--- description: Información actualizada sobre Shelf. Lee opiniones verificadas y descubre funciones, características, precios y usabilidad. Obtén rápidamente una visión general de ventajas y desventajas. Compara Shelf con productos similares. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Shelf: precios, funciones y opiniones | GetApp México 2026 --- Breadcrumb: [Inicio](/) > [Software de gestión del conocimiento](/directory/257/knowledge-management/software) > [Shelf](/software/109661/shelf) # Shelf Canonical: https://www.getapp.com.mx/software/109661/shelf Página: 1 de 6\ Siguiente: [Página siguiente](https://www.getapp.com.mx/software/109661/shelf?page=2) > Shelf es una plataforma de gestión inteligente del conocimiento para centros de contacto y help desk que facilita la búsqueda, el mantenimiento y la actualización de los conocimientos esenciales. > > Veredicto: 106 usuarios lo han valorado con **4.8/5**. De los mejores valorados en **Probabilidad de recomendación**. ----- ## Estadísticas y valoraciones rápidas | Métrica | Calificación | Detalles | | **En general** | **4.8/5** | 106 Opiniones | | Facilidad de uso | 4.8/5 | Basado en las opiniones generales | | Asistencia al cliente | 5.0/5 | Basado en las opiniones generales | | Relación calidad-precio | 4.8/5 | Basado en las opiniones generales | | Funciones | 4.6/5 | Basado en las opiniones generales | | Porcentaje de recomendaciones | 90% | (9/10 Probabilidad de recomendación) | ## Sobre el proveedor - **Empresa**: Shelf - **Ubicación**: Stamford, EE. UU. - **Constitución**: 2015 ## Contexto comercial - **Precio inicial**: USD 10.00 - **Modelo de precios**: (Prueba gratis) - **Público objetivo**: 2-10, 11-50, 51-200, 201-500, 501-1,000, 1,001-5,000, 5,001-10,000, 10,000+ - **Despliegue y plataformas**: Cloud, SaaS, Web - **Idiomas admitidos**: alemán, español, inglés, ruso, ucraniano - **Países disponibles**: Alemania, Austria, Canadá, Dinamarca, España, Estados Unidos, Finlandia, Francia, Irlanda, Italia, Noruega, Países Bajos, Reino Unido, Suecia, Suiza ## Funciones - API - Alertas de correo electrónico - Alertas y notificaciones - Almacenamiento de documentos - Aprendizaje automático - Archivo y conservación - Arrastrar y soltar - Asistencia por vídeo - Automatización de documentos - Biblioteca de contenidos - Búsqueda de texto completo - Búsqueda/filtro - CRM - Campos personalizables - Captura de documentos - Catalog Management - Chat en vivo - Chatbot - Clasificación de documentos - Comentarios/notas ## Integraciones (en total: 23) - Box - CXone Mpower - ClickHelp - Confluence - Contentful - Dropbox Business - File Requests for Google Drive - Firefox - Five9 - Genesys Cloud CX - Google Chrome - Google Drive - Guru - Helpjuice - Intercom … y 8 integraciones más ## Opciones de asistencia - E-mail/Help Desk - Preguntas frecuentes/foro - Base de conocimientos - Asistencia telefónica - Chat ## Categoría - [Software de gestión del conocimiento](https://www.getapp.com.mx/directory/257/knowledge-management/software) ## Categorías relacionadas - [Software de gestión del conocimiento](https://www.getapp.com.mx/directory/257/knowledge-management/software) - [Sistemas de gestión de contenidos CMS](https://www.getapp.com.mx/directory/276/content-management-system-cms/software) - [Sistema de gestión documental](https://www.getapp.com.mx/directory/284/document-management/software) - [Software para call center](https://www.getapp.com.mx/directory/275/call-center/software) - [Software de base de conocimientos](https://www.getapp.com.mx/directory/2823/knowledge-base/software) ## Alternativas 1. [Confluence](https://www.getapp.com.mx/software/90949/confluence) — 4.5/5 (3663 reviews) 2. [Microsoft SharePoint](https://www.getapp.com.mx/software/90850/sharepoint) — 4.4/5 (5412 reviews) 3. [Notion](https://www.getapp.com.mx/software/132111/notion) — 4.7/5 (2709 reviews) 4. [Guru](https://www.getapp.com.mx/software/123167/guru) — 4.8/5 (639 reviews) 5. [Connecteam](https://www.getapp.com.mx/software/105401/connecteam) — 4.6/5 (5058 reviews) ## Opiniones ### "Amazing internal knowledge base\!" — 5.0/5 > **Luis** | *13 de octubre de 2017* | Tecnología y servicios de la información | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: We use Shelf as our knowledge base and onboarding tool for IT employees. We like how easy it is to organize different media (text, links to online articles, uploaded