--- description: Información actualizada sobre Drift. Lee opiniones verificadas y descubre funciones, características, precios y usabilidad. Obtén rápidamente una visión general de ventajas y desventajas. Compara Drift con productos similares. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Drift: precios, funciones y opiniones | GetApp México 2026 --- Breadcrumb: [Inicio](/) > [Software de asistente de ventas con IA](/directory/3872/ai-sales-assistant/software) > [Drift](/software/108899/drift) # Drift Canonical: https://www.getapp.com.mx/software/108899/drift Página: 1 de 9\ Siguiente: [Página siguiente](https://www.getapp.com.mx/software/108899/drift?page=2) > Drift es una solución de chat en vivo basada en la nube para equipos de ventas y marketing que también incluye un bot de chat impulsado por IA, mensajes dentro de la aplicación y herramientas de gestión de correo electrónico. > > Veredicto: 199 usuarios lo han valorado con **4.5/5**. De los mejores valorados en **Probabilidad de recomendación**. ----- ## Estadísticas y valoraciones rápidas | Métrica | Calificación | Detalles | | **En general** | **4.5/5** | 199 Opiniones | | Facilidad de uso | 4.4/5 | Basado en las opiniones generales | | Asistencia al cliente | 4.4/5 | Basado en las opiniones generales | | Relación calidad-precio | 4.1/5 | Basado en las opiniones generales | | Funciones | 4.3/5 | Basado en las opiniones generales | | Porcentaje de recomendaciones | 80% | (8/10 Probabilidad de recomendación) | ## Sobre el proveedor - **Empresa**: Drift - **Ubicación**: Boston, EE. UU. - **Constitución**: 2015 ## Contexto comercial - **Modelo de precios**: (versión gratuita disponible) (Prueba gratis) - **Público objetivo**: Trabajador autónomo, 2-10, 11-50, 51-200, 201-500, 501-1,000, 1,001-5,000, 5,001-10,000, 10,000+ - **Despliegue y plataformas**: Cloud, SaaS, Web, Android (móvil), iPhone (móvil) - **Idiomas admitidos**: alemán, chino, coreano, danés, español, finés, francés, húngaro, inglés, italiano, japonés, neerlandés, noruego, polaco, portugués, ruso, sueco, tailandés, turco - **Países disponibles**: Alemania, Australia, Brasil, Canadá, China, Estados Unidos, India, Japón, México, Reino Unido ## Funciones - A/B Testing - AI Copilot - API - Acceso móvil - Acciones activadas por evento - Alertas de móvil - Alertas y notificaciones - Alerts/Escalation - Analítica aumentada - Análisis de atención al cliente - Análisis predictivo - Asistencia al cliente - Automatización de email - Automatización de marketing - Automatización proceso/flujo de trabajo - Autoresponders - Base de datos de clientes - Base de datos de contactos - Búsqueda de clientes potenciales - Búsqueda de lenguaje natural ## Integraciones (en total: 27) - Demandbase One - Drip - Front - Google Analytics 360 - Google Calendar - Help Scout - Helpjuice - HubSpot CRM - Mailchimp - Marketo Engage - Microsoft 365 - Microsoft Outlook - Poptin - Privy - Productboard … y 12 integraciones más ## Opciones de asistencia - E-mail/Help Desk - Preguntas frecuentes/foro - Base de conocimientos - Asistencia 24/7 - Chat ## Categoría - [Software de asistente de ventas con IA](https://www.getapp.com.mx/directory/3872/ai-sales-assistant/software) ## Categorías relacionadas - [Software de asistente de ventas con IA](https://www.getapp.com.mx/directory/3872/ai-sales-assistant/software) - [Software de chat en vivo](https://www.getapp.com.mx/directory/561/live-chat/software) - [Software CRM online](https://www.getapp.com.mx/directory/232/online-crm/software) - [Herramientas de email marketing](https://www.getapp.com.mx/directory/307/email-marketing/software) - [Herramientas de automatización de marketing](https://www.getapp.com.mx/directory/308/marketing-automation/software) ## Alternativas 1. [LiveChat](https://www.getapp.com.mx/software/8385/livechat) — 4.6/5 (1719 reviews) 2. [LiveAgent](https://www.getapp.com.mx/software/91301/liveagent) — 4.7/5 (1758 reviews) 3. [Tidio](https://www.getapp.com.mx/software/105081/tidio-chat) — 4.7/5 (590 reviews) 4. [Intercom](https://www.getapp.com.mx/software/91379/intercom) — 4.5/5 (1132 reviews) 5. [Zendesk Suite](https://www.getapp.com.mx/software/9448/zendesk) — 4.4/5 (4077 reviews) ## Opiniones ### "My leads increased" — 5.0/5 > **Ezra** | *28 de julio de 2019* | Instituciones religiosas | Valoración de la recomendación: 9.0/10 > > **Puntos a favor**: I like that i can access new conversations not only form my desktop but smartphones so i can communicate a much a possible with website visitors. And also the option for someone to put in the email and name without asking > > **Puntos en contra**: I do not like that the free version is limited as it pertains to automated messages. I guess thats similar for other chat apps. > > Overall, drift has ben able to get way for leads and conversions. This does create a huge impact in growing our organization alot more. ----- ### "Great