Opiniones de TenFold
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Reseñas de 151
- Sector: Internet
- Software usado A diario durante Más de un año
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Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
Great tool for Account Management!
Revisado el 29/12/2017
Puntos a favor
Ability to schedule follow-ups while dispositioning the call improves efficiency!
Having used other programs for calls, Tenfold stands above with little to no degradation of call quality.
Data integration between Salesforce and Tenfold creates a seamless workflow.
Puntos en contra
Limited history is shown when going into 'Recent' on the pop-up window. Having used other software applications, honestly there isn't a lot I don't like about Tenfold!
- Sector: Tecnología y servicios de la información
- Tamaño de la empresa: 51-200 empleados
- Software usado Otro durante Más de un año
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Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Great product...needs some features.
Revisado el 30/8/2017
Puntos a favor
The sales reps were very friendly and responsive. If I ever had any questions about our account, pricing, etc., the sales team would respond to my e-mails and phone calls within minutes. They even directed my technical questions to their support staff when it was appropriate. There were several times I asked the sales team technical questions and they always connected with the right support technician.
The tech support was very knowledgeable and quick to respond. Any time I had a problem they always had a solution and it was quick to implement.
The software performed as expected. The popups worked most of the time and performance was never laggy.
Puntos en contra
There is no ability to customize the popup. It is stuck in one place (bottom right) and can't be moved. Just adding something as simple as being able to move it up and down would make a world of a difference. I don't know how many times the popup got in the way of other information I was trying to look at.
It would, of course, be a much better product if the popup were it's own app that could be docked anywhere on the screen. Tying the popup to Chrome really keeps this software from being the best it could be.
There are no skins, color options, customize options, or anything like that for the popup window. There is nothing you can do to affect how it looks, what information is on it, and where it is docked. Solve those three issues, and you have an amazing tool that is flexible and personable.
- Sector: Internet
- Tamaño de la empresa: 5,001-10,000 empleados
- Software usado A diario durante 6-12 meses
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Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 4.0 /10
Tenfold User
Revisado el 13/9/2017
Puntos a favor
Click to dial is a great feature as well as saving notes for a follow up . I have been using Tenfold at my current job for more than 6 months and I would say it's a great software to use at work.
Puntos en contra
Bugs and at times the program being down which slows down production. From my perspective as employee of Wayfair it works well but there are times it can be frustrating.
- Sector: Aprendizaje en línea
- Tamaño de la empresa: 51-200 empleados
- Software usado A diario durante Más de dos años
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Fuente de la reseña
Calificación general
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 9.0 /10
Tenfold saves me hours a week!
Revisado el 15/9/2017
Puntos a favor
I have used Tenfold for 2 years and love it. It has made my daily tasks more efficient and saves me at least an hour a day. The easy to use pop out makes note taking for calls quick and automatically syncs to SF which allows me to make more dials which equals more sales. Another nice features is the click to dial which allows my X-Lite phone to automatically dial the number also saving me time. I highly recommend Tenfold if you make calls in your line of work. They will not only save you time but make you more money!
Puntos en contra
Sometimes the pop out doesn't work and our admin has to restart the program. One suggestion is to be able to make changes to the contact fields without having to go into SF.
- Sector: Edición
- Tamaño de la empresa: 1,001-5,000 empleados
- Software usado A diario durante 6-12 meses
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Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 9.0 /10
A superb tool to make and track official calls.
Revisado el 6/7/2018
Puntos a favor
The application is easy to use. A Great functionality, is another plus. You can track the incoming calls and keep a watch on individual employee’s performance including details like call durations and intervals. The application has integrations with the salesforce, so without even dialling, you automatically get connected with the customers. Even during a call is made, the application enables notes to be entered to the salesforce’s data folder. The customer service team is very responsive, in case of queries be it email or calls, they respond very well. You can get an in-depth idea about your team's productivity. It is simpler to make follow-ups and you can see the previous conversation threads. The additional features like voicemails, special commands help in reducing the time consumption.
Puntos en contra
Pop up requires improvement in customization. System crashes occur during the daytime if the calls exceed a limit.
