Puntos a favor
We are a small AV events company that needed a streamlined rental tracking solution. I looked around and did several free trials and Booqable came out on top. The platform is very easy to use, and being cloud-based means we can use it in various locations with ease (we're based on the Gold Coast so we often like to take laptops to the beach to work!)
For us, a huge pro is how easily you can take payments within Booqable. Several other services we trialled required integration with 3rd party accounting software to do this. While most users will probably still use accounting packages come tax time, all the actual payments we take can be processed within Booqable, which for us was a big time saver.
As others have mentioned, the customer service is always speedy and helpful. team is always on hand to guide in the use of the software, or to suggest better workflows. They even wrote a piece of code for me to enable me to perform a simple function I required but which wasn't yet part of the platform.
I'd certainly recommend Booqable to any small to mid-sized rental operations.
Puntos en contra
There are features I'd love to have, but of course no software caters to everyone's needs, and Booqable is very reasonably priced. So the following aren't really cons, but just our dream additions to an already fantastic platform.
At present there is no packages feature to bundle products together, but this is in the late stages of development so will hopefully be released soon.
I'd also love to see some way of managing labour within the system (such as deliveries or, for us, event technicians) that is reflected in the calendar.
Lastly a companion smartphone app would be amazing (Booqable is designed to work on desktops or tablets). You can certainly login on a smartphone but the site isn't really optimised for that screen size. Again, I believe that such an app may be released as part of a future update.
Faster processing of rental orders and good integration with our website
Puntos a favor
Booqable's rental software is intuitive, powerful and very fast. Being a browser based system running on the AWS cloud makes it secure and work smoothly, no matter from where we are using it.
Planning a rental, printing a rental agreement in front of a client or creating an invoice is just a matter of a few clicks. The modern UI of the program makes it really easy to understand and use. Our associates had a grip on the system in a matter of hours.
Barcode scanning to select a client and to start and stop rental items is a must for us, and Booqable supports it very well.
Our company manages over 1700 unique rental products within Booqable, and we have not had a single outage until now. The calendar function also offers a very easy method to check when products are available or rented out and by whom. This is also the only system we found with good online booking integration. Most of our clients use our website to choose the products online, so this feature is essential.
The Booqable support team around Arjen and Herman truly are masters of customer support. When ever we had a comment, question or needed help we received an answer in a matter of seconds. It's just great when you have a dedicated support agent with absolute knowledge, that knows your business and your story.
I would recommend this Service to anyone wanting a simple but powerful rental tracking solution.
Puntos en contra
Specific to our unique business segment, we are still missing a few extra features. These include reports, warehousing locations and package building. We are confident that these features will follow as part of the ongoing development of the system and the Booqable team have assured us that they will be available shortly.
Thank you so much for the kind words, Jonathan, and for mentioning our support team. It means a lot to us!
We promise to continue to make Booqable the best Rental Software out there!
I am in Canada. Booqable is in the Netherlands. If you are not online with them by 10am, it is the end of the day for them and you wait for the next day. I asked about this and was told it was a small team and be patient. Some chat inquiries, even during the normal business hours for them, can take a hours to get a reply. It seems to me that they either have too few people for the business they have, or there are too many issues with the app and everyone needs support all the time. In the end, after months of work, I had to cancel and start again with another app.
Puntos a favor
The idea of what this software can do is appealing.. it seems to include all the features needed for a clean integration with Shopify, for example. The online booking and payment capture is slick and simple.
Puntos en contra
Unfortunately, this app is simply not fully functional, and the discovery of that came at a very high price. My application involved listing products for rent, setting up the pricing, time frames, images, descriptions, etc. Then it went live, and only then (3 months of work) did I learn that the client interface is incomplete, and does not work. Essentially, each online order would need to be manually edited and reworked, so the value of the automation is completely lost. Clients cannot create an account, and I cannot therefore define their deposit parameters, or any parameters. This means your best clients are subject to the same strict rules that your first-time clients are, and there is no way around it. I was told that updates are in the works, but I asked why these features would appear in the app if in reality they were not operational. The reply is that we are working on it... next year, it should be better. Next year? Show me a business that pays full rate, gets partial service, and is prepared to just hang on to "next year" as the time frame for completion...
