Opiniones de Accelevents

Accelevents

Una solución asequible de emisión de entradas y recaudación de fondos

Calificación general

4.7 /5
(147)
Relación calidad-precio
4.7/5
Funciones
4.5/5
Facilidad de uso
4.6/5
Asistencia al cliente
4.8/5

97%
Un ha recomendado esta aplicación
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Reseñas de 147

Usuario verificado
Calificación general
  • Sector: Sistema judicial
  • Tamaño de la empresa: 1,001-5,000 empleados
  • Software usado Mensualmente durante 6-12 meses
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 8.0 /10

Mi experiencia en Accelevents

Revisado el 18/9/2023

Accelevents es una buena opción para la gestión de eventos, puedes personalizar el diseño y la...

Accelevents es una buena opción para la gestión de eventos, puedes personalizar el diseño y la experiencia de cada evento.

Puntos a favor

Me gusta que se pueden gestionar eventos virtuales e híbridos además de que puedes personalizar el diseño y la experiencia de cada evento.

Puntos en contra

Me gustaría que el soporte responda mas rápido las inquietudes.

Respuesta de Accelevents

Thank you for taking the time to share your feedback on your experience with Accelevents. We appreciate your input, especially since we're so dedicated to building out more and more customizations for our events. I would love to hear more about your support experience since we do offer 24/7 chat support which has a 30 second average response time. Please feel free to reach out to myself, your dedicated CX rep, or your Account Manager to discuss!

Usuario verificado
Calificación general
  • Sector: Educación superior
  • Tamaño de la empresa: 501-1,000 empleados
  • Software usado Mensualmente durante 1-5 meses
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 8.0 /10

Mi opinión Accelevents

Revisado el 16/9/2023

La herramienta es útil, puedes integrar herramientas de interacción como chats, encuestas, juegos y...

La herramienta es útil, puedes integrar herramientas de interacción como chats, encuestas, juegos y redes sociales

Puntos a favor

Me gusta que se puede personalizar el diseño y la experiencia del evento, integrar herramientas de interacción como chats, encuestas, juegos y redes sociales

Puntos en contra

Por el momento todo bien espero continue así todo.

Usuario verificado
Calificación general
  • Sector: Educación superior
  • Tamaño de la empresa: 1,001-5,000 empleados
  • Software usado Mensualmente durante Prueba gratis
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 8.0 /10

Experiencia con Accelevents

Revisado el 11/9/2023

En general Accelevents ofrece una experiencia interactiva y memorable a los asistentes de tu evento.

En general Accelevents ofrece una experiencia interactiva y memorable a los asistentes de tu evento.

Puntos a favor

Me gusta que puedo personalizar eventos con mi propia marca, diseño y contenido, y ofrecer una experiencia interactiva y memorable a los asistentes.

Puntos en contra

La plataforma es bastante interesante y útil para los eventos.

Jennifer
Calificación general
  • Sector: Filantropía
  • Tamaño de la empresa: Trabajador autónomo
  • Software usado Otro durante Más de dos años
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 9.0 /10

Another successful online auction with Accelevents!

Revisado el 9/2/2019

Puntos a favor

I have used the Accelevent platform to host online auctions for the past three years. We just wrapped up our 3rd online auction and the process couldn't be easier. I love how we can cut and paste auction items and descriptions from previous online auctions. This makes the set up of the new auction so smooth. All of the choices and features of settling the credit card payments are robust and straightforward. The bidder interface is intuitive and easy. We couldn't be happier. It is complex enough to solicit auction items, to set a bid price and to write the descriptions. To have the Accelvent platform so efficient to use with all of the necessary bells and whistles makes the overall experience from set up, to live auction to settlement is seamless and awesome! I love that Accelevents is constantly enhancing the site to accommodate all types of events. I love the new feature of accepting online donations. Also, the customer service is excellent. Someone is always available when I have a question! Thanks Accelevents for another successful event!

Puntos en contra

The only drawback is that I could not copy the photos from prior auctions.

