Teramind

4.6 (86)
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Detección y prevención de amenazas internas con UBA

Calificación general

4.6 /5
(86)
Relación calidad-precio
4.1/5
Funciones
4.5/5
Facilidad de uso
4.4/5
Asistencia al cliente
4.5/5

93%
Un ha recomendado esta aplicación
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Reseñas de 86

Faith
Faith
Calificación general
  • Sector: Comercio minorista
  • Tamaño de la empresa: 2-10 empleados
  • Software usado A diario durante 1-5 meses
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 9.0 /10

Teramind (best monitor) 2019

Revisado el 14/1/2019

Great experience so far, every HR should try this solution

Great experience so far, every HR should try this solution

Puntos a favor

Easy to use and monitor activities, I like the privacy features of the software as well
Performance review is easy as well as tracking activities done hence improve productivity

Puntos en contra

The costing for five user for my small organization, they can increase number of users or consider the chargers. We can get a free version for 30 days so as to recommend the s/w to others

Respuesta de Teramind

Hi Faith, Thanks for your review! We are glad to see you found value in Teramind's award winning UBA Solution.

Please keep an eye out for new feature and improvements, as we work hard towards providing an even better user experience!

We thank you once again for your review and are working towards providing an even better user experience for our customers. Your feedback is appreciated!

- The Teramind Team

Chaz
Calificación general
  • Sector: Propiedad inmobiliaria
  • Tamaño de la empresa: 11-50 empleados
  • Software usado Mensualmente durante Más de dos años
  • Fuente de la reseña

Calificación general

  • Facilidad de uso
  • Probabilidad de recomendación 9.0 /10

remote work monitoring

Revisado el 16/1/2023

Puntos a favor

This helps monitor employees when working remotely

Puntos en contra

The fee is expensive. That's the only con I can think of.

Usuario verificado
Calificación general
  • Sector: Tecnología y servicios de la información
  • Tamaño de la empresa: 51-200 empleados
  • Software usado A diario durante 1-5 meses
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 5.0 /10

For Employee Monitoring

Revisado el 16/6/2020

We planned to monitor work from home users as we started due to COVID 19 but we used only it for a...

We planned to monitor work from home users as we started due to COVID 19 but we used only it for a month and the customer service is the worst part of the product and there is no guidance available for the same. they will just send you the link on how to do it.I am using different software now at the cheaper cost which is fulfilling my need.

Puntos a favor

Auto calculation of productivity on the basis of classification of the software was good.

Puntos en contra

but in some antivirus, it is detected as the virus and also with that, there are issues in deleting and adding the system deleting the system even you removed the software from the system but cannot re-add it and there is a lot of manual work in order to check the productivity and you cannot see the login log out time properly as the customization of reports is not possible.

Yakir
Calificación general
  • Sector: Ingeniería industrial o mecánica
  • Software usado Semanalmente durante Más de dos años
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 8.0 /10

The best way and tools to supervise and control employees access to data, and their actions.

Revisado el 19/2/2018

Ability to monitor and supervise employee activity with minimum manpower resources.

Ability to monitor and supervise employee activity with minimum manpower resources.

Puntos a favor

The ability to monitor and track with a variety of useful tools the approach and actions of employees with sensitive information.

The option to set alerts and actions automatically when violating information security rules by an employee. It is excellent, saves resources and enables control and peace of mind with sensitive information.

Receiving an indication of working time on different software enables me and the CEO to monitor employee productivity, along with an examination of the efficiency of the software with which they work.

These tools allows me to detect waste of time by employees and wasting company resources.

Puntos en contra

Remote control is not good enough, I think improvement in the feature will make the product excellent and save me the need for a third-party solution for remote control and employee support.

There is a need to improve:
Remote controlled graphics.
Speed and delay time.
Enable, choice whether to notify the user about remote control or not.
Transfer file to remote control screen.

I think there should be several different price packages,
To enable selection when not all functions are used. and by that allow to reducing costs.

