Opiniones de Phone2Action Grassroots
Phone2Action Grassroots
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Reseñas de 38
- Sector: Gestión de organizaciones sin ánimo de lucro
- Tamaño de la empresa: 2-10 empleados
- Software usado A diario durante Más de un año
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Revolutionized our grassroots
Revisado el 5/3/2019
The team is fantastic, especially with our events. Customer service is great as well whenever I...
The team is fantastic, especially with our events. Customer service is great as well whenever I have a last- second question.
Puntos a favor
I love the ease of use; it’s very intuitive to set up campaigns. And even more so for the user.
Puntos en contra
Integration with our email platform was a little tricky.
- Sector: Administración educativa
- Tamaño de la empresa: 10,000+ empleados
- Software usado A diario durante 1-5 meses
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Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 8.0 /10
User Friendliness Drives Conversion
Revisado el 14/10/2019
Overall, our organization has been incredibly happy with P2A. Advocates have even reached out to...
Overall, our organization has been incredibly happy with P2A. Advocates have even reached out to compliment the system, with many mentioning it is so much easier to use than other products. We signed a 2 year contract with P2A but will almost certainly renew.
Puntos a favor
Phone2Action (P2A) might just be the best advocacy software on the market. It is user friendly all around--the software makes it easy to set up action alerts/action centers, it is easy to send messages to advocates to alert them of actions to take, and it makes it easy for advocates to take action. Even if something isn't straightforward, the customer service reps can usually get users on the right track in just a few minutes. Compared to other products we have used, P2A has a higher conversion rate and more folks taking action than we've ever seen.
Puntos en contra
The setup process for the software was lengthy, which was unexpected. We had several headaches trying to get everything fully functional, but once it was up it worked well.
- Sector: Hospital y atención sanitaria
- Tamaño de la empresa: 51-200 empleados
- Software usado A diario durante Más de dos años
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 3.0 /10
Phone2Action review
Revisado el 31/1/2019
Puntos a favor
Allows you to take multiple types of actions (call, email, tweet) in one fell swoop.
Puntos en contra
Given that profiles are delineated by phone number, it doesn't work well for industries where brick and mortar locations are hosting your action-takers, because multiple advocates may be using the same phone line... and thus not tracked as discrete individuals.
- Sector: Producción de alimentos
- Tamaño de la empresa: 2-10 empleados
- Software usado A diario durante 6-12 meses
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Incredible Product
Revisado el 5/3/2019
One of the most amazing things about P2A is the customer service. Whoever designed and maintains...
One of the most amazing things about P2A is the customer service. Whoever designed and maintains their process for being responsive to their customers deserves a raise. This is a big plus for us - makes an already easy-to-use tool super easy for our whole team.
Puntos a favor
We purchased this software for a national advocacy campaign we are running. The tool couldn't be simpler to use. Very intuitive. Easy to set up. Fully functional. Would license this product again in a heartbeat.
Puntos en contra
The tool should be improved to allow generation of activity for each campaign by date. I'd like to be able to run a report showing all of the advocates who signed up on a particular date (for example at a trade show) - where they are from, etc. The P2A staff have graciously offered to run these reports for us but it would be better if this was built into the functionality.
- Sector: Gestión de organizaciones sin ánimo de lucro
- Tamaño de la empresa: 201-500 empleados
- Software usado Semanalmente durante Más de un año
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Best Customer Service
Revisado el 5/3/2019
Overall I would recommend phone2action because they are always on top of it, even on weekends and...
Overall I would recommend phone2action because they are always on top of it, even on weekends and in doing our communications work it's important to be able to do rapid response and we know we can always count on the p2a team to be able to do digital work to advance our goals in many of our campaigns.
Puntos a favor
What I have always liked about phone2action is the efficient and super rapid costumer service, the chat feature allow us to ask questions, learn new features, and build a relationship with phone2action representatives that helps us confidently launch campaigns or send mass texts through the platform because we know we are using it strategically. The software is also user friendly, you can send a mass text in less than 10 minutes, and build a new petition in about 25-30 minutes. This has helped us stay engaged with our supporters and build list with new allies.
Puntos en contra
The cons is the limited templates for petitions. There is only 3 and it would be good to have more choices.
- Sector: Instituciones religiosas
- Tamaño de la empresa: 2-10 empleados
- Software usado Semanalmente durante Más de dos años
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 9.0 /10
Phone2Action: There When We Need Them, Offering Fantastic Product
Revisado el 22/2/2019
It's been awesome! We're able to engage with our constituents in new, creative ways and have seen a...
