--- description: Información actualizada sobre Infinity Call Tracking. Lee opiniones verificadas y descubre funciones, características, precios y usabilidad. Obtén rápidamente una visión general de ventajas y desventajas. Compara Infinity Call Tracking con productos similares. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Infinity Call Tracking: precios, funciones y opiniones | GetApp México 2026 --- Breadcrumb: [Inicio](/) > [Programas para seguimiento de llamadas](/directory/749/call-tracking/software) > [Infinity Call Tracking](/software/116663/infinity) # Infinity Call Tracking Canonical: https://www.getapp.com.mx/software/116663/infinity Página: 1 de 2\ Siguiente: [Página siguiente](https://www.getapp.com.mx/software/116663/infinity?page=2) > Infinity es una solución de inteligencia de llamadas que ofrece seguimiento de llamadas en modo online y offline. Al integrarse con múltiples plataformas de CRM, Infinity puede comprender fácilmente el recorrido completo del cliente y maximizar el ROI al ver los ingresos en comparación con campañas de marketing específicas. > > Veredicto: 17 usuarios lo han valorado con **4.7/5**. De los mejores valorados en **Probabilidad de recomendación**. ----- ## Estadísticas y valoraciones rápidas | Métrica | Calificación | Detalles | | **En general** | **4.7/5** | 17 Opiniones | | Facilidad de uso | 4.6/5 | Basado en las opiniones generales | | Asistencia al cliente | 4.7/5 | Basado en las opiniones generales | | Relación calidad-precio | 4.2/5 | Basado en las opiniones generales | | Funciones | 4.5/5 | Basado en las opiniones generales | | Porcentaje de recomendaciones | 90% | (9/10 Probabilidad de recomendación) | ## Sobre el proveedor - **Empresa**: Infinity - **Ubicación**: Surrey, RU - **Constitución**: 2010 ## Contexto comercial - **Precio inicial**: USD 65.00 - **Modelo de precios**: (Prueba gratis) - **Público objetivo**: 2-10, 11-50, 51-200, 201-500, 501-1,000, 1,001-5,000, 5,001-10,000, 10,000+ - **Despliegue y plataformas**: Cloud, SaaS, Web, Mac (desktop), Windows (desktop), Android (móvil) - **Idiomas admitidos**: español, francés, inglés, serbio - **Países disponibles**: Reino Unido ## Funciones - API - Acciones activadas por evento - Análisis de campañas - Archivo y conservación - CRM - Creación de informes de llamadas - Enrutamiento de llamadas - Gestión de campañas - Gestión de contactos - Grabación - Grabación a demanda - Grabación de llamadas - IVR - Identificador de llamadas - Métricas de seguimiento de llamadas - Panel de actividades - ROI Tracking - Real-Time Analytics - Seguimiento de actividades - Seguimiento de conversión ## Integraciones (en total: 5) - Cloud Messaging Stack - Google Analytics 360 - Quantcast - Salesforce Sales Cloud - Webtrends ## Opciones de asistencia - E-mail/Help Desk - Preguntas frecuentes/foro - Base de conocimientos - Asistencia telefónica - Asistencia 24/7 - Chat ## Categoría - [Programas para seguimiento de llamadas](https://www.getapp.com.mx/directory/749/call-tracking/software) ## Categorías relacionadas - [Programas para seguimiento de llamadas](https://www.getapp.com.mx/directory/749/call-tracking/software) - [Programas para grabar llamadas](https://www.getapp.com.mx/directory/935/call-recording/software) ## Alternativas 1. [LiveAgent](https://www.getapp.com.mx/software/91301/liveagent) — 4.7/5 (1753 reviews) 2. [Aircall](https://www.getapp.com.mx/software/100333/aircall) — 4.2/5 (458 reviews) 3. [Ringover](https://www.getapp.com.mx/software/117547/ringover) — 4.7/5 (858 reviews) 4. [Readymode](https://www.getapp.com.mx/software/107701/xencall) — 4.6/5 (136 reviews) 5. [3CX](https://www.getapp.com.mx/software/103409/3cx) — 4.4/5 (465 reviews) ## Opiniones ### "Fantastic management and support" — 5.0/5 > **Joe** | *10 de julio de 2020* | Marketing y publicidad | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: The insights are great and presented in an understandable way and the support and account management we received from \[SENSITIVE CONTENT HIDDEN\] respectively was excellent - thank you\! > > **Puntos en contra**: Not much, generally it was excellent so no complaints here > > It was a pleasure and I'm sorry that we can't continue but it's due to covid and current costs ----- ### "A tool that does the job well." — 5.0/5 > **Dan** | *27 de marzo de 2019* | Marketing y publicidad | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: