Opiniones de Webex Events (Formerly Socio)

From the research process to executing our program, Socio exceeded expectations the entire way. We needed a solution outside of our current website/database because our program was for people outside our membership. Socio's registration component was very versatile and facilitated the unique group registrations and discounts we offered with ease. The Community platform we used for our 5-month event was super user-friendly and intuitive for our attendees and staff conducting the event. You do not need any advanced experience with web development or technology to build out the community as you need. The Socio support team is also quick to respond and always very helpful.

The standard template to build out the community is pretty rigid. We had to adjust some of our styling and graphics to account for what Socio's template allowed. It was not prohibitive in our facilitation of the program, but just more inconvenient. The other thing we disliked was the inability for event admins to make account changes for users. Several times we had users change jobs, therefore, changing their emails. Each time, we had to go through Socio support to get them access to their account. It would be a much better process if event admins can adjust usernames/emails for their users.

We have been a Socio customer since late 2017. From 2017 until our April 2020 event, they have been powering our live/in-person events. Throughout 2020, we have used their software and their amazing support team (shout out to [SENSITIVE CONTENT HIDDEN] for keeping up with me 😂) to pivot our events program to be 100% virtual and doubled the number of events we hold with them. After running RFPs with 6 virtual platforms, Socio was the clear winner with their virtual event platform as well.

Looking into our 2021 events program, our plan is to start executing a hybrid (mix of virtual and in-person) strategy, and we are confident that Socio will deliver as they have been experts in the in-person events prior to virtual events even existing for our organization (unlike some other providers that are just virtual or in-person oriented)

No downsides at the moment. Their 24/5 support was extremely helpful, and we really wanted it to cover the weekend hours as well (since a few of our events happen on the weekends). Recently we have been notified by our customer success manager that they have expanded their support to include weekend hours as well. So, I can't complain.

We used this for a college student leadership conference. The live-stream option with the chat, Q&A and polling was very professional. The integration of the wonder.me rooms for networking was a great tool for breakout (and the ability to have a breakout within a breakout. Having everything in one engaging platform was something that our attendees really enjoyed.

The integration of the wonder.me rooms was a little tough at the beginning. There were also issues within the conference that people who get dropped from the room and had to get back in. Overall, it ended up fine but just had a few glitches.

The support team at Socio is one of the best I've worked with by a mile. They know their product inside and out; if you're doing something atypical to accommodate some wild requests, then this team can make it happen. My company has used Socio for in-person event support with mobile apps, Hybrid streaming, and entire virtual conferences. Easy to use for any user, and it comes with a phenomenal support team to make sure things go smoothly. Reporting features are great and they seem to be releasing new features or products constantly, simply put- it makes me look good when we put on events.

It is hard to find things to dislike about socio; I didn't love the switch to restream as their 'in-house' streaming option, but it is still crazy easy to use. You can get lost in the levels of an event in the application builder as it gets as complicated as you would expect when making virtual events.

I love that this software allows me to keep all the pieces of the virtual event in one place, also allowing me to keep my attendees in one place. It's truly a virtual venue. I coordinate events for a wide range of attendees, some less comfortable with technology than others. Using SOCIO allowed me to meet everyone's needs with simple each to follow instructions. I love the announcements let me send out information quickly to everyone or select groups of attendees without clogging their inbox with multiple messages. I also love that the platform is quick and easy to update and make changes on the fly. I could easily add areas to meet the needs of speakers, attendees, and sponsors. My sponsors loved being able to engage and share with attendees.

We used Zoom for the video broadcast which provided some limitations and glitches, on the Zoom end. Some guests love the Scavenger Hunt, but others found it challenging to understand. I also had some guests complain that they did not know to swipe on the screen to see more options, adding something to the software to make this more apparent would be helpful.

The build out process was phenomenal, and the support was constant. The backend has support 24/5 with immediate response times, and the Socio Knoweledge Base was extremely helpful and instrumental in helping me with the build-out. The features that are included are incredible, and I love that it's also mobile friendly!

There were some issues with the video rooms, but it was on the user end.