It's been awesome! We're able to engage with our constituents in new, creative ways and have seen a significant spike in engagement as a result of this tool.
Puntos a favor
The thing I love the most is the ease of access. There isn't a steep learning curve and whenever I found myself having questions, the customer service support replied to me within 30 seconds and were always able to solve technical questions about how my organization can best reach our constituents effectively and efficiency.
Puntos en contra
If I could change one thing about Phone2Action, I would alter the format of the space for constituents to take an "Action Alert" to best meet the needs of an individual action alert. I think I would appreciate more flexibility, though this isn't an enormous concern.
- Sector: Relaciones gubernamentales
- Tamaño de la empresa: Trabajador autónomo
- Software usado A diario durante Más de dos años
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 9.0 /10
Makes Massive Campaigns Look Personal
Revisado el 1/3/2019
It is wonderful and their customer service is the best and most personal customer service I have...
It is wonderful and their customer service is the best and most personal customer service I have EVER received for any product I work with.
Puntos a favor
The ability to upload multiple templates for legislator outreach
Puntos en contra
The dashboard is slow and doesn't show real time advocate action.
- Sector: Gestión de organizaciones sin ánimo de lucro
- Tamaño de la empresa: 11-50 empleados
- Software usado Semanalmente durante Más de un año
-
Fuente de la reseña
Calificación general
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 9.0 /10
Leading Grassroots Engagement Platform
Revisado el 1/3/2019
Phone2Action allows us to keep in regular communication with our grassroots audience and to...
Phone2Action allows us to keep in regular communication with our grassroots audience and to activate them on key campaigns. Phone2Action is versatile in allowing us to reach out legislators, federal agencies ect. Overall, Phone2Action has added great value to our operations and have become an essential component to our advocacy.
Puntos a favor
The functions Phone2Action facilitates are key to any advocacy or grassroots campaign. P2A allows users to customize advocacy campaigns, maintain activist lists and track metrics in real time. Their custom service is exceptional and are extremely helpful in executing our campaigns and reporting on key goals.
Puntos en contra
The platform is very comprehensive, therefore, there is a bit of a learning curve to realize where all the features are located.
- Sector: Hospital y atención sanitaria
- Tamaño de la empresa: 10,000+ empleados
- Software usado Semanalmente durante Más de dos años
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Advocacy made easy
Revisado el 22/4/2019
Puntos a favor
I volunteer with a nonprofit organization who uses Phone2action for their advocacy actions. The system is so easy to use and makes it so simple to connect with your Legislators via email, Twitter and other social media platforms. I can receive text and email updates to remind me or update me to connect with my Senators and Congressman/Congress Woman. With a simple click of a button or two I am able to thoroughly communicate and advocate.
Puntos en contra
No cons at all. I love Phone2Action. Great program
- Sector: Organización política
- Tamaño de la empresa: 11-50 empleados
- Software usado Semanalmente durante Más de un año
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 8.0 /10
Powerful Mobilization Tool
Revisado el 5/3/2019
Puntos a favor
Phone2Action provides a unique tool designed to maximize acquisition and letter generation campaigns by connecting directly to Facebook lead forms, a service that many of their competitors can't or won't offer. Additionally, P2A provides dynamic, impactful landing pages and action centers to fit any client cause. It is easy to set-up and maintain, and reliable from start to finish.
Puntos en contra
Additionally, flexibility to connect an entire Facebook acquisition campaign to a Phone2Action campaign, without having to connect each ad individually would help with scale. Although the benefit to accommodate unique forms for each ad is a plus.
- Sector: Gestión de organizaciones sin ánimo de lucro
- Tamaño de la empresa: 51-200 empleados
- Software usado A diario durante Más de un año
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 9.0 /10
Phone2Action is a top tier software tool
Revisado el 20/12/2021
Phone2Action satisfies most aspects of our advocacy efforts at our company so far. From branding...
Phone2Action satisfies most aspects of our advocacy efforts at our company so far. From branding emails, curating online content, creating landing pages, and customizing personable messages, this software can basically do almost anything you need it to do. It's quite versatile!
Puntos a favor
This platform allows us to mobilize and engage our supporters through multiple advocacy-related channels, including but not limited to email, social media, and SMS/text messaging. It's a one-stop shop to launching successful political campaigns and implementing digital and distributed organizing tactics and strategies.
