--- description: Información actualizada sobre Chatfuel. Lee opiniones verificadas y descubre funciones, características, precios y usabilidad. Obtén rápidamente una visión general de ventajas y desventajas. Compara Chatfuel con productos similares. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Chatfuel: precios, funciones y opiniones | GetApp México 2026 --- Breadcrumb: [Inicio](/) > [Software para servicio al cliente](/directory/231/customer-service/software) > [Chatfuel](/software/106169/chatfuel) # Chatfuel Canonical: https://www.getapp.com.mx/software/106169/chatfuel Página: 1 de 2\ Siguiente: [Página siguiente](https://www.getapp.com.mx/software/106169/chatfuel?page=2) > Chatfuel es una destacada plataforma de chatbot para Messenger. Aumenta las ventas, personaliza las acciones de marketing y automatiza la asistencia, todo con Chatfuel. Crea tu bot ahora, sin necesidad de programación. > > Veredicto: 28 usuarios lo han valorado con **4.3/5**. De los mejores valorados en **Probabilidad de recomendación**. ----- ## Estadísticas y valoraciones rápidas | Métrica | Calificación | Detalles | | **En general** | **4.3/5** | 28 Opiniones | | Facilidad de uso | 4.1/5 | Basado en las opiniones generales | | Asistencia al cliente | 3.7/5 | Basado en las opiniones generales | | Relación calidad-precio | 4.0/5 | Basado en las opiniones generales | | Funciones | 4.2/5 | Basado en las opiniones generales | | Porcentaje de recomendaciones | 80% | (8/10 Probabilidad de recomendación) | ## Sobre el proveedor - **Empresa**: Chatfuel - **Ubicación**: San Francisco, EE. UU. - **Constitución**: 2015 ## Contexto comercial - **Precio inicial**: USD 15.00 - **Modelo de precios**: (versión gratuita disponible) (Prueba gratis) - **Público objetivo**: Trabajador autónomo, 2-10, 11-50, 51-200, 201-500, 501-1,000, 1,001-5,000, 5,001-10,000, 10,000+ - **Despliegue y plataformas**: Cloud, SaaS, Web - **Idiomas admitidos**: inglés - **Países disponibles**: Alemania, Australia, Brasil, Canadá, China, Estados Unidos, India, Japón, México, Reino Unido ## Funciones - A/B Testing - API - Acceso móvil - Alertas y notificaciones - Análisis visual - Asistencia al cliente - Autoresponders - Base de datos de contactos - Biblioteca de contenidos ya aprobados - Búsqueda de clientes potenciales - CRM - Campañas de goteo - Captura de clientes potenciales - Carro de compra - Chat en tiempo real dirigido a consumidores - Chat en vivo - Chat proactivo - Chat y mensajería - Chatbot - Compromiso de clientes potenciales ## Integraciones (en total: 6) - Dropbox Business - Evernote Teams - Gmail - Meta for Business - Twitter/X - WordPress ## Opciones de asistencia - E-mail/Help Desk - Preguntas frecuentes/foro - Base de conocimientos - Asistencia 24/7 - Chat ## Categoría - [Software para servicio al cliente](https://www.getapp.com.mx/directory/231/customer-service/software) ## Categorías relacionadas - [Software para servicio al cliente](https://www.getapp.com.mx/directory/231/customer-service/software) - [Programas de mensajería instantánea](https://www.getapp.com.mx/directory/320/instant-messaging-chat/software) - [Herramientas de marketing en redes sociales](https://www.getapp.com.mx/directory/104/social-media/software) - [Software para agencias de publicidad](https://www.getapp.com.mx/directory/299/advertising/software) - [Herramientas de mobile marketing](https://www.getapp.com.mx/directory/309/mobile-marketing/software) ## Alternativas 1. [HubSpot Marketing Hub](https://www.getapp.com.mx/software/20444/hubspot-marketing) — 4.5/5 (6220 reviews) 2. [Constant Contact](https://www.getapp.com.mx/software/90578/constant-contact) — 4.3/5 (2913 reviews) 3. [Cognism](https://www.getapp.com.mx/software/113837/cognism) — 4.7/5 (255 reviews) 4. [Pipedrive](https://www.getapp.com.mx/software/90507/pipedrive) — 4.5/5 (3042 reviews) 5. [Apollo.io](https://www.getapp.com.mx/software/122751/apollo-io) — 4.5/5 (387 reviews) ## Opiniones ### "Facebook Messenger Chatbot-building made easy\!" — 5.0/5 > **Yann** | *7 de mayo de 2021* | Medios online | Valoración de la recomendación: 7.0/10 > > **Puntos a favor**: Of all the things Chatfuel brings to the table the one I consider my favorite one is its Drag-and-Drop builder for creating chatbots. No coding or any special skill required, simply click on a button, select the options that you prefer and set that up. Then, repeat the same process to add additional steps to your chatbot... it doesn't get much easier than that\! > > **Puntos en contra**: Chatfuel focuses on Facebook Messenger only but it would