Opiniones de RepairQ

This software made it easy to track all repairs and orders in my shop. I liked that it makes it easy to write detailed notes on every repair ticket as well as upload photos. The Qpop companion is amazing! it makes it easy and fast for the customers to see their total and sign any waivers I need them to.

I can't seem to log in on a mobile device, if I manage to do so it glitches making it impossible to do anything. I was excited to see it is integrated with mobile sentrix but there always seems to be an issue when trying to place an order. I end up having to order from the supplier directly which took me double the time to order and I cant add the purchase order to repair q because it tries to place the order again, when the order arrives id have to manually add the items.

RepairQ is relatively feature rich. Most of what you want you can accomplish in a repair ticketing software. A few inventory related things are slightly funky but once you get used to it can do most of what you want.

Glitches, poor UI, and more glitches.

Some Examples:

First, RepairQ is web based and as such frequently slows down to hilarious levels due to their poor hosting. Have a customer come in and you need to look at their ticket? RepairQ has your back and will make an incredibly long awkward silence while you login and try to search for their ticket.

Second, inventory searching for attaching parts to tickets is very glitchy. You can type the SKU name, description or even the serial number in and it will start the little search spinning icon before deleting half of what you just typed in and saying nothing exists. It is incredibly infuriating having to type something in 6 times before it finally comes up because RepairQ deletes half your work. It feels like you are constantly fighting it.

Third, thought this might be more related to our exact setup more than others, there are glaring security issues that have been brought up and have not been fixed despite responsible reporting.

It has very easy to use inventory management. There are plenty of great integrations, like qz, and options for payment solutions. Has been amazing for my local repair shop, keeping track of customers and checked in devices, and there are plenty of support articles you can learn the ins and outs of the software very quickly and efficiently, I have never had any troubles training a new employee with the software.

don't really have anything negative to say other than every few months it seems like the hosting can have some problems but it is very rare, and even then it just takes a while longer to log in and get going but otherwise I have not had any issues.

Overall ease of use. Overall makes the day to day operations very easy.

Would like to see more and better integrations. Ability to pull more detailed daily reports.

It is more polished than the other POS systems I have used.

It takes forever for new ideas to be implemented like the inventory reorder point updates that have been promised

It is powerful for inventory management.

The user interface is clunky, it could be more colorful or more exciting. There is no support for iPad/iPhone/Android.

They are regulary working to upgrade the software

It is missing minor abilities that would make its functionality so much more conveinent.

simply, it works. pretty much always. It never spit out reports or numbers i didn't trust.

The feature set is lacking compared to competitors. I subscribed for several years and features that were "coming soon" when i joined still weren't launching. Eventually I gave up and jumped ship.

Keeping track of inventory with in one system, tracking employee times with in one system has been great. I really enjoy how easy using RepairQ has been. Going from RQ4 to this was super easy.

I have no comments on things least liked about this software.

It’s very easy to manage tickets and see notes about customers. The POS system is simple and easy to use.

The only thing I don’t like about RepairQ is that is sometimes doesn’t save setting like location of inventory when searching for it. Very small thing.

In general the software is very user friendly. I love that parts can be marked as pulled to repairs even though they are not yet sold!!

Methods for bulk modifications are a bit complex. Mostly only an issue on setup.

Good customer support, and easy to get around on.

It cost more than the other option, outside of the no issues