SendPulse
Chatbots de correo electrónico, web push, SMS y Facebook en una sola plataforma.
4.2 /5 (115 opiniones) ¡Escribe una reseña!Reseña
Puntos a favor
La estabilidad de la plataforma es correcta
Puntos en contra
Soporte técnico es problemático se debe estar haciendo traducciones para enviar la informacion porque sino lo dejan a uno dias y dias sin respuesta, en las traducciones la mayoría de veces no entienden bien el problema y en general no tienen un soporte adecuado para latino america ya que por lo que he visto dependen de soporte de otras zonas de diferente lenguaje
Respuesta de SendPulse
Hola Alonso, gracias por escribirnos y por tus buenas ountuaciones en practicamente todas las areas, a excepcion de soporte y por lo cual, estoy aqui para entender cuales han sido tus dudas y dificultades. Te hago llegar con este mensaje mi direccion de correo electronico, ayudame por favor reenviandome tu historial para analizarlo y ver de que manera podemos mejorar tu experiencia.
Que tengas buen dia, quedo a la espera de tu correo.
Ramiro Covarrubias
MKT Mgr
SendPulse Latam
Chatbots de correo electrónico, web push, SMS y Facebook en una sola plataforma.
Observación
Ha sido buena con la expectativa de mejorar mucho más.
Puntos a favor
La utilización del producto es fácil. La atención al usuario es con una respuesta inmediata.
Puntos en contra
Que no puede recibir en ella correos electrónicos, y no me deja crear múltiples bases de datos, para envíos específicos que requiero, es decir, en varias base de datos puedo tener contactos repetidos, pero es por los temas a compartir y el sistema no me lo permite.
Chatbots de correo electrónico, web push, SMS y Facebook en una sola plataforma.
Experiencia usando SendPulse
En general la experiencia ha sido muy satisfactoria, sólo hemos utilizado el Plan Gratis y de verdad las herramientas que brindan para el seguimiento de las Campañas y el comportamiento de tus usuarios son muy efectivas a la hora de implementar Planes.
Puntos a favor
Es de muy fácil uso, y brinda herramientas útiles para el seguimiento de tus campañas
Puntos en contra
Uso el Plan Gratis y obviamente sólo disponer de 500 correos para enviar nuestras campañas es algo limitante, pero se entiende que con los otros planes hay muchas más ventajas.
Chatbots de correo electrónico, web push, SMS y Facebook en una sola plataforma.
histoirica
le faltas mas opciones
Puntos a favor
la aplicabvilidad y la destreza en el desarrollo
Puntos en contra
el internet muy lento y no funciona con otras appp
Respuesta de SendPulse
Qupe tal, Franklin. Me gustaria revisar tu historial para entender a cuales apps te refieres. En cuanto a la velocidad de navegacion, analizare con nuestro equipo acciones de mejora y te agradezco la recomendacion. Tambien es importante tomar en cuenta que la velocidad de navegacion puede verse afectada por dispositivo y proveedor de servicio, temas que con gusto me ofrezco para que revisemos juntos. Gracias por tus buenas observaciones en usabilidad y desarrollo.
Un saludo y quedo al tanto,
Ramiro Covarrubias
MKT Mgr
SendPulse Latam
Chatbots de correo electrónico, web push, SMS y Facebook en una sola plataforma.
Sobre la entregabilidad a hotmail
Ha sido un desastre pues no enviá correo a hotmail y mi lista tienes como 9,000 emails. Es practicamente una perdida
Puntos a favor
Cuando hice el demo estaba muy satisfecho, pues estregaba todos los correos.
Cuando lo compre y lo use ha sido un desastre
Puntos en contra
Al parecer sus software no puedo enviar a hotmail
Respuesta de SendPulse
Alvaro, lo primero es ofrecerte una disculpa a nombre de SendPulse. Voy a analizar tu expediente para ver como fue el acompa?amiento que has tenido. Sobre la restriccion del dominio Hotmail, efectivamente es una politica global de la compa?ia y una implementacion cada vez mas comun entre plataformas de mensajeria. Microsoft (propietario de Hotmail) permite que sus usuarios conserven dichas cuentas, pero eventualmente va a migrarlos a dominio Outlook, cuyos candados de seguridad, reputacion y soporte han sido una constante desde su creacion, por su enfoque empresarial.
Con la disposicion de que continuemos siendo tu mejor opcion, te dare seguimiento.
Ramiro Covarrubias
MKT Mgr
SendPulse Latam
Chatbots de correo electrónico, web push, SMS y Facebook en una sola plataforma.
Excelente Servicio
Excelente servicio, de fácil uso, con reportes simples de entender.
Puntos a favor
Fácil integración al portal web. Interfaz de usuario muy simple de usar.
Puntos en contra
Pocas opciones de personalización para integrar al tema de un sitio.
Respuesta de SendPulse
Hola Mauricio, te agradezco la confianza y tu tiempo para escribirnos esta recomendacion. Me gustaria saber que opciones de personalizacion buscaste y no encontraste, para ver si existe la posibilidad de platicarlo con nuestro equipo de desarrollo.
Saludos y excelente dia.
Ramiro Covarrubias
MKT Mgr
SendPulse Latam
Chatbots de correo electrónico, web push, SMS y Facebook en una sola plataforma.
NADA RECOMENDABLE, ES UN ANGAÑO
FRUSTRANTE, MALA EXPERIENCIA.
Puntos a favor
NADA, NO HAY NINGUN MOTIVO POR EL QUE USARLO
Puntos en contra
BLOQUEAN DE FORMA SISTEMATICA LAS CAMPAÑAS DE USO Y NO DAN SOLUCION A LOS EMAIL.