Time savings and management. Simple as that.
Puntos a favor
Number 1 - Customer support. I've never dealt with a company who works with you on such a personal level and takes care of basically anything you ask for. These guys are true professionals.
After that, its all still so great. The fact that I can manage my inventory, while also populating my website and show what equipment is available to rent saves me an insane amount of time. On top of that, it's integrated with quoting and invoicing. You work out of one database and are able to use it over multiple uses.
It honestly couldn't be easier or time saving.
Puntos en contra
There aren't many issues that I have with this software. One of things I brought up was to have the calendar subscription for iCal or Google Calendar show not only the Reserved items, but also what items are Concepts. The built in calendar works great when you're on a computer. But when I need to use my mobile, I generally look to my Google Calendar to get a quick glance of whats going on.
Going on all of that, a stand alone app would be great as well.
These aren't really cons, just things that would improve the experience.
Thanks for the compliments Justin, both on our rental software and our team, that means a lot to us :-)
Regarding the calendar; we just released an update that should make it a lot easier to see the status of your orders on the go.
Hope that helps! Cheers!
Rental inventory management, tracking and online rental portal administration
Puntos a favor
Booqable was straightforward to set up and flexible enough to cover most of our needs - the trial period was generous enough for me to learn my way around the interface and get most of my inventory entered, so I effectively didn't even pay for Booqable until after I started making money with it. Plus, it's very affordable compared to other inventory management products, and those don't even have the online booking capabilities. Booqable is easy to use and improving all the time as the team adds new features.
My personal favorites are the reusable pricing structures that make it easy for me to implement the structure I've been using offline for 20 years, and the flexibility of integrating Booqable with my existing website to make it show up the way I want my customers to see it.
Booqable has also been very reliable. The only time I saw any system downtime, it was very short-lived and Booqable provided status updates so I knew what the problem was and that they were working on it. Love the transparency.
Puntos en contra
Booqable doesn't handle everything I need it to yet, there's still a couple features missing to handle some of my oddball, fringe rental items. That being said, the team at Booqable is very easy to communicate with and have tipped me off that the last couple features I need are being worked on right now, so hopefully soon I can update this review to reflect that.
Puntos a favor
It's very inuitive and easy to use. It has almost all the features you need to address your needs when it comes to equiment rental.
The UI is clean and the program gets updated regulary.
Booqable is the perfect tool for our rental operations. Although a stand alone application would be nice, we don't really miss it. The webbased version allows us to service customers, even when on the road.
It's the best buy on the market if you are renting stuff.
Puntos en contra
Nothing that prevents us from working with Booqable, but there are some nice-to-haves that we would appreciate, such as the possibility to pull a list with all products that will leave on a certain day, so you can prepare all the goods in advance, without having to print each and every picking list individually.
This product helped us create a customer friendly, web based rental platform.
Puntos a favor
This program is easy to set-up. I'm guessing that training my staff will be very simple also. The ability to have different pricing structure is great, tags make it simple to search for products, and customer tags will allow us to assign discounts and track when those discounts expire. Overall this product fits nearly all of our needs.
The service from the Booqable team has been amazing. The team is open to hearing our needs, and made it clear that they have additional features in the works!
The price of Booqable is great. It does a lot, but doesn't cost a lot.
Puntos en contra
Things that could be improved:
Additional payment gateways. We prefer Authorize.net... when working at an institution, it's a pain to get additional payment gateways approved.
Adding packages. Many rental places use packages to provide deals... this feature will hopefully be coming soon.
A way for customers to self identify they type of customer they are would be nice. We provide pricing based on a customers classification. We are working to educate our customers of the pricing... this has to be done on our rental home screen.
