Melio

4.2 (378)
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Cuentas por pagar para pequeñas empresas.

Calificación general

4.2 /5
(378)
Relación calidad-precio
4.3/5
Funciones
4.1/5
Facilidad de uso
4.3/5
Asistencia al cliente
4.0/5

83%
Un ha recomendado esta aplicación
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Reseñas de 378

Cristina
Calificación general
  • Sector: Construcción
  • Tamaño de la empresa: 501-1,000 empleados
  • Software usado Semanalmente durante 6-12 meses
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 9.0 /10

Bueno

Revisado el 18/12/2022

Muy buena es rápida y segura una gran opción

Muy buena es rápida y segura una gran opción

Puntos a favor

Si gestión de facturas es rápida y cómoda para uso diario

Puntos en contra

Algunas opciones no quedan claras para usar

Respuesta de Melio

Hi Cristina, thank you for sharing this review with us and the community! We're happy to hear you find Melio useful and easy to use.

Best,
Team Melio

Usuario verificado
Calificación general
  • Sector: Internet
  • Tamaño de la empresa: Trabajador autónomo
  • Software usado Mensualmente durante 6-12 meses
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 9.0 /10

Un excelente procesador de pagos

Revisado el 20/11/2022

Puntos a favor

Es bastante facil de manejar a medida que lo vas usando, suele ser sumamente efectivo en lo que respecta a el procesamiento de pagos en su gran mayoria.

Puntos en contra

Francamente, no tengo puntos en contra, funciona perfectamente bien y no ha presetando de momento ningun punto en contra segun mi experiencia.

Respuesta de Melio

Hi, thank you for sharing this review with us and the community! We're glad to hear you find Melio useful and easy to use.

Best,
Team Melio

Richard Alejandro
Calificación general
  • Sector: Sector textil
  • Tamaño de la empresa: 11-50 empleados
  • Software usado Mensualmente durante Prueba gratis
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 5.0 /10

Programa de referencia

Revisado el 2/5/2023

Puntos a favor

Programa de referencia, aunque es complicado usalo en un smartphone

Puntos en contra

No sé cómo se usa , es difícil y co.lucado

Devin
Devin
Calificación general
  • Sector: Comercio mayorista
  • Tamaño de la empresa: 2-10 empleados
  • Software usado A diario durante Más de un año
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Simple and Intuitive for our growing business

Revisado el 7/11/2022

They have been great to work with and support is super responsive

They have been great to work with and support is super responsive

Puntos a favor

One thing I like about Melio is a newly released feature that allows us to pay multiple invoices to one vendor by one payment. We often had to create individual payments to each vendor separately so now we can combine into one payment makes everyone's life easier.

Puntos en contra

We had issues of the preferred payment method of payment to vendors change without us making the change but that seems to be a resolved issue.

Respuesta de Melio

Hi Devin, thank you for taking the time to post this review. We are delighted to hear you find Melio useful and are enjoying the features we offer.

Best,
Team Melio

Beverly
Calificación general
  • Sector: Hospital y atención sanitaria
  • Tamaño de la empresa: 11-50 empleados
  • Software usado A diario durante Más de dos años
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 5.0 /10

Good unless you need a critical payment to be processed immediately

Revisado el 28/4/2022

Up until the failed same-day payments, it had been a pretty good way for us to send out payments...

Up until the failed same-day payments, it had been a pretty good way for us to send out payments without having to get checks signed. I am very disappointed with the same day payment issues though.

Puntos a favor

It's free and can be used by the owner from his cell phone.

Puntos en contra

We had two critical payments that had to go out same day. We paid $30 to have them expedited and they both failed. Customer service could not tell me why and the issue was never resolved.

Darla
Darla
Calificación general
  • Sector: Contabilidad
  • Tamaño de la empresa: 11-50 empleados
  • Software usado Semanalmente durante Más de un año
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 0.0 /10

Took My Client's Money

Revisado el 14/12/2022

I WILL NEVER USE MELIO AGAIN! You are like an insurance agency - you only find out how good they...

I WILL NEVER USE MELIO AGAIN! You are like an insurance agency - you only find out how good they are when you file a claim

Puntos a favor

Ease of use................................

