--- description: Información actualizada sobre Malcolm!. Lee opiniones verificadas y descubre funciones, características, precios y usabilidad. Obtén rápidamente una visión general de ventajas y desventajas. Compara Malcolm! con productos similares. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Malcolm!: precios, funciones y opiniones | GetApp México 2026 --- Breadcrumb: [Inicio](/) > [Software de gestión del conocimiento](/directory/257/knowledge-management/software) > [Malcolm\!](/software/114503/malcolm) # Malcolm\! Canonical: https://www.getapp.com.mx/software/114503/malcolm Página: 1 de 3\ Siguiente: [Página siguiente](https://www.getapp.com.mx/software/114503/malcolm?page=2) > Malcolm\! es un conjunto de herramientas fáciles de usar que permite a tus usuarios encontrar respuestas, comunicarse e interactuar contigo online. > > Veredicto: 36 usuarios lo han valorado con **4.9/5**. De los mejores valorados en **Probabilidad de recomendación**. ----- ## Estadísticas y valoraciones rápidas | Métrica | Calificación | Detalles | | **En general** | **4.9/5** | 36 Opiniones | | Facilidad de uso | 4.7/5 | Basado en las opiniones generales | | Asistencia al cliente | 4.9/5 | Basado en las opiniones generales | | Relación calidad-precio | 4.9/5 | Basado en las opiniones generales | | Funciones | 4.8/5 | Basado en las opiniones generales | | Porcentaje de recomendaciones | 90% | (9/10 Probabilidad de recomendación) | ## Sobre el proveedor - **Empresa**: Acknowledgement - **Ubicación**: London, RU - **Constitución**: 2003 ## Contexto comercial - **Precio inicial**: GBP 36.00 - **Modelo de precios**: (Prueba gratis) - **Público objetivo**: Trabajador autónomo, 2-10, 11-50, 51-200, 201-500, 501-1,000, 1,001-5,000, 5,001-10,000, 10,000+ - **Despliegue y plataformas**: Cloud, SaaS, Web - **Idiomas admitidos**: inglés - **Países disponibles**: Afganistán, Albania, Alemania, Andorra, Angola, Anguila, Antigua y Barbuda, Arabia Saudita, Argelia, Argentina, Armenia, Aruba, Australia, Austria, Azerbaiyán, Bahamas, Bangladés, Barbados, Baréin, Belice y 209 más ## Funciones - API - Alertas y notificaciones - Archivo y conservación - Arrastrar y soltar - Automatización proceso/flujo de trabajo - Biblioteca de contenidos - Búsqueda de texto completo - Búsqueda/filtro - Campos personalizables - Captura y transferencia de datos - Catalog Management - Comentarios/notas - Control de procesos de aprobación - Control de versiones - Controles o permisos de acceso - Creación de informes y estadísticas - Creación de marca personalizable - Creación y diseño de formularios - Edición de texto - Encuestas y comentarios ## Integraciones (en total: 15) - Asana - Auth0 - Dropbox Business - HubSpot CRM - Jira - Mailchimp - Mailgun - Memberstack - Mews - Slack - Trello - Twilio - Zapier - Zendesk Suite - Zoho CRM ## Opciones de asistencia - E-mail/Help Desk - Preguntas frecuentes/foro - Base de conocimientos - Asistencia telefónica - Chat ## Categoría - [Software de gestión del conocimiento](https://www.getapp.com.mx/directory/257/knowledge-management/software) ## Categorías relacionadas - [Software de gestión del conocimiento](https://www.getapp.com.mx/directory/257/knowledge-management/software) - [Software de portal del empleado](https://www.getapp.com.mx/directory/464/portal/software) - [Software de automatización de formularios](https://www.getapp.com.mx/directory/589/forms-automation/software) ## Alternativas 1. [Confluence](https://www.getapp.com.mx/software/90949/confluence) — 4.5/5 (3663 reviews) 2. [Microsoft SharePoint](https://www.getapp.com.mx/software/90850/sharepoint) — 4.4/5 (5413 reviews) 3. [Notion](https://www.getapp.com.mx/software/132111/notion) — 4.7/5 (2709 reviews) 4. [Guru](https://www.getapp.com.mx/software/123167/guru) — 4.8/5 (639 reviews) 5. [Connecteam](https://www.getapp.com.mx/software/105401/connecteam) — 4.6/5 (5060 reviews) ## Opiniones ### "Malcolm is a user intuitive and powerful platform" — 5.0/5 > **Elliot** | *15 de julio de 2019* | Tecnología y servicios de la información | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: Malcolm is a great tool packed with useful features. Some of our favourite features: - The ability to manage feedback through Malcolm for our clients across multiple sources and have it all in one place - Real-time analytics quickly and clearly shows the value of using Malcolm as a platform to service the needs of your brand - Setup speed. With Malcolm, you can setup just about all features quickly - it’s very intuitive experience for authors - All of the integrations Malcolm have added makes life a whole lot more automated - I.e. anyone signing up to a newsletter or filling out a form, there is an integration that will throw each request into the correct workflow to make sure it gets in front of the right person - Love the theming, it’s soo easy to setup a theme for your external features to match your brand and ensure a cohesion for your users, plus the interface is really clean and vibrant... although you can tone it down if you want - User management is easy, the way it should be > > **Puntos en contra**: It’s all great, I don’t have any negative feedback per say. But, feature request...