OneCause

4.7 (347)
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Software de gestión de subastas y eventos de recaudación de fondos

Calificación general

4.7 /5
(347)
Relación calidad-precio
4.5/5
Funciones
4.4/5
Facilidad de uso
4.4/5
Asistencia al cliente
4.8/5

97%
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Reseñas de 347

Hannah
Hannah
Calificación general
  • Sector: Gestión de organizaciones sin ánimo de lucro
  • Tamaño de la empresa: 2-10 empleados
  • Software usado Mensualmente durante 6-12 meses
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

OneCause is a One Stop Shop!

Revisado el 24/3/2023

Puntos a favor

The OneCause platform is super user-friendly and easy to use. As an admin of our account and someone who hadn't used a platform like this before, I was really happy with the features and the ability to customize the Giving Center to look on-brand. We appreciated the support team's readiness and willingness to help us whenever needed, and they were always able to answer our super-specific questions.

Puntos en contra

While there are a lot of customizable options, there were a few things we wanted to do that we couldn't. For example, we wanted to turn off max-bidding, which wasn't possible. We also wanted to use HTML for our package restrictions.

Elizabeth
Calificación general
  • Sector: Gestión de organizaciones sin ánimo de lucro
  • Tamaño de la empresa: 11-50 empleados
  • Software usado Otro durante Más de un año
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 6.0 /10

It'll Get the Job Done

Revisado el 19/4/2021

I would say that overall the end-user experience has been good with minimal complaints and...

I would say that overall the end-user experience has been good with minimal complaints and confusion. The back-end for these systems is very confusing and takes a lot of technology understanding, Googling, calling the help center, and trial and error. There was a lot of frustration in our office as we navigated setting up the system (both years, because we unfortunately had to learn an entirely new system this year from the one we learned last year). I am so glad the events went well and the end-users were pleased with the experience, but the set-up was definitely hard to navigate. I hope the new VEC is more set-up friendly, and will integrate more of the OneCause products into one location.

Puntos a favor

The end-user experience was seamless and fairly easy to navigate. Our donors were impressed and excited about the interactivity and the ability to participate in the silent auction and get reminders right on their phones. We hosted an event last year in-person and used the Mobile Bidding Software for our silent auction, and our revenue was significantly increased because of the engagement. We then used the Virtual Event Software for an entirely virtual event this year including a silent and live auction and appeal. The engagement was great, and our live auction went far better than expected.

Puntos en contra

The fact that the Mobile Bidding Software (MBS) and the Virtual Event Center (VEC) do not integrate and the VEC was still under construction make it hard to leave a review for what I liked least. But in terms of the MBS; the software is not very intuitive and there are a lot of areas where I didn't like having to duplicate my process (like in the item vs. package). The reports you could run at the end using the MBS were really helpful, but the VEC had hardly any options for reporting and we had to create a lot of our own reports, which was incredibly time consuming. The lack of ticketing functionality in the VEC led us to use the MBS for ticketing only and then we had to comp every single ticket individually because the VEC did not allow us to upload a csv file for all of our comped tickets. There are a lot of pieces that can be improved in the VEC but they are planning to improve them as they continue to build the software. More knowledge about the system in the "help center" and "knowledge bank" would have been really great.

Alternativas consideradas

Accelevents y Virtuous

Razones para cambiar a OneCause

The cost was very affordable and the system provided the tools we needed and worked well with our Donor Management System at the time.

Respuesta de OneCause (formerly BidPal)

Thank you for your review, Elizabeth! We're so glad to hear your event went even better than expected. Happy to be partnered with you!

Usuario verificado
Calificación general
  • Sector: Gestión de organizaciones sin ánimo de lucro
  • Tamaño de la empresa: 11-50 empleados
  • Software usado A diario durante Más de dos años
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 5.0 /10

OneCause for peer-to-peer fundraising

Revisado el 23/3/2021

We use OneCause to support our peer-to-peer fundraising campaign.