Respuesta de Accelevents

Hi Jennifer, thanks for the feedback! You actually can import the items AND images from a past auction into your new auction. This article will walk you through the process for your next event!

https://support.accelevents.com/event-setup/item-import-from-past-event

Mark
Calificación general
  • Sector: Recaudación de fondos
  • Tamaño de la empresa: 51-200 empleados
  • Software usado Otro durante Más de dos años
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Bringing our silent auctions to the next level

Revisado el 19/2/2019

Absolutely fantastic. In the past we have never made over $900 on our silent auction portion of our...

Absolutely fantastic. In the past we have never made over $900 on our silent auction portion of our reverse raffles ... with Accelevents, the past 2 years we have raised $2900 and $1900. So well worth the money.

Puntos a favor

I have now used this product for 2 silent auctions at our Band Parents Reverse Raffle. In the past, we would make under $1000 on our silent auctions and would have to deal with the vultures hovering around the tables. With the Accelevents silent auction, people are bidding constantly and I LOVE that my guests get a text message once they are outbid. No longer do they have to run over to the tables constantly to see if they are still the top bidder. They have it all in the palm of their hand. Also, as the primary organizer of the event for 2 years, as "go time" approaches, paranoia sets in and I start to second guess whether everything is set to go. This year I messaged them in the wee hours of the morning the night before the event and got an almost immediate response as well as getting some last minute questions answered just hours before the event started. I haven't had the chance to use the other portions of the product, but if they are anywhere near as good as the silent auction, I'm positive they won't disappoint! Thanks Accelevents!!!

Puntos en contra

Really have no cons to speak of. These peeps rock!

Melanie
Calificación general
  • Sector: Instituciones religiosas
  • Tamaño de la empresa: Trabajador autónomo
  • Software usado Otro durante 1-5 meses
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 0.0 /10

Less than intuitive interface and documentation

Revisado el 24/10/2020

Awful.

Awful.

Puntos a favor

I liked the idea of being able to have a live exhibit area.

Puntos en contra

Administrators still had to be designated as speakers to have functionality in that session. Weird to have to register speakers as attendees to be able to see other sessions. We offered to pay money to have an Accelevents person facilitate the event or train us beyond their not-so-helpful documentation and training events. They refused, saying we were too small without even quoting us a price. Live chat support sends you back to the documentation. We finally gave up a week before the event and went elsewhere because we couldn't guarantee we could provide a good experience for attendees.

Joanne
Calificación general
  • Sector: Administración educativa
  • Tamaño de la empresa: 11-50 empleados
  • Software usado Mensualmente durante Más de dos años
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

User-friendly, low-cost auction software

Revisado el 9/5/2020

Overall experience has been great. Unlimited auction items with descriptions and images, easy...

Overall experience has been great. Unlimited auction items with descriptions and images, easy online and text bidding, low cost, and all items, bidding history, and winners can be downloaded in a spreadsheet. Plus, Customer Service here can’t be beat.

Puntos a favor

Accelevents Auction Software is very easy to use and navigate. Our school has been using it for 4 years now. Unlimited number of items can be uploaded and there is an option to include multiple images of the item, indicate its value, number of units available, and whether it’s a Live item. If you have the same items from year to year, you can move them over from your previous events to the new event. Ticketing, Fund-A-Need, Raffle, and Text-To-Give modules are also available. You only pay for what you need. The customer service is here incredible---you ask a question in the chat and within a couple of minutes, you receive a response! No matter what time of day you ask (weekend, too)! The first year we used the software, we had a couple of glitches during the event, but I went on the chat and within minutes, it was all taken care of (and this at 9:30 at night). That’s what sold me to return.

Puntos en contra

There aren’t really any cons---except with the automatic save. You need to remember to refresh your page to make sure that changes you made were actually saved. Sometimes, it looks like it’s saved but isn’t. I think this happens more as your list of auction items grow.

Respuesta de Accelevents

Hi Joanne,

We are so happy to hear that you had a great experience! Looking forward to workign with you again soon!

-Jon

Staley
Calificación general
  • Sector: Organización cívica y social
  • Tamaño de la empresa: 2-10 empleados
  • Software usado Otro durante 1-5 meses
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Our Accelevents online auction was great!

Revisado el 25/7/2019

Great overall experience. We hit our fundraising goals in our one week auction and our bidders...