be great to be able to leverage some of its chatbot features somewhere else, like on my website, for example. It's clear that the company decided to focus on a specific platform, and that's ok, but the idea of potentially rely only on one tool for all things chatbots... ----- ### "Great chat bot tool for beginners" — 4.0/5 > **Usuario verificado** | *4 de octubre de 2021* | Marketing y publicidad | Valoración de la recomendación: 8.0/10 > > **Puntos a favor**: I found this a very straight-forward chat bot tool for beginners. I was new to building chat bots but found this easy to work with. My first chat bot worked just the way I expected and I even got inspiration to make it more advanced. It all seemed do-able thanks to the step by step instructions. Other tools I've tried had more settings and options, making it a little more complicated. Chatfuel keeps things simple and also has advanced features if you want to use them. > > **Puntos en contra**: It's not as advanced as other tools on my first inspection but pretty much does most of the things you would want to achieve with a bot. So overall there's not much to dislike here. > > This is a solid tool for building your first bots. It also has a free plan, which is what I used first to get started. I like the straight-forward approach and simple interface. It's easy to create a bot and you can take it into different directions. Plenty of documentation available as well. Overall this is a good tool, definitely one of the better chat bot tools I've personally tested. Worth checking out in my opinion. ----- ### "OK product, bad suport." — 1.0/5 > **Felix** | *4 de noviembre de 2024* | Bienes de consumo | Valoración de la recomendación: 1.0/10 > > **Puntos a favor**: I run a very small business that sells used baby strollers and relies on customers placing orders via Facebook Messenger. We set up Chatfuel to automate the initial part of the conversation (what model, what colors, what budget, what time constraints and so on) and it has worked well - it was well worth the $15 we initially paid per month. > > **Puntos en contra**: The Chatfuel pricing structure. The reason I am writing this review is to make it visible that Chatfuel will automatically increase your plan each month by default as your amount of "subscribers" increases. What I didn't understand was that ALL conversations are saved as "reachable" inside of Chatfuel and thus will contribute to your monthly price. Looking over my bills over the last 3 years that I have been a customer and it has been increased 5 times in that time due to increased "usage" - here's the thing, we see the same active usage every month. It's just the pool of finished conversations, marked as "done" on Facebook that are inflating the bill. My subscription went from $15 to $66 and I feel like it happened without my approval. I contacted the support team about this and the agent I connected with, Larisa, told me there's nothing she can do - so, reading between the lines, it is my own fault that I didn't disable this autoscaling feature in their settings. I am an Account Manager with another SaaS company. If one of my clients reached out to me with this type of issue, I would try to do something to ease the friction. These guys? They do not care. > > I would describe my overall experience as "meh". ----- ### "I started in 2016 .." — 5.0/5 > **Pierfrancesco Maria** | *27 de marzo de 2022* | Marketing y publicidad | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: The simplicity of building a chatbot is impressive even if you have zero skills > > **Puntos en contra**: Free version too limited ... before it was much more performing ----- ### "A good chatbot for your Facebook messages\!" — 5.0/5 > **Rocio** | *8 de septiembre de 2022* | Fabricación de productos eléctricos/electrónicos | Valoración de la recomendación: 8.0/10 > > **Puntos a favor**: We signed up for the paid program because we had very good results with the free trial. It is a fairly cheap plan and the chat is quite decisive. It allows us to serve our customers quickly and effectively. > > **Puntos en contra**: Sometimes some customers are not satisfied with the answers but it happens with all chatbots. ----- Página: 1 de 2\ Siguiente: [Página siguiente](https://www.getapp.com.mx/software/106169/chatfuel?page=2) ## Enlaces - [Ver en GetApp](https://www.getapp.com.mx/software/106169/chatfuel) ## Esta página se encuentra disponible en los siguientes idiomas | Local | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | ----- ## Datos estructurados