One more improvement would be a store with some customization. I plan to host our rentals on a separate page, however, it would be nice to direct them to the Booqable store instead.
Puntos a favor
It took a long time to find rental management software and when we found Booqable it wasn't perfect, but the staff was very communicative and listened to our needs. They would very quickly send out new builds with features that we requested, and continued to improve day to day. It wasn't long before everything we needed was there, along with a lot of other features that we didn't even know we needed, and that improved our business. These days, you often see apps come and go, and support emails go unanswered, but with Booqable I feel that they are there to help and improve constantly. So what do I like most about the software? It does everything I need it to, but most importantly, the people behind it are A+.
Time savings, better overview of inventory as well as book keeping.
Puntos a favor
Very nice interface, simple and yet feature packed. The costumer service is outstanding and also the implementation on some quite big features has been looked upon in a very short amount of time. For our rental departement this has been a huge time saver as well as organizer. Great value and highly recommended!
Puntos en contra
Could have some more features when it comes to invoices, for instance integration with Fortnox/Billogram but that's just a small thing in the big picture.
I've looked around for a while to find something that I could use with my hire company that has around 150 products. I couldn't find anything that was web based, and would actually integrate with my website for online ordering. Seriously, how is that not one of the biggest factors for software like this?
Booqable is amazing. Surprisingly customizable, and works so well. The Zapier integration alone is worth the cost of admission....it opens up a gateway to so much automation, something crucial in a labour intensive industry.
Overall, I think Booqable is destined to be the leader in this niche as antiquated and expensive hire system struggle to keep up with the development of this platform.
And the price! It's too cheap. I'd seriously pay 4 times this price if it meant we had some more features.
Thanks guys, keep up the amazing work.
Puntos a favor
- Zapier Integration (nobody else has this, and it's a game changer)
- Wordpress embed ability
- Online store integration
- Email response integration
- Price
- Great customer support
- Fast, responsive, reliable, clean
Puntos en contra
- Lack of bulk product modifications once uploaded
- Custom fields can't be Zapped (I realise this could be a bit tricky to make happen)
- No auto-redirection on checkout completion (to help with conversion tracking for Adwords/Facebook etc)
It made it possible for me to manage my product rental practice in a fraction of the time in comparison to using excel type time and finances management. I can react fast and accurate to clients asking for quotes, availability and costs.
Puntos a favor
- Easy and fast planning of rentals
- Possibility to quote, invoice and remind
- integration with website to let clients self book
Puntos en contra
-Would be nice to be able to customize the online shop further
-Lay-out/design of pdf's (invoices/ quotes) could be better.
It's provided us with the ability to managed our inventory levels over a hundreds of SKUs, required for hundreds of bookings throughout the year.
Puntos a favor
We use this for our hire stock and it provides a clear view on what stock is available at any given date range.
Puntos en contra
We find the software easy to use but would like to be able to use the wider functionality relating to the legal side. We'd prefer to be able to send our clients contracts for them to sign through the tool.
accurate inventory tracking of everything going in and out.
Puntos a favor
I love that it is cloud based, so we can access it from anywhere, and is an accurate way for us to book our inventory in and out. Their customer service is great and very responsive.
Puntos en contra
There are some usability aspects we are working with Booqable to get implemented, like packages. Also, we need it to do more reporting.
Make money
Puntos a favor
Simple to use, its affordable and well though. I like the GUI of the backend [not the front end result front page shopping card], I'm a great fan because this software in the cloud is opening great opportunities for both the developers/founder of booqable and the users.
Puntos en contra
No IDEAL payment gateway, the design is to simple, we should be able to just integrated [extra fee] a premade theme page for the shop. Right now they are no design available and I think that will offer a new dimension.
Great product, great value. Good job.
Puntos a favor
I like how easy it is to use. I learned how to use it on my own. My logistical and analytical way of thinking coincides with the way this platform is designed and works. Keeping track of inventory and customers is essential in the rental business and this product delivers.