Great overall experience. We hit our fundraising goals in our one week auction and our bidders really liked the online and mobile Accelevents experience.

Puntos a favor

Our organization just completed an online auction as a fundraiser and we used Accelevents as our platform. Everything went very smoothly and the whole experience was a plus, plus, plus! One real benefit to Accelevents was their 24/7 online support. This was particularly helpful to me because I often worked imputing auction data at night, so any questions or small issues that surfaced after business hours could be easily addressed. The team at Accelevents was very responsive and helpful. Our bidders loved the auction site, the mobile capabilities, and found the checkout and payment process was a breeze. At the end of the auction Accelevents provided downloadable spreadsheets of the entire bidding process as well as the winning bidders and their payment details. Another win-win for us was the affordability of the Accelevents rate structure. A final benefit to using Accelevents is that we can keep our account information online so that we can use the platform over and over for future raffles, bidding or donation opportunities. I would highly recommend this service for any of your auction or online donation needs.

Puntos en contra

Sometimes when I was inputting text for an auction item the cursor popped back to the beginning of the paragraph. It was frustrating and slowed me down. However, when I reached out to the Accelevents team, they acknowledged the problem right away and confirmed they were working to fix it. This kind of a proactive response which takes ownership of the problem is very helpful, in my opinion.

Respuesta de Accelevents

Thanks for the feedback Staley! We are excited to hear that you had a positive experience! We are continuing to work to improve all aspects of the application and will use your feedback in that process!

Vicky
Calificación general
  • Sector: Gestión de organizaciones sin ánimo de lucro
  • Tamaño de la empresa: 2-10 empleados
  • Software usado Otro durante Más de un año
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Easy to use platform at an affordable price.

Revisado el 5/6/2019

Besides the ease of use for the auction holder and bidders, there are a couple of additional...

Besides the ease of use for the auction holder and bidders, there are a couple of additional benefits that you may not receive from another auction site. One of them being the CSR addresses any question or concern immediately. No matter what time or what day, any question you have will be instantly addressed. The other benefit is the cost. You will have an amazing auction site with a very affordable price tag. There are no hidden fees. You will know exactly what you will be paying to use the site.

Puntos a favor

The site is extremely user friendly without the need to be a technical genius. It is very clear how to set up your main page and then to add items, including names, photos, and descriptions as well as bidding information.

The auction is also extremely user friendly for your bidders. People can simply bid from their phone or computer following an easy few step process. Bidders are also alerted immediately if they are outbid adding a competitive edge to the bidding. Because the auction is online, there is no limit on who it reaches. The site can be shared outside of your targeted group.

Puntos en contra

This was our second time using AccelEvents for our online auction. After our first auction, we made suggestions for areas that could be improved and all of those changes were implemented.

Respuesta de Accelevents

Thanks Vikcy! We look forward to working with you again!

Delia
Calificación general
  • Software usado Otro durante Más de un año
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

A-MA-FREAKING-ZING

Revisado el 13/2/2018

the amazing immediate reply with in 30 seconds of asking any question

the amazing immediate reply with in 30 seconds of asking any question

Puntos a favor

This software is so easy to use. JUST WHEN YOU THINK you need to have this software needs a function that doesn't exist you ask CUST SUPPORT in a panic how in the world you will possibly make it work they are 5 million steps ahead of you. Not only that but within 5 seconds they reply with a warm stress free reply that reassures you that your event that you spent countless hours on is going to be the most amazing and successful event that could have possibly existed for your cause. I AM NOT A TECH SAVY PERSON! BORN IN THE MILLENNIAL GENERATION I STUCK AT COMPUTERS! but they have made it beyond easy! My second year happy to plan this even thanks to these guys!

Puntos en contra

the only thing i don't like about this software program is that they don't have the outreach that other auction softwares have that they send out technical help for the actual event to make the event smooth as possible. Even though they are there to help at every second through the site i can only imagine the absolute craziness if the top notch service was right in front of you

Anthony
Calificación general
  • Sector: Organización de eventos
  • Tamaño de la empresa: 51-200 empleados
  • Software usado Mensualmente durante Más de dos años
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Accelevents has what I need for a complete virtual event

Revisado el 9/12/2022

Very positive. Support is really great and puts other virtual event platforms that I've worked with...