Puntos en contra
I appreciate P2A's report generation for each individual campaign, but I would recommend making the metrics more straightforward and easier to read as well as allowing integration with NGP VAN/EveryAction or Raiser Edge (other CRMs we use). In the future, I would like it to expand its capabilities to benefit more nonprofits in the above ways.
- Sector: Gestión de organizaciones sin ánimo de lucro
- Tamaño de la empresa: 51-200 empleados
- Software usado Semanalmente durante Más de dos años
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 9.0 /10
It just works
Revisado el 22/2/2019
Before using Phone2Action our call to action initiatives were inefficient and untrackable. Now it...
Before using Phone2Action our call to action initiatives were inefficient and untrackable. Now it is easier for our members to participate, and we can track how much engagement there was.
Puntos a favor
I've been using Phone2Action for about a 2 years, and have never had a problem. Right out of the box, the platform worked just as well as advertised (if not better). Also, their customer service has been amazing. They are always quick to answer messages and walk me through whatever issue I am having.
Puntos en contra
It is relatively bare-bones compared to some of the other platforms out there. That being said, It does everything that it is supposed to do, and it does it well. Also, they have recently launched a few new features, but I have not had a chance to use them since they are not included in the base package, so I cannot speak to those aspects.
- Sector: Servicios medioambientales
- Tamaño de la empresa: 11-50 empleados
- Software usado Otro durante Más de un año
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 8.0 /10
Phone2Action Review
Revisado el 22/2/2019
Puntos a favor
This software is very user friendly. The directions are straight foward and easy to understand. The customer service is incredible. The staff are very responsive and are quick with a solution or answer to my questions.
Puntos en contra
There are certain things in the software to which I had access to change For example, I wish i could change the justification of the sub-title in the "take action" box. However, there's no option available for that. Also, there's no option in the "take action" box to to change the name of "cell phone" to just "phone." This has confused some people who have answered our call to action and then thought they HAD to provide a cell phone number and didn't complete the action because they either don't have a cell phone or didn't want to give out their cell number.
- Sector: Marketing y publicidad
- Tamaño de la empresa: 51-200 empleados
- Software usado A diario durante Más de dos años
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 8.0 /10
P2A Review
Revisado el 24/3/2019
Puntos a favor
Ease of use, customer support and product functionality
Puntos en contra
More integrations with other platforms and greater amount of control over the account (User management)
- Sector: Producción audiovisual
- Tamaño de la empresa: 51-200 empleados
- Software usado A diario durante Más de un año
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Great tool for advocacy
Revisado el 22/2/2019
Puntos a favor
I like the ease of use, the user interface, and the 24/7 customer service. They are great at answering every question and helping me when I need help navigating the platform.
Puntos en contra
The cost is pretty pricey but we are very happy with the product and support so it’s worth it.
- Sector: Relaciones gubernamentales
- Tamaño de la empresa: 201-500 empleados
- Software usado Mensualmente durante Más de un año
-
Fuente de la reseña
Calificación general
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Phone2Action helps engage more people.
Revisado el 1/3/2019
My overall experience with Phone2Action has been great. I have had to call customer service a few...
My overall experience with Phone2Action has been great. I have had to call customer service a few times for some help and they are quick to respond. The service has even created "How to" images for me to use during my speeches to our groups.
Puntos a favor
I like the ease of signing people up. I speak to a lot of our members across the state and having the ability to have them pull out their smart phone and sign up is extremely beneficial. I also like how simple it is to send an alert to our advocates. When an issue is urgent, the text message option allows us to connect with farmers immediately. In the past, we would have to wait until they checked email in the evening.
Puntos en contra
This goes a little against a positive attribute I listed, but to complete registration the sign up requires the user to click on the link within a text message they receive back. I have noticed many people send the initial text to sign up, but don't complete registration because they don't click on the link within the returned text message.
- Sector: Software informático
- Tamaño de la empresa: 51-200 empleados
- Software usado A diario durante 6-12 meses
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
I love P2A!
Revisado el 22/2/2019
P2A has not only an incredibly software package but amazing support as well. I never feel like I'm...
P2A has not only an incredibly software package but amazing support as well. I never feel like I'm alone in whatever I'm doing.
Puntos a favor
P2A can be daunting at first but after your first campaign, you realize how easy the process can be. I love that P2A is user-friendly and delivers results - fast.
Puntos en contra
Recognizing that this would have limited functionality, I wish there was a P2A app to use on the go.
