Opiniones de Arlo Training Software

Puntos a favor

I like most that the build-up and functions are really thought through. They try to accommodate different types of training and mostly find a good balance between pre-set processes and possibilities for customisation. Compared to other LMS (which I haven't used but checked their functions and pricing..) Arlo offers less functions in one but you can add various integrations, e.g. your own accounting software. That makes it easy also for smaller training providers to get started with software and making life easier without having to commit to a full-service LMS.

Puntos en contra

For many functions (e.g. newsletter tool, online training) you need to buy third party software and use integrations. As described in the pros, it is great to start with Arlo without major committment but after a while you want to use more and more features, like newsletters or webinars but you have to use different provider for every single funtion. It is okay because many are probably using Mailchimp or somethinga nyway which integrates with Arlo but it would be great if Arlo could offer it, I get annoyed by having so many different logins and having to get used to all the different softwares.

Puntos a favor

Arlo has a ton a great features for event management and registration. Really liked the back-end planning features for administering venue & catering details and instructor notifications. And the front-end class listing & registration page looked really slick. And their customer support is really great, both online and in person. For a company with a lot of time to dedicate to learning the system and administering it on a daily basis, it is a very powerful platform.

Puntos en contra

Arlo is very time consuming to get set up and to administer. There are so many steps required for just basic things like adding a new class, and so many options to click through that it is very unweildy. And it is missing some really basic functions, like sending a notification to the administrator if someone cancels their registration, or allowing customization of the event email notifications that get sent out. And when we first signed up for the platform, we were promised that the ability to charge deposits for a class (which is very important for us) was under development and would be available very soon, but a year and a half later that feature was still nowhere to be found. After months of trying to make Arlo work for us, we finally had to switch to a different platform.

Puntos a favor

We love the sales pitch and it does everything but only if all your software is derived from the Southern Hemisphere.

Puntos en contra

Customer support is so limited in hours NZD with no North American business time zone support. The language used hasn't been adapted to US English. The fact that they cannot integrate with QBO, Hubspot, or LMS's from North America. Nor can it address blended learning. Given the lack of connectivity to North American leading software service platforms the sales pitch of automating our processes did not materialize.

Puntos a favor

It is easy and straightforward to use and continues to evolve and develop more and more functionality! It does exactly what we want and we can change things in there easily to suit our needs.

Puntos en contra

It was not previously integrated with our website but we have since changed over to an Arlo website which has made this so much easier and the new website looks much better too!

Puntos a favor

One of the biggest positives when it comes to the Arlo software is the automated features. Our office used to spend a lot of extra time communicating small details and follow through just to make sure information was shared with our registrants at the proper moments. Thankfully with things like a wait list with a programmed process we do not have to keep track of those details manually.

Puntos en contra

Perhaps it's just a beginning phase, and not even a negative "least" explanation but my least favorite aspect about Arlo is in regards to all of the features we have yet to utilize and set up. It provides excitement but when the start up is in the process and even a few months later, we are still constantly figure out new (awesome) things to implement.

Puntos a favor

The best things are the payment platform, the app for my mobile when I am at an event - so easy to record attendance or grab an attendees number to check in on them if they haven't arrived. Arlo has eliminated human error at our end - now we know if a registration is wrong that it was entered incorrectly by the client, not someone at our end!

Puntos en contra

We used to use quite a complicated discount structure for multiple attendees, this has been hard to translate into arlo, but we have identified a work around - it just took a bit of time to implement.

Puntos a favor

It is user friendly and has a lot of features

Puntos en contra

It does not send out calendar reminders automatically to presenters and administrators

Puntos a favor

It is so easy to use and navigate around, it makes invoicing easier and saves so much time when it comes to sending joining instructions to our customers as Arlo does it for you!

Puntos en contra

It is a little pricey, but having said that if we hadn't chosen Arlo we would have potentially needed 2 systems to do what we can do on 1 now.

Puntos a favor

Arlo is very user friendly. Course templates and offerings are easily set up, customised and integrated with our website. Updates are in real time. All course details, registrations, communications can be easily managed within one system. As a Business Analyst the reporting capabilities are second to none. Reports are easily set up, customised and scheduled to meet all our requirements. The support team are also on hand to answer questions and queries quickly and effectively.

Puntos en contra

Arlo is missing a CRM tool, to truly integrate and track communication via email.

Puntos a favor

Ease of use, intuitive, constantly improving, responsive support

Puntos en contra

Functionality for multi-session events not yet as extensive as that for single session events.

Puntos a favor

Arlo is intuitive and user-friendly. I have no hesitation in recommending this product having spent almost two years enjoying this system. The support that Arlo provides is second to none.

Puntos en contra

I have no gripes, therefore unable to think of anything that I liked least about the software.

Puntos a favor

How easy it is to use as an administrator, if I have a more technologically challenged client it is easy to walk them through the process of booking, and if they do not want to it is super fast for me to book for them! I find the send payment link option really helpful and saves me admin time.