Respuesta de Teramind

Hi Yakir, Thanks for your review! We are glad to see you found value in Teramind's award winning UBA Solution.

You can most definitely customize the settings surrounding the Remote Control action in the Monitoring Settings (including wether or not to have the user be aware that someone has remotely connected for keystroke and mouse activity).

We thank you once again for your review and are working towards providing an even better user experience for our customers!!

- The Teramind Team

Ricky
Calificación general
  • Sector: Administración gubernamental
  • Tamaño de la empresa: 51-200 empleados
  • Software usado A diario durante 6-12 meses
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Teramind is raising the bar

Revisado el 14/7/2016

As with any company, we have our own set of problem users. Even with best-in-class web and content...

As with any company, we have our own set of problem users. Even with best-in-class web and content filters, users tend to find a way to abuse the system. Furthermore, the built-in reporting capabilities of most filtering systems lack any way to pin-point and associate a particular incident with a user. This left us having to manually investigate when problems arose.

During our research on a new employee monitoring solution, we trialled several of the major vendors products. All of which were either bloated, outdated, or difficult to setup and use. Thankfully, we found Teramind. We were immediately awestruck by the entire interface of their live demo. Their site also features a live chat that actually connected me directly to a real person after normal business hours, on a weekend! We ended up purchasing the on-pemise version of Teramind, which is available as a VM. This delivery method alleviates the setup difficulty we had with many other products. We then just deployed the hidden agents though group policy making our setup, all in all, entirely automated.

To this day, the interface and reporting capabilities of Teramind remain unmatched compared to other products we have tried. Having an actual web interface means I can access Teramind without remoting into the server or installing a console on my administrative workstations. The colored charts and graphs make it easy to distinguish information. There are multiple reports available from website history and email, all the way to keystrokes and printing. Live and recorded sessions from the monitored user's display also enhance our ability to track and view activity. Overall, Teramind is far more advanced than the other competitors. They are definitely raising the bar and I'll back them up any day.

Respuesta de Teramind

Hi Ricky, Thanks for your review! We are glad to see you found value in Teramind's award winning UBA Solution.

Please keep an eye out for new feature and improvements, as we work hard towards providing an even better user experience!!

- The Teramind Team

Jason
Calificación general
  • Sector: Software informático
  • Tamaño de la empresa: 2-10 empleados
  • Software usado A diario durante Más de dos años
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Extremely powerful software that has proven itself time and time again within our company.

Revisado el 15/2/2018

The ability to secure our customers systems with ease. Increasing their productivity in excess of...

The ability to secure our customers systems with ease. Increasing their productivity in excess of 30% and reducing their data breaches completely.

Puntos a favor

The functionality is superb. The ability to create custom scripts per employee has made security and data protection much easier. The in depth reporting means we can issue regular management reports to our customers board of directors with ease. All information is available with a few clicks in a clean and clear dashboard. The quality of the development really shows.

Puntos en contra

On occasion it is unable to show some of the data for a few hours / day. It doesn't always happen, but when it does it a bit annoying. It doesn't cause too many problems as the same data is shown in different formats so there is always a work around.

Respuesta de Teramind

Hi Clark, Thanks for your review! We are glad to see you found value in Teramind's award winning UBA Solution.

We encourage you to work with our support staff to assist in troubleshooting any issues you may experience with our software. Most of the time, this is not a fault of the software. Rather a result of the environment.

We thank you once again for your review and are working towards providing an even better user experience for our customers.

- The Teramind Team

Larissa
Calificación general
  • Software usado A diario durante Más de un año
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 9.0 /10

Convenient and comprehensive cloud based PC monitoring software.

Revisado el 13/4/2018

Remote user time management, security risk mitigation, and productivity enhancements.

Remote user time management, security risk mitigation, and productivity enhancements.

Puntos a favor

It's easy to install, access, and monitor client PCs . This is a mature and feature-rich solution for on-premise and remote user monitoring. It can be configured so users know they're being monitored; there's also a silent install option so that users aren't aware the software is installed or that they're being monitored. Customer support is easy to contact via the website (chat feature) or email.

