Opiniones de TicketSource

Five star rating. Easy to use. Pleasant and helpful staff. Easy to contact on the phone. No long arduous messages whilst waiting to get through and no long wait time. I often get through in a matter of seconds. I don't recall ever having to wait more than a two or three minutes before my call is answered.

Does what it promises.
Editing entries is harder than it needs to be. I never click on the correct menu option the first time - definitely not intuitive to anyone other than the writer of the software. This would be less frustrating if I used the system more often but with only a couple of events a year I have to learn the quirks again each time.

I loved that we could share the booking fee with the customer and that it was one of the cheapest fees around when I searched. It felt smooth, quick and simple to use for my business and for customers. Refunds were easy to issue and contacting customers with event updates via Ticket Source was easy. Will defintely use it again.

Excellent. I'm very glad we made the change

Transfer from theatre ticketing system was an extremely positive experience and appreciated by all the many users, selling tickets for 14 events.

Found the whole process very easy from setting up events to payments and links to adverts for events. Saves time and collects customers data very easily. Thank you xx

A deligt to use. Made the whole event manageable

Generally a smooth process from start to finish.

Ticket Source gave us everything we needed to connect with our audience after 2 years of no productions due to COVID restrications. It exceeded our expectations in all areas.

I like the quick answering of the Ticketsource helpline phone by someone in the UK (Wales) who is of course familiar with our language and vernacular. Help lines in the Philippines may be on offer 24/7 but they dont understand the nuances of an issue being discussed. I am running a multi-event festival it has become very simple to set up the system now.

Amazing!!!!! Saved me literally 25 hours of work and ticket sale communications with parents

TS is one of those rare services that delivers exactly what it says. For a small arts organisation that is always looking for cost-effective solutions, TS has proved invaluable to us. It is easy to use, provides a variety of information in formats that can be exported to our other systems and flexible enough to not only serve as an in-house box office, but also as an on-line customer service which can be managed off-site by our volunteers - everything we need.
Its customer service is truly outstanding. On the rare occasions when we have had to contact them with a technical issue it is resolved quickly and efficiently. Sometimes we have asked for slight changes to made to the system and, when possible, these have always been made.
The only small criticism I would make is with regard to the ticket printer which every now and again stops working. This seems to be caused by a problem with the printer cache which, because it is not on our network, has to be cleared by TS. Again, technical support resolves this quickly and has made suggestions for preventing future problems.

1, Good customer service and very helpful to provide solutions and ideas to suit the clients needs
2. Simple to use system, however we still have issues with the scanners and collation of scanned users
3. Versatile product - but the functionality to allow the client to associate a bar code with a particular seat for Season Ticket holders would be useful. For example we need bar codes printed onto cards before a person has chosen an actual seat.
4. Competition is growing from other similar companies offering to charge ticket commissions of 5% and payments made as they are purchased by the customer - From our company viewpoint we are very happy with Ticketsource but we have to evaluate options, especially commercial ones that serve our customers and cash flow better from a commercial standpoint.

When we decided to open up the then Writhlington School theatre as a small professional venue, a robust box office system was essential. The venue was run by one full time and one part time staff, so minimising effort was very important for us. TicketSource makes everything so easy. It took less than an hour for us to set up the system, from scratch, including seating plans, venue details box office front-end and Facebook integration. Customer support from TicketSource has also been first rate. One one occasion, I had to phone them an hour before a show went up and they quickly resolved my problem over the phone.

Overall, TicketSource has been a fundamental tool in our development of the venue. TicketSource Express allows us to have volunteer ushers scanning tickets from iPads at the auditorium doors. But the thing I value most about TicketSource is that it is still evolving. They are constantly listening to feedback and adding new features, most notably the rework of reservations. I've recommended TicketSource to many other small companies who have also reported great success with it.

If you're a small venue or company looking for an all-in-one box office solution, you need TicketSource.

Took away the hassle of ticketing almost completely.

I've been using Ticketsource for nearly four years with a Live music project in the Yorkshire Dales. the system allows multiple venues to be stored so setting up a gig is as simple as copy event and change the band name. I use a bar code scanner at event which makes entry easy and looks awesome. most of my guests just use the home printed tickets and the system alerts if someone tries to cheat. Support is great, but hardly had had to use it. it works best with wifi access at the venues but can be ran off line if down loaded once online ticket sales close. A great advantage it that cash sales pre event can be entered free of charge for those guests without internet. The only disadvantage is the sales payment is not made until the Wednesday after a weekend event which effects cash flows if you have a expensive band to pay on the night. In conclusion its a fab system which is easy to use and sell tickets online, hopefully I will be using Ticketsource for years to come.

The customer support was great, I especially liked the fact the team could view how I had set up our event page and provide step by step advice. The FAQ's on the website were helpful too.

I often found it difficult to find the right set of data and became confused at times when trying to understand the difference between two data sets eg. sales report, the front of house report, price category report etc. However, whenever I had a query, customer service was always available to take my call.

One suggestion for improving the system would be to have a function where customers who buy tickets can be directed to share their purchase on Facebook or Twitter.

Very easy and simple to set up and manage with quick payment of ticket money

I think Ticketsource is a very good website for amateur companies to use. The seating plan side of things is quite difficult to create but once you have the main template for your theatre its great that this is added top you account and reused.

The one aspect I find difficult is keeping on top of bookings made outside of ticketsource (i.e phone, at rehearsals) and then integrating those into the system so you don't over sell etc.

Removing the mess of manual ticketing and people reserving block bookings, then canceling.

I have been using ticket source on behalf of The Kings Hall and can say just how pleased I am with the service. It's very easy to use - customers have given great feedback and I've been able to edit events with no fuss. On a couple of occasions I have called the help line and they have been very quick to answer - no long waits which is so often the case with other companies and they have been able to advise and sort my question straight away. If I have to mention an improvement I would only say it would be good to see our events go out in their Twitter feeds occasionally. Overall, top marks!

As a society we started using TicketSource a few years when we started our website.
We were told about it by another local company ( Concept Players ) and I was charged with finding out what they could for us. I went to the website and the site was simple and informative and within minutes I had all information for me to advise the committee about it. The commttee deceided to use them and I was instructed to to go ahead and I then went back to the website and within minutes I had arranged an account and it did not take long to get our tickets online. The tickets sell well and we can get all the information about our ticket sales and at the end of the sales period the money is transfered to our bank account with no fuss.
It would be fair to say that they offer a first class service with no fuss and if you need any help then it is only an email or phone call to get it sorted.