
HelpDesk
Software de ticketing para una asistencia al cliente sencilla.
4.5 /5 (28 opiniones) ¡Escribe una reseña!Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Funciones

- Sector: Internet
- Tamaño de la empresa: 2-10 empleados
- Software usado A diario durante Prueba gratis
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Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 8.0 /10
The ideal tool for Support Teams
Revisado el 24/7/2020
Puntos a favor
Using this ticketing system, you can manage all of your communication with clients (emails, live chat messages, and others) in a simple and easy way. You can create ticketing lists using defined filters or tags – it helps to manage tasks between teammates. I really like the feature of adding your own notes to the ticket – thanks to that all users can see it and use it to solve the client’s problem.
Puntos en contra
Pricing is a bit high, so there is a possibility that startups and small companies won’t be able to afford this tool.
- Sector: Instituciones religiosas
- Tamaño de la empresa: 11-50 empleados
- Software usado A diario durante 1-5 meses
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 8.0 /10
Very Useful to start a Helpdesk experience
Revisado el 14/4/2020
Overall Helpdesk has been great for me to begin using a ticket system. Before we where using Helpdesk it was difficult for my team to keep track of which problems were solved and who was responsible for them, but now my agents always know what they are responsible for and they are able to see each ticket though to completion.
Puntos a favor
Helpdesk is very easy to get started with and is extremely affordable compared to other options. It was very easy for me to already use our existing Helpdesk email address and give my agents a way to track their tickets. The software is very easy for my agents to understand and it is great that they can access it online anywhere.
Puntos en contra
I would like to see an option for omnichannel so we can respond to customers in the medium they use to first reach out rather than always have to redirect to our support email.
- Sector: Seguros
- Tamaño de la empresa: 2-10 empleados
- Software usado A diario durante 6-12 meses
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Fuente de la reseña
Calificación general
- Facilidad de uso
- Probabilidad de recomendación 10.0 /10
Awesome System!
Revisado el 9/3/2021
Overall, this feature has been super useful to my business, highly recommend!!
Puntos a favor
This product is so easy to use. I love the ability to assign different messages to different users.
Puntos en contra
I wish that we would be able to receive a notification sound when we received a message on the help desk.
- Sector: Formación profesional y coaching
- Tamaño de la empresa: 2-10 empleados
- Software usado A diario durante 1-5 meses
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 1.0 /10
Helpdesk
Revisado el 8/3/2021
We purchased this program to help us with ticket management, as we were handling our customer service tickets through regular email. This system does allow us to do that. However, the system is not customizable, and it is very cumbersome and clunky. I would definitely not recommend this system to anyone else.
Puntos a favor
-- Provides an easier way to manage requests that come into our business than through regular email.
-- Gives an option for writing internal notes so that agents can make private comments to one another inside tickets for background
-- Keeps all our support requests in one location so they are easier to find and manage than regular email
Puntos en contra
-- Templates / emails cannot be customized without knowledge of HTML
-- Poor customer service -- we have submitted tickets as well as chatted with CS on issues that required further investigation on their end. They have told us each time they would get back to us, but they never have. If they can't resolve the issue right at that moment, we never hear from them again.
-- Our automated responses that we have set up to trigger when someone submits a ticket go our to every agent, every single time someone submits a ticket. Very annoying. The automated responses also become part of the ticket thread, which makes the threads long and cumbersome. We have asked them to please shut this off, and have been told they cannot do that.

- Sector: Diseño
- Tamaño de la empresa: 51-200 empleados
- Software usado A diario durante Prueba gratis
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Fuente de la reseña
Calificación general
- Facilidad de uso
- Probabilidad de recomendación 10.0 /10
Efficient and Easy to use!
Revisado el 30/1/2021
I love how it makes our tasks easier and we're excited to discover more of its other features that we can use in our other lines of business. :)
Puntos a favor
What I liked the most about HelpDesk is that it gives us the convenience of being able to work on our tickets on an organized page, thus saving a lot of time. It's simple and so easy to use. The internal note feature ensures that everyone in the team is on the same page, resulting in a great client experience.
Puntos en contra
I'm still in the process of getting to know more about HelpDesk but I'm already loving it.
- Sector: Tecnología y servicios de la información
- Tamaño de la empresa: 2-10 empleados
- Software usado A diario durante 6-12 meses
-
Fuente de la reseña
Calificación general
- Facilidad de uso
- Probabilidad de recomendación 8.0 /10
Easy to use!
Revisado el 31/7/2020
Puntos a favor
HelpDesk is very easy to set up and start using. I find it especially helpful for some of our non-technical co-workers, compared to other support software we've used which required some extensive instructions to help onboarding coworkers.
Puntos en contra
Certain actions can only be done using the multiple select checkbox, for example closing a single ticket either requires you to go into the ticket and update the status, or use the multiple select checkbox to close a ticket.
The spam filter is also quite annoying, while it does block a lot of spam emails, we've missed quite a few non-spam tickets, resulting in upset clients.
- Sector: Tecnología y servicios de la información
- Tamaño de la empresa: 2-10 empleados
- Software usado A diario durante 1-5 meses
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 9.0 /10
Better than others I've used
Revisado el 23/7/2020
Puntos a favor
I used to use LiveChat ticketing but it wasn't mobile friendly.
Puntos en contra
+ Doesn't have direct integration with ChatBot.
+ No smileys when replying to tickets.
- Sector: Software informático
- Tamaño de la empresa: 51-200 empleados
- Software usado A diario durante 1-5 meses
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 7.0 /10
Superb Product but lacking some features
Revisado el 2/4/2020
Puntos a favor
It's easy to understand and aesthetically pleasing to work in.
Puntos en contra
It lacks some of the more advance features that more mature Helpdesk solutions offer. The integration with their livechat product is weak and essentially worthless.
Respuesta de LiveChat Traducir a español
Hi Rex, Thank you for your feedback! We do our best to create the best help desk experience for our customers and to constantly improve our product.
We want HelpDesk to be simple to learn and use. Some more advanced features would not correlate with delivering our core value.
If you don't mind, we will be in touch to collect a few more information regarding LiveChat integration. Cheers, HelpDesk Team