Puntos en contra

There was some firewall and anti-virus configuration necessary, which was somewhat time consuming and not mentioned by sales, but their support staff was able to assist in resolving our issues. This is a somewhat more expensive solution than others we researched, but it also has the most features.

Respuesta de Teramind

Hi Larissa, Thanks for your review! We are glad to see you found value in Teramind's award winning UBA Solution.

Teramind is white-listed from most of the big players in the AV/FW world. For those who are currently unaware of the Teramind solution, simple exclusions may apply to allow the agent to properly communicate with the server.

We thank you once again for your review and are working towards providing an even better user experience for our customers.

- The Teramind Team

charles
Calificación general
  • Sector: Propiedad inmobiliaria
  • Tamaño de la empresa: 11-50 empleados
  • Software usado A diario durante Más de dos años
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Best for employee monitoring

Revisado el 2/10/2022

this meets our employee monitoring needs in all ways

this meets our employee monitoring needs in all ways

Puntos a favor

Most impactful that many other monitoring software don't have is the live remote viewing, and ability to take control of the remote screen. This helps with training.

Puntos en contra

We had this software installed on one of our employee's computer which was a MAC. The software did not work at all.

Kim
Calificación general
  • Sector: Petróleo y energía
  • Tamaño de la empresa: 201-500 empleados
  • Software usado A diario durante Más de un año
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Excellent Customer Service

Revisado el 21/2/2020

Overall, i love the product, but it is pricey

Overall, i love the product, but it is pricey

Puntos a favor

The software gives me a peek into the day of a user that needs monitoring

Puntos en contra

It is a little clunky, A little hard to navigate through.

Respuesta de Teramind

Thanks for your review! We are glad to see you found value in Teramind's award winning UBA Solution.

The Teramind solution can be a bit overwhelming, as we do offer a wide-array of solutions under one roof. On the top right-hand side of the dashboard you will find a Tour Guide, which should help in using and the Teramind solution to its fullest as well as any navigation issues you may run into.

We thank you once again for your review and are working towards providing an even better user experience for our customers.

- The Teramind Team

Perry
Calificación general
  • Sector: Propiedad inmobiliaria
  • Tamaño de la empresa: 11-50 empleados
  • Software usado A diario durante Más de dos años
  • Fuente de la reseña

Calificación general

  • Facilidad de uso
  • Probabilidad de recomendación 10.0 /10

Satisfied user

Revisado el 12/12/2022

Puntos a favor

You can track your employees work and progress

Puntos en contra

It's really a great software. I would recommend it.

Miri
Calificación general
  • Sector: Propiedad inmobiliaria
  • Tamaño de la empresa: 11-50 empleados
  • Software usado A diario durante Más de un año
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Monitoring review

Revisado el 22/6/2022

Puntos a favor

That it has live viewing of the employees screens, and not only screenshots.

Puntos en contra

I don't know of any cons for this. The only thing with most of these software is that once the computer disconnects from the internet you lose control.

Pradeep
Calificación general
  • Sector: Salud, bienestar y deporte
  • Tamaño de la empresa: Trabajador autónomo
  • Software usado A diario durante 6-12 meses
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Preventing under billing in Essensuals Toni&Guy Salon in India

Revisado el 13/11/2018

It has been a good journey.

It has been a good journey.

Puntos a favor

We have been using Teramind to prevent under billing in our salon for the past year. It is the best solution I had found in the market. It recorded all our billing activity so that in case of a issue we were able to asses what went wrong where. It also brought productivity up as we could monitor the access of non work related websites.

Puntos en contra

Sad to say that we no longer use Teramind as it has a min requirement of 5 licenses but we have only one system to monitor. It is not friendly for small scale businesses who still face the issues that other businesses have. Would be nice to see a single user solution in the future.

Respuesta de Teramind

Hi Pradeep, Thanks for your review! We are glad to see you found value in Teramind's award winning UBA Solution.

Please keep an eye out for new feature and improvements, as we work hard towards providing an even better user experience.