Puntos en contra

I wish there was more flexibility in the automated email system and being able to alter what goes to the client. Not so much the content of the email but the ability to automatically stop the email from sending once the client has taken the steps the email asks them to do.

Puntos a favor

The ease with which all employees started to use the software with minimum distraction or inability to find features. I believe that from the time I started using this software, my productivity and daily time management of classes, students and my resources have significantly been improved.

I also like the features that are from time to time implemented, but you are always given the chance to review these changes before they are implemented.

Most important for me, the quick turn around from Customer Support Team in resolving any issues (very few) that pop up once in a while.

Puntos en contra

There are absolutely nothing I can put here to say I don't like.

Puntos a favor

Arlo collates all of the information we need to run our events in the most efficient manner. It's customisable and easy to use. Reporting is a breeze too.

Puntos en contra

Not being able to upload documents has been something that has caused extra work. Also, being able to duplicate a template would be super-helpful when you need to incorporate a lot of existing information for a new course.

Puntos a favor

It reduced my administration time significantly.

Puntos en contra

It would have been good if I could have inserted videos. I was on the "Basic" plan. Not sure if other plans have this functionality.

Puntos a favor

Arlo is so easy to use. The dashboard is always open to see what we are doing at all times. The mobile app is super handy for checking on things from off site. The automated communication feature save time and improve the professionalism.

Puntos en contra

I would like to see more functionally and customization around reporting on the Dashboard eg year on year comparisons. Also graphing options in the reporting. Reports into Excel do not also facilitate working with the data because of merge cells and extra co

Puntos a favor

I really like the way they are always adding new features to the software. I love the integration with Xero and the simple processes for managing your events. As we do lots of different types of events, the flexibility to create your own fields & and reports is so helpful. The customer support is amazing, we have the email support package - which usually means someone from Asia emails you back a week later. No - at Arlo, New Zealand based staff answer the same day. They are really helpful with 'how to do this' queries - not just bug support.

Puntos en contra

The price - but I think that it does save on lots of admin time. It would be nice if it connected to Flo2Cash.

Puntos a favor

Easy to integrate with various website platforms. The support staff (Arlo Developer who we have been dealing with) looks outside the box to come up with solutions.
Dashboard is great for a quick overview, things are easy to find. Reports provide valuable information and are easy to use. Love how it integrates easily with Survey Monkey and Mailchimp which we use regularly.

Puntos en contra

Nothing

Puntos a favor

Arlo is very easy to use and the team is always on hand to help should we have any questions or additional changes we would like to make to our personalised system.
Some team members have taken the time to come and give us presentations on how to get the best out of the system which was really helpful.
Arlo is a great way for us to upload and keep track of our events. The reporting section is especially helpful for running data analysis.
The database is extremely helpful for storing details about centres - the full details of the school will populate from just a centre number.
Overall, the system has been great and I would definitely recommend for anyone who is thinking of using it.

Puntos en contra

You cannot change the event code once the event has been approved - this means you have to cancel the event and create a new one if there are any changes.

Puntos a favor

Great reporting
Great way to manage events online
Excellent support - really easy ticket system and very quick resopnse. Very impressed by this
Ability to create custom registration forms - crucial to the wide range of events that we do

Puntos en contra

Not much customisation available for visual design unless you are willing to pay more to do some custom work.

Puntos a favor

Easy and intuitive to use - constantly being developed and upgraded Arlo is the best education management and student management software I have used and I've used quite a few packages!

Puntos en contra

There are still areas for development - but I've been in touch with Arlo and am told that they are developing these extra features - such as the ability to mark attendance by class and being able to change multiple sessions on an event at once, if a tutor changes - but we look forward to these updates making Arlo even better!

Puntos a favor

We use Arlo to organise the courses which run in our centre (registration, communication etc). I find out it is very easy to use Arlo once the courses have been setup. We have setup templates for all of our courses. We only need to make minor changes each year. Also, the customer services are efficient and professional.

Puntos en contra

I don't have anything to complain with. The functions of this software meet our needs. I am not the person to worry about the cost.

Puntos a favor

Lack of extra paperwork required to be done by administration, ease of use for the registrants who can now manage their own registrations and information

Puntos en contra

The CSV output file is messy and very limiting. I have to spend more time on tidying up to meet the requirements for accounts/reporting.

Puntos a favor

The ability to see every event coming up over the next year in a simple, searchable format makes planning ahead very easy. The online payment section makes enrolments relatively easy as well.

Puntos en contra

Cancelling or going back on things can be quite difficult. An administrator is required for relatively menial tasks that differ from everyday use of the software, and that can slow down my work.

Puntos a favor

Able to pull out all the registrant details in one excel sheet, no need for me to click one by one or going back and forth just to see the details i'm looking for. Everything are pretty straight forward.

Puntos en contra

when sending payment links, it only shows the email subject e.g. "Payment of ORD 123", the course name is not included on the subject heading that sometimes registrant has to come back at me and ask what is it for, esp for those who couldn't remember about it. Im not sure if there's an option to change/edit it, will appreciate if you could show me how to do that :)