Opiniones de Emplifi Social Marketing Cloud
Emplifi Social Marketing Cloud
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Reseñas de 38
- Sector: Comercio minorista
- Tamaño de la empresa: 501-1,000 empleados
- Software usado Semanalmente durante Más de dos años
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 9.0 /10
If you focus on Analytics, this is the best option you have
Revisado el 6/1/2022
We had a great experience with Socialbakers, I even miss it, we just had to focus on a tool that...
We had a great experience with Socialbakers, I even miss it, we just had to focus on a tool that helped us to better create and publish the content rather than measuring it.
Puntos a favor
It excels Sproutsocial and Hootsuite in the Analytics department, it is by far the most robust and most features to measure your KPIs
Puntos en contra
It lacks on posting schedules or options to get the content out, it focuses more on measuring than helping you create it.
- Sector: Medios online
- Tamaño de la empresa: 201-500 empleados
- Software usado Semanalmente durante Más de un año
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 8.0 /10
Socialbakers is a no frills solution for our company's social media publishing and operations.
Revisado el 9/9/2020
-Socialbakers is helpful to manage user access to our social media accounts and also plan and...
-Socialbakers is helpful to manage user access to our social media accounts and also plan and manage their outbound posts.
- The overall experience is pleasant however there can be more areas to improve especially on the social analytics area. I am more than happy to help Socialbakers in this area.
Puntos a favor
Socialbakers is a no frills solution for our company's social media publishing and operations.
Puntos en contra
-More flexibility can be given to build charts and tables.
-Can focus on advocating the label/ tagging feature and to use it to drive all analytics and content management feature.
-Duration on information collected can be stored longer for Y-o-Y comparison (i.e. without the need to rebuild). A lot of such information we still rely on CrowdTangle.
Alternativas consideradas
MeltwaterRazones para elegir Emplifi Social Marketing Cloud
Too buggy, poor support, not competitively priced.Razones para cambiar a Emplifi Social Marketing Cloud
Its presence at our local market, open to listen to feedback and needs, competitively priced, support.- Sector: Tecnología y servicios de la información
- Tamaño de la empresa: 1,001-5,000 empleados
- Software usado A diario durante Más de dos años
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 3.0 /10
Base plan used to be awesome: now the least bang for your buck of all providers
Revisado el 9/9/2020
My experience with socialbakers, when I started with the software nearly 4 years ago was amazing,...
My experience with socialbakers, when I started with the software nearly 4 years ago was amazing, the functionality was incredible and it delivered value that we were willing to pay for. The way the software has developed over time has been very dissapointing, stripping all of the points of difference out of the package, with a huge price discrepancy making our only other option to switch providers if we want to get even marginally more functionality, rather than being offered a titrated solution.
Puntos a favor
I like the calendar view, and the ease of creating and scheduling content, and the approval workflow.
Puntos en contra
Socialbakers massively overstates what is included in the base level plan. When I started with the software the base plan included dashboards, which are a fairly standard inclusion in social software. It is so dissapointing that the inclusions in the base plan have been completely stripped back, and I'm left feeling as though we are massively overpaying for something that we could get from pretty much any other provider. The customer service, since moving out of prauge has been terrible as well, impolite, unhelpful and to be frank a bit condescending on the live chat. In my experience there is more often than not lately, little gremlins in the software, necessitating refreshing the calendar between scheduling every single post, half the time not able to see what is scheduled from the calendar view etc.
- Sector: Marketing y publicidad
- Tamaño de la empresa: 501-1,000 empleados
- Software usado A diario durante Más de dos años
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 8.0 /10
A great social media monitoring tool which can be super cool if combined with social listening
Revisado el 14/2/2022
Its one of the good tools out there in market and i recommend it to use it at least once
Its one of the good tools out there in market and i recommend it to use it at least once
Puntos a favor
The user interface is just so cool. Everyone in my organization keeps on saying that while using it
Puntos en contra
Export reports to ppt can get better. I mean it is good but it can be improved
- Sector: Bienes de consumo
- Tamaño de la empresa: 51-200 empleados
- Software usado A diario durante 1-5 meses
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 9.0 /10
Social Media Specialist
Revisado el 7/10/2021
Competitor analysis
Competitor analysis
Puntos a favor
The ability to create so many different reports and customize your dashboard.