- Software usado A diario durante Más de dos años
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
The ability to make and log calls is a great tool
Revisado el 27/11/2017
Ease of use
Ease of use
Puntos a favor
It is automatic and allows you to add contacts that call in. In addition, it makes use much easier.*
Puntos en contra
Sometimes it has to be turned again on when I open a program that it is associated with. I would like that to be a smoother process.
- Sector: Internet
- Tamaño de la empresa: 5,001-10,000 empleados
- Software usado A diario durante Más de un año
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Great program that has allowed our company to improve tenfold
Revisado el 12/9/2017
Puntos a favor
The best part of tenfold is the option that is allowed within the program. With these additional options, it has allowed our company to improve on our call time and response time.
Puntos en contra
The only problem i have is on occasion when the system goes down, but we have a fast response time when working with tenfold to get the program up and running again.
- Sector: Servicios financieros
- Tamaño de la empresa: 51-200 empleados
- Software usado A diario durante Más de un año
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 9.0 /10
Best thing for sales since sliced bread
Revisado el 12/9/2017
Puntos a favor
The ability for the entire sales floor to streamline their calls day to day makes the entire process incredibly easy. Coming from a company that did not have this product to here is like night and day.
Puntos en contra
Occasionally Tenfold will be delayed or stop altogether. Easy fix of manually logging out and back in.
- Sector: Tecnología y servicios de la información
- Tamaño de la empresa: 201-500 empleados
- Software usado A diario durante Más de un año
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Ease of use, good support.
Revisado el 29/8/2017
Puntos a favor
Saves time by at least 20%
Auto logs calls and notes
Logged calls can be custom on SFDC (Lead, contact, opp, acct)
Good metrics and data from previous activities.
Puntos en contra
I think they can focus on new Sales Enablement tools but the call tools that I currently use are great!
- Tamaño de la empresa: 11-50 empleados
- Software usado A diario durante 6-12 meses
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Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
Helps me organize and keep track of my conversations
Revisado el 29/12/2017
Puntos a favor
I can record details of my phone conversation which are then saved to my Salesforce on that customer's account. It is very easy to use and helps me keep track of everything going on with each customer.
Puntos en contra
Tenfold shows all of the contacts associated with every incoming and outgoing call. Sometimes I accidentally select the wrong contact, and there is no back button for me to go back and select a different contact.
- Sector: Dispositivos médicos
- Tamaño de la empresa: 11-50 empleados
- Software usado A diario durante Más de un año
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 9.0 /10
Tenfold Overall Experience
Revisado el 28/8/2017
Not only do you get a breakdown of your individual performance but you get a breakdown of the whole...
Not only do you get a breakdown of your individual performance but you get a breakdown of the whole sales team's performance. Each call is broken down by the amount of time in which you're on the phone with the customer. We tend to check up on our existing customers so it becomes very vital to stay on the phone as long as we need to extract information to be as useful as possible to ensure the quality of our solutions we offer throughout each business line.
Puntos a favor
The add-on allows you to view a detailed report of all inbound and outbound calls for the day. It breaks down the amount of calls that each rep has conducted as well as hot spots during the day that appear to be the best times to contact current customers or even prospects. The product is easily compatible with Salesforce which I recommend each sales team uses.
Puntos en contra
The product (like anything else that is technology) tends to have its kinks. In the last 3 months we have noticed that the our talk time has doubled, even tripled on occasion. This gives us a false report of what is going on throughout the sales team. If we do not know precisely the calls we are making, it is tough to hit our sales goals as a unit. Generally the more customers you call and eventually speak with, the higher our penetration rate tends to be for providing additional solutions.
- Sector: Bienes de consumo
- Tamaño de la empresa: 11-50 empleados
- Software usado A diario durante Más de dos años
-
Fuente de la reseña
Calificación general
- Facilidad de uso
- Probabilidad de recomendación 7.0 /10
Tenfold is useful in logging calls and pulling statistics
Revisado el 28/9/2021
It's a helpful tool overall, but could use some tweaking on the floating UI
It's a helpful tool overall, but could use some tweaking on the floating UI
Puntos a favor
Tenfold makes it easy to log calls accurately and even add new phone numbers to customers in the database. I love that it recognizes phone numbers in the database and pulls up the link to the customer profile, making it easy to answer while answering a call. Being able to pull up statistics on call volumes is a helpful tool for forecasting as well.