We use OneCause to support our peer-to-peer fundraising campaign.

Puntos a favor

OneCause is easy to set up, and easy to understand. Configuration is straightforward and can be done by someone with minimal tech skills.

Puntos en contra

Using OneCause - as an administrator or end user - is unintuitive. The design is poor and users receive unintelligible error messages. It really doesn't inspire confidence in the platform, which is pretty bad when you're trying to convince people to share their fundraising pages with others.

Respuesta de OneCause (formerly BidPal)

We love hearing we could help support your peer-to-peer fundraising. We're constantly adding enhancements to create the best user experience possible - thank you for your input!

Tiffany
Calificación general
  • Sector: Hospital y atención sanitaria
  • Tamaño de la empresa: 11-50 empleados
  • Software usado Mensualmente durante Más de dos años
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

MCHS Foundation

Revisado el 9/7/2024

OneCause elevated our fundraising events to a level our rural community wasn't even necessarily...

OneCause elevated our fundraising events to a level our rural community wasn't even necessarily ready for. However, it was quickly embraced and has helped us to reach further and raise more than we otherwise could have.

Puntos a favor

Bringing OneCause as a mobile bidding platform to our fundraising events elevated our reach, impact and fundraising goals.

Puntos en contra

Initially the cost was relatively large for us as we utilized onsite support for our large gala. However, a couple years in we became incredibly confident in the set up and usage of the software and now utilize it DIY for all of our events.

Respuesta de OneCause (formerly BidPal)

Thank you for your great review!

We’re so glad OneCause helped elevate your fundraising events and expand your reach, especially in your rural community. It’s wonderful to hear how quickly you gained confidence using the platform and now handle events DIY!

We appreciate your feedback on the initial cost and are happy to know the investment has paid off for your organization. Thanks again for sharing your experience!

Hyla
Calificación general
  • Sector: Bellas artes
  • Tamaño de la empresa: 2-10 empleados
  • Software usado Otro durante 6-12 meses
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 9.0 /10

Good Product, Good Service, Relative Ease of Use

Revisado el 5/4/2021

We were grateful to have a OneCause staff member at our Gala and she was excellent. However we...

We were grateful to have a OneCause staff member at our Gala and she was excellent. However we have now learned to run the software ourselves with success. Customer service was good but it is not helpful to be directed to a website or genreal anwers to questions when you are seeking a specific answer. WE still can't figure out what some monthly charge is for. Overall expereince was good.

Puntos a favor

While we still can't get our people to give up paper bidding, we are very pleased with the ability to set up the auction page and share it it with event attendees and others. We have been successful using a buy now option and selling items before the event.

Puntos en contra

There needs to be a better way to cusomize bid sheets. There also needs to be a more intuitive, easy way to get people to preregister --- like a big button that says PRE-REGISTER. A small sign in button on the top right had corner of the auction page was hard for our people. Also a one step process to pre-regestier and put in a credit card (as opposed to a two step process) would be great.

Respuesta de OneCause (formerly BidPal)

Thanks for this helpful input, Hyla! We love being able to support your events and help you raise more for your cause!

Susannah
Calificación general
  • Sector: Organización cívica y social
  • Tamaño de la empresa: 2-10 empleados
  • Software usado Semanalmente durante 1-5 meses
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Overall ease and functionality

Revisado el 20/10/2022

OneCause support was extremely helpful and responsive, which I appreciated. Overall this is a great...

OneCause support was extremely helpful and responsive, which I appreciated. Overall this is a great product that is easy for both attendees and admins to use!

Puntos a favor

I liked how easy it was to save credit cards and log guests in at registration. Being able to start bidding with just the click of a link in their text messages was great.

Puntos en contra

I wish each auction item generated an QR code i could print and put on our physical display sheets for people to scan. Also, the scoreboard is limited and ugly. Wish there were options for customization without paying more. And finally, I would have loved for it to directly integrate with our CRM but exports were easy enough.

