Opiniones de BigChange

BigChange
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Reseñas de 270

- Sector: Servicios para instalaciones
- Tamaño de la empresa: 11-50 empleados
- Software usado A diario durante Más de dos años
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 9.0 /10
Tomkinson Heating Big Change Review
Revisado el 31/3/2023
In general a good experience. The engineers use the product well
In general a good experience. The engineers use the product well
Puntos a favor
Giving engineers jobs on tablet and getting correct job cards
Puntos en contra
There have been a few outages in the past which halt operations
Respuesta de Simpro Software
Hi David,
Thank you so much for your positive feedback! We're glad to have you as our customer and to see that you're enjoying the all-in-one job management system.
It makes us incredibly happy to know that we were able to help you achieve your goals. We'll continue working hard to provide you with an excellent experience.
Thanks for taking the time to write this review; it means a lot to us. Cheers!
P.S. If you ever need help, please don't hesitate to reach out; we're always here.
Best wishes
Louise
- Sector: Servicios para instalaciones
- Tamaño de la empresa: 51-200 empleados
- Software usado A diario durante Más de dos años
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 9.0 /10
Excellent all round system
Revisado el 1/9/2023
Puntos a favor
The access from anywhere is a large part of this business - to be able to view and adjust 24/7. The ability to run certain reports and overall the development of the system. the continuing efforts of the BigChange team to add further value throughout the time we have had the system is nice to see such an innovative outlook. We feel as a business our opinion is heard and it matters, brining forwards ideas as a team is really the vibe we get
Puntos en contra
There has been a lot of change within the group and it would be good to see retention within the 'account manager' role as we build a relationships and then the representative changes. We would like to see continuity moving forwards to enable us to communicate well as we currently are with our existing assigned contact Adam.
Respuesta de Simpro Software
Hi Heather
Thank you so much for your positive feedback! We're glad to have you as our customer and to see that you're enjoying the system.
It makes us incredibly happy to know that we were able to help you achieve your goals. However we understand your frustrations with our department changes, we too were sad to see Adam go.
We really do appreciate your feedback and I will pass this on.
We'll continue working hard to provide you with an excellent experience.
Thanks for taking the time to write this review; it means a lot to us. Cheers!
Best Wishes
Louise
- Sector: Ingeniería industrial o mecánica
- Tamaño de la empresa: 11-50 empleados
- Software usado A diario durante 1-5 meses
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 4.0 /10
Big Change Issuies
Revisado el 1/7/2023
Neutral
Neutral
Puntos a favor
At the outset when sold the product it seemed quite user friendly
Puntos en contra
Too many issues to note reallyYou do a quote and then turn it to a job but it doesn't bring through the details of the job so you have to copy and paste!!There are many more issues and a lot of work arounds and copy and pasting.
Respuesta de Simpro Software
Hi Claudio,
Thanks so much for your feedback.
We're sorry to hear about your bad experience and appreciate you bringing this to our attention. We take customer feedback seriously and are committed to making things right.
Would you mind reaching out to me by email with your details, [email protected], I can then escalate this for you and endeavor to get a resolution.
It may interest you to know that we hold regular customer forums up and down the UK where the BigChange team does a product showcase on various system features, this has helped so many of our customers. You are welcome to join us at one of our next forums, let me know if you would like more details.
I look forward to hearing from you.
Best wishes
Louise
- Sector: Telecomunicaciones
- Tamaño de la empresa: 11-50 empleados
- Software usado A diario durante Más de un año
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Bigchange / gamechanger
Revisado el 15/2/2024
Its been a great experience and very user friendly
Its been a great experience and very user friendly
Puntos a favor
The ability to track all the work being logged and provide updates.
Puntos en contra
Nothing bigchange is great software all the eay round
Respuesta de Simpro Software
Hi Ali
We really appreciate you taking the time to leave us a 5-star review. It means a lot to us. Thank you!
Best wishes Louise
- Sector: Construcción
- Tamaño de la empresa: 11-50 empleados
- Software usado A diario durante Más de un año
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
2nd Time Round
Revisado el 12/1/2024
Puntos a favor
It is simple to use and highly editable. This give the business the flexibility to change a process instantly
Puntos en contra
5 year contract, Cost. There are also some functions such as dashcams we would like
Respuesta de Simpro Software
Hi James,
Thank you so much for your positive feedback! We're glad to have you as our customer and to see that you're enjoying the system.