I like how in-depth the call tracking is and how easy the UI is to use. We regularly get a lot of requests to look into rogue callers and to credit calls, the software allows us to easily determine whether or not it was a legitimate call. The support team are an excellent bunch who respond to queries pretty fast and go out of their way to make our lives easier. > > **Puntos en contra**: The admin portal has limited functionality for the end-user, we regularly have to contact Infinity Support to create new users and dial in groups, for example. I'm sure there's reasons for this, but it's just a mild inconvenience at times as sometimes their workload is high, it can take a little longer for a response. They do state they will respond within 48hrs, which has always been the case though. ----- ### "Product fine, customer service poor" — 4.0/5 > **Al** | *9 de noviembre de 2022* | Marketing y publicidad | Valoración de la recomendación: 2.0/10 > > **Puntos a favor**: As far as call tracking platforms go (and we didn't need to deploy any of the advanced features) this is on-par with alternatives. > > **Puntos en contra**: We chose this platform because they offered a Google Data Studio connector; in September 2022 this stopped working and we were promised a fix within a week (after chasing multiple times on the issue). Eight weeks later and we're no further forwards.Comms with Infinity have been awful - they don't actively contact us, even when they promise to update us. The last time I was able to get a response was because I chased their \[SENSITIVE CONTENT\] on LinkedIn, who then ignored me afterwards.Little to no chance of us using them again. > > I would rate it as a poor experience; at no point in the process did I feel that they valued us as a customer, and it was bitterly disappointing that someone in a senior position didn't take on our issues and see it as an opportunity to turn a negative situation around. ----- ### "Great customer service" — 5.0/5 > **Océane** | *4 de junio de 2020* | Suministros y equipo para empresas | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: Easy to implement and to use, the new customer hub is particularly modern and user friendly compared to the old portal (which was easy to use anyway). We've recently starting using conversation analytics and I'm really liking this feature as it solves a problem we were having with people not rating their calls. > > **Puntos en contra**: Not being able to bulk download recorded calls. > > My favorite part of working with Infinity has been the personalised service I had always got from them even though we are not even a "premium customer". \[SENSITIVE CONTENT HIDDEN\] and of course, my favorite \[SENSITIVE CONTENT HIDDEN\] have been not only extremely friendly but also very knowledgeable and always working super hard to solve any issue or support me with the day to day management of the program. I don't know much about competitor offers but I can definitely recommend Infinity for their great service. ----- ### "Infinity is imperative to the success of our new business strategy" — 4.0/5 > **Laura** | *27 de marzo de 2019* | Servicios financieros | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: The call tracking gives us a better understanding of the marketing activity that is driving the enquiries and converting to new business. The integration with Doubleclick has improved the efficiency of our PPC campaign, we have a better cost per lead now. The agents can rate calls directly in to the portal which gives us clearer reporting which also links with GA so we can view qualified calls and appointments booked. All activity whether online or offline can be measured using Infinity's fixed numbers. The IVR allows users to select which department they want to speak with to help us divert calls quickly to the right people. > > **Puntos en contra**: Infinity is really useful for our business. We previously used a competitor and Infinity is by far superior in its customer service, functionality and reporting. ----- Página: 1 de 2\ Siguiente: [Página siguiente](https://www.getapp.com.mx/software/116663/infinity?page=2) ## Enlaces - [Ver en GetApp](https://www.getapp.com.mx/software/116663/infinity) ## Esta página se encuentra disponible en los siguientes idiomas | Local | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | ----- ## Datos estructurados