Alternativas consideradas

Classy, Givebutter y GiveSmart

Razones para elegir OneCause

Mobile bidding was clunky and hard for guests to use with Qgiv.

Razones para cambiar a OneCause

Give butter is free and user friendly, but it didn’t have auction capabilities yet. Considering other platforms, OneCause was the least expensive for the most amount of features.

Respuesta de OneCause (formerly BidPal)

Thank you so much for the thoughtful feedback. We are so happy to hear how impactful our support team was to your overall experience. Grateful we get to partner with your cause!

Jenny
Calificación general
  • Sector: Educación primaria/secundaria
  • Tamaño de la empresa: 11-50 empleados
  • Software usado Mensualmente durante 6-12 meses
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

OneCause is worth it!

Revisado el 23/2/2023

I actually enjoyed our event for the first time. Since I had someone from OneCause helping with the...

I actually enjoyed our event for the first time. Since I had someone from OneCause helping with the technical check-in, processing in person gifts and auction check out, I could visit with our guests and ask them about their bids, if they were enjoying the event and thank them for attending. It was a huge win for me!

Puntos a favor

The training classes are helpful. Software is easy to use. Any questions I had-they were there to help.

Puntos en contra

The cost. But it is worth it. It’s just hard for our non- profit to spend money on something that makes my life easier.

Respuesta de OneCause (formerly BidPal)

We are so happy to hear about your positive experience with our software, Jenny. Thank you so much for taking the time to write this review. So grateful to be partnered with your cause.

Katrina
Calificación general
  • Sector: Gestión de organizaciones sin ánimo de lucro
  • Tamaño de la empresa: 51-200 empleados
  • Software usado Mensualmente durante Más de dos años
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 8.0 /10

Great customer service and helpful tutorial videos for setup

Revisado el 26/1/2023

Overall, it has been a good experience. The process has been fairly easy and the support has been...

Overall, it has been a good experience. The process has been fairly easy and the support has been excellent.

Puntos a favor

The customer support and the ease of getting answers. The sleek look of the website.

Puntos en contra

The inability to duplicate prior year's events without much effort. That you cannot upload multiple pictures for silent auction items.

Alternativas consideradas

Eventbrite

Razones para elegir OneCause

The ability to make our available auction online & better controls on ticket sales.

Software anterior

Eventbrite

Razones para cambiar a OneCause

Everything was available on one site, no outside advertising

Respuesta de OneCause (formerly BidPal)

Thank you so much for taking the time to write this review. We love hearing how useful our training and support services are for your experience. Grateful to partner with your organization!

Brandi
Calificación general
  • Sector: Organización de eventos
  • Tamaño de la empresa: 201-500 empleados
  • Software usado Mensualmente durante Más de dos años
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Wilmington University loves One Cause!

Revisado el 21/6/2022

Our overall experience has been amazing. From the technical support, customer service, and overall...

Our overall experience has been amazing. From the technical support, customer service, and overall event management One Cause has improved our entire events process.

Puntos a favor

We started out with the mobile bidding software and it streamlined our fundraising events increasing revenue and accessibility for guests to attend globally even if they couldn't attend in person. We then moved on to include peer to peer for donor management and campaigns. This software has changed our overall event production providing a smooth process for the user and the attendees.

Puntos en contra

I think the one improvement I would suggest is having the option to text attendees through the peer to peer software similar to the mobile bidding software.

Alternativas consideradas

Eventbrite

Razones para cambiar a OneCause

We needed more than just ticket sales software. The mobile bidding software was just what we were looking for and then an added bonus to only use the software for ticketing for our smaller events.

Respuesta de OneCause (formerly BidPal)

Thank you so much for the feedback, Brandi. We love seeing the impact that our products have on our customer's fundraising experience. So grateful to partner with your cause.