It makes us incredibly happy to know that we were able to help you achieve your goals.
Thanks for taking the time to write this review; it means a lot to us. Cheers!
Best Wishes
Louise
- Sector: Energías renovables y medio ambiente
- Tamaño de la empresa: 51-200 empleados
- Software usado A diario durante Más de un año
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Atlas is Unstoppable
Revisado el 29/9/2023
Positive and ever improving!
Positive and ever improving!
Puntos a favor
Easy to use by both field technicians and back office alike.
Puntos en contra
Stock module needs rethinking of our industry and how we manage stock throughout the business.
Respuesta de Simpro Software
Hi Paddy,
Thank you so much for your positive feedback! We're glad to have you as our customer and to see that you're enjoying the system.
It makes us incredibly happy to know that we were able to help you achieve your goals.
We'll continue working hard to provide you with an excellent experience.
Thanks for taking the time to write this review; it means a lot to us. Cheers!
Best Wishes
Louise
- Sector: Automoción
- Tamaño de la empresa: 11-50 empleados
- Software usado A diario durante Más de dos años
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 8.0 /10
Big Change Review
Revisado el 24/10/2023
Great!
Great!
Puntos a favor
Helps us become more efficient as all the information we need for our jobs is all in one place. Incredible support from the road crew.
Puntos en contra
Can become a bit complicated at times however it’s an easy learning curve to come over. Can be overwhelming at the start but all the support is there to help if needs be.
Respuesta de Simpro Software
Hi Jamie
Thank you so much for your positive feedback! We're glad to have you as our customer and to see that you're enjoying the system.
It makes us incredibly happy to know that we were able to help you achieve your goals.
We'll continue working hard to provide you with an excellent experience.
Thanks for taking the time to write this review, it means a lot to us. Cheers!
Best Wishes
Louise
- Sector: Servicios
- Tamaño de la empresa: 51-200 empleados
- Software usado A diario durante Más de dos años
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 9.0 /10
I’m a convert!
Revisado el 28/7/2023
I moved to Home Services who were already using BigChange and I have been on a journey! I find the...
I moved to Home Services who were already using BigChange and I have been on a journey! I find the live elements and customer history really useful, along with tracking, costing etc and I know we would use it more! I struggle sometimes with the reporting element but the RoadCrew are super helpful and supportive regardless of how silly my question is! I have to say I’m a complete convert now!
Puntos a favor
It is really easy to interrogate and interact with
Puntos en contra
Not easy to work out how to use reporting etc, without using the university. Sometimes counterintuitive compared to other planning applications. Would be helpful to be able to easily build and interrogate reporting. Sometimes not able to report on certain things eg worksheets
Respuesta de Simpro Software
Hi Robyn
Thank you so much for your positive feedback! We're glad to have you as our customer and to see that you're enjoying the system.
It makes us incredibly happy to know that we were able to help you achieve your goals, thank you for your feedback on the reporting function I will pass this on to the relevant team.
We'll continue working hard to provide you with an excellent experience.
Thanks for taking the time to write this review; it means a lot to us. Cheers!
Best Wishes
Louise
- Sector: Servicios medioambientales
- Tamaño de la empresa: 2-10 empleados
- Software usado A diario durante 6-12 meses
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 8.0 /10
Great System, but a Little Glitchy at Times
Revisado el 28/7/2023
The overall experience has been great and has made life easier for us in many ways, we have been...
The overall experience has been great and has made life easier for us in many ways, we have been able to correct many issues through tracking jobs in a better way and look internally at our processes in a better way which helps us long term as well - we have noticed a huge positive change in the last year and are constantly improving on our processes with finctions job watch has to offer, and implementing them.
Puntos a favor
This system is great and easy to implement especially if you have a small business and integraite manual, paper heavy processes with more automated processes - our engineers and office staff adapted well to the changes made. Implementing big change has made a huge difference to tracking issues which has helped us find missing invoices/missed visits and any other important problems much quicker.