Puntos en contra
Not a huge fan of the mobile site and would like push notifications for publishing ala Later.com
- Software usado Semanalmente durante Más de un año
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 8.0 /10
Best Multipurpose Social ROI Tool for the Money
Revisado el 11/3/2018
It helps us monitor the month on month growth of our page and posts, and easily compare these to...
It helps us monitor the month on month growth of our page and posts, and easily compare these to sector and industry wide competitors.
Puntos a favor
Everything is so clear and easy to find. The charts are so nicely produced they can practically just be exported straight into a client report.
Puntos en contra
There can be a LOT of data, and sometimes whats on the dashboard is just a taster, so you have to deep dive. Similarly, sometimes the specific reports don't have what is on the dashboard so you can do a lot of back-and-forth. Also, there are some data sets for which I would love an exact number, but it reports as a 'per 1000 users'
Respuesta de Emplifi
Hi Ksenia!
Thank you for taking the time to give us your feedback!
We're glad to hear you're pleased with the quality of the reports you can produce with Socialbakers and that you're finding our platform useful for monitoring and benchmarking your pages' performance.
We're continually working on ways to improve the service we offer our customers, to ensure that the data you get has the fine detail you require.
Best, Socialbakers Team
- Sector: Marketing y publicidad
- Tamaño de la empresa: 51-200 empleados
- Software usado Semanalmente durante Más de dos años
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Probabilidad de recomendación 6.0 /10
Higher price than other competitors, but still delivers
Revisado el 2/12/2021
Puntos a favor
A full suite of tools for social media and so, such as scheduling, tons of information about your brand and competitors
Puntos en contra
It's pricey. For a local market such as Brazil, Social Bakers charge us in dollars without taking cultural and economical adaptations in the consideration. What happens is that other local competitors, such as Stilingue, delivers almost the same tools for half the price.
- Sector: Internet
- Tamaño de la empresa: 51-200 empleados
- Software usado A diario durante 1-5 meses
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 9.0 /10
Exciting Tool for Social Media Marketing
Revisado el 14/12/2018
I was able to improve my performance reaching out to fans on the pages I managed online. The...
I was able to improve my performance reaching out to fans on the pages I managed online. The analytics came in handy as it allowed me to assess and redirect my efforts to make the most of the software.
Puntos a favor
What I love most about this tool is the simplicity and how it makes it allows you to track keywords on every social network.
Puntos en contra
If there is anything I least like about social bakers it will be the notifications but can't do without them either.
Respuesta de Emplifi
Hello!
Simple & Smart; We're happy to hear you¿re finding our service Valuable & Useful.
Please tell us how you would like to see our notification? We'd love to know your thoughts, we will enhance this essential aspect.
Thank you for your review!
All the best, Simon
- Sector: Telecomunicaciones
- Tamaño de la empresa: 201-500 empleados
- Software usado A diario durante 6-12 meses
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Great System
Revisado el 8/9/2020
Easy to use and friendly user.
Easy to use and friendly user.
Puntos a favor
Able to view all of the pages manage at the same time which is very convenient. Easy to assign to different person for different task or inquiry.
Puntos en contra
Unable to retract anything that was send
- Tamaño de la empresa: 11-50 empleados
- Software usado Mensualmente durante Más de un año
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 8.0 /10
It is a good tool to compare the content and performance of social networks
Revisado el 14/6/2018
The tool allows the measurement of the profiles in own networks and of the competition, this allows...
The tool allows the measurement of the profiles in own networks and of the competition, this allows to understand the lines of future content and of better performance.
