Opiniones de HelpDesk

Using this ticketing system, you can manage all of your communication with clients (emails, live chat messages, and others) in a simple and easy way. You can create ticketing lists using defined filters or tags – it helps to manage tasks between teammates. I really like the feature of adding your own notes to the ticket – thanks to that all users can see it and use it to solve the client’s problem.

Pricing is a bit high, so there is a possibility that startups and small companies won’t be able to afford this tool.

Helpdesk is very easy to get started with and is extremely affordable compared to other options. It was very easy for me to already use our existing Helpdesk email address and give my agents a way to track their tickets. The software is very easy for my agents to understand and it is great that they can access it online anywhere.

I would like to see an option for omnichannel so we can respond to customers in the medium they use to first reach out rather than always have to redirect to our support email.

This product is so easy to use. I love the ability to assign different messages to different users.

I wish that we would be able to receive a notification sound when we received a message on the help desk.

-- Provides an easier way to manage requests that come into our business than through regular email.
-- Gives an option for writing internal notes so that agents can make private comments to one another inside tickets for background
-- Keeps all our support requests in one location so they are easier to find and manage than regular email

-- Templates / emails cannot be customized without knowledge of HTML
-- Poor customer service -- we have submitted tickets as well as chatted with CS on issues that required further investigation on their end. They have told us each time they would get back to us, but they never have. If they can't resolve the issue right at that moment, we never hear from them again.
-- Our automated responses that we have set up to trigger when someone submits a ticket go our to every agent, every single time someone submits a ticket. Very annoying. The automated responses also become part of the ticket thread, which makes the threads long and cumbersome. We have asked them to please shut this off, and have been told they cannot do that.

What I liked the most about HelpDesk is that it gives us the convenience of being able to work on our tickets on an organized page, thus saving a lot of time. It's simple and so easy to use. The internal note feature ensures that everyone in the team is on the same page, resulting in a great client experience.

I'm still in the process of getting to know more about HelpDesk but I'm already loving it.

HelpDesk is very easy to set up and start using. I find it especially helpful for some of our non-technical co-workers, compared to other support software we've used which required some extensive instructions to help onboarding coworkers.

Certain actions can only be done using the multiple select checkbox, for example closing a single ticket either requires you to go into the ticket and update the status, or use the multiple select checkbox to close a ticket.
The spam filter is also quite annoying, while it does block a lot of spam emails, we've missed quite a few non-spam tickets, resulting in upset clients.

I used to use LiveChat ticketing but it wasn't mobile friendly.

+ Doesn't have direct integration with ChatBot.
+ No smileys when replying to tickets.

It's easy to understand and aesthetically pleasing to work in.

It lacks some of the more advance features that more mature Helpdesk solutions offer. The integration with their livechat product is weak and essentially worthless.

When it comes to ticket management and building a better customer bond, HelpDesk is one tool that will be on the top of my recommendation list. All the results are present in one place that makes it easy for me to take a look and enhance my performance. Everything is so detailed and simple.

I don’t have such a problem with this application, my work is going on smoothly without any hassle as such.

yes. The ease of using the product. The availability of the product.

There is a learning curve to using this product, but once you have familiarize yourself with it, it is awesome.

There is really no learning curve for using this software. From the first day you are ready to go, helping your clients, and getting feedback for your services. They are very receptive to feedback and are constantly improving the software. Love it!

I love it!! This software is so easy to use I don't have any complaints.

Super easy to get up and running and start managing customer support inquiries. The support team at HelpDesk is very attentive in addressing any questions.

Tighter integration with LiveChat when we selected the software would have been great, but that has since been rolled out.

We can manage all support tickets from one place. It gives us the opportunity to be more organized.
Finally, we can share the responsibility for tickets and assign roles to the team members.
We support ourselves in real-time with private notes in every complex customer case. This allows us to rely on each other and share our knowledge smoothly.
Also, HelpDesk provides reports on ticket operations which we find helpful. Analyzing them gives us a new perspective on our work.

The user interface (UI) could be slightly improved

Having come from not using any email managment software (only Outlook), the tool has prived invaluable.
It integrates seemlessly with the livechat product, which we also use and provides a wealth of data which we could only dream of before. It is easy to use, ease to train out and super easy to implement

Nothing difficult, I would like more data reports but I'm sure that will come in timr

I liked the fact that no matter what the issue was all i had to do was turn it over to help desk and they either tell me how to fix the problem or take over and fix it from their end.

I think the only problem i found was it isnt very user friendly. They need to work on communication with their customers.

Leaning and business because that help about this thechnology

About creating password that is most be be problem in this software

Simple yet very powerful helpdesk tool which helps to manage all the customers' requests in one place. It's very easy to integrate it with Gmail, Yahoo! Mail, Outlook and Office 365. It integrates with different tools using Zapier integration.

Everything is fine. I don't have any cons. Everything works as expected.

I'm very happy with Helpdesk, it solve our support problems, recommended. Like that they keep me posted when they implement some features I requested / wished through their support.

For now nothing particular, it's a young product, so limited in features, but they add features week by week.

This product was easy to learn. We learned the functions in an afternoon of training. The canned responses feature save alot of time.

Emails get caught in Spam sometimes when they aren't spam.

The system is fairly easy to use and is intuitive.

Some of the features do not work as promised.

We care about the individual approach to the customer, and HelpDesk supports us in this. Thanks to the teams, the customer can be assigned to the appropriate department. That makes our answers swift and accurate. Besides, we can send messages in line with our brand identity through email templates. What we love about it is that customers immediately know that they're dealing with us, and they're more willing to interact.

HelpDesk is so easy to use I don't have any complaints.

Easier to use by agents of the business as compared to others.
Helps in improving the quality of services.
Reduces data redundancy for the company.
Less mistakes to users.

Cannot work without internet and power supply.
Mulfunction when there is information overload.
Can affected by viruses and malware.

Easy to use, All contacts handle in one place

Hebrew support is not perfect (some menus are not RTL)

The best part about HelpDesk is how easy and smooth it is to use. The beautiful design offers stability and lets us easily handle tickets and build customer relationships. Service to our clients has improved so much since starting to use HelpDesk.

I have no comments on flaws in HelpDesk. Everything has been smooth so far.

we can easily convert client messages to tickets and provide support and help documentation.

We didn't go along with this tool as it had fewer features and integrations.