Puntos en contra
There are a few elements to big change that are glitchy and prevent us from using certain functions which make our processes longer - for example emails sent from big change are 50/50 whether they will deliver to the clients or not, which means we have to send them manually anyway and makes the process longer so we now dont use that function since it is the same outcome - It is tricky to navigate jobs from the schedule with ease, some of our office staff find it confusing and it is long winded to find a job that is in a group - there should be a button to view job or view group - and a button to view contact from the schedule - there is no way to bring up the contact quickly from the schedule which is also frustrating - in addition i have had future jobs cancelled by themselves before with no record whatsoever but it hasnt happened since so its likely this issue has been fixed - these are mostly minor issues and doesnt affect how we view big change as the positives weigh out the negatives massively - but hopefully this is good feedback on some of the functions.
Respuesta de Simpro Software
Hi Samantha
Thank you so much for your positive feedback! We're glad to have you as our customer and to see that you're enjoying the system.
It makes us incredibly happy to know that we were able to help you achieve your goals. Although if you are having issues with glitches in the system, please do reach out to Roadcrew or your Customer Success Manager who will be able to support you with this. We really do appreciate your feedback and I will pass this on.
We'll continue working hard to provide you with an excellent experience.
Thanks for taking the time to write this review; it means a lot to us. Cheers!
Best Wishes
Louise
- Sector: Muebles
- Tamaño de la empresa: 51-200 empleados
- Software usado A diario durante Más de dos años
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 8.0 /10
Sherbornes Review
Revisado el 3/7/2023
Our overall experience is good and we are using the mobile app more for the drivers timesheets,...
Our overall experience is good and we are using the mobile app more for the drivers timesheets, expenses and vehicle checks which saves time and paperwork.along with the tracking of the vehicles it's a good and easy system to use and has a lot to offer.any issues are dealt with by your staff quickly and the help and communication is good.
Puntos a favor
big change was already in use when i joined the company, it was easy to learn and use.alot of aspects to it and some useful tools.
Puntos en contra
As i implemented the daily walk round vehicle checks on the mobile app which was relatively easy to set up i was disappointed that you can't print off these checks or any defect reports to keep on a manual file.
Respuesta de Simpro Software
Hi Wayne
Thank you so much for your positive feedback! We're glad to have you as our customer and to see that you're enjoying the system.
It makes us incredibly happy to know that we were able to help you achieve your goals. Although if you are having issues with vehicle checks, please do reach out to Roadcrew or your Customer Success Manager who will be able to advise on this.
We'll continue working hard to provide you with an excellent experience.
Thanks for taking the time to write this review; it means a lot to us. Cheers!
Best Wishes
Louise
- Sector: Servicios
- Tamaño de la empresa: 11-50 empleados
- Software usado A diario durante Más de dos años
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Hudson White Services And BigChange
Revisado el 31/3/2023
Brilliant, don't have many issues, if we do they're sorted or we are shown how to sort them....
Brilliant, don't have many issues, if we do they're sorted or we are shown how to sort them. Downtime is minimal.
Puntos a favor
User friendly and customizable to fit our operation and we can always find a way to do something using the system, you just have to be a creative problem solver!
Puntos en contra
mobile app for the admin side could do with being developed, or a more mobile friendly version for quick changes on the move.
Respuesta de Simpro Software
Hi Brent
Thank you so much for your positive feedback! We're glad to have you as our customer and to see that you're enjoying the all-in-one job management system.
It makes us incredibly happy to know that we were able to help you achieve your goals. We'll continue working hard to provide you with an excellent experience.
Thanks for taking the time to write this review; it means a lot to us. Cheers!
Best Wishes
Louise
- Sector: Construcción
- Tamaño de la empresa: 11-50 empleados
- Software usado A diario durante Más de un año
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
I would not hesitate to recommend Big Change to any service
Revisado el 28/2/2023
Very positive experience- it has transformed the efficiency of our business.
Very positive experience- it has transformed the efficiency of our business.
Puntos a favor
Integration with sage, instant updates, engineers are happy too as they have all their jobs on the tablet with instructions. Less room for error. Roadcrew are fantastic
Puntos en contra
Took a while to set up but worth it in the end.