Joshua
Calificación general
  • Sector: Gestión de organizaciones sin ánimo de lucro
  • Tamaño de la empresa: 51-200 empleados
  • Software usado A diario durante Más de un año
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 8.0 /10

OnceCause Rocks - from Sunrise

Revisado el 27/10/2020

We love OneCause. Our whole team is very happy with all aspects of the software.

We love OneCause. Our whole team is very happy with all aspects of the software.

Puntos a favor

Back end controls, auction simplicity, [SENSITIVE CONTENT HIDDEN] (our event manager is the bomb)

Puntos en contra

Sponsor logo upload not efficient, lack of customization options for homepage and other pages

Respuesta de OneCause (formerly BidPal)

Joshua,
Thanks for the review :) We're sure you'll like our recent upgrades to photos and we continue to use helpful input like yours to improve our solutions. We're happy to have you in our group of #FearlessFundraisers

Erin
Calificación general
  • Sector: Organización cívica y social
  • Tamaño de la empresa: 11-50 empleados
  • Software usado Otro durante Más de un año
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 8.0 /10

Worked for us

Revisado el 20/2/2021

Overall this worked great for our annual fundraiser. We are looking forward to using it again for...

Overall this worked great for our annual fundraiser. We are looking forward to using it again for next year's fundraiser in a (hopefully) hybrid in person and online event!

Puntos a favor

It's fairly easy to use overall. We used this for one large event and it saved so much time doing some things on here that we would have otherwise done manually!

Puntos en contra

While some features are user friendly, the design component of the event isn't as easy. It's actually kind of of a pain to upload pictures and format your actual site. I would have expected it to be easier based on the webinars I'd attended and conversations with the host.

Respuesta de OneCause (formerly BidPal)

Love supporting your successful online fundraiser, Erin! Can't wait to go hybrid together in the future!

Jessica
Calificación general
  • Sector: Gestión de organizaciones sin ánimo de lucro
  • Tamaño de la empresa: 2-10 empleados
  • Software usado Otro durante 6-12 meses
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 8.0 /10

various support

Revisado el 22/2/2021

Great! From the start of the sales person to diving in and creating our campaigns, OneCause was...

Great! From the start of the sales person to diving in and creating our campaigns, OneCause was right there to answer our questions when they came up.

Puntos a favor

Great support in so many areas! From the many different options to fundraise online to the webinars to the personal support...it's always there for us when we have questions.

Puntos en contra

The a la cart. For the money, I would like to have all the options and not have to pay more for extras.

Alternativas consideradas

DonorPerfect

Razones para elegir OneCause

FlipCause was not able to make a key change within the fundraising product.

Software anterior

Flipcause

Razones para cambiar a OneCause

Another trusted non-profit recommended it.

Respuesta de OneCause (formerly BidPal)

So glad you're able to use all of our resources to support your fundraising, Jessica! We're thankful for your partnership.

Justin
Calificación general
  • Sector: Alimentación y bebidas
  • Tamaño de la empresa: 11-50 empleados
  • Software usado Mensualmente durante Más de dos años
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 9.0 /10

Proves Tools for Success

Revisado el 21/11/2022

OneCause has been an overall positive addition to our fundraising toolkit. They provide immediate...

OneCause has been an overall positive addition to our fundraising toolkit. They provide immediate support when needed.

Puntos a favor

OneCause provides the tools including a knowledge base and customer success managers to ensure your event goes off without a hitch.

Puntos en contra

The OneCause software is split between BidPal and P2P. The P2P is a lot more modern and has a sleek design. The BidPal software could greatly benefit from an upgrade with a more intuitive and user-friendly backend.

Respuesta de OneCause (formerly BidPal)

Thank you so much for this review, Justin. We love hearing how our support team and resources have been beneficial to your experience. Glad to be partnered with your cause.

Brian
Calificación general
  • Sector: Gestión de organizaciones sin ánimo de lucro
  • Tamaño de la empresa: 11-50 empleados
  • Software usado Semanalmente durante 6-12 meses
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 9.0 /10

Easy to use platform & Ideal for Event Auction

Revisado el 3/8/2023

They were very helpful to us as a new client. We really appreciated their insights to improve our...