Very positive. Support is really great and puts other virtual event platforms that I've worked with to shame.

Puntos a favor

It has the right features. I don't want to pay for a bunch of features that I won't use.

Puntos en contra

There's not really anything that I dislike.

Alternativas consideradas

Bizzabo y Hopin

Software anterior

Bizzabo y Hopin
Margaret
Calificación general
  • Sector: Recaudación de fondos
  • Tamaño de la empresa: 11-50 empleados
  • Software usado A diario durante 6-12 meses
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Perfect Product for Non Profit

Revisado el 16/4/2019

We hosted an event and utilized Accelevents for ticketing and managing our silent auction....

We hosted an event and utilized Accelevents for ticketing and managing our silent auction. Ticketing was easy to set and we could customize per our specific needs. Silent Auction set-up, execution and checkout was the easy, straight forward and user friendly. Customer service and help options were phenomenal….it's old school customer service....hard to find these days. We will use Accelevents for ALL our future needs.

Puntos a favor

Super user friendly
Excellent Customer Service
Many 'a la carte' features for NP various needs (auction, ticketing, etc.)
Only pay for what you need
Very cost effective for our small NP with little money to spend
Phenomenal customer service
No app needed for auction bidding

Puntos en contra

Wish we could group text all guests at event via software

Respuesta de Accelevents

Thanks, Margaret! We are happy to look into the option of offering a group text feature.

Andrea
Calificación general
  • Sector: Artes escénicas
  • Tamaño de la empresa: 11-50 empleados
  • Software usado Otro durante Más de un año
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Accelevants is AWESOME

Revisado el 6/9/2018

Love it and them.

Love it and them.

Puntos a favor

Highly recommend. We are small nonprofit that couldn't afford the higher cost options. Also they didn't have a text to bid option. Accelevants is both functional and affordable AND they have really awesome features.

Puntos en contra

Sometimes inputting the data can be glitchy; however, their customer service reigns supreme so we have always figured it out together and fast.

Respuesta de Accelevents

Hi Andrea, thanks for the feedback! We are happy to hear that your event was a success. We have identified and resolved the glitch that you had while adding items! Thanks for your understanding!

Summer
Calificación general
  • Sector: Gestión de organizaciones sin ánimo de lucro
  • Tamaño de la empresa: 2-10 empleados
  • Software usado Otro durante Más de dos años
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 8.0 /10

Great Mobile Silent Auction Platform & Quick Customer Service Responce

Revisado el 6/9/2018

Puntos a favor

Faster and more efficient with the the mobile bidding app, Easy to showcase and present items with descriptive information allowing bidders to completely understand what exactly they were bidding on. Quick customer service when we had any question that needed answered, along with being understand and truly caring about help us find a solution, and not be over looked VERY AFFORDABLE!!

Puntos en contra

When in the Auction Table cannot organize items in alphabetical order, Bidder in the mobile app were getting confused when to put in there names and bid amount.

Respuesta de Accelevents

Hi Summer, thanks for the feedback. We pride ourselves on having the fastest customer support and the most affordable solution on the mark so we love hearing that! As for the listing of auction items, you can actually drag and drop to change the order of items very easily! Send us a chat message while setting up your next event so that we can help you out with that!

Aric
Calificación general
  • Sector: Biotecnología
  • Tamaño de la empresa: 2-10 empleados
  • Software usado A diario durante 1-5 meses
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 8.0 /10

LifeSciences BC Investor Summit with Accelevents

Revisado el 5/11/2020

Puntos a favor

The user interface, for the most part, was very quick to learn. A lot of the features were very intuitive, such as the way the Agenda works, how transitioning between Main Stage sessions happened, and how easy it was to network with other attendees. The ability to have statistical data on specific sessions with the Analysis tab was also very useful as it allowed us to make some on-the-fly decisions to try to maximize attendee engagement.

Puntos en contra

There are some features that are less intuitive than we would have liked, such as the lack of ability for the moderator of a session to mute other speakers, the strict pixel requirements for photos and logos, and how the Zoom integration didn't go as smoothly as we had hoped.