We thank you once again for your review and are working towards providing an even better user experience for our customers. Your feedback is appreciated!

- The Teramind Team

Usuario verificado
Calificación general
  • Sector: Propiedad inmobiliaria
  • Tamaño de la empresa: 11-50 empleados
  • Software usado A diario durante 1-5 meses
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente

Great for Monitoring Employees

Revisado el 17/4/2018

Puntos a favor

We love that we can Remote control, view, and setup triggers for employee actions. It really helps us know what they are doing on a daily basis

Puntos en contra

It is somewhat confusing to set up the triggers that gauge productivity. Maybe some guidance when setting up would be helpful!

Respuesta de Teramind

Thanks for your review! We are glad to see you found value in Teramind's award winning UBA Solution.

The Teramind solution can be a bit overwhelming, as we do offer a wide-array of solutions under one roof. On the top right-hand side of the dashboard you will find a Tour Guide, which should help in using the Teramind solution to its fullest.

We thank you once again for your review and are working towards providing an even better user experience for our customers.

- The Teramind Team

mina
Calificación general
  • Sector: Propiedad inmobiliaria
  • Tamaño de la empresa: 11-50 empleados
  • Software usado A diario durante Más de dos años
  • Fuente de la reseña

Calificación general

  • Facilidad de uso
  • Probabilidad de recomendación 10.0 /10

Very Satisfied User

Revisado el 2/12/2022

overall experience is really great. Would recommend

overall experience is really great. Would recommend

Puntos a favor

we are really happy with Teramind. When you have employees working remotely, this will really help you

Puntos en contra

It helps you keep track of your employees' work and time that they worked. The best feature is the live option

Laura
Calificación general
  • Sector: Recursos Humanos
  • Tamaño de la empresa: Trabajador autónomo
  • Software usado A diario durante 6-12 meses
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 8.0 /10

Teramind is a great tool for tracking

Revisado el 8/3/2019

I highly recommend this program. Customer service is great and help you right away!

I highly recommend this program. Customer service is great and help you right away!

Puntos a favor

My favourite part about this program is the ability to monitor activity and put rules on accounts to notify you if a rule is broken.

Puntos en contra

this program was a bit costly for us and there was times that we would not be able to see the activity for some reason.

Respuesta de Teramind

Hi Laura, Thanks for your review! We are glad to see you found value in Teramind's award winning UBA Solution.

We encourage you to work with our support staff to assist in troubleshooting any issues you may experience with not being able to see activity.

Please keep an eye out for new feature and improvements, as we work hard towards providing an even better user experience!!

- The Teramind Team

Ben
Calificación general
  • Sector: Tecnología y servicios de la información
  • Tamaño de la empresa: 2-10 empleados
  • Software usado Semanalmente durante 1-5 meses
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Easy to use, the data you need. Bit expensive though and support is not as good as it should...

Revisado el 27/7/2017

Got the data I needed, the simple installation & configuration were a joy, and the hidden running...

Got the data I needed, the simple installation & configuration were a joy, and the hidden running of the software worked perfectly, which was very impressive considering the amount of data it was gathering in the background. The user didn't notice it at all, which is critical to a secret monitoring product.

Puntos a favor

Very easy to use, though a little fiddly to get working (need to pinhole firewall and add AV exclusions in my case). Installation itself is dead simple, but getting it to report needs those aforementioned, at least in my case. The data that it gathers and the reports that you can get are excellent, management is easy. Very difficult to find software that does PC monitoring and gives you the data you need in an easily accessible way with minimal, simple configuration. Best option I have found, certainly.

Puntos en contra

A bit expensive for the sort of deployment they are thinking of (permanent, corporate). Acceptable for my uses though, which are probably more common (temporary, individual). The support is also a bit lacking - chat/email only and can be slow or needing multiple prompts for communication. I also don't like how if there is an outage of reporting it doesn't seem to be possible to get logs from the software that would indicate the reason why. I have asked and received no response from their support staff, which was irritating.