- Sector: Software informático
- Tamaño de la empresa: 11-50 empleados
- Software usado A diario durante Prueba gratis
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 8.0 /10
Efficient solution for customer support
Revisado el 31/8/2020
When it comes to ticket management and building a better customer bond helpdesk was very easy and detailed to work with
Puntos a favor
When it comes to ticket management and building a better customer bond, HelpDesk is one tool that will be on the top of my recommendation list. All the results are present in one place that makes it easy for me to take a look and enhance my performance. Everything is so detailed and simple.
Puntos en contra
I don’t have such a problem with this application, my work is going on smoothly without any hassle as such.
- Sector: Servicios individuales y familiares
- Tamaño de la empresa: 51-200 empleados
- Software usado A diario durante 6-12 meses
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 7.0 /10
Review
Revisado el 17/3/2021
Puntos a favor
yes. The ease of using the product. The availability of the product.
Puntos en contra
There is a learning curve to using this product, but once you have familiarize yourself with it, it is awesome.
- Sector: Bibliotecas
- Tamaño de la empresa: 2-10 empleados
- Software usado A diario durante Más de un año
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
So easy you can't pass it up!
Revisado el 8/4/2020
It's been a pleasure to use and has made my job so much easier!
Puntos a favor
There is really no learning curve for using this software. From the first day you are ready to go, helping your clients, and getting feedback for your services. They are very receptive to feedback and are constantly improving the software. Love it!
Puntos en contra
I love it!! This software is so easy to use I don't have any complaints.
- Sector: Comercio minorista
- Tamaño de la empresa: 11-50 empleados
- Software usado A diario durante 1-5 meses
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Better than the rest!
Revisado el 13/1/2020
We've used Salesforce Service Cloud, Zendesk, Groove and a slew of others. The team at Helpdesk has built a functionally rich solution that doesn't require a degree to understand how to operate. We're able to manage tickets in a clean and visually minimal environment and get information without needing to execute multiple clicks. Definitely recommend this solution for teams of all sizes.
Puntos a favor
Super easy to get up and running and start managing customer support inquiries. The support team at HelpDesk is very attentive in addressing any questions.
Puntos en contra
Tighter integration with LiveChat when we selected the software would have been great, but that has since been rolled out.
- Sector: Desarrollo de programas
- Tamaño de la empresa: 2-10 empleados
- Software usado A diario durante 1-5 meses
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 9.0 /10
A great deal in using HelpDesk
Revisado el 26/7/2020
Puntos a favor
We can manage all support tickets from one place. It gives us the opportunity to be more organized.
Finally, we can share the responsibility for tickets and assign roles to the team members.
We support ourselves in real-time with private notes in every complex customer case. This allows us to rely on each other and share our knowledge smoothly.
Also, HelpDesk provides reports on ticket operations which we find helpful. Analyzing them gives us a new perspective on our work.
Puntos en contra
The user interface (UI) could be slightly improved
- Sector: Servicios financieros
- Tamaño de la empresa: 11-50 empleados
- Software usado A diario durante 1-5 meses
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 8.0 /10
Helpdesk
Revisado el 23/7/2020
Seemless integration
Puntos a favor
Having come from not using any email managment software (only Outlook), the tool has prived invaluable.
It integrates seemlessly with the livechat product, which we also use and provides a wealth of data which we could only dream of before. It is easy to use, ease to train out and super easy to implement
Puntos en contra
Nothing difficult, I would like more data reports but I'm sure that will come in timr
- Sector: Hostelería
- Tamaño de la empresa: 2-10 empleados
- Software usado Otro durante Más de un año
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 8.0 /10
Help desk was pretty helpful
Revisado el 5/3/2021
all in all i like helpdesk, a few things need work, but i would definitely recommend it.
Puntos a favor
I liked the fact that no matter what the issue was all i had to do was turn it over to help desk and they either tell me how to fix the problem or take over and fix it from their end.
Puntos en contra
I think the only problem i found was it isnt very user friendly. They need to work on communication with their customers.
- Sector: Entretenimiento
- Tamaño de la empresa: 2-10 empleados
- Software usado A diario durante Prueba gratis
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Good and successful
Revisado el 6/3/2021
I'm trying but no easily control some object.
Puntos a favor
Leaning and business because that help about this thechnology
Puntos en contra
About creating password that is most be be problem in this software