Socio is very user friendly and their support team is easily accessible and available for help when needed. Socio is visibly appealing to attendees and easy to navigate as an attendee. Socio's team is customer service focused and every person I've worked with there is upbeat and always willing to go the extra mile to answer questions and find solutions.

Socio is frequently making improvements to their product and adding or upgrading features. There are a couple things on my own personal wish list of things I would like to see at our virtual events, but I'm sure Socio's team is already working on these. Such as a more robust filter system and more customization options for virtual sponsor booths. Both of these features have been upgraded since we started using Socio. I know Socio's team is always looking for ways to improve their client's events.

Being able to easily use the system and understand how it works is something I always look for when implementing a new solution. The Socio platform is incredibly intuitive, allowing you to be creative without the complexities and turn your vision for the event into reality. Everything within the platform ecosystem links very well together and it is very clear that there was lot of time thinking about how this platform would make our events better, both for the organizers and the attendees. The user interface is sleek, modern and consistent through the entire platform making it easy to make changes and updates. In addition, the Socio team has continued to develop new features and functionality at light-speed and are staying ahead of the curve.

I would have liked to see a more robust reporting and analytics tool to review our event once it had finished, which I know that is something the Socio team is working on right now!

Another area that I think could use some improvements is the ability to add videos and more customization to sponsor pages or even having one of the features be a landing page that allows you to add buttons, videos and other items.

It was extremely easy to build our virtual event on this platform. It was easy, once participants had joined the event, to navigate and use. The support from Socio staff was great. This was our first virtual event and using Socio made it so easy. The feedback from our speakers, sponsors, and participants was all very positive. Those who had used other platforms said they thought Socio was better than the products they were familiar with.

One challenge we had was when participants were first joining the event. Even though we had encouraged and incentivized people to download the app early, we had many participants who waited until the conference was beginning to try to join and because it didn't always go perfectly, there was some added stress right at the beginning of the event.

The other minor issue we has was that we would have liked to purchase a higher level of support and service but Socio did not have the staff available. They were up front about it though and did not sell us a product they could not support. And as it turned out, we didn't actually need all the support we initially thought we would. So in the end, it wasn't really a problem at all.

Socio had what we needed to upgrade our in-person conference app, then when COVID-19 hit they were there with support, suggestions, and training as we transitioned to fully virtual. Socio was the backbone of our conference, our attendees loved it , the gamification was a hit, and their Orange Glove service helped us make sure the technical portion of our conference ran smoothly. Now they are helping us transition yet again to a Hybrid conference!

It was difficult to figure out how the in-session streaming would work best, so we wound up using both Streamyard and Zoom. However, Socio has already fixed this "con" by developing an easier way to work streaming/embedding video into sessions.

First off, the customer support is truly off the charts. Although there is a ~8 hour time difference between Socio and myself, they were super reactive each time I had a small question.

Second, the product works as advertised, and is a great way to avoid zoom fatigue when hosting online events over several days. I particularly appreciated the Streamyard integration, while the gamification process was a massive hit with attendees. RTMP integration was also a great value add.

In ~3 days, the platform was fully populated, customized, and ready for our 500+ person event.

Setting up the various pieces of content (users, speakers, sessions, etc) requires a bit of focus and some manual work, but overall the end result is worth it.

One element that attendees mentioned was that the video size relative to the whole window was a bit small, if there was a way to reduce the left-hand side menu and/or chat, without going into full-screen mode, that would be great.

Finally, raisin the limit to video sizes would help insulate organizers against internet outages.

I love Socio's ease of use from a backend standpoint. Compared to another company we used in the past for some similar features, Socio's platform was intuitive, fun, and expansive. I was able to accomplish all that I and my design team wanted and the ability to upload content from a spreadsheet was a huge timesaver. This was a great product that allowed me to set up something great for our attendees to experience our event well.

The thing that was frustrating about the software was during events. Having to navigate between multiple windows / screens to find problems or glitches and then solve them on the backend was a bit cumbersome. I'm not sure how to go about resolving that as the views are quite different, but it was most helpful to have multiple screens to relieve any friction my users experienced.