Respuesta de Teramind

Hi Ben, Thanks for your review! We are glad to see you found value in Teramind's award winning UBA Solution.

Please keep an eye out for new feature and improvements, as we work hard towards providing an even better user experience!

- The Teramind Team

Andrew
Calificación general
  • Sector: Construcción
  • Tamaño de la empresa: 51-200 empleados
  • Software usado A diario durante 6-12 meses
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Excellent softwre

Revisado el 20/2/2020

Puntos a favor

Easy to setup and use, has some amazing features to monitor employee behaviour. We looked at several options to monitor users on the network, Teramind was far and away the best option and we have never regretted it's implementation.

Puntos en contra

it's on the expensive side but you get what you pay for!

Respuesta de Teramind

Hi Andrew, Thanks for your review! We are glad to see you found value in Teramind's award winning UBA Solution.

Please keep an eye out for new feature and improvements, as we work hard towards providing an even better user experience!!

- The Teramind Team

Pranay
Calificación general
  • Sector: Tecnología y servicios de la información
  • Tamaño de la empresa: 1,001-5,000 empleados
  • Software usado Semanalmente durante 6-12 meses
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 9.0 /10

It is the best computer security software which records user work while working on a computer.

Revisado el 29/5/2018

By using this software, organization is safeguarded from threats and rapid growth is seen in the...

By using this software, organization is safeguarded from threats and rapid growth is seen in the organization.

Puntos a favor

I like the feature of finding and blocking destructive activity, as it protects the organization from threats. Recording the every action of the user feature is awesome as it also improves the individual employee performance.

Puntos en contra

Setting up this software is not easy I feel that some guidance is required. This is the only cons i can find with it.

Respuesta de Teramind

Hi Pranay, thanks for your review! We are glad to see you found value in Teramind's award winning UBA Solution.

The Teramind solution can be a bit overwhelming, as we do offer a wide-array of solutions under one roof. On the top right-hand side of the dashboard you will find a Tour Guide, which should help in using the Teramind solution to its fullest.

We thank you once again for your review and are working towards providing an even better user experience for our customers.

- The Teramind Team

Mel
Calificación general
  • Sector: Práctica médica
  • Tamaño de la empresa: 2-10 empleados
  • Software usado A diario durante 6-12 meses
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Great product. Well worth using. Easy to use. Resolved all problems. Price is good

Revisado el 23/5/2017

Peace of mind! I never had a issue with this product. Everything was such an ease to use. Being...

Peace of mind! I never had a issue with this product. Everything was such an ease to use. Being able to set what you want to monitor is so easy. Being able to remote in and even take over the computer you are monitoring is amazing if something gets out of hand.

Puntos a favor

Being able to not be in the building all the time to monitor. This product helps you sleep more knowing you are being protected!

Respuesta de Teramind

Hi Mel, Thanks for your review! We are glad to see you found value in Teramind's award winning UBA Solution.

Please keep an eye out for new feature and improvements, as we work hard towards providing an even better user experience!

- The Teramind Team

Tim
Calificación general
  • Sector: Aprendizaje en línea
  • Tamaño de la empresa: 51-200 empleados
  • Software usado A diario durante 1-5 meses
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Works very well

Revisado el 12/4/2018

lets us see what our employees are doing.

lets us see what our employees are doing.

Puntos a favor

Keylog and screen video the dashboard is clean and easy to use. The reporting features are top notch. Ranks high compared to other software. We were looking for something like this to help figure out what our users are doing at work with their computers and with the network. This product has done a very good job in helping understand what people are doing while at work. I would recommend this product.

Puntos en contra

Cost for cloud console is high, I have had to contact support for a question in chat and was never answered.

Respuesta de Teramind

Hi Tim, Thanks for your review! We are glad to see you found value in Teramind's award winning UBA Solution.

The Cloud solution is offered both as a monthly or annual subscription. Annual subscriptions save you 2 months out of the year.

We thank you once again for your review and are working towards providing an even better user experience for our customers.