Puntos en contra
The floating UI can be annoying at time. It doesn't always stay to the side of the web browser after saving notes. The floating UI will sometimes take forever to load or save, which ends up freezing the browser.
- Sector: Marketing y publicidad
- Tamaño de la empresa: 51-200 empleados
- Software usado A diario durante Más de un año
-
Fuente de la reseña
Calificación general
- Facilidad de uso
- Probabilidad de recomendación 9.0 /10
It Makes Everything SO Much Easier
Revisado el 1/6/2018
Puntos a favor
I can keep on top of my office's call volume throughout the day, and they're hitting those numbers more frequently because of how easy it is to make the calls. One click to dial out, another click to leave a note, and then one last one to save it. Cuts down on time in between calls, which means more total talk time and more sales.
Puntos en contra
There are occaisonally calls to numbers that I know are in our CRM, but they don't get logged as a call by Tenfold for some reason. A little frustrating to have to go back in to the page an enter in the notes manually afterwards.
- Sector: Suministros y equipo para empresas
- Tamaño de la empresa: 51-200 empleados
- Software usado A diario durante Más de un año
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Tenfold has improved our company become more efficient
Revisado el 13/9/2017
The best benefits is the connection rate, We have been able to sky rocket the calls we are able to...
The best benefits is the connection rate, We have been able to sky rocket the calls we are able to connect to with local presence.
Puntos a favor
There has been many different benefits that have come along when using this program. We have been able to improve our dial time with click to dial, and also mostly improved our connection rate with local presence.
Puntos en contra
The program does stop working from time to time, but that is few and far between. And when we do have an issue we have been able to have great communication with tenfold, and are able to get the bugs worked out very quickly.
- Sector: Servicios jurídicos
- Tamaño de la empresa: 2-10 empleados
- Software usado A diario durante 6-12 meses
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Great product to incorporate with system
Revisado el 20/4/2018
We like the fact that we know who is calling and who called that person. If in fact someone really...
We like the fact that we know who is calling and who called that person. If in fact someone really called a certain person and inputting notes directly from the program.
Puntos a favor
This "caller ID" works in real time. The customers information pops up on screen and is very helpful, especially when the people who are calling are a bit skeptic. Inputting notes directly from tenfold is a plus and very useful.
I love that I can see who the call belongs to and who the last person who spoke to the client is.
Overall very useful.
Puntos en contra
A few glitches every now and then, but nothing drastic (not a game changer). The ID might not be correct and the last call might show up, however after 3 seconds it will update.
- Sector: Tecnología y servicios de la información
- Tamaño de la empresa: 51-200 empleados
- Software usado A diario durante Prueba gratis
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 8.0 /10
Easy-to-use software that integrates Salesforce calls seamlessly.
Revisado el 26/7/2021
Tenfold allows users to take a call without interrupting their current job. We now have more call...
Tenfold allows users to take a call without interrupting their current job. We now have more call notes than we ever did before, and our follow-up has improved.
Puntos a favor
Easy to set up, and the smoothest integration I've ever seen. Minimal training is required for the intuitive user interface. The only way to enter Salesforce calls without it feeling like a chore. It takes no extra time to track Salesforce calls with Tenfold. This is useful for ensuring that Salesforce is used as a tool rather than a chore. Tenfold is also used by the sales department to display live call analytics on a TV scoreboard. We now have more information and better follow-up for all of our customers.
Puntos en contra
Occasionally, you'll hear a ghost call. If your phone system's connection is lost, you won't be able to recover your data. Occasionally, fewer than once a month, there are issues with the call timer. To get everything to operate properly, I had to change several phone system settings.
- Sector: Comercio minorista
- Tamaño de la empresa: 5,001-10,000 empleados
- Software usado A diario durante Más de un año
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Tenfold has helped our company become more efficient!
Revisado el 29/8/2017
being able to use our time more efficiently!
being able to use our time more efficiently!
Puntos a favor
I like that we are able to log calls, and keep track of what happened on each call to look back on. I also like the click to call function, as well as the local presence function. We have noticed a huge increase in people that answer our call with the local presence feature.
Puntos en contra
I like least when tenfold stops working, but that is few and far between now. It used to happen all the time, but the bugs have definitley been fixed.