- Sector: Servicios jurídicos
- Tamaño de la empresa: 51-200 empleados
- Software usado A diario durante Más de un año
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Great
Revisado el 22/2/2019
love the customer service and investment from p2a in getting better for our organization
love the customer service and investment from p2a in getting better for our organization
Puntos a favor
24/7 customer service
ease of texting
analytics dashboard
Puntos en contra
it takes a while for the texting to load
- Sector: Organización política
- Tamaño de la empresa: 2-10 empleados
- Software usado A diario durante 6-12 meses
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Phone2Action
Revisado el 1/3/2019
Puntos a favor
It is exactly what we needed for our engagement and the customer service is the best out of any service provider we've ever worked with.
Puntos en contra
We would like more robust report tools and data analytics.
- Sector: Política pública
- Tamaño de la empresa: 11-50 empleados
- Software usado Semanalmente durante 6-12 meses
-
Fuente de la reseña
Calificación general
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Great online advocacy platform
Revisado el 22/2/2019
Exceptional connectivity between the public, civic action and results.
Exceptional connectivity between the public, civic action and results.
Puntos a favor
The best part is the ease of accessibility when it comes to getting the help you need, when you need it. You not only have a dedicated client success manager, but the chat feature connects you to other helpful staff that can assist you in real time. They also seem to understand how important and time sensitive advocacy campaigns can be!
Puntos en contra
There are some parts of the campaign-building that aren't clear, but there is always somebody on deck to help point you in the right direction.
- Sector: Servicios financieros
- Tamaño de la empresa: 201-500 empleados
- Software usado Semanalmente durante Más de un año
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 9.0 /10
Phone2Action In Action
Revisado el 1/3/2019
Puntos a favor
What we liked most about the software was the text to action capability followed by the ease by which we could customize action alerts to our various grassroots campaigns.
The software also incorporated very well with our online advertisements and helped us gain more new advocates than with previous software platforms.
Puntos en contra
The cost can be a bit high for smaller organizations.
- Sector: Gestión de organizaciones sin ánimo de lucro
- Tamaño de la empresa: 11-50 empleados
- Software usado Semanalmente durante Más de un año
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Powerful tools; excellent customer service
Revisado el 25/2/2019
We are very pleased with P2A having. used the platform for almost 2 years. Their tools are...
We are very pleased with P2A having. used the platform for almost 2 years. Their tools are relatively simple to use and allow the creation of a campaign in minutes. I definitely recommend them as a call/social/email/text action tool.
Puntos a favor
Immediate customer service on site; powerful and easily customizable tool.
Puntos en contra
Not a complete CRM tool, needs to be supplemented or used as addition to other toolset but we knew that going in. No real cons to date.
- Sector: Política pública
- Tamaño de la empresa: Trabajador autónomo
- Software usado Semanalmente durante Más de un año
-
Fuente de la reseña
Calificación general
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
So Many Compliments From Users
Revisado el 22/2/2019
It's super easy to use and the customer service is amazing!
It's super easy to use and the customer service is amazing!
Puntos a favor
Our base supporters are constantly writing to tell us how easy our P2A campaigns are to use. They appreciate being able to engage in a way that is easy and quick!
Puntos en contra
There are a few functionalities I wish the software had that aren't currently included, including allowing the user to choose from different email templates to use.
- Sector: Marketing y publicidad
- Tamaño de la empresa: 51-200 empleados
- Software usado Semanalmente durante Más de un año
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Great advocacy tool
Revisado el 5/3/2019
Puntos a favor
By far the most useful feature is the integration to Facebook Lead Forms. Being able to quickly capture data using Facebook has allows us to send thousands of letters.
Puntos en contra
The setup process of a new campaign can be clunky. The UX of navigating between dashboards, different campaigns, and different targets is easy once you've done it once, but the first time can be a challenge.
- Sector: Política pública
- Tamaño de la empresa: 2-10 empleados
- Software usado Otro durante Más de un año
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Complicated software, great customer service!
Revisado el 5/3/2019
Fantastic. I've recommended it to two of my clients, and would do so again. It is the best digital...
Fantastic. I've recommended it to two of my clients, and would do so again. It is the best digital grassroots mobilization tool I've seen.
Puntos a favor
Phone2Action is state-of-the-art, highly complex -- but friendly, personable customer service has gotten us through every time!
Puntos en contra
It IS complicated, but that's a cost of its unbelievable functionality