Puntos en contra
I would like to see the ability to send customer invoice with request for payment but using stripe rather than PayPal.
Thanks so much for the review Sy! Glad to hear getting started with Booqable was easy. It's no problem to use Stripe for payment requests. Our support team's happy to show you how. In the meantime, this article might also help: https://bit.ly/2NvLQY5
After only using for a couple weeks so far, this has saved a lot of time for booking/managing our rental orders. Definitively expected for the eCommerce capabilities.
Puntos a favor
The usability is super easy to understand / learn. This tool is perfect for managing rentals, i love all the integrations and add-on features as well. Very well designed. Always available customer service, and the company just seems very friendly and helpful. Very affordable compared to other services.
Puntos en contra
Wishing it would be easier to use on mobile, for quick on-the-go orders that come in while out of office. Works on tablet nicely though.
Puntos a favor
Being able to customize the program directly to our business is great and the customer service is awesome!
Puntos en contra
I wish we could click on an item on an order and go directly to the product page instead of having to go to the products page and search for the item.
It's a great product for the simple process we are working to implement. We are using it to help resource events our church has. I would totally recommend it to anyone who asks me.
Puntos a favor
I really like that there is an online store function built right in. For us, we are trying to manage a production inventory at our church, so allowing ministries to select what they need online, it generates a pull sheet, with all relevant data, and we make it happen.
Puntos en contra
It's still pretty basic. It doesn't allow for us to divide things into sections (AUDIO, VIDEO, LIGHTING). It also doesn't do packages that reference existing products, like a Sound system package that includes all the cables and speakers. There are work arounds that are having it work for us, but those features would be awesome.
We have the benefit of being able to see if a person has come into our business before, due to the extremely reliable customer database. It really really helps with returning customers.
Puntos a favor
We love the customer database option, it really helps when repeating customers come into our store! <3
Everyone in the support has been more than willing to answer all of my questions, and I had many!
Puntos a favor
This system is such an overhaul for our college. It combines a process that was complicated and made into something user-friendly, and enjoyable! My favorite feature is the rental period selection. It makes the customer much more aware of their own time-tables, and makes for less error!
Puntos en contra
The only thing I don't like is the pricing per user, but it's not that big of a deal!
Makes our companies daily life more convinient and run more smoothly.
Puntos a favor
Editability and flexibility to different things. We can manage different rentable device types with custom properties. Assigning devices to customers is easy. Booqable was also easy to learn. Great customer service.
Puntos en contra
Small bugs here and there but they seem to be active fixing them and take them seriously.
Calendar view mode could be a
We are going to have full vision of exactly where our unique items are and be able to track whose used it when and generate some really awesome reports
Puntos a favor
The ease of implementing this Software was truly next level! Not only did the guys at Booqable answer every question i had in detail they made a custom go around so i could update all of the products i already had on my squarespace website with the Booqable inventory management and payments system.
Puntos en contra
Have not run into any cons yet i reviewed several other similar softwares and they all came out being priced way way higher or lacked serious features/support
Puntos a favor
Easy to set up and easy to use, i ran my rental business in a few days and i am not a technical expert.
Puntos en contra
More features by country needs (taxes by example), spanish version, i recommend to have more space for own inventory.
Puntos a favor
All in one solution that is easy to use and manage. Also integrates well with other software. We really like the design and interface and how user friendly the program is.
Puntos en contra
The developers have been really good with helping us with any issues or changes that we have needed. So far I would say there are no cons to report.
Thanks for the kind words, Morgan! We're delighted to hear you're putting Booqable to good use. As always, don't hesitate to drop us a line if you need anything.
Puntos a favor
Absolutely the customer service - they are very fast to respond to the chat request, and they're super friendly. They also follow-up to make sure that any questions or issues are resolved.
Puntos en contra
It doesn't have easy-to-use interfaces or plugins with my point of sale or website systems. It's also difficult to set a pricing scheme that matches what I'm doing in my store, such as having a weekend rate that is equal to 1.5 times the daily rental rate.