\! I’d love to have more features around general content publishing. The system is incredibly easy to use, it would be even more powerful if you could add in general content/article pages and have real-time analytics associated with them, making it easy to see the journey of users against goals set by us. > > I have a really positive experience of Malcolm, it makes building out workflows incredibly easy, literally anyone could do it, and the helpful tips of the system make it easy to understand. It feels like it’s been user tested and tweaked as appropriate. ----- ### "Easy to use for quick builds for forms" — 5.0/5 > **jay** | *17 de julio de 2019* | Salud, bienestar y deporte | Valoración de la recomendación: 9.0/10 > > **Puntos a favor**: It's easy and quick to build forms with. We also used it for FAQs and that was a lot faster than building from scratch. The whole process made sense - v logical. It also integrates with other software/services we use (e.g. jira, zendesk, slack) so that was a plus. > > **Puntos en contra**: It took me a minute to get my mind around it but that's the case with most things. As I came to understand it, it was quick and logically put together. > > We needed to put up assessment forms for our employees - giving us greater access to appraisals etc. We were using an open source alternative but it was buggy and really confusing. Our full management team could understand how Malcolm would work - so it was an easy 'sell' to our team. We're still building with it now - adding in other things like the FAQs. It's been about 6 months and I don't see us switching. ----- ### "Very powerful for its Specific task." — 5.0/5 > **Nachiket** | *6 de octubre de 2020* | Servicios de información | Valoración de la recomendación: 7.0/10 > > **Puntos a favor**: Design is attractive (Specially if like to play with the colours of our choice). Customisation (Enough for me and I like it). SUPPORT team (very responsive). Many possible use cases - Malcolm can have different type of uses and if you are creative, you can do wonders with it. It comes as your assistance in information and support department. But I'm using it as a full fledged Questions and Answer Knowledge. Plus their suggest Algorithm helps best to achieve. Last but not to forget, you can they have inbuilt elements (like featured boxes) to help you promote your products of services right in knowledge base. > > **Puntos en contra**: I didn't find any. Prices for higher plans can be a Con. My Suggestion, they can increase the FAQ and Workflows limit in their lower plans. This will make Malcolm a charm. 🌟 > > Great.\!\! ----- ### "Awesom Knowledge Base Platform For Your Team" — 5.0/5 > **Tasha** | *4 de agosto de 2022* | Marketing y publicidad | Valoración de la recomendación: 8.0/10 > > **Puntos a favor**: Lovely and clean layout landing page which is easy to customised to match your brand. Also, they provide the option for readers to rate the answers or email it to someone which is excellent. In addition the platform allow you to collect and automate information by using forms. Another great feature is that you can embed the FAQ on your website > > **Puntos en contra**: It's a bit confusing to set up at first but once you get the hang of it you will be ok. > > It my best easy to use FAQ, Knowledge Base, Form Automation and Information gathering tool. ----- ### "Simple self-service tool that works well" — 5.0/5 > **Fred** | *19 de noviembre de 2021* | Servicios financieros | Valoración de la recomendación: 8.0/10 > > **Puntos a favor**: The software is intuitive as well as easy to learn and use. The features and functions are useful and the product is supported well with regular updates and improvements. > > **Puntos en contra**: The search tagging is fairly limited and I find myself creating long lists of tags to try to make sure that different terms are catered for. > > I've been really pleased with how \[ SENSITIVE CONTENT\] has helped us push information to our customers for self-service and track the use and effectiveness of different pieces of content. ----- Página: 1 de 3\ Siguiente: [Página siguiente](https://www.getapp.com.mx/software/114503/malcolm?page=2) ## Enlaces - [Ver en GetApp](https://www.getapp.com.mx/software/114503/malcolm) ## Esta página se encuentra disponible en los siguientes idiomas | Local | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | ----- ## Datos estructurados