Puntos en contra

Melio is great if all you want to do is send out bills and have no issues besides cancelling a check you sent. However, the software started populating vendor names for vendors we NEVER did business with, which ultimately ended up with a check going to the wrong vendor. The vendor called me and notified me of the mistake, but would not cut us a check back or ACH us the money directly. Instead, they said their policy was to send the payment back via the exact same means it was sent to them...BIG MISTAKE! Melio claims they don't have the money and have no way of tracking it (even though I gave them all the info the need to search for it), and on top of that, they REFUSE TO ALLOW ANYONE FROM MELIO TO CALL ME!I have requested multiple times for a manager to call me. They even put in a call request...what happened? They would only respond via email and of course I kept getting representatives. After no less than 25 emails back and forth, I finally got a response from an "accountant manager" who told me there's nothing they can do and they are closing my case. Um, you have over $1200 of my client's money and I have requested multiple times to be called so I can discuss this issue with someone at the company in higher management, and I have flat out been denied! I CONSIDER THIS THEFT!!! Melio has stolen my client's money and won't make it right.You can't call them, and they WON'T CALL YOU! VERY UPSET WITH THIS COMPANY AND THEIR LACK OF FOLLOW THROUGH.

Respuesta de Melio

Hi Darla, we'd love the chance to investigate this further. We don't have enough information here to find you in our system, please email us at [email protected] with "Capterra review: Urgent" in the subject line and our support team can connect with you.

Best,
Team Melio

Jonathan
Calificación general
  • Sector: Contabilidad
  • Tamaño de la empresa: 2-10 empleados
  • Software usado A diario durante Más de un año
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Why use Melio with QuickBooks

Revisado el 31/3/2022

Excelleent

Excelleent

Puntos a favor

The built-in integration with QBO and QuickBooks Desktop allow easy flow from invoice entry to payment. The ability to schedule to send either ACH or Check within QuickBooks is critical to our workflow. If we don't have the ACH info the ability to request it securely from the vendor is great

Puntos en contra

No batch payment, the ability to pay more than one bill with a single payment would be a great addition. Also showing how credits are applied to a bill would be extremely helpful. We send a "bill & applied payments" to our vendors so they will know. Just an extra step that we would like to eliminate

Herbert
Calificación general
  • Sector: Hardware informático
  • Tamaño de la empresa: Trabajador autónomo
  • Software usado Semanalmente durante Más de un año
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Painless payments for painful payees

Revisado el 14/12/2020

Excellent

Excellent

Puntos a favor

I was able to set up payments to the very few vendors that absolutely demand being paid via ACH rather than needing to consolidate my business transactions through a software suite to make it worthwhile.
It is also incredibly affordable or free for the transactions, and there has not been problems.

Puntos en contra

There was a feature that was pretty adept at picking up an invoice PDF and setting it up as a pending bill, but the accuracy has gone down. Nothing to cry about though as I have always triple checked things!

Alternativas consideradas

QuickBooks Enterprise y QuickBooks Online

Razones para elegir Melio

Easier and more reliable

Razones para cambiar a Melio

No need to consolidate my business into a software package that locks you into renewals. I can switch banks, accounting software, addresses etc. and Melio is just for paying bills. No need to be all things.

Respuesta de Melio

Hi Herbert, thank you for the fantastic review. We are delighted to hear Melio has been able to take some of the pain out of making business payments - it's what we're here for. We would also like to thank you for your feedback which we will pass along to the team.
All the best,
Team Melio

carmen
Calificación general
  • Sector: Restaurantes
  • Tamaño de la empresa: 201-500 empleados
  • Software usado A diario durante Más de dos años
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Melio softare is just great!

Revisado el 17/11/2022

We have to process many payments per day and with Melio I was able to upload and pay our invoices...

We have to process many payments per day and with Melio I was able to upload and pay our invoices timely and quickly

Puntos a favor

This software is amazing and I like it because is user-friendly, quick and absolutely efficient.

Puntos en contra

There are no cons for me! This software is absolutely adequate for our business

Alternativas consideradas

BILL Accounts Payable & Receivable

Razones para cambiar a Melio

Because it was very intuitive and the client support very responsive

Respuesta de Melio

Hi Carmen, thanks for sharing this review with us and the community! We're glad to hear you find Melio useful and easy to use.

Best,
Team Melio

Lisa
Calificación general
  • Sector: Contabilidad
  • Tamaño de la empresa: 2-10 empleados
  • Software usado Semanalmente durante Más de dos años
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Best way to pay vendors- bar none

Revisado el 17/11/2022

Easy to implement, and support is great!