Puntos a favor
What I like most is the visuals of its graphics, in addition to letting you know if the content of the competition has been sponsored
Puntos en contra
It is an expensive tool for small and medium enterprises, which hinders the use of it for them.
Respuesta de Emplifi
Hello!
First of all, thank you for your feedback.
We are pleased that your experience with Socialbakers, and specifically Promoted Post Detection, has been a pleasant one.
We are committed to providing the very best quality service possible and continually invest in updates and improvements to the platform. Our knowledgeable sales team is always happy to discuss pricing and package option for small and medium enterprises.
Best,
Socialbakers Team
- Sector: Productos químicos
- Tamaño de la empresa: 10,000+ empleados
- Software usado A diario durante Más de un año
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 7.0 /10
Really useful campaign insights tool
Revisado el 8/3/2022
Puntos a favor
The ability to break down your digital campaign performance across multiple platforms by tagging posts
Puntos en contra
Lack of support of integration into Google Data Studio - the only available exports by default are PDFs and Powerpoints, which make it difficult to integrate into my Google Data Studio Reporting dashboard. There is an API available, but the support is not provided in choosing how to display the metrics.
- Sector: Marketing y publicidad
- Tamaño de la empresa: 201-500 empleados
- Software usado Semanalmente durante Más de dos años
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 7.0 /10
Uma boa ferramenta
Revisado el 2/12/2020
No geral, a experiência é mais positiva e sinto que poderia utilizar melhor a plataforma e suas...
No geral, a experiência é mais positiva e sinto que poderia utilizar melhor a plataforma e suas funcionalidades, mas acabo explorando pouco.
Puntos a favor
Dashboard modulares com widgets;
O jeito fácil e intuitivo de ver os dados;
Informações sobre posts e stories do Instagram no content hub;
Poder exportar tudo, inclusive os dashboards.
Puntos en contra
A métrica de interação por 1k fãs que dá uma visão distorcida;
A falta de informação sobre dados de alcance de concorrentes;
Acho confuso a parte de roles e permissions, que nem sempre funciona como configuramos;
A quantidade de swaps dos planos e os valores altos para contratar mais;
O filtro de busca por influenciadores nem sempre funcionam bem.
Alternativas consideradas
quintlyRazones para cambiar a Emplifi Social Marketing Cloud
Por conta do acordo comercial que temos.- Sector: Telecomunicaciones
- Tamaño de la empresa: 5,001-10,000 empleados
- Software usado A diario durante Más de un año
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
A BIIIIIIIG KUDOS TO THE TEAM!
Revisado el 9/9/2020
Socialbakers makes life easier -- it is social media without all the noise.
Socialbakers makes life easier -- it is social media without all the noise.
Puntos a favor
The ease of usage -- simplicity and efficiency combined. It is what you want it to be -- you can customise it according to your needs be it simple daily reporting or down to the nitty-gritty of complex reporting!
The support team is one of the AWESOMEST! Superb! They are fast, friendly, and will resolve any issues and answer any questions you have with the platform.
Puntos en contra
Nothing too major -- just wanting to add more QoL stuff like notification alerts, etc.
- Sector: Marketing y publicidad
- Tamaño de la empresa: 201-500 empleados
- Software usado Semanalmente durante 6-12 meses
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
A melhor ferramenta de performance digital!
Revisado el 4/12/2020
Puntos a favor
A ferramenta é excelente para analisarmos as métricas nas mídias sociais, ótima também para análise de conteúdos e formatos. Além disso, o SAC 2.0 na ferramenta também é excelente, especialmente na hora de taguear as temáticas. Além disso, é possível obter excelentes visualizações através de suas dashboards.
De forma geral, a Socialbakers nos traz excelentes funcionalidades que, nos entregam bastante insights.
Puntos en contra
Na aba "influencers" da ferramenta, a ferramenta também deveria considerar influenciadores locais (Brasil) e inclusive, influenciadores menores (com menos de 01 milhão de seguidores no Instagram, por exemplo), pois isso nos ajudaria muito nos próximos mapeamentos de influencers.
