Opiniones de OneCause

Easy to use- despite a couple redundant set-ups, easy to set-up, good customer support. Overall I thought this was a great software and did everything we needed ... until they did a forced merchant migration.

Required to use their merchant: First American Payments (1st Pay) which does NOT provide ANY type of automated data import into Salesforce from OneCause.
Ironically, their affiliated company (iATS) does. Prior to the forced migration, we used iATS - which was wonderful. All data automatically imported in Saleforce, we could track everything, even provide a check/balance report for QB etc... now... nothing but pain. I even tried manually feeding it but unable to identify who paid what.

The software allows you to customize your website according to the organization's needs. It is pretty simple to process transactions, refunds, etc., when needed. OneCause also creates a database of supporters as info is being submitted, which is very helpful.

Users' login and functionality were confusing for many. We didn't like how we couldn't offer sponsorships and underwriting gifts on separate tabs on the site... The sponsorships were easily "lost" within the Auction tab, and the underwriting gifts were easily "lost" within the Tickets tab. Also, it should have been easier/less clunky for users to establish one (and only one) login and then revisit their event and guests' details to make modifications.

During Covid, it was critical to pivot from in-person fundraising to virtual fundraising and I learned about OneCause from my son's school fundraiser. The program was easy to learn and we've progressed from virtual only to hybrid fundraising and also held a silent auction. We have converted another department to also use the program and had two different fundraisers happening at the same time.

Our members are international. My own department only works with members in the United States, but when bringing this to other departments in the company we ran into difficulties with members outside the U.S.; however customer support has been awesome and helps walk us through everything when these issues arise.

We started using OneCause for our annual benefit auction February 2021. So glad we did! our 2021 benefit had to be virtual and our guests were already familiar with the program. Very intuitive but what I liked most is the plethora of tutorials and articles that I turn to quiet often to help me set up and use the site from the administrator side. Were also able to use it for a mainly contactless golf tournament in the summer of 2020 as well. Reporting after the event is robust and very helpful and customer service is fantastic!

I loved that the live chat help that was available last year. This year, you have to send an email and wait for a response. Also, I would like to be able to customize some of the reports so I can pull out just what I am looking for. Thirdly, if you require an email for a user to bid on items, there should be a default or override you can use for guests who don't have email. Not many don't but there were a couple.

We've used OneCause for several years on multiple events and it's such an easy platform. The team is supportive and always provides best practices to help keep us on track and making things the most effective. They stay in touch throughout the process which makes the day of easier on everyone. I like the extensive reporting options and variety of ways to export the data. The onsite staff is crucial for event success - their team thinks about events in a big picture way often enabling them to be a step ahead. They manage so much behind the scenes that keep the nonprofit members able to focus on guests.

Integration was easy and I can't think of anything that's missing for my needs.

OneCause is dedicated to their customers, their platforms are designed to simplify their fund raising needs.
We have used mobile bidding for many years and it is super user friendly to set-up and for guests to use on event day. In recent years we have used OneCause for guest registration too. Donation appeals are implemented with ease using OneCause and the appeals have now become a major source of revenue at our events.

OneCause integrates with many CRM systems but unfortunately not ours, Tessitura. This is not their fault it is something we need to figure out on our end.

I liked that the software was pretty user-friendly for the most part. It was nice how many different avenues they had to learn more about the software that you had purchased (OneCause University, shorter demo videos, help pages). I also loved the customer service. Any time I had a question, it was answered quickly and completely. We utilized BidPal the most for our Silent Auction fundraiser. It was very easy to understand, input items, add pictures, and price the items. The people at our event loved it once they got logged in and talked about how nice it was to know when you've been outbid, etc.

I didn't love the amount of emails they sent. There were probably 3-5 marketing emails a week. I'm sure there was a setting somewhere that I could've gone in and unsubscribed but it would be better if they didnt automatically send to you in the first place. The only other complaint that I had would be with the check-in/out app for Bid Pal. The SmartPay app was just not great. It was slow, didn't work very well, and logged us out after every customer we looked up.

The reporting is awesome and once built, the website looks great. It does take a lot to learn how to create the site, BUT [SENSITIVE CONTENT HIDDEN] was absolutely incredible and had stellar customer service.

I had difficulty with uploading pictures and files. I needed to have our graphic designer upload them for me.

In my past I have use the Peer to Peer side of OneCause and I am currently using the Bidpal feature. Both were so awesome and truly easy once you figured out the background. Both very different from each other but both helped make things so stream lined and bring in money for us. Definitely would recommend!

I don't like the look of the background of the website, but that's super minor. Lean into support they will help you figure it all out to make sure site look great and your event successful!

The availability to use it on the go and make quick changes if needed; the fact that the updated registration check in software was super easy to use and easy to make changes in if needed; the fact that we were able to set up the fundraising page quickly and that it was very clean and presentable; the fact that customer service was easy to get in touch with and would answer any questions that we had and help us pinpoint any issues as needed.

If you weren't aware of the way that items would roll over to packaging that you would have to do double work in that area (example: inputting item information so that it would roll into the packaging without having to reword descriptions, etc).