Easy to implement, and support is great!

Puntos a favor

The full integration with in QuickBooks online makes this an easy choice for streamlined and efficient processes.

Puntos en contra

It is difficult to know exactly when a vendor will receive a payment. Should be two days but sometimes has been five days. Especially in the beginning of using the software.

Respuesta de Melio

Hi Lisa, thanks for sharing this review with us and the community! We're glad to hear you find Melio useful and easy to use.

Best,
Team Melio

Kate
Calificación general
  • Sector: Empleo y contratación
  • Tamaño de la empresa: 51-200 empleados
  • Software usado Semanalmente durante 6-12 meses
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Melio Feedback

Revisado el 17/12/2020

I am happy with the product, especially since it is free for the functionality I am using it for. I...

I am happy with the product, especially since it is free for the functionality I am using it for. I would be willing to pay a small fee (at least the cost of a stamp) to have live checks be processed and mailed on the same day that the payment is processed.

Puntos a favor

I love that I can pay all invoices without printing and mailing checks. It is also great that the program completely integrates with QuickBooks so the bills show up automatically in Melio, and with a few clicks I can pay all of the bills.

Puntos en contra

It takes over a week for a live check to be delivered to a vendor, which is a long time.

Alternativas consideradas

BILL Accounts Payable & Receivable

Razones para cambiar a Melio

I loved the fact that it was free, and had all of the functionality that I was looking for.

Respuesta de Melio

Hi Kate, thank you for taking the time to post such an excellent review. We are glad Melio has been able to save you time and busywork. We are currently working on a fast check feature and it should be available soon, so stay tuned.
All the best,
Team Melio

sandy
Calificación general
  • Sector: Contabilidad
  • Tamaño de la empresa: Trabajador autónomo
  • Software usado Mensualmente durante 6-12 meses
  • Fuente de la reseña

Calificación general

  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 8.0 /10

Melio is a great option for sending and receiving payments

Revisado el 31/3/2022

I have been extremely happy with the ability to have payments come directly into my bank account...

I have been extremely happy with the ability to have payments come directly into my bank account from the customer, and the fees are fair.

Puntos a favor

This product integrates very well with Quickbooks Online, and is fairly easy to use once it is set-up. Customer Service is great

Puntos en contra

Set-up takes a little bit of computer saavy, but customer service is very helpful. It takes a little bit longer than I would like to get the funds in my bank account after a customer has made the payment when they pay from their bank account.

Usuario verificado
Calificación general
  • Sector: Contabilidad
  • Tamaño de la empresa: 2-10 empleados
  • Software usado A diario durante 6-12 meses
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 7.0 /10

One of the best Payment Platform

Revisado el 8/12/2022

Overall, I am satisfied with this Software and I will surely recommend to use Melio for payment...

Overall, I am satisfied with this Software and I will surely recommend to use Melio for payment purposes. It really saves a lot of time.

Puntos a favor

Melio has easy & simple Interface which helped me to easily understand and navigate through the software. I have mainly used for payment processing and payment accounting. It really helped me alot in overcoming my payment issues & challenges.

Puntos en contra

One thing that I didn't like was the price at which it is available. I think it is expensive for small businesses. Other than that, it was really Helpful for me.

Talal
Calificación general
  • Sector: Marketing y publicidad
  • Tamaño de la empresa: 2-10 empleados
  • Software usado Mensualmente durante Más de dos años
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Melio makes it easy to send payments (and get paid in full)

Revisado el 2/5/2023

Program does what we need it to do, and sends money into our bank account. Wish it would be able to...

Program does what we need it to do, and sends money into our bank account. Wish it would be able to name the payments so that our bank account can tie the invoice to the transaction name though.

Puntos a favor

- Adds processing fee to customer if they choose credit card- Gives option for FREE ACH

Puntos en contra

Invoice numbers not customizable or sequentialTransaction name comes into the bank as just Melio-xyz instead of Melio-invoicenumber

Alternativas consideradas

FreshBooks

Razones para elegir Melio

This is the only one that easily adds the processing fee or forces ACH.

Razones para cambiar a Melio

Free ACH and Credit Card passing to customer.

Respuesta de Melio

Hi Talal, thanks for sharing this 5 star review. We're glad to know you're finding Melio useful. Please know, we take your feedback very seriously. Thanks for sharing!