- The Teramind Team

Jesse
Calificación general
  • Software usado A diario durante 1-5 meses
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente

We are happy extremely happy with the overall product and the Customer service is outstanding.

Revisado el 16/2/2018

Puntos a favor

We like the ability to view staff productivity and performance, we not only utilise this internally but for our customers. The video capture feature is useful in our industry as we utilise this for forensic evidence.

Puntos en contra

The rules can be a bit of a hassle to setup, not having a clear guide on how these should be set up can delay the install process.

Respuesta de Teramind

Hi Jesse, Thanks for your review! We are glad to see you found value in Teramind's award winning UBA Solution.

Teramind has a library of 250 templated policies you can use right out of the box. Fot your convenience we have split them up into multiple categories so you can easily pinpoint a policy of interest. As always, you can work directly with our sales team to get some additional pointers.

We thank you once again for your review and are working towards providing an even better user experience for our customers.

- The Teramind Team

Mike
Calificación general
  • Software usado A diario durante 1-5 meses
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente

Software does the job that is needed. User friendly and on point.

Revisado el 8/5/2017

Puntos a favor

The things I like the most about this software are the screen shots and video of items that are being monitored. The tool is straightforward and easy to use. Setup is really quick. Default items to monitor are a big help.

Puntos en contra

The think I like the least is the Price. It would be nice if it was cheaper on a yearly basis. Then I would roll it out to the entire organization.

Respuesta de Teramind

Hi Mike, Thanks for your review! We are glad to see you found value in Teramind's award winning UBA Solution.

Please keep an eye out for new feature and improvements, as we work hard towards providing an even better user experience!

- The Teramind Team

Jose
Calificación general
  • Software usado Semanalmente durante 6-12 meses
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente

Excellent product, easy to install, easy to use

Revisado el 21/2/2018

Puntos a favor

Very simple and straightforward to install and use. No problems with firewalls or whatsoever. It simple works!

Puntos en contra

It is a little bit expensive, I would suggest to have an entry level price mode with a basic fee per agent and limited to one week data, and then pay more if you really need to store longer periods.
In any case is the best product in market.

Respuesta de Teramind

Hi Jose, Thanks for your review! We are glad to see you found value in Teramind's award winning UBA Solution.

Teramind offers both monthly and annual subscription models for the cloud hosted solution. Annual licenses save you 2 months out of the year!

We thank you once again for your review and are working towards providing an even better user experience for our customers!!

- The Teramind Team

Patrick
Calificación general
  • Software usado A diario durante 1-5 meses
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente

Simple, comprehensive, configurable everything we were looking for. Well done

Revisado el 17/4/2018

Puntos a favor

It provides a comprehensive view of what is going on in our business and allows us to configure it to deliver productivity metrics that we rely on.

Puntos en contra

It created some conflicts in unexpected places that took some time, and very good customer support to sort out.

Respuesta de Teramind

Hi Patrick - Thanks for your review! We are glad to see you found value in Teramind's award winning UBA Solution.

Given that we do quite a bit of monitoring, and the fact that no two environments are identical, minor tweaks maybe necessary to allow Teramind to do its job. Glad to hear support was able to assist in troubleshooting.

We thank you once again for your review and are working towards providing an even better user experience for our customers.

- The Teramind Team

Charles
Calificación general
  • Software usado A diario durante 1-5 meses
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Great tech support, really know what they're doing.

Revisado el 13/2/2018

Puntos a favor

Simple and intuitive. The setup was straight forward and started capturing data immediately. Rather powerful tool.

Puntos en contra

I couldn't find the documentation but that's likely my fault. Just did a support session and trying to leave them a good word.

Respuesta de Teramind

Hi Charles, Thanks for your review! We are glad to see you found value in Teramind's award winning UBA Solution.

The User Guide is conveniently placed on the footer of our website and can be accessed from any page in the Teramind website. As always, our support staff is ready and able to assist in answering any questions you may have

We thank you once again for your review and are working towards providing an even better user experience for our customers.

- The Teramind Team