Respuesta de Accelevents

Hi Aric, thanks for sharing your feedback! We are constantly working to enhance the platform and make it even more intuitive. As for Zoom, their web SDK is very limited and not fully supported by Zoom. We have shared this with them numerous time and hope that they will enhance it in the future. In the mean time, we suggest using our built in video tools! Thanks again, Jon!

Jahnavi
Calificación general
  • Sector: Gestión de organizaciones sin ánimo de lucro
  • Tamaño de la empresa: 2-10 empleados
  • Software usado Otro durante 6-12 meses
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Perfect for Small/Mid Size Auction

Revisado el 26/1/2019

We are an elementary school PTA that has a silent auction with 100 items once a year. Accelevents...

We are an elementary school PTA that has a silent auction with 100 items once a year. Accelevents was perfect for us! The 1st time I used it was the 1st time we put the auction online--raising 33% more funds than in previous "bid on paper" years. Thank you for making our auction a big success!

Puntos a favor

This software is so easy to use--very intuitive, not too many features, but it has the right ones. Customer support is great--in chat or email with quick simple responses! Low cost--we raised $8000 and were able to keep most of it last year. Integration for payment was awesome!

Puntos en contra

We have multiple items in our auction that are the same (parking spots)--would be nice to list it on time and give the 3 spots to the 3 highest bidders. Small feature that's definitely not critical -- but a nice add on.

Respuesta de Accelevents

Hi Jahnavi,

Thanks for the feedback! We're excited to hear that your event was such a success.

We actually have a feature which allows for multiple winners per item! This will be perfect for your next event. Check out this link with instructions on how to use it.

https://support.accelevents.com/tips-and-tricks/assigning-multiple-winners-for-your-silent-auction-items

Best,

Jon

Janis
Calificación general
  • Sector: Gestión de organizaciones sin ánimo de lucro
  • Tamaño de la empresa: 2-10 empleados
  • Software usado Otro durante 1-5 meses
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 8.0 /10

Customer Support Makes Accelevents a Standout

Revisado el 16/4/2019

We used Accelevents to create our Spring Bash webpage, which included an online auction. ...

We used Accelevents to create our Spring Bash webpage, which included an online auction. Accelevents is pretty easy to use, but it does have some confusing parts. Customer support makes Accelevents a standout. Whenever I had a question or problem, I could type it to CSR get an answer within a few minutes.

Puntos a favor

Whenever I had a question or problem, I could type it to CSR and get an answer within a few minutes. I was able to make a nice looking event webpage. The cost was extremely reasonable. Accelevents is located in the Greater Boston area.

Puntos en contra

We had early bird ticket prices and later ticket prices, and I put the dates in, but it didn't switch over automatically; there was something I was supposed to do manually and didn't realize it. There were sample online auction items that never went away; only the users, not the visitors, could see them, but they were confusing and annoying. The limit to the number of contacts was too low.

Respuesta de Accelevents

Hi Janis, thanks for the feedback! I just took a look at your account. It looks like you originally set both tiers of tickets to end at the same time which is why it didn't automatically switch over. The sample auction items and bids can be removed by clicking the trash can item on the add items page. As for the limit on the number of contacts, that is a default limit which we can increase for you . Just send us a note and we will increase it! For your next event we would be happy to look everything over to ensure that the settings are the way you want them to be! Thanks again!

Rachel
Calificación general
  • Sector: Gestión de organizaciones sin ánimo de lucro
  • Tamaño de la empresa: 501-1,000 empleados
  • Software usado Otro durante Más de dos años
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 9.0 /10

Camp Cho-Yeh Online Auction Review

Revisado el 16/4/2019

My favorite thing about AccelEvents is their customer service!! If I live chatted I knew I would...

My favorite thing about AccelEvents is their customer service!! If I live chatted I knew I would get a response within 2-3 minutes.

Puntos a favor

I particulary liked it being an online platform which allowed me to work from anywhere and any computer.

Puntos en contra

There was some weird glitch while entering item descriptions that it would let me type a few letters and then refresh and what I had typed wasn't there anymore. We had the same the glitch the previous year. Customer service told me to hit the refresh button which did seem to work a bit before it would glitch again, in which case I would just hit refresh again. I didn't make entering the infomation difficult it just prolonged the process.