Best,
Team Melio

Carisa
Calificación general
  • Sector: Contabilidad
  • Tamaño de la empresa: 2-10 empleados
  • Software usado A diario durante Más de dos años
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Melio Simplifies the Payables Proecess

Revisado el 2/5/2023

Melio has streamlined our accounting process internally and with our clients. it has given us the...

Melio has streamlined our accounting process internally and with our clients. it has given us the ability to work in remote situations and process payments for clients no matter where we are. The payment status and tracking has been key to making sure vendors receive payments and deposit them.

Puntos a favor

Melio is an easy app to setup. It's integration into the accounting software is key. It is easy to use and customer service can help with any issues like Stop payments or reissuing payments which saves time on the payables side. It is a benefit that vendors can receive ACH or Checks all with a click of a button!

Puntos en contra

The cost per check can be a con of the product, since we went from using it on its inception it was an inconvenience to have to start paying a fee per payment. however the application is still less expensive than the alternative products. The process time is a bit slow, you have to anticipate about 7 business days before payment is received by a vendor.

Respuesta de Melio

Hi Carisa, thank you for sharing this review. We're happy to hear Melio has simplified the accounts payable process for your business. We'll be sure to pass this feedback along to our team.

Best,
Team Melio

Beau
Calificación general
  • Sector: Producción audiovisual
  • Tamaño de la empresa: 2-10 empleados
  • Software usado A diario durante 6-12 meses
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Melio is my hero!!!!

Revisado el 2/5/2023

Excellent- it takes so much of the organizational hassle out of our billing and payouts.

Excellent- it takes so much of the organizational hassle out of our billing and payouts.

Puntos a favor

It just takes everything off my plate. I don't have to write checks, it has free ACH transfers (for both sides), quickbooks integration, invoice cataloging, payment scheduling, and my favorite... being able to tie multiple company profiles under one admin account! As someone who owns a few [very different] small businesses with different teams, I can keep everything separate and organized, but all under the same login.

Puntos en contra

I wish there was some way to store W9's to a contractor's profile in Melio. I don't even need to be able to file 1099s via Melio (although that would be awesome) but this tiny little organizational tool would be really helpful in staying compliant since no one else (like Quickbooks) has this.

Respuesta de Melio

Hi Beau, thanks for taking the time to share this review. We're thrilled to be your hero by providing a streamlined experience for your businesses and we're committed to providing you with an excellent user experience. We'll be sure to pass this feedback along to the team.

Best,
Team Melio

Joe
Calificación general
  • Sector: Marketing y publicidad
  • Tamaño de la empresa: 2-10 empleados
  • Software usado A diario durante Más de un año
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 0.0 /10

Melio Almost Put Me Out of Business

Revisado el 12/1/2023

Horrible customer experience when I was hacked last month. It is still not resolved. Someone set...

Horrible customer experience when I was hacked last month. It is still not resolved. Someone set themselves up as a vendor and then attempted to pay themselves. The fraudulant contacts are still not out of my account and my account has been frozen for over a month despite claims that it is all cleared up. Foolishly I believed them and attempted to pay my key suppliers again. I came back over the holidays to find that no payments had gone out and almost lost my biggest supplier/vendor. Multiple chats and even a message to one of their executives on LinkedIn (his response illustrated why their customer experience is so poor) have yielded nothing. Despite the headache to set up all my vendors again on another service, that is what I am doing. DON'T USE THIS SERVICE.

Puntos a favor

easy to set up and use -- had been reliable until my account was hacked over a month ago. Since then it has been inop.

Puntos en contra

unbelievably poor customer support. They have no phone option and are limited on chat. They will promise you a quick email response, but then it never happens.

Respuesta de Melio

Hi Joe, thanks for sharing this feedback. We take inquiries related to fraud seriously and would like to investigate this issue further. We cannot find any correspondence with your information. Please email our support team with "Capterra: urgent" in the subject line and we'll be sure to get to the bottom of this. Please know this is of top priority to us.

Best,
Team Melio

Kallie
Calificación general
  • Sector: Medios online
  • Tamaño de la empresa: 11-50 empleados
  • Software usado Semanalmente durante Más de dos años
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Melio saved us in a crunch and we've stayed for years!

Revisado el 2/5/2023

It can be hard to find a trustworthy site to send money but we always felt safe with Melio and they...

