Opiniones de Little Hotelier

Hola Hector,

Gracias por compartir su opinión. Estamos encantados de que Little Hotelier le resulte una herramienta útil para realizar sus tareas diarias. Valoramos todos los comentarios y trabajamos para seguir mejorando nuestros servicios y la experiencia de nuestros clientes. Tomamos nota de su recomendación para contar un punto de venta que no sea solo para habitaciones.

Además, nuestro equipo de asistencia está a su disposición para ayudarle con lo que necesite o para transmitir su opinión para su consideración en el futuro. Puede ponerse en contacto con nosotros a través del chat (24 horas) y nuestro equipo de expertos estará encantado de ayudarle.

Un saludo,
Ereena

Hi Tomeu,

Thank you for taking the time to leave us your feedback! We are sorry to hear about your experience and want to find a solution about how we can make Little Hotelier work for you. We are here to support hoteliers and property owners, and we aim to provide you with a user-friendly experience and better control over your day-to-day, plus more time to delight your guests. Would you be able to drop me an email as I don't have your email and details for me to help you? Once I have your contact details, one of our team will be in contact asap to support you.

Kind regards,
Ereena

Hola Veronika,

Te agradecemos por tomarte el tiempo de compartir tu experiencia con nosotros. Es una dicha que hayas podido remplazar excel por un sistema con mas funcionalidades que te permita realizar todas tus tareas diarias en un solo lugar.

Muchas gracias por tu sugerencia acerca de la app. Nuestro equipo esta trabajando para mejorar la visibilidad del calendario, asi que te mantendremos informada de cualquier actualizacion.

Esperamos seguir ofreciendote un servicio de calidad.

Saludos,
Jessica

Greetings Silvia

Thank you for taking the time to leave a review and feedback. It's wonderful to hear that you have found Little Hotelier to be a reliable and valuable part of your operations. Our team takes all feedback and suggestions seriously to ensure we are supporting Hoteliers and continually improving your experience. Anytime if you need anything we are available via chat, which is available 24/7 where our team of experts will be happy to assist you.

Kind Regards,
Ereena

Hola Hector,

Muchas gracias por compartir tu opinion. Nos encanta saber que nuestro sistema sea super facil de utilizar y que estes obteniendo buenos resultados.

Muchisimas gracias por tu apoyo y confianza!

Saludos cordiales,
Jessica

Hola Oralia,

Muchas gracias por compartir tu experiencia con nosotros. Nos alegra mucho que hayas decidido adquirir nuestra plataforma. Cuando empieces a utilizarlo mas a fondo te daras cuenta que tenemos traduccion disponible en 8 idiomas. Si este no es el caso o tienes dificultades en ver la informacion en otros idiomas, por favor ponte en contacto con nuestro equipo de servicio al cliente a este numero +52 334 624 0480 y con gusto te ayudaremos.

Te damos la bienvenida y esperamos que podamos ayudarte en todo lo que necesites. Gracias por elegirnos.

Saludos cordiales,
Jessica

Hola Javier,

Muchas gracias por tomarte el tiempo de compartir tu experiencia con nosotros.

Nos encanta saber que estas satisfecho con Little Hotelier. Gracias por tu sugerencia. La tendremos en cuenta para mejoras a futuro.

No dudes en contactarnos si tienes alguna duda. Estamos aqui para servirte.

Saludos cordiales,
Jessica

Hola Emelina,

Muchas gracias por compartir tus comentarios y sugerencias. Little Hotelier permite dar acceso individual por cada usuario, asi nos aseguramos que todas tus operaciones sean seguras. Esto tambien te permite que manejes el acceso de cada usuario dependiendo de las areas de interes y las funciones que quieres que ellos realicen. Asi mismo puedes desactivar a aquellos usuarios que ya no esten trabajando contigo.

Gracias por confiar en nosotros,
Jessica

Hola Caleb,

Muchas gracias por compartir tu opinion. Nos alegra saber que estes teniendo una buena experiencia con nosotros.

No dudes en contactarnos por medio de nuestro chat en linea si necesitas ayuda con cualquier cosa. Estamos disponibles las 24 horas del dia.

Gracias por elegirnos,

Jessica

Hi Zanneta,

Thank you for taking the time to review Little Hotelier.