Alternativas consideradas
Dynamics 365Razones para cambiar a BigChange
Less expensive and less complicated! More user friendlyRespuesta de Simpro Software
Hi Carly
Thank you so much for your positive feedback! We're glad to have you as our customer and to see that you're enjoying the all-in-one job management system.
It makes us incredibly happy to know that we were able to help you achieve your goals. We'll continue working hard to provide you with an excellent experience.
Thanks for taking the time to write this review; it means a lot to us. Cheers!
P.S. If you ever need help, please don't hesitate to reach out; we're always here.
Best Wishes
Louise
- Sector: Servicios medioambientales
- Tamaño de la empresa: 501-1,000 empleados
- Software usado A diario durante Más de dos años
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Great product for security of the device
Revisado el 1/11/2023
The ease of been able to lock down the tablets so that they are user friendly and secure if a...
The ease of been able to lock down the tablets so that they are user friendly and secure if a device is lost, with them been used by drivers this can easily be done.
Puntos a favor
They have a knowledgeable team that can assist our IT in getting the best out of the product.
Puntos en contra
As an internal IT, it would be advantageous to be able to manage certain parts of the administration ourselves.
Respuesta de Simpro Software
Hi David,
Thank you so much for your positive feedback! We're glad to have you as our customer and to see that you're enjoying the system.
It makes us incredibly happy to know that we were able to help you achieve your goals.
If you would like help navigating the system and learning any functionalities you are unsure of, don't hesitate to get in touch with our Roadcrew team or your Customer Success Manager.
Or email me and I will pass on any feedback. [email protected].
Thanks for taking the time to write this review; it means a lot to us. Cheers!
Best Wishes
Louise
- Sector: Automoción
- Tamaño de la empresa: 51-200 empleados
- Software usado A diario durante Más de dos años
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 9.0 /10
A comprehensive job management platform
Revisado el 31/5/2023
Our overall experience has been good, and much of this is down to the people at BigChange, whom I...
Our overall experience has been good, and much of this is down to the people at BigChange, whom I have to say are always a pleasure to deal with. From the “Roadcrew” help desk to senior managers and developers, everyone is always happy to interact with customers directly.
Puntos a favor
BigChange has a friendly and appealing interface that is easy to navigate. Fleet management and tracking is easy and comes with a mobile app that allows you to keep an eye on your assets on the move. Scheduling a job is easy and being able to see live progress on any job is very useful.
Puntos en contra
As with many comprehensive packages they didn’t start out that way meaning they have grown arms and legs as time has gone by. This can mean that as more aspects of your business gets integrated with the system some areas fall short in terms of features or functionality, especially if your industry is part of a smaller customer base. For example, many of your personnel’s information is needed to the point that the system becomes a natural HR hub or platform, but permissions are either too much or too little to keep this information withheld enough from other staff in some cases. Separately, in a world where much job planning is done months in advance, only being able to see 28 days worth of jobs on the tablets is frustrating, especially when technicians are trying to book holidays. The system has so much to offer that inevitably many will pay for functionality they simply don’t need. A 500mb data allowance per tablet per month is virtually impossible to stay within on a platform that encourages plenty of photo taking as part of workflows - this results in high excess data charges…a very painful and unneeded extra cost.
- Sector: Fabricación de productos eléctricos/electrónicos
- Tamaño de la empresa: 11-50 empleados
- Software usado A diario durante Más de dos años
-
Fuente de la reseña
Calificación general
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 8.0 /10
Service & Maintenance company using BigChange for all aspects
Revisado el 1/6/2023
Puntos a favor
The ability to collective store information between both customers, jobs & resources also for a service company has allowed us to have everything available within a couple of clicks. Doing this allows us to keep a live up to date paper trail that anyone in the business can get information from.
Puntos en contra
At times some adjustments & changes are often discussed and then taking in excess of a year.Additionally there are a few things which might seem like a minor tweak but could often requires hours of back and forth. Sometimes some factors of Job Watch are very binary and sometimes require some further flexibility.
Respuesta de Simpro Software
Hi Calum
Thank you so much for your positive feedback! We're glad to have you as our customer and to see that you're enjoying using the BigChange job management system.
I have also passed on your comments to the Customer Success Team.