files, audio files, image files, video files, etc) into groups and folders. It integrates well into our existing systems and serves as our main focal point for organization. ----- ### "User Friendly with Great Features and Functionality\!" — 5.0/5 > **April** | *14 de noviembre de 2017* | Música > > **Puntos a favor**: The top 3 features of Shelf for CMDW, Inc include Sync, Search and Sharing. Shelf syncs with Google Drive and Dropbox to help users better organize and access files. Once files are synced, users can search for files via keyword(s) - even if you don't remember the title or when it was created. It's quick and easy to drag and drop files or folders to an updated private or shared folder from there (or simply leave in the current folders, as Shelf retains the original filing properties/locations during sync). Shelf is already setup with four permission levels - along with a "groups" feature to making sharing at specific access levels a breeze. I should also point out that Shelf works well with all types of files and media, including documents, audio, video and more - which is especially important for the creatives on our team\! There are plenty of organization and collaboration tools out there - I've tried several, but Shelf has hit the UX (user experience) nail on the head. It's visually appealing and less intimidating for my clients and team members who are less tech savvy. The onboarding process for me was actually pretty fun. The demo was informative and tailored to my unique organizational needs. Customer rep really listened to my challenges and showed me how Shelf can solve many of our current problems. I'm really excited to finally have a functional solution for file management. No more lost hours searching and starting over from scratch\! ----- ### "review" — 5.0/5 > **Matias** | *13 de agosto de 2021* | Salud, bienestar y deporte | Valoración de la recomendación: 5.0/10 > > **Puntos a favor**: everything being in one place at once and the subheadings > > **Puntos en contra**: not the prettiest to look at and sometimes you can have too may categories > > not too bad ----- ### "Used as replacement of our Confluence wiki" — 5.0/5 > **Nathan** | *11 de octubre de 2017* | Seguridad informática y de redes | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: Personally, i love using Confluence but it was difficult to get our company onboard. We needed a product that was more flexible and easier to organize for our company's internal knowledgebase. After a pretty extensive vetting process we selected Shelf because it allowed our team to continue using Dropbox, Drive and Slack while giving us the ability to manage our most critical docs in a centralized place. The features that make shelf unique are it's dropbox and Drive syncing, advanced search and filtered search capabilities, the ability to add additional meta data like tags and badges and the web clipper which enables our team to also use Shelf to capture youtube videos and web articles for training purposes. > > **Puntos en contra**: No product that tries to address knowledge management issues is going to be perfect.. Even knowledge managers at our firm have trouble keeping track of information across teams and departments so no solution is going to be a one size fits all. I prefer a wiki method of building knowledge bases and Shelf doesn't yet offer this feature but overall we're very happy with Shelf. ----- ### "Shelf has been helping us avoid some costly mistakes." — 5.0/5 > **Usuario verificado** | *13 de octubre de 2017* | Marketing y publicidad | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: Shelf makes it easy for us to capture content using the web clipper and then forget about it until we need it again. The search features make it easy to locate stuff without knowing the name or the exact folder location. They have tags, a tag library and customized badges. > > **Puntos en contra**: I wish the web clipper enabled us to capture slideshare presentations and podcasts. I wrote to their customer service team and they said that it was in the works. ----- Página: 1 de 6\ Siguiente: [Página siguiente](https://www.getapp.com.mx/software/109661/shelf?page=2) ## Enlaces - [Ver en GetApp](https://www.getapp.com.mx/software/109661/shelf) ## Esta página se encuentra disponible en los siguientes idiomas | Local | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Datos estructurados