way to add essential chat functionality to your website" — 5.0/5 > **Aaron J** | *11 de diciembre de 2017* | Valoración de la recomendación: 9.0/10 > > **Puntos a favor**: Drift is an easy way to bring chat to your site - especially when people are less and less willing to browse your site for answers and don't trust you'll ever respond to your "contact us" form. We've enjoyed using Drift and really like how seamlessly it integrates in with HubSpot. > > **Puntos en contra**: The only complaint I have about drift is some of the functionality that's behind a paywall. I understand they need to make money, but some functionality that seems like a basic requirement to me is behind a paywall and eliminates itself from the conversation of some smaller businesses that don't always have someone able to answer immediately at all times. That being said, even Drift's paywall is easily justifiable for the benefit it provides. > > Great way to provide value to visitors and be able to clearly communicate. ----- ### "Not a good way to do business" — 1.0/5 > **Olivier** | *18 de noviembre de 2019* | Tecnología y servicios de la información | Valoración de la recomendación: 0.0/10 > > **Puntos a favor**: The advanced features are interesting but they lack some of the basics > > **Puntos en contra**: The main issue is not the software, but the way drift does business. I am taking the time to write this review because there should be consequences to a firm reputation when they are misleading people. 1. Drift refused any free trial and only accepted to provide a tech demo where we were told everything would be fine 2. After sign up, we got ZERO access to the implementation team, which service was included in the price, and support did not answer emails, refused to do anything but chat, could not provide any clear tech guidance. Really poor. 3. We were overcharged and had to send emails all over the organization to get that point resolved after weeks. I got other things to do. 4. During the implementation, it turned out that the critical feature we had been told was included (routing).... was only available if we agreed to pay 3x more than the cost we had been quoted. And Drift is expensive in the first place when compared to pretty much any other chat solution. 5. So after losing a month+ in the process, Drift accepted to cancel the subscription BUT still charged us and refused to refund the initial month 6. We are talking about small money here (1k or something), and Drift can keep the change if their team feels they need to. > > Just an awful approach to customer service and the worse experience with a vendor after 15 years in IT. We have lost a couple of months because of them, and we are now going with another solution, which is 7x cheaper plus delivers most of the features, if not the fanciest ones. ----- ### "A solid suite of digital tools all on one platform" — 5.0/5 > **Yann** | *7 de mayo de 2021* | Medios online | Valoración de la recomendación: 8.0/10 > > **Puntos a favor**: The thing about Drift that I like the most is, without a doubt, its chatbot creation feature. There are plenty of chatbot platforms and apps out there, but what makes Drift stand out its the ability it gives you to provide website visitors with a tailored experience, answers to their questions and solutions to their needs...all on autopilot\! You put in the work once – to create the chatbot – and then, you can let the platform work its magic and help you increase website visitor engagement and other KPIs in your business. > > **Puntos en contra**: If you're planning to put together a quite robust and sophisticated chatbot, you'll need to carve out some time. While this is to be expect, I sometimes feel that one can feel a bit overwhelmed in the chatbot creation process... ----- ### "Playbooks are WOW\!" — 4.0/5 > **Priyanka** | *27 de diciembre de 2018* | Tecnología y servicios de la información | Valoración de la recomendación: 9.0/10 > > **Puntos a favor**: I have been using Drift for more than 2 years and there is nothing I don't love about this product but I am here to talk about Playbooks today. It's amazing how you can set up custom messages to the web page visitors knowing their intent as per the content of this website. Great work\! > > **Puntos en contra**: None so far but while writing this review I realized that when I chat with my drift visitors while I type the Grammarly auto-correction does not work. It will show the error but it won't auto-correct. > > We got some kick-ass leads using Drift. Will keep using the tool forever. ----- Página: 1 de 9\ Siguiente: [Página siguiente](https://www.getapp.com.mx/software/108899/drift?page=2) ## Enlaces - [Ver en GetApp](https://www.getapp.com.mx/software/108899/drift) ## Esta página se encuentra disponible en los siguientes idiomas | Local | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Datos estructurados