Thanks for taking the time to write this review; it means a lot to us.
P.S. If you ever need help, please don't hesitate to reach out; we're always here. Cheers! Louise
- Sector: Servicios
- Tamaño de la empresa: 51-200 empleados
- Software usado A diario durante Más de dos años
-
Fuente de la reseña
Calificación general
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
The support team deserve a bonus
Revisado el 16/8/2023
Puntos a favor
It rolls many functions of the business up into one place, making managing and cross referencing between them much easier. The customizable aspects also make the job management side feel more unique to our own needs and allow us to adapt it on the fly rather than trying to work out how to make a system work for us. The support team are also always incredibly helpful!
Puntos en contra
None that come to mind immediately. We did have a couple of things we would have liked at integration but they have all been added since throughout various updates (Such as colour coding for jobs on the schedule)
Respuesta de Simpro Software
Hi Anthony
Thank you so much for your positive feedback! We're glad to have you as our customer and to see that you're enjoying the system.
It makes us incredibly happy to know that we were able to help you achieve your goals.
We'll continue working hard to provide you with an excellent experience.
Thanks for taking the time to write this review; it means a lot to us. Cheers!
Best Wishes
Louise
- Sector: Servicios para instalaciones
- Tamaño de la empresa: 51-200 empleados
- Software usado A diario durante 6-12 meses
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Love BigChange!
Revisado el 28/7/2023
Puntos a favor
For me personally, Big Change is the most easiest system to use. It has so many simple features that are user friendly and works for the business. In addition to that there is a super amazing team at the other end of the phone who are always on hand to assist you. They are extremely supportive and provide guidance on even the most simplest question. I like the fact that you can do everything on this system, from beginning to end.
Puntos en contra
At the moment, it completely works for me.
Respuesta de Simpro Software
Hi Paulette
Thank you so much for your positive feedback! We're glad to have you as our customer and to see that you're enjoying the system.
It makes us incredibly happy to know that we were able to help you achieve your goals.
We'll continue working hard to provide you with an excellent experience.
Thanks for taking the time to write this review; it means a lot to us. Cheers!
Best Wishes
Louise
- Sector: Ingeniería industrial o mecánica
- Tamaño de la empresa: 51-200 empleados
- Software usado A diario durante Más de dos años
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Creator and end user
Revisado el 31/5/2023
Puntos a favor
Ease of use, simple interface, packed with useful features
Puntos en contra
Library could fo with sub categories as it can be a night mare to locate the correct info
Respuesta de Simpro Software
Hi Andy
Thank you so much for your positive feedback! We're glad to have you as our customer and to see that you're enjoying using the BigChange job management system.
I have passed on your comments about the library aspect to the Customer Success Team.
Thanks for taking the time to write this review; it means a lot to us.
P.S. If you ever need help, please don't hesitate to reach out; here is my email [email protected]
we're always here. Cheers! Louise
- Sector: Construcción
- Tamaño de la empresa: 11-50 empleados
- Software usado A diario durante 1-5 meses
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 8.0 /10
helpful tips
Revisado el 31/5/2023
it has been good and the webinars are very good
it has been good and the webinars are very good
Puntos a favor
its nice and easy to use for booking in jobs and you can see what you have done in the past.
Puntos en contra
you can not search a job from the address if it is in the UNSCHEDULED JOBS list and that would but very helpful
Respuesta de Simpro Software
Hi Adam,
Thank you so much for your positive feedback! We're glad to have you as our customer and to see that you're enjoying using the BigChange job management system.
I have also passed on your comments to the Customer Success Team.
Thanks for taking the time to write this review; it means a lot to us.
P.S. If you ever need help, please don't hesitate to reach out; we're always here. Cheers! Louise
- Sector: Ingeniería industrial o mecánica
- Tamaño de la empresa: 11-50 empleados
- Software usado A diario durante Más de dos años
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 8.0 /10
Review of Big Change
Revisado el 31/5/2023
Solving scheduling clashes and easy raising of quotes
Solving scheduling clashes and easy raising of quotes
Puntos a favor
Ease of navigating the system. Changing from map to schedule etc.
