Opiniones de Neko

Puntos a favor

Absolute value for money, easy to operate with fantastic punctual support. Having used many other software systems in the past I highly recommend Neko for value for money

Puntos en contra

There is nothing that comes to mind that I don't like about Neko. It meets all my requirements in assisting me run my business.

Puntos a favor

1. Of recent, the information about Corona Virus and keeping up to date with the worlds changes through the challenges of operating a business.
2. The online help chat with quick turn around response.

Puntos en contra

Needing to pay for the "add on's" for things like the reminder emails to clients, or txts to the clients.
I dont use these and do these functions manually to avoid a higher subscription.

Puntos a favor

easy to use, reports, stock take, ability to link to online bookings, client history, staff rostering

Puntos en contra

doesnt notify you when running out of credit therefore stops sending reminder texts to clients with no notification. doesnt alert you if client replies to a text other than Yes or No. for example if a client writes "no sorry" or messages to change an appointment time it does not notify us.
Have had problems trying to move appointments across dates, sometimes doesnt work and you lose the booking or it doubles up. Messages sometimes dont get sent to clients, replies sometimes dont come through at all so you dont know they have tried to confirm the appointment. Not sure if there is a way to put on ipad to give to clients to fill out their client card on first visit - that would be good

Puntos a favor

If there is a optional to set up what we can see on the schedule. For example, on the schedule screen, when the mouse(arrow) go or right click the scheduled appointment, we can see the basic details, like name, phone number, booking time , services & comment etc. but we cannot see the card number, cause we basically just located the client with card numbers not their name or phone number. So we need to open another page to use there phone number / name and search them out, click in to their profile, and also scroll down to the bottom and check the card number and find their card out.

Puntos en contra

Let us choose what we hope to display on the scheduled appointment (the little box when we right click the scheduled appointment) / add display “card number”

Puntos a favor

I love the layout and how easy Neko is to use! It is so customisable if you want it to be or you can use it for basic needs too. It’s easy to store client info and make bookings too. It has different payment options too which enable you to use the software with most payment systems

Puntos en contra

Sometimes it could be a little buggy and freeze but they have since seemed to correct this in the last few months I haven’t had an issue.

Puntos a favor

It's easy, user friends for me and my clients. The online booking is great and the features are amazing. Best value on the market in my opinion.

Puntos en contra

Unable to get support (like actual assistance where you can talk it out)
They are quite responsive to emails but if your not a techy, then some issues can be harder to fix. Iv never had a severe problem with Neko though - just more setting up in the early days when it only had a few tabs hehe

Puntos a favor

Love the software it’s so easy and can log on anywhere phones iPad and computer I love it.

Puntos en contra

Would love to get a notification when sms credits are low so I know if txts aren’t being sent out because iv ran out.

Puntos a favor

Very easy to use and covers most aspects

Puntos en contra

It does glitch out a lot and you can’t use 2 different gift vouchers for the one person treatment and if a mistake is made with transactions you can’t change it back of house

Puntos a favor

Value for money, great analyses, tailor-made beauty salon software, good customer service. Very helpful tool to analyse our sales, follow the staff's turnover.

Puntos en contra

Old fashion design, which isn't disturbing in the salon work, but if you have a very modern website, it's a little bit strange to use this old fashion booking system. It would be great to have a possibility to connect directly to our website. Actually we don't use the booking system, we use wix.com for bookings.

Puntos a favor

We did not progress the trial due to the requirement for a credit card during the set up process.

Puntos en contra

The request for a credit card for evaluation purposes. We have tested many salon and spa management SAAS offerings, none of which requires credit card details for evaluation purposes.

Puntos a favor

This software is Simple, straight to the point, easy to use.
My clients have loved how easy it is to book their own appointments when it suits them.

Puntos en contra

I have had Clients tell me that they are having alerts (reminders) sent to them at 4am in WA.
I have yet to contact Neko Support to try and rectify this issue.

Puntos a favor

Over the past two years, the customer support team have continued to be argumentative and unhelpful. The cloud base storage is great, but unfortunately the customer service makes this company a terrible choice for professionals. If you want to feel valued, this is not the company for you.

Puntos en contra

The customer support and service. Consistently unhelpful, it’s a work it out yourself approach. So if you’re not tech savvy, expect to struggle.

Puntos a favor

It has tons of functionality, is affordable & easy to use. A great combination! It is very easy to use For anyone looking at Salon software, I would definitely recommend the online NEKO software!

Puntos a favor

The ease of use....l the transportable system is great for todays business.

Puntos en contra

Changing transactions.... sometimes I find I've entered the wrong curreny and can't change the sale without cancelling transaction and starting again...