They were very helpful to us as a new client. We really appreciated their insights to improve our auction and make our process go smoothly and easily.

Puntos a favor

OneCause provided an easy-to-learn and easy-to-use platform that was perfect for our silent auction at a major fundraising event. The customer service was very helpful to assist with questions along the way.

Puntos en contra

We wish the platform was conducive to hybrid auctions, both online bidding AND at event bidding with paper and pencil.

Kimberly
Calificación general
  • Sector: Salud, bienestar y deporte
  • Tamaño de la empresa: 11-50 empleados
  • Software usado A diario durante Más de dos años
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Highly reccommend OneCause for non-profit fundraising needs!

Revisado el 14/3/2023

Puntos a favor

Simplifies the online donation process for all of our events. Ability to host virtual, in person and hybrid events through a seamless process. I love how user friendly it is. OneCause also has a great support team and system that is easy to navigate to find answers.

Puntos en contra

OneCause could have better integration with donor databases like Salesforce.

Alternativas consideradas

Greater Giving

Razones para cambiar a OneCause

Cost and it was more user friendly.
Angie
Calificación general
  • Sector: Salud, bienestar y deporte
  • Tamaño de la empresa: 11-50 empleados
  • Software usado Semanalmente durante Más de un año
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 9.0 /10

OneCause is a dream for event planners

Revisado el 1/5/2024

Overall, OneCause has revolutionized our events. I utilize nearly every feature it offers, from the...

Overall, OneCause has revolutionized our events. I utilize nearly every feature it offers, from the dashboard to the reports. It not only saves me time and keeps me organized but also instills confidence in our audience.

Puntos a favor

What I love most about OneCause is how it has transformed our silent auction from paper to mobile. It's enabled us to reach a wider audience and significantly increase our silent auction proceeds.

Puntos en contra

Instead of enhancing their existing platform, OneCause opted to develop a completely new one. However, when I attempted to use the new platform, it didn't provide the functionality we required.

Respuesta de OneCause (formerly BidPal)

Thank you for your glowing review! 💙 We're thrilled to hear how OneCause has transformed your silent auction and helped you reach a wider audience, significantly increasing your proceeds.

We appreciate your feedback about the new Platform. We're continuously adding new features and functionality, and what you're looking for could now be a part of it - drop us a line at [email protected] - we'd be happy to chat.

Overall, we're delighted that OneCause has revolutionized your events and provides you with the tools to save time, stay organized, and instill confidence in your audience. Thank you for sharing your experience with us!

Mary
Calificación general
  • Sector: Administración educativa
  • Tamaño de la empresa: 51-200 empleados
  • Software usado Otro durante Más de un año
  • Fuente de la reseña

Calificación general

  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 9.0 /10

OneCause for Benefits

Revisado el 16/3/2021

OneCause has been great to work with. Customer service is outstanding. The platform was resonably...

OneCause has been great to work with. Customer service is outstanding. The platform was resonably priced and relieved some of the work that goes into the auction. Onecause also allowed us to seamlessly move to a virtual auction this year.

Puntos a favor

We started using OneCause for our annual benefit auction February 2021. So glad we did! our 2021 benefit had to be virtual and our guests were already familiar with the program. Very intuitive but what I liked most is the plethora of tutorials and articles that I turn to quiet often to help me set up and use the site from the administrator side. Were also able to use it for a mainly contactless golf tournament in the summer of 2020 as well. Reporting after the event is robust and very helpful and customer service is fantastic!

Puntos en contra

I loved that the live chat help that was available last year. This year, you have to send an email and wait for a response. Also, I would like to be able to customize some of the reports so I can pull out just what I am looking for. Thirdly, if you require an email for a user to bid on items, there should be a default or override you can use for guests who don't have email. Not many don't but there were a couple.