No que diz as redes sociais, a ferramenta poderia nos entregar mais dados sobre impacto no Twitter, e também, entregar mais dados sobre YouTube, Linkedin e Pinterest.
Acredito que na parte de social listening, a ferramenta pode apresentar algumas melhoras, talvez se inspirar em ferramentas como Stilingue e principalmente, Meltwater. Neste sentido, o Socialbakers poderá ser uma ferramenta cada vez mais completa e imbatível!
- Sector: Comercio minorista
- Tamaño de la empresa: 201-500 empleados
- Software usado A diario durante Más de un año
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Análise Petlove
Revisado el 3/12/2020
Puntos a favor
Eu gosto por ser uma plataforma completa e com fácil usabilidade. Posso criar inúmeras análises com um mesmo gráfico, por exemplo.
Puntos en contra
O fato do Community não ter integração com Zendesk, do Analytics não puxar stories que foram repostados pelas marcas e pelas menções estarem no mesmo ambiente que as mensagens recebidas (as menções porderiam estar em uma aba à parte)
- Sector: Ocio, viajes y turismo
- Tamaño de la empresa: 11-50 empleados
- Software usado Semanalmente durante Más de dos años
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 8.0 /10
Exceptional reporting with superb account management.
Revisado el 8/9/2020
Being a long-term client (4+ years), Socialbakers is one of our long-standing SaaS relationships,...
Being a long-term client (4+ years), Socialbakers is one of our long-standing SaaS relationships, and is testament to the superb account management, addition of new features and overall UI.
Puntos a favor
Socialbakers makes it easy to customise reports from multiple social media channels. With our nuances in reporting required, we often go beyond the user interface and extract raw data in spreadsheets. This is simple and easy to do in Socialbakers.
Puntos en contra
The publishing feature, as the API doesn't allow for the extent of features available when scheduling content natively in each platform. This is a limitation from Facebook, however.
- Sector: Tecnología y servicios de la información
- Tamaño de la empresa: 501-1,000 empleados
- Software usado Mensualmente durante 1-5 meses
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 5.0 /10
Best tool for all social media platforms
Revisado el 23/8/2019
Overall it was nice experience as my client was very happy with the quality of insights which I...
Overall it was nice experience as my client was very happy with the quality of insights which I garned from Social bakers. Though I used it 3-4 times but really like its quality though live data cannot be tracked which is negative feature in it
Puntos a favor
Though i used it 3 times but i like its way of extracting data and its data effectiveness is also better than other tools, It is easy to use and its visualization part is also good. Data efficiency is also better and through it we can extract meaningful insights which helped my client and he really loved the overall report
Puntos en contra
Pricing is high and one thing is that for one client we can only purchase one account, so for every client, we have to purchase another account unlike other platforms which give multiple or unlimited accounts creation
Respuesta de Emplifi
Yes, data is our bag; it's the essence of all we do. As alluded, accurate, reliable analysis of your clients' marketing performance provides the ability to prove ROI. It certainly sounds like you and your clients are on the same page where it comes to Ads spending and budget priorities.
Please do not hesitate to contact your account manager on configuring user permissions and roles. They can help with enabling secure access and closed views across multiple clients; also, they have news on Settings functionality to come.
All the best from
Monica, Liborio & Simon
Socialbakers
- Sector: Educación superior
- Tamaño de la empresa: 1,001-5,000 empleados
- Software usado A diario durante 1-5 meses
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 1.0 /10
Great sales people with a product that doesn't deliver
Revisado el 2/4/2019
Sales process was smooth, although once we agreed, they were extremely aggressive in getting...
Sales process was smooth, although once we agreed, they were extremely aggressive in getting everything signed. It went downhill from there.
Puntos a favor
Their sales team is top notch. They offer what sounds like the world and (no surprise) are willing to promise you everything.
Puntos en contra
It simply doesn't function. Posts published without approval, posts didn't publish at all. Even after we stopped using the platform, posts that we deleted went out on our platforms.