- Sector: Software informático
- Tamaño de la empresa: 2-10 empleados
- Software usado A diario durante 1-5 meses
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Simple helpdesk solution
Revisado el 26/7/2020
Puntos a favor
Simple yet very powerful helpdesk tool which helps to manage all the customers' requests in one place. It's very easy to integrate it with Gmail, Yahoo! Mail, Outlook and Office 365. It integrates with different tools using Zapier integration.
Puntos en contra
Everything is fine. I don't have any cons. Everything works as expected.

- Sector: Software informático
- Tamaño de la empresa: 2-10 empleados
- Software usado A diario durante 1-5 meses
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Helpdesk
Revisado el 1/8/2019
Puntos a favor
I'm very happy with Helpdesk, it solve our support problems, recommended. Like that they keep me posted when they implement some features I requested / wished through their support.
Puntos en contra
For now nothing particular, it's a young product, so limited in features, but they add features week by week.
- Sector: Gestión de organizaciones sin ánimo de lucro
- Tamaño de la empresa: 11-50 empleados
- Software usado A diario durante 1-5 meses
-
Fuente de la reseña
Calificación general
- Facilidad de uso
- Probabilidad de recomendación 7.0 /10
Easy to Learn
Revisado el 4/3/2021
Monitoring responses going out in tickets is much easier than monitoring multiple email accounts.
Puntos a favor
This product was easy to learn. We learned the functions in an afternoon of training. The canned responses feature save alot of time.
Puntos en contra
Emails get caught in Spam sometimes when they aren't spam.
- Sector: Gestión de organizaciones sin ánimo de lucro
- Tamaño de la empresa: 51-200 empleados
- Software usado A diario durante 1-5 meses
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 7.0 /10
Help Desk REview
Revisado el 4/3/2021
It is working well for managing our emails.
Puntos a favor
The system is fairly easy to use and is intuitive.
Puntos en contra
Some of the features do not work as promised.

- Sector: Software informático
- Tamaño de la empresa: 11-50 empleados
- Software usado Semanalmente durante 1-5 meses
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
I am in love!
Revisado el 27/7/2020
Puntos a favor
We care about the individual approach to the customer, and HelpDesk supports us in this. Thanks to the teams, the customer can be assigned to the appropriate department. That makes our answers swift and accurate. Besides, we can send messages in line with our brand identity through email templates. What we love about it is that customers immediately know that they're dealing with us, and they're more willing to interact.
Puntos en contra
HelpDesk is so easy to use I don't have any complaints.
- Sector: Software informático
- Tamaño de la empresa: Trabajador autónomo
- Software usado Otro durante Prueba gratis
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Effectiveness in helping customers.
Revisado el 25/3/2021
Puntos a favor
Easier to use by agents of the business as compared to others.
Helps in improving the quality of services.
Reduces data redundancy for the company.
Less mistakes to users.
Puntos en contra
Cannot work without internet and power supply.
Mulfunction when there is information overload.
Can affected by viruses and malware.
- Sector: Internet
- Tamaño de la empresa: 2-10 empleados
- Software usado A diario durante 1-5 meses
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 9.0 /10
Very Good Helpdesk
Revisado el 18/7/2020
Puntos a favor
Easy to use, All contacts handle in one place
Puntos en contra
Hebrew support is not perfect (some menus are not RTL)

- Sector: Marketing y publicidad
- Tamaño de la empresa: 11-50 empleados
- Software usado Semanalmente durante 1-5 meses
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 9.0 /10
HelpDesk has helped us tremendously !
Revisado el 9/9/2020
The experience has been very positive and we will continue to use HelpDesk as we have had many benefits from it.
Puntos a favor
The best part about HelpDesk is how easy and smooth it is to use. The beautiful design offers stability and lets us easily handle tickets and build customer relationships. Service to our clients has improved so much since starting to use HelpDesk.
Puntos en contra
I have no comments on flaws in HelpDesk. Everything has been smooth so far.
- Sector: Tecnología y servicios de la información
- Tamaño de la empresa: 51-200 empleados
- Software usado A diario durante Prueba gratis
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 7.0 /10
A good tool for Customer Support
Revisado el 27/1/2021
Puntos a favor
we can easily convert client messages to tickets and provide support and help documentation.
Puntos en contra
We didn't go along with this tool as it had fewer features and integrations.