Puntos en contra
Adding stock and equipment isnt the easiest
- Sector: Fabricación de productos eléctricos/electrónicos
- Tamaño de la empresa: 51-200 empleados
- Software usado A diario durante Más de dos años
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Beats the old fashioned paper work
Revisado el 21/4/2023
I cant express enough been an ELECTRICIAN for 30 years how much easier this is
I cant express enough been an ELECTRICIAN for 30 years how much easier this is
Puntos a favor
Before i joined KDE it was paperwork all the time to physically have it all in one place timesheets etc is a blessing
Puntos en contra
Nothing im more than happy with my work tablet
Respuesta de Simpro Software
Hi Keith,
Thank you so much for your positive feedback! We're glad to have you as our customer and to see that you're enjoying the all-in-one job management system.
It makes us incredibly happy to know that we were able to help you achieve your goals. We'll continue working hard to provide you with an excellent experience.
Thanks for taking the time to write this review; it means a lot to us. Cheers!
Best Wishes
Louise
Customer Marketing Manager
- Sector: Construcción
- Tamaño de la empresa: 51-200 empleados
- Software usado A diario durante Más de dos años
-
Fuente de la reseña
Calificación general
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 9.0 /10
Excellent overall.
Revisado el 31/3/2023
Puntos a favor
Great for scheduling, administrative tasks are easily accomplished. Features being added continuously.
Puntos en contra
Exporting data could be more versatile, but this has improved as I've used BigChange and will, I'm sure, improve more as time goes on.
Respuesta de Simpro Software
Hi Gary,
Thank you so much for your positive feedback! We're glad to have you as our customer and to see that you're enjoying the all-in-one job management system.
It makes us incredibly happy to know that we were able to help you achieve your goals.
We'll continue working hard to provide you with an excellent experience.
Thanks for taking the time to write this review; it means a lot to us. Cheers!
P.S. If you ever need help, please don't hesitate to reach out; we're always here.
Best Wishes
Louise
- Sector: Servicios para instalaciones
- Tamaño de la empresa: 11-50 empleados
- Software usado A diario durante 1-5 meses
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 8.0 /10
Dependable Ltd
Revisado el 7/3/2023
We were looking to move away from paper based scheduling and reporting to give a more professional...
We were looking to move away from paper based scheduling and reporting to give a more professional appearance to back the good work we already offer our clients. Big Change offers a great range of features in the platform, a lot of sections can be tailored to fit in with what we were looking to get out of the platform.Our onboarding manager has been excellent, very knowledgeable and has been a massive help in getting us up and running. Also the customer service team is great very responsive and helpful.
Puntos a favor
Really good features to enable us to move away from paper based scheduling and reporting. Also the Vehicle tracking and reporting capability is a real plus.
Puntos en contra
Out of the box has excellent range of features, Did find navigating to certain parts of the planform difficult but this is down to being a new system and will improve as we get used to it, the onboarding manager has been great and has been able to explain and demonstrate ways of getting the results we are after.
Respuesta de Simpro Software
Hi Rob,
Thank you so much for your positive feedback! We're glad to have you as our customer and to see that you're enjoying the all-in-one job management system.
It makes us incredibly happy to know that we were able to help you achieve your goals.
We'll continue working hard to provide you with an excellent experience.
Thanks for taking the time to write this review; it means a lot to us. Cheers!
P.S. If you ever need help, please don't hesitate to reach out; we're always here.
Best Wishes
Louise
- Sector: Ingeniería industrial o mecánica
- Tamaño de la empresa: 11-50 empleados
- Software usado A diario durante Más de dos años
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
No regrets, simply the best.
Revisado el 28/2/2023
We wanted to reduce paperwork and speed up invoicing. This it has done and more!
We wanted to reduce paperwork and speed up invoicing. This it has done and more!
Puntos a favor
Even though we learnt as we went along and improved things massively it is intuitive and usable from day one.
Puntos en contra
Quite a few server problems in early days but getting better all the time!
- Sector: Construcción
- Tamaño de la empresa: 51-200 empleados
- Software usado A diario durante 1-5 meses
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 9.0 /10
Big Change
Revisado el 31/5/2023
Puntos a favor
Ease of use, and fast to use, would recommend
Puntos en contra
Nothing really, easy to use, would Recommend