Opiniones de RecDesk

I use the Point of Sale module for a park that has beach access and a snack shack. With using this feature we have tripled revenues over the last three years. It helps with inventory control in the snack shack, collecting daily admissions, and invoicing our cabin rentals.

The program registration module also is very user-friendly and has put 99% of my registrations on the customer side which relieves me of a lot of administrative time.

I wish the user side had more customizable features to have a unique website layout. It is still a clean layout.

Blasting out email communications is so easy with RecDesk! We can email the entire community, or a specific roster.
RecDesk is real time so if someone in the office makes a change, anyone logging in anywhere can see it immediately.
Registrations on-line are very smooth and easy to set-up.

The customer support is great. We have a wonderful go-to person. There are helpful tips and FAQs but we have a person to help us out.

As an administrator, I cannot think of anything that is truly a con.

I like that its user friendly when you actually know the website, initially its pretty confusing. It helps streamline our programs which is very benefitial.

Rec Deck is missing alot of features that seem fairly standard with any program and we have put in requests to get things added/ new features added with no success or follow up.

The ability to reach more customers and the ease of organizing programs.

The reporting options are limited for some of our needs.

I like the way RecDesk provide the information needed for participants and staff in case of any emergency. The fact that you keep and accurate number of everyone that enters the building.

The least thing about RecDesk is sometimes it duplicates the same person with the same information.

It was easy to access and set up an account

It was difficult to find some of the activities or programs because they were not in order by date and the registration fee was not on recdesk when I first registered my grandson.

It is cost effective and does everything that we need to keep our organization's programs organized on the front and back end.

Some of the backend is clunky. For instance, I can only search by last name as far as members and that sometimes is problematic.

Customer service you receive with Rec Desk is amazing. Quick to respond and is always on top of your issues.

Haven't really came across anything I dislike.

User friendly. Customer Support very responsive

Member record is hard to put kids from split family without duplicating

This software is by far the easiest software for new staff to learn quickly. With so many part timers, and a high level of seasonal and part time turnover, its important that the basic functions be easy to learn and figure out. Its the most intuitive software to use on an admin level, and our customers also find it to be easy to figure out. The basics are basic enough for new staff to figure out.

Once you become proficent in the basics, the more advanced functions are convoluted and could be cleaner.
We dislike the Export to Excel, would prefer a report that generates a PDF. In the export, it creates a list and you have to remove categories in excel, instead of being able to toggle the desired categories in the system before generating the report.
When data entering programs, we would like a report to confirm what was inputted instead of having to go through each tab individually.
When creating programs, its frustrating to have to keep saving on every tab and also every individual date that it added.
We want to do payment plans but it doesn't let you mass enroll into a payment plan, you have to individually set it up for each registration.
Once parents put in their own emergency forms, they cannot go back in and update the information without registering for another program.

The convenience of online registration and credit/debit card payment for our working parents.

I am waiting for upgrades that will allow us to drill down and get more specific and detailed reports in regards to members/membership.

A RecDesk employee walked our park staff through an elaborate training process, and we felt very cared for as we implemented RecDesk. Now that is it up and running, I appreciate the versatility of the software and that it allows a mostly hands off experience to manage program registration, shelter reservation, and payment. Although RecDesk still seems robust, I find my way around the software and accomplish the task.

Sometimes I feel lost in a big city. An analogy for being stumped with a task. But if I end up in the wrong direction, RecDesk doesn't break. I can fix it, or use the Help, or ask my coworker team.

We love how the information gets transferred from registration to leagues to teams with ease. We built our T-Ball schedule in minutes rather than hours we spent on that in the past.

I wish when you attached a file to a registration there was an option to copy it to household documents.

With the numerous functions that we use daily, RecDesk helps us to process customer information in a timely manner.

I have not found anything that I do not like with RecDesk. Once you learn how to move from screen to screen, it makes access to the processing and storage of information easy to use.

When I am using recDecks I love how organized all of the tabs are.

There aren't enough short cuts. I also would like an easier process to give credits to accounts.

I like being able to search for customer information for different programs

I wish I had more time to learn all the functionality with RecDesk to see if there is a better way to use it.

It helps with my daily schedule and calendar

when cancelling an event by mistake you cannot recover it without entering the entire event again

THE EASE OF COMMUNICATING WITH OUR COMMUNITY

WE HAVE NOT FOUND ANYTHING YET THAT WE DISLIKE

Customer support is key and is great. We find things here and there that would make our navigation easier but for the most part having someone easily explain another way is great.

I have submitted many requests since we purchased in 2019, definitely look those up.
Pulling POS reports could be easier
Looking up someone by their first name only (not just exporting to excel)
Viewing someone's waivers from their profile would be better than having to find them in the Membership tab and option

The ease of use. It is intuitive to use, which makes training new staff super easy. It is also simple for our customers to use the community portal. The staff and the consumers love that once their household information is saved it makes registration simple and quick. Our staff loves everything about the software. We are constantly impressed with the new features that are added on a regular basis. Often we'll be wishing for an improvement on something and before we can ask about it they make it happen! We are so happy we chose RecDesk over it's competitors! They can't be beat for customer service and price!

The only thing I don't like about the software is people can create multiple profiles. I wish there was a way it recognized a person's email or mailing address and alerted them they already have a profile with us.