Respuesta de OneCause (formerly BidPal)

What a helpful review, Mary! So thankful we can partner with you to support your virtual fundraising!

Maureen
Calificación general
  • Sector: Gestión de organizaciones sin ánimo de lucro
  • Tamaño de la empresa: 11-50 empleados
  • Software usado A diario durante Más de un año
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

OneCause is wonderful!

Revisado el 30/5/2023

We've used OneCause for smaller fundraising events with a silent auction and large gala events with...

We've used OneCause for smaller fundraising events with a silent auction and large gala events with a live auction. For any event, it's been the key to our event success.

Puntos a favor

The customer service sets OneCause apart. Knowing that you can always speak with someone at OneCause leading up to your event is incredible. They answer the phone quickly and are so easy to understand. They always present the optimal way to set it up too. The software is very intuitive to use. Both event attendees and employees have positive interaction with the software.

Puntos en contra

I can't think of any -- it's really a great platform.

Patricia
Calificación general
  • Sector: Museos e instituciones
  • Tamaño de la empresa: 11-50 empleados
  • Software usado Otro durante Más de dos años
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Customer Service at it's Best

Revisado el 10/9/2020

The best asset that OneCause has is the people that work there. Every question is quickly...

The best asset that OneCause has is the people that work there. Every question is quickly answered, and the phone support staff seems genuinely excited about helping. For "in person" events, the support staff is invaluable. Even with virtual events, our normal person was just a phone call away as the auction was ending

Puntos a favor

The product is easy to use. It shows the items and packages very well online. The bidding features are excellent, and help encourage donors to bid. It can be updated and changed rapidly. The custom features really help donors focus on the needs and the stories of the organization, and add to their desire to bid on tiems.

Puntos en contra

There aren't any cons for us right now in the way we use the program.

Usuario verificado
Calificación general
  • Sector: Recaudación de fondos
  • Tamaño de la empresa: 51-200 empleados
  • Software usado Otro durante Más de un año
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 8.0 /10

Good Option for Mobile Bidding

Revisado el 5/3/2019

It was a good initial foray into mobile bidding for the silent auction at our fundraiser, but we...

It was a good initial foray into mobile bidding for the silent auction at our fundraiser, but we did not use them again the next year. We found another option that was more user friendly and was able to avoid the glitches that we had experienced with BidPal. I will say again - their customer service was excellent and I have not used them since they became OneCause.

Puntos a favor

The move to mobile bidding was a big deal for our annual fundraising event. BidPal (now OneCause) fit the bill at the time. The rep was fantastic and the customer services is excellent. The app was not hard to use, but has its drawbacks. I used this in late 2017, so things may have changed or improved since then. Our guests did like the change to mobile bidding even with the hiccups.

Puntos en contra

We ran into some glitches at the event. Live auction items appeared in the app for bidding when they were supposed to remain separate. This issue was fixed quickly. If a winning bidder changed their mind, the item automatically reverted to the next highest bidder and charged their card. Caused me a few problems after the event, but their customer service was excellent and helped me through the issues.

Irma
Calificación general
  • Sector: Salud, bienestar y deporte
  • Tamaño de la empresa: 11-50 empleados
  • Software usado Otro durante Más de dos años
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Annual Auction and Other Fund Raising Events

Revisado el 17/3/2021

Customer service is great and for the most part, there is usually a workaround for some things as...

Customer service is great and for the most part, there is usually a workaround for some things as they are encountered.

Puntos a favor

This product is easy to use and their customer service team is great. Over the years we have seen improvements made to the software to enhance its features some even based on our recommendations. The digital platform is great!

Puntos en contra

Not being able to change certain things after they have been imputed.

Respuesta de OneCause (formerly BidPal)

We're so glad you notice our enhancements as we make them, Irma :) Thankful for your continued partnership over the years!