- Sector: Comercio minorista
- Tamaño de la empresa: 201-500 empleados
- Software usado A diario durante 6-12 meses
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 8.0 /10
Missing features
Revisado el 2/12/2020
Puntos a favor
I like the reports and the many possibilities of date analysis.
Puntos en contra
I find it very frustrating that the software does not allow for programming the posts of stories content on instagram. Also, there should be a way to program carousel posts on instagram.
- Sector: Hostelería
- Tamaño de la empresa: 201-500 empleados
- Software usado A diario durante Más de un año
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 8.0 /10
Review
Revisado el 8/9/2020
Satisfied with the product
Satisfied with the product
Puntos a favor
Easy to schedule future posts on the calendar and generate insightful reports to evaluate its performance afterwards.
Puntos en contra
It would be great if we can create Facebook event post via Socialbakers. Also, boosting a post directly through the bakers would be great too.
- Sector: Producción audiovisual
- Tamaño de la empresa: 51-200 empleados
- Software usado Semanalmente durante Más de un año
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Great
Revisado el 8/9/2020
we can monitor more easily our assets' performances
we can monitor more easily our assets' performances
Puntos a favor
easy to use, clear info, great customer service
Puntos en contra
sometimes the data is not instantly up to date.
- Sector: Medios de difusión
- Tamaño de la empresa: 11-50 empleados
- Software usado Semanalmente durante Más de un año
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 6.0 /10
Scheduling vs Data
Revisado el 8/9/2020
For overall, the socialbaker is very helpful in looking at the data and seeing the strengths and...
For overall, the socialbaker is very helpful in looking at the data and seeing the strengths and weaknesses of content.
Puntos a favor
I usually use a socialbakers to make weekly reports. Socialbakers really helped me gather data and was also very useful for viewing good content for the week. The detailed section on those comments is also very helpful in filtering out how much the artist is talking about.
Puntos en contra
Scheduling. I am very happy that the socialbakers were able to schedule the ig story. However, the content that is already guarded does not come out and this also happens to the scheduling of the ig feed.
- Sector: Comercio minorista
- Tamaño de la empresa: 10,000+ empleados
- Software usado A diario durante Más de un año
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 9.0 /10
Good software
Revisado el 7/12/2020
Puntos a favor
schedule on facebook and instagram at the same time. but I still need to know more about Socialbakers.
Puntos en contra
not schedule instagram stories. but i know the problem is with instagram
- Sector: Servicios para el consumidor
- Tamaño de la empresa: 11-50 empleados
- Software usado Semanalmente durante 1-5 meses
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 9.0 /10
Social Bakers are not a cheap product but the information you gain and insights are well worth...
Revisado el 18/1/2018
Puntos a favor
You won't be disappointed when you get your hands into Socialbakers Analytics Plus. The depth of information along with the simplicity of the way it can be presented will leave everyone satisfied.
Puntos en contra
Possibly a little pricey but hopefully that means many more upgrades will be along to make it worth that bit more!
Respuesta de Emplifi
Hi Tracey,
Thank you for your feedback, we¿re glad to hear that you are finding our product and resulting insights useful!
On price: we're continually investing in improving and upgrading the service we provide, committed as we are to delivering quality. Our sales team is always available to discuss individually tailored and priced package options based on your business needs and goals.
Best,
Socialbakers Team
- Sector: Marketing y publicidad
- Tamaño de la empresa: 11-50 empleados
- Software usado Mensualmente durante Más de dos años
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 8.0 /10
Socialbakers for Marketeers
Revisado el 9/9/2020
Great tool to use to support with new brand / fan page startups for learnings and case study all in...
Great tool to use to support with new brand / fan page startups for learnings and case study all in one place.
Puntos a favor
Comparison and Ads detection is a great function to be used as a part in competitor analysis.
Puntos en contra
Some data syncing may take quite some time to update and we do not know the progress how long it should take.