It can be hard to find a trustworthy site to send money but we always felt safe with Melio and they have great support to help at any time. Their rules and timing for sending money are simple so once you read those, everything is straightforward and you know exactly when your money will arrive / vice versa.

Puntos a favor

We needed to make a payment fast and were having some issues with our bank which required an in person appointment. Finding Melio saved the day and we were able to process the payment quickly, safely, and very conveniently. The cost to use a credit card is the standard 2.9% fee which is invaluable when you want to leverage credit but are in a space where many companies only accept wire transfers.

Puntos en contra

I had a payment or two rejected before I knew that you could only select the "I have already received the goods" for my industry but other than that, I had a perfect experience with Melio.

Respuesta de Melio

Hi Kallie, thanks for sharing this five star review. We're delighted to hear that Melio has allowed you to process payments quickly, safely, and conveniently. Our goal is to consistently deliver the support and assistance you require for your business. We greatly appreciate your continued support over the years and we'll be sure to pass this feedback along.

Best,
Team Melio

Bianca
Calificación general
  • Sector: Contabilidad
  • Tamaño de la empresa: 2-10 empleados
  • Software usado A diario durante Más de dos años
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Melio Review

Revisado el 1/7/2024

We have been using Melio for years. We are happy with the platform and it serves its purpose for...

We have been using Melio for years. We are happy with the platform and it serves its purpose for what we need.

Puntos a favor

Melio offers an easy to use user interface. It is easy to navigate through the platform and is visually appealing.

Puntos en contra

The character count in the Invoice # and note to self section. It is only 50 characters which limits how many Invoice #'s we can enter.

Respuesta de Melio

Hi Bianca, thank you for taking the time to share your feedback with us; we greatly appreciate it! We are thrilled to hear that you have been a Melio customer for a while and that our easy-to-use interface helps you navigate your business's workflow seamlessly. We will make sure to pass your feedback along about the character limit for the invoice and note to self sections for future improvements. We are looking forward to continuing to serve your business and implementing many new features that you would like!

Cheers,
Team Melio

Kelly
Calificación general
  • Sector: Contabilidad
  • Tamaño de la empresa: 2-10 empleados
  • Software usado Semanalmente durante 6-12 meses
  • Fuente de la reseña

Calificación general

  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 0.0 /10

No Support - You Get A Lot Of Promises, But No Action

Revisado el 17/3/2022

Absolutely the worst customer service. Why? because there isn't any. I have been trying since Dec...

Absolutely the worst customer service. Why? because there isn't any. I have been trying since Dec to resolve an issue and it just keeps getting worse. The last straw was when I deleted my account and re entered it only to be connected to a former clients account that I have no access to at all. There was a 2 week period that I called every single day and left a message and never did I receive a call back. Just the worst! I've been on a chat with them this morning and they just stopped responding after a few minutes. So frustrating

Puntos a favor

it worked great until you have a problem then everything comes to a complete stop with no help

Puntos en contra

Support, there isn't any. They suspended a clients account but didn't notify us. When I finally reached someone who could help, I was told what to do and still nothing. This happened in Nov 2021 and still no resolution. I tried to delete my account and sign up again and it connected to a QB account that I have no affiliation with which is scary. They said they would look into it and nothing yet Four months later and nothing but empty promises

Respuesta de Melio

Hi Kelly, thanks for reaching out. Upon taking a look into your case, we can confirm it has been escalated to our Compliance team and they are looking into resolving it ASAP. Our Support rep did notify you on 3/17 that this can only be resolved by Compliance, and we assure you they are working diligently to resolve this as soon as they can. We apologize for any delay or inconvenience. Thanks for your patience!
All the best,
Melio

Dan
Calificación general
  • Sector: Gestión de organizaciones sin ánimo de lucro
  • Tamaño de la empresa: 2-10 empleados
  • Software usado A diario durante Más de dos años
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Great product!

Revisado el 17/11/2022

It's been excellent! It's a key part of my work with multiple clients!

It's been excellent! It's a key part of my work with multiple clients!

Puntos a favor

It's easy to use and inexpensive. When needed, the customer service is excellent.

Puntos en contra

It would be useful to have the ability to pass on the $1.50 check fee to vendors who refuse to use an electronic payment option.

Alternativas consideradas

BILL Accounts Payable & Receivable

Razones para cambiar a Melio

Lower price.