Pooja
Calificación general
  • Fuente de la reseña

Calificación general

  • Facilidad de uso
  • Asistencia al cliente

Awesome Team! Great work!

Revisado el 15/10/2015

We used both Auction and Raffle feature of Accelevents for Altera's Annual Fundraiser Golf...

We used both Auction and Raffle feature of Accelevents for Altera's Annual Fundraiser Golf Tournament. Jonathan and Zach have been very supportive and very prompt in answering our question. We really appreciate extended support during and after the event.

Website is very easy to use. Mobile bidding is the way to go in this era of technology. Texting feature was the most helpful and hassle free way of bidding on your favorite item or submitting the raffle ticket. It saved us a lot of trouble of signing up the participant for an account, before they can bid. Accelevents have made this process very easy. However, it would have been nice to be able to bid online too, since few participants accidently gave submitted their office number, instead of mobile number.

There were few glitches but the team was very fast in addressing them and finding a workaround very quickly.
The team is always thinking ahead of demands from the customers! Which is very impressive!

It would be nice to see what they have more to offer in future revisions of their product. I would recommend using Accelevents for your next auction/raffle events.

Respuesta de Accelevents

Hey Pooja,

Thanks for the review. We now offer silent auction bidding and raffle ticket purchase and submission online in addition to the text message bidding you used. We look forward to working with you again in the future.

Best,

Accelevents

Pam
Calificación general
  • Sector: Gestión de organizaciones sin ánimo de lucro
  • Tamaño de la empresa: 201-500 empleados
  • Software usado Otro durante 1-5 meses
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Incredible Experience

Revisado el 1/6/2020

Before this year, our organization has had an annual fundraiser to support our annual membership...

Before this year, our organization has had an annual fundraiser to support our annual membership exhibition, and were unable to have it this year due to the pandemic. Our experience with Accelevents.com was so much easier, provided the opportunity to extend the duration of our fundraiser, exceeded our financial goal, and provided such a fun experience for all of our donors that we have decided to always go forward with Accelevents.com in lieu of the events we used to host.

Puntos a favor

Turnkey process
Data import
Online dashboard and reporting
Efficient and effective customer service
Intuitive usage of the auction and raffle sites
Integration with Stripe for processing credit cards
Immediate collection of raffle ticket sales
Effective checkout process on auction

Puntos en contra

The preliminary promotional online meeting went very quickly, and we missed a few details that were not obvious to us. Fortunately, the team supporting Accelevents.com were very responsive to online questions, and all of our questions were resolved with full satisfaction.

We would like to see an enhancement to allow the ability to provide raffle items with a pre-defined number of winners greater than 1.
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Respuesta de Accelevents

Thank you Pam! We are excited to hear that you had a greate experience!

Alicia
Calificación general
  • Sector: Organización de eventos
  • Tamaño de la empresa: Trabajador autónomo
  • Software usado A diario durante 1-5 meses
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Can't Wait to Use Accelevents Again!

Revisado el 5/11/2020

While I've been planning events for more than 15 years, this was the first time I planned a virtual...

While I've been planning events for more than 15 years, this was the first time I planned a virtual event, let alone a day long conference. We chose Accelevents and never looked back. The platform fulfilled all of our needs. The customer service was outstanding - [SENSITIVE CONTENT HIDDEN] were top notch every step of the way. Thanks for helping to make our event a huge success!

Puntos a favor

We picked Accelevents for the video chat function as our event had a heavy emphasis on networking. It worked wonderfully for what we needed.

Puntos en contra

Having to set up Sponsors and Exhibitors separately - all of our Sponsors were Exhibitors as well, tho I understand the reasoning for this.

Respuesta de Accelevents

Hi Alicia, thanks for sharing your feedback! We are happy to hear that we fulfilled everything that you were looking for. I'll share your kind words with the customer service team too!