Jeremy
Calificación general
  • Sector: Cuidado de la salud mental
  • Tamaño de la empresa: 1,001-5,000 empleados
  • Software usado A diario durante 6-12 meses
  • Fuente de la reseña

Calificación general

  • Facilidad de uso
  • Probabilidad de recomendación 4.0 /10

Useful software, missing some helpful features.

Revisado el 3/12/2019

Silent auctions are much easier to run with this program than to run without. Items are easy to put...

Silent auctions are much easier to run with this program than to run without. Items are easy to put in and bidders can see items and packages in a user friendly way.

Puntos a favor

This software is helpful for events. Having all of our information about the event, as well as a place to purchase sponsorship, tickets or to bid on items is great. This platform allows everything to be in one place and is appealing and ease to use on the front end for donors and participants.

Puntos en contra

There are some features lacking that make larger events very time consuming. Table number and bidder number assignments take time as the program always seeks to assign bid numbers alphabetically instead of by table number. There is also some issues with linking images to the main website, it does not allow you to just upload the picture but rather you have to link it from a URL.

Ashley
Calificación general
  • Sector: Gestión de organizaciones sin ánimo de lucro
  • Tamaño de la empresa: 11-50 empleados
  • Software usado A diario durante Más de un año
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

OneCause has incredible customer service!

Revisado el 17/11/2020

The customer service from [SENSITIVE CONTENT HIDDEN] made all the difference for me. If I didn't...

The customer service from [SENSITIVE CONTENT HIDDEN] made all the difference for me. If I didn't receive the stellar service from her, I would've been quite frustrated! She really helped me navigate the program and now I feel like a pro!

Puntos a favor

The reporting is awesome and once built, the website looks great. It does take a lot to learn how to create the site, BUT [SENSITIVE CONTENT HIDDEN] was absolutely incredible and had stellar customer service.

Puntos en contra

I had difficulty with uploading pictures and files. I needed to have our graphic designer upload them for me.

Respuesta de OneCause (formerly BidPal)

Glad to hear you're navigating like a pro, Ashley :) Appreciate your time and helpful review! Keep on Fundraising!

Kyle
Calificación general
  • Sector: Educación primaria/secundaria
  • Tamaño de la empresa: 51-200 empleados
  • Software usado Mensualmente durante Más de un año
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 8.0 /10

Great product

Revisado el 26/4/2021

Puntos a favor

I really like the user interface for our donors. They can easily navigate our online giving center.

Puntos en contra

My least favorite thing is that it can be hard to determine which report will show me what I want to see and the process of pulling reports is very clunky.

Alternativas consideradas

Greater Giving

Software anterior

Little Green Light

Respuesta de OneCause (formerly BidPal)

Thank you so much for your helpful feedback. We love seeing how much you enjoyed the user interface for your supporters!

Natalie
Calificación general
  • Sector: Salud, bienestar y deporte
  • Tamaño de la empresa: 2-10 empleados
  • Software usado Mensualmente durante Más de dos años
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 8.0 /10

OneCause Review

Revisado el 21/10/2022

We've overall had a great experience with OneCause. The customer service is key and probably one of...

We've overall had a great experience with OneCause. The customer service is key and probably one of the most important aspects to us because we are a small organization. The price keeps rising which is tough and it would be great if tiered pricing was considered for smaller budget operations. When the price keeps going up it is tough.

Puntos a favor

We pivoted to OneCause in 2020 and it has been a game changer. The ease of uploading and the broadening of our existing base of supporters through posting online has made an impact in our revenue. The ease of collecting payments is so important and has caused much less stress.

Puntos en contra

The photo quality, size, and ability to add multiple photos could be better. It's a little tricky to navigate initially, but the customer service is great! The check-in at live event wasn't smooth and the ability to swipe a card would be so much easier.

Respuesta de OneCause (formerly BidPal)

Thank you so much for the thoughtful review, Natalie. We love hearing how helpful our support team was to your fundraising experience. Grateful to partner with your organization!