Respuesta de Melio

Hi Dan, thanks for sharing this review with us and the community! We're glad to hear you find Melio useful and easy to use.

Best,
Team Melio

Usuario verificado
Calificación general
  • Sector: Diseño
  • Tamaño de la empresa: Trabajador autónomo
  • Software usado Semanalmente durante 1-5 meses
  • Fuente de la reseña

Calificación general

  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 0.0 /10

They Cancelled My Account

Revisado el 15/6/2021

Not dandy, not happy

Not dandy, not happy

Puntos a favor

I have no idea if I cannot use it, I cannot know

Puntos en contra

My client wanted to pay with a bank transfer, so I signed up for Melio. I set up the account, verify the deposit, all looked like it is working properly. Now my client signed the contract, I sent him a payment request, he paid and a day later I get notified that my account could not be verified and the payment won't go through. This is so embarrassing. Instead of them contacting me and request whatever proof they need, do this discreetly, and continue the process, they just kicked me off. I have no idea why. Why not at the time I signed up. Why am I verifying my bank account last week was not enough? It is a business account. This payment is business to business. My business has been around since 2011. I really don't know. Now I either have to find another payment method or somehow get this back working and ask my client again to pay. It is just not a reliable way for me to do business. They will wonder if I cannot even get their payment coming through what kind of service I will provide. That is a bad way to build trust with a new client. Thanks, Melio

Respuesta de Melio

Hi, our Risk & Compliance team determined we are unable to support your transactions. While we cannot publicly discuss the details of your case, if you would like to provide us with further information and appeal our decision you can reach out directly to: [email protected].
Sincerely,
Team Melio

Tia
Calificación general
  • Sector: Redacción y edición
  • Tamaño de la empresa: 2-10 empleados
  • Software usado Mensualmente durante Más de dos años
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Melio = Incomparable

Revisado el 7/5/2023

Before discovering Melio, I tried dozens of other products and found every single one of them...

Before discovering Melio, I tried dozens of other products and found every single one of them lacking in some way. Either they were too expensive for what they offered or they didn't offer key features we needed. We didn't even need a lot! Just needed to be able to pay vendors and track payments. Direct deposit was a bonus! Melio provided everything and for the unbelievable cost of $0.

Puntos a favor

Vendor payments, direct deposit, and account reports and the super low price.

Puntos en contra

I wasn't able to make payments to my social media manager in Jamaica. That is the only thing I've been unable to do.

Respuesta de Melio

Hi Tia, thanks for sharing this amazing review. We are glad to hear that you're finding Melio to be a resourceful tool. Here's an article that shares the countries you're able to pay using Melio and please don't hesitate to reach out to our support team via the help center with any questions. (https://melio.zendesk.com/hc/en-us/articles/4447132839442)

Best,
Team Melio

Christal
Calificación general
  • Sector: Contabilidad
  • Tamaño de la empresa: 2-10 empleados
  • Software usado Semanalmente durante Más de dos años
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 6.0 /10

Melio Makes a Good Inexpensive Bill Payment Option

Revisado el 27/7/2023

Overall, Melio is good for small businesses and inexpensive option compared to other apps.

Overall, Melio is good for small businesses and inexpensive option compared to other apps.

Puntos a favor

Melio is easy to setup and use in small businesses. Scheduling payments is easy, and it integrates with QBO.

Puntos en contra

I wish it was more detailed in setting up approvals process for employees.

Alternativas consideradas

BILL Accounts Payable & Receivable

Respuesta de Melio

Hi Christal, thank you for sharing this review. We're happy to hear you find Melio useful and easy to use. We'll be sure to pass this feedback along to our team.

Best,
Team Melio

Usuario verificado
Calificación general
  • Sector: Internet
  • Tamaño de la empresa: 2-10 empleados
  • Software usado A diario durante Más de un año
  • Fuente de la reseña

Calificación general

  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 9.0 /10

I recommend melio

Revisado el 23/12/2022

Excellent! I am very satisfied with Melio and will recommend it

Excellent! I am very satisfied with Melio and will recommend it

Puntos a favor

it Work on receipt installment companies, contractors, and free or low-cost bank transfers.Pratical for beginners because of There are no ongoing monthly fees.

Puntos en contra

So far, everything has gone well, without any complications.

Respuesta de Melio

Hi there, thank you for leaving this review. We are happy to hear this has been your experience with Melio.

Best,
Team Melio