- Sector: Propiedad inmobiliaria
- Tamaño de la empresa: 11-50 empleados
- Software usado A diario durante Más de dos años
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
I have used the product for 3 years - all good highly recommend
Revisado el 2/5/2018
Puntos a favor
Its easy to use - it pops up, you add a little info and your tags etc. there is not much to do the product opens with the caller info and notes etc
Puntos en contra
i guess the only thing easier would be opening infusionsoft directly i need things as easy as possible - this is pretty good
- Sector: Marketing y publicidad
- Tamaño de la empresa: 51-200 empleados
- Software usado A diario durante Más de un año
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Seamless, lightweight, has come a long way
Revisado el 20/7/2018
Puntos a favor
Plays quite nice with Sugar, has only become more stable, and the additional tracking it enables has allowed me to catch mistakes and miscues in new staff faster, and in new ways. Truly introduced some irreplaceable KPIs for us.
Puntos en contra
Very rarely some pages turn off the click to dial function, its very rare and you usually only have to refresh. "quality connect" counts occasionally feel arbitrary.
- Sector: Ropa y moda
- Tamaño de la empresa: 501-1,000 empleados
- Software usado A diario durante 6-12 meses
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 9.0 /10
Tenfold is super easy to use! Makes watching productivity so convenient.
Revisado el 1/9/2017
Capturing daily call numbers, time spent with our customers talking on the phones, syncing with...
Capturing daily call numbers, time spent with our customers talking on the phones, syncing with Salesforce, makes generating call competitions for staff easy!
Puntos a favor
You can group members of the sales team so they are under your "Team". This makes it easy to view call numbers side by side.
I also love the feature of syncing to Salesforce so it automatically posts on customer accounts.
Puntos en contra
Sometimes it crashes every now and then. When this happens, members of my sales team have to manually log their calls and note them, which makes it a little more time consuming than it normally is.
- Software usado A diario durante Más de un año
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Easy Integration with Salesforce
Revisado el 19/12/2017
Easy to utilize and manage.
Easy to utilize and manage.
Puntos a favor
Easy functionality for my employees is the most important feature. Having the ability to easily manage and input their phone call notes into Tenfold in which automatically transfers to Salesforcee for tracking is effortless. The customer support has been proven to be second to none and take care of our needs asap.
- Sector: Consultoría de gestión
- Tamaño de la empresa: 11-50 empleados
- Software usado A diario durante Más de un año
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 9.0 /10
Great Feature for any Company that wants to track Customer Service Calls!
Revisado el 4/5/2018
Overall, this was a great addition to our company.
Overall, this was a great addition to our company.
Puntos a favor
The popup is a wonderful feature! The integration with Salesforce, and Customer Service are flawless as well. Great response times.
Puntos en contra
The ability to have dispositions, or preset notes, would be a major plus. Often times clients call in for the same thing, so this would save a lot of time.
- Tamaño de la empresa: 501-1,000 empleados
- Software usado A diario durante Más de un año
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
Seamless Integration
Revisado el 8/12/2017
Puntos a favor
Tracking calls in Salesforce makes my job so much easier. I can track the reach outs of my team, show speed to response, and identify struggling employees. Easy to use on it's own, easy to track in SF. I reached out to them about an issue I was having and someone reached out immediately.
- Sector: Bienes de consumo
- Tamaño de la empresa: 5,001-10,000 empleados
- Software usado A diario durante Más de un año
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Easy and hassle free.
Revisado el 7/5/2018
It captures data that is helpful for me to make sales and money.
It captures data that is helpful for me to make sales and money.
Puntos a favor
Customer service is fast and reliable. This tool makes my day to day job easier and help me work efficiently.
Puntos en contra
There are not too many issues I have come across and have been happy overall with my experience using this software.
- Sector: Medios de difusión
- Tamaño de la empresa: 2-10 empleados
- Software usado A diario durante Más de un año
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Super easy to use!
Revisado el 30/8/2017
Puntos a favor
Love that this is so easy to use every day! It's great for logging calls and keeping track of customer interactions, click to call is very convenient.
Puntos en contra
Sometimes it will glitch out and close, but that's every app and may also have to do with the fact that we have so many employees.