Jackie
Calificación general
  • Sector: Servicios individuales y familiares
  • Tamaño de la empresa: 201-500 empleados
  • Software usado Semanalmente durante 1-5 meses
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Great Product for First Timers

Revisado el 18/6/2019

Puntos a favor

As a first-time user of this software, I highly recommend anyone looking to move their auction online. This was the first time our organization moved it online and it could not have been easier!! The set up was simple and easy to comprehend, and customer service was superb! I could message them at any time and they would typically answer within minutes -- even the day of our event! I also liked how you can pick and choose which features you want to use.

Puntos en contra

My only suggestions would be:
1.) I had difficulty printing some of your how-to articles. I would suggest making them available in PDF version so they are easier to print. When I reached out for help, I received the response "they're made for online reading only"
2.) I had difficulty uploading a photo for the banner on our event page. I would suggest looking into this.

Respuesta de Accelevents

Hi Jackie, thanks for the feedback! We use a company called intercom to host our knowledge base articles. I shared your feedback with them. Hopefully they will make it easier to print the articles. We have also enhanced the image upload capacity and added a built in cropping tool! We look forward to working with you again in the future!

Selena
Calificación general
  • Sector: Gestión de organizaciones sin ánimo de lucro
  • Tamaño de la empresa: 11-50 empleados
  • Software usado A diario durante 1-5 meses
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Very easy to use, great look, best customer service

Revisado el 2/4/2018

We were able to raise an additional amount for our annual event, while the cost of the service was...

We were able to raise an additional amount for our annual event, while the cost of the service was less. It was absolutely the most affordable, easiest and most enjoyable way to raise funds for student scholarships, travel fellowships and teacher grants. Our organization supports all students, but especially those with little or no means to access travel opportunities or to pay for college. Accel Events will be our go-to platform for our silent auction in the future.

Puntos a favor

Intuitive and user friendly; beautiful, clean design, extremely cost-effective for our small non-profit; and, hands-down, the best, most responsive customer service we've ever experienced.

Puntos en contra

We have nothing negative to say about the software or the support. We were so happy with the platform and the people behind it that we will use again, and will recommend to others.

Mallorie
Calificación general
  • Sector: Administración educativa
  • Tamaño de la empresa: 11-50 empleados
  • Software usado Otro durante Prueba gratis
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 5.0 /10

Customer Service Lacking

Revisado el 7/6/2020

I called to speak to someone to get more information and he kept pushing me off, telling me to go...

I called to speak to someone to get more information and he kept pushing me off, telling me to go to the website, and how they are too busy to take on an event of my size. Customer service was totally lacking. As someone who works in a client-facing role, I would probably be out of a job if I told one of my potential clients that we're too busy to help. This was a lost opportunity for a long-term relationship simply because they don't know how to make the client feel like their needs are important. In this day and age, customer service is everything. Accelevents needs to work on their approach if they want to gain and retain business.

Puntos a favor

Their features really stood out to me while doing research to find an event platform service to use for our alumnae association's online events.

Puntos en contra

I did not get as far as testing the software due to the poor service I received.

Respuesta de Accelevents

I am sorry to hear about your experience. If you read our other comments, you can see that customer service is our number one priority. That is why we were so clear with you from the beginning that your event (of 15 people which was really just a zoom call) was not a good fit for our platform. In an effort to provide the highest level of service to all of our clients, we are clear from the beginning on whether or not we are a good fit for your needs.

Ryan
Calificación general
  • Sector: Educación superior
  • Tamaño de la empresa: 501-1,000 empleados
  • Software usado Otro durante 1-5 meses
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 9.0 /10

Would recommend!

Revisado el 4/11/2020

I really enjoy using Accelevents and recommend it to others trying to make their in-person programs...

I really enjoy using Accelevents and recommend it to others trying to make their in-person programs virtual. It's customizable, affordable, and their team is always quick to respond to questions or issues. While users are quick to pick up the technology, educating the speakers and getting them up and running is a larger task but definitely do-able.

Puntos a favor

Ability to customize the event, various session types, customer and tech support, video quality, intuitive UX, developed with making connections in mind

Puntos en contra

Technology always comes with a risk out of anyone's hands

Alternativas consideradas

Zoom Meetings, Cvent Event Management y Whova

Razones para cambiar a Accelevents

Price, UX, and customer service

Respuesta de Accelevents

Thanks Ryan! We look forward to working with you again soon!