Our system has been purposely designed to be easily understood by all users so we're pleased to hear that you find our system intuitive and user-friendly.

We're constantly working to improve the service and support we offer our customers and ensure that all support queries are answered in a timely and efficient manner.

If you have any further questions, don't hesitate to get in touch with a member of the team.

Thanks,
Kaitlyn @ Little Hotelier

Hi there,

Thank you for reviewing Little Hotelier. We are pleased to hear that you have had a positive experience using Little Hotelier for your holiday rental business.

If you have any further feedback or questions, please don't hesitate to get in touch with the team.

Thanks,
The team @ Little Hotelier

Hi Robert,
We sincerely apologise for the delay in addressing your concerns and for the inconvenience you've experienced with our platform. It's disheartening to hear that you haven't received the level of customer service you deserve, and we understand the frustration of not receiving payments in a timely manner. Please accept our apologies for any miscommunication or oversight on our part. Rest assured, we are actively working to rectify the situation and ensure that your payments are processed without further delay.

I would like to personally assist you with resolving this matter. Could you please email me your details at [email protected]? I'll ensure that your concerns are addressed promptly and that you receive the support you need.

Warm regards,
Ereena R.

Hi David,

Thank you for leaving us a positive review! We are happy to learn that you find Little Hotelier easy to use and make your booking seamless.

If you ever have any questions, please reach out to us; the Little Hotelier team is here to support you as you continue to modernise your systems.

Warm regards,
Ereena

Hi Elizabeth, we are sorry to hear that your experience didn't live up to our usual standard. I believe that someone has been in touch with you to help you with the fees similar to the review you left in Trustpilot. It is currently in process. Please know that your experience means a lot to us. If you need anything else, please email me at [email protected] I will do my very best to help you. Thank you!

Regards,
Ereena R.

Hi Adam,

Thank you for sharing your experience with Little Hotelier. It's great to hear that you found it generally easy to implement and that their sales pitches were effective.

However, I am sorry to hear that you have experienced issues with mapping errors and bookings not showing up at the front desk. I understand how frustrating it can be when you can't get a real person on the phone to help you and only have access to a chat window. I will address these issues and improve the system's functionality to meet your needs.

Thank you for sharing your feedback. I hope our team can address these issues and continue improving the software's functionality to better serve your property needs.

Hi Cristina,

Thanks for taking the time to review Little Hotelier.

We're happy to hear that your experience with our product has been positive.

Let us know if we can help you with anything.

Thanks,
Kaitlyn @ Little Hotelier

Hi Tobi,

Thank you for taking the time to leave us a review. We appreciate both the positive aspects you mentioned and the areas where you feel we could improve.

We're sorry to hear about the issue you've experienced with the triple charge of service charge, and we would like to work with you to resolve this issue as soon as possible. On exporting reservation data and public roadmap, we are constantly working to improve our system and we'll consider your feedback as we continue to improve Little Hotelier experience.

Hi there,

Thank you for leaving us a review. We are sorry to hear about your experience and want to come to a solution about how we can make Little Hotelier work for you. We are here to support hoteliers and property owners and our aim is to provide you with a user-friendly experience and better control over your day to day, plus more time to delight your guests. I have emailed you directly with my email address for you to provide me with the best details to contact you and one of our team will be in contact asap to support you.

Thank you

Hi Tom,

Thank you so much for sharing your feedback with us. We're really glad you're finding Little Hotelier as good value, stable and reliable. We continue to work on improving the products for customers like you.

We appreciate your feedback about the onboarding process and you will be relieved to know we have made some big strides in streamlining and simplifying this process recently, however I am sorry to hear this wan't a great experience for you when you set up 2 years ago. Likewise, we have improved the communication between our development and support teams which I hope you are noticing now.

Thank you so much for your continued partnership with Little Hotelier, Tom.

We appreciate your patience and support, and if there is anything else we can do to help please reach out to our support team.

Warm regards,
Jessi

Hi Karl,

Thank you so much for your insightful feedback. We are so glad to hear you are happy with our booking engine and our support team.

Working on improving our customers' experience is always a collaborative journey for us, so on your point on duplications and blacklists, we've shared your recommendations with our product team's for consideration alongside other customer's suggestions.

Thank you again for choosing Little Hotelier, Karl.

Kindest,
Jessica