Respuesta de SendPulse
Que tal, Alejandro. Lamento en verdad tu experiencia y me gustaria hacer lo posible por mejorarla. Revisare personalmente tu expediente para entender que fue lo que sucedio, ver si aun existe posibilidad de ayudarte y evitar en lo posible que se repita esta situacion.
Saludos y quedo a la orden,
Ramiro Covarrubias
MKT Mgr
SendPulse Latam
Chatbots de correo electrónico, web push, SMS y Facebook en una sola plataforma.
mala experiencia con sendpulse
mi experiencia es la siguiente: tengo una clinica de fisioterapia y por tanto mis pacientes firman un consentimiento informado que incluye la aceptacion de envio de correos. Hasta aqui todo bien.
Cuando me di de alta en SendPulse e intente enviar una campaña de correo, me dijeron (con solo dos preguntas) que mi lista de correos es spam, cuando les dije que la habia obtenido de esa manera (que es la normal en estos casos). Y hasta la fecha no he conseguido que me digan lo contrario, incluso diciendoles que les puedo enviar documentacion que justifique esa forma de proceder. Asi, que tened cuidado con este proveedor, porque no es oro todo lo que reluce.
Un saludo.
Sergio
Puntos a favor
en principio funciona bien el diseño de de correos
Puntos en contra
buscar en listas de correos por mas campos
Chatbots de correo electrónico, web push, SMS y Facebook en una sola plataforma.
SendPulse fits our needs for bulk mailing to our many thousands of readers of our magazine.
The ability to send thousands of emails in one go. It helps manage campaigns to all our subscribers readers.
We also get to use it to send messages to select smaller subgroups of our readers and subscribers or even our advertisers (in some cases).
Puntos a favor
The User Interface UI is fairly neat and tidy. The buttons and controls are fairly easy to figure out even without a walkthrough or guide.
The software allows you to send a huge number of emails (to clean email addresses) with ease.
They maintain a high level of integrity with regard to not sending spam (to protect themselves and yourself).
Their support staff are polite and pretty prompt in dealing with queries and complaints. They tend to offer solutions where possible.
(For example, we had a mailing list that we had built over several years which had older addresses which had lapsed and expired and changed. When we tried to launch a campaign to those addresses many bounced back and they shut down the campaign midway. Initially, we were disappointed and irritated but after getting to chat with the support team we were offered good advice on cleaning our list. )
Puntos en contra
It would be good to have an email cleaner built into the software rather than having to use an external service.
I hate to pay for anything but sometimes you have to. In the case of SendPulse i got a good deal on a special and am happy with the price i pay. Those using the software can control their budget and choose packages that suit their pocket but be aware that there are cos
Chatbots de correo electrónico, web push, SMS y Facebook en una sola plataforma.
SENDPULSE REVIEW
IT IS GOOD AND I WILL START USING MY OWN NEW DOMAIN AND I WILL START PAYING A PLAN FROM YOU GUYS EVERY WEEK
I HAD REFERRED YOUR COMPANY TO OVER 300 NEW USERS FOR THE LAST 2 YEARS
Puntos a favor
IT IS USER FRIENDLY AND FAST AND YOUR CUSTOMER SERVICE IS GOOD AND THEY ANSWER FAST WITH A GOOD HELP ALWAYS...
I LIKE YOUR SYSTEM BECAUSE YOU ARE NOT PUTTING TOO ISSUES IN ORDER TO SEND E-MAILS AS THE OTHER COMPANIES
Puntos en contra
WELL WHEN I PUT ALL MY CONTACTS FROM MY LIST
YOU ALWAYS BLOCK MANY OF THEM AND YOU PUT IT AS ERROR
BUT ALL OF MY CONTACTS THEY SUBSDRIBED IN OUR WEBSITE AND THEY ARE INTERESTED ON GEETING OUR E-MAILS
Chatbots de correo electrónico, web push, SMS y Facebook en una sola plataforma.
Great for businesses just starting out
I really haven't had any negative experiences with SendPulse, other than some minor complaints detailed in the "Cons" section of my review. They've been very helpful and friendly in fixing any issues I've had, and overall I've enjoyed working with this software.
Puntos a favor
I like the fact that it's inexpensive/free to use for most business owners with a small contact list. Most email marketing sites offer a pretty pitiful number of contacts/email campaigns for their free trials, and then hike the price up significantly for those who are in between just starting out and having a huge following.
They don't have a lot in the way of ready-made templates, but it's easy enough to customize your own, and their interface is pretty user-friendly.
Puntos en contra
It can take a considerable amount of time between sending an email campaign, and the delivery of said email campaign. I also don't like that, after going through the proper steps to make my newsletters comply with standards, I may still be regarded as spam and not be delivered to the inbox of the person receiving the newsletter.
Chatbots de correo electrónico, web push, SMS y Facebook en una sola plataforma.
Good but API is hard work
So – I am going to caveat this whole thing with – if you’re not interested in using the API or you are not coming from another service with an existing API integration, this probably won’t apply to you.
Summary: 2 different API’s, both awfully designed, both poorly documented, both with completely different authentication methods, credentials etc. however, the application itself is great, so if you’re not using the API, it’s probably fine.
Full Review:
SendPulse has a functional API, but it feels like it was created by someone that read a REST API book of best practices without really thinking about how people would / should use it.
My biggest problem is the way authentication works (on the main API which is for sending your campaigns, managing subscriptions etc.), sure it follows all OAUTH standards, but this means you need to manage identify on your application so you send all the correct tokens etc., it feels very Salesforce, not Slack (if you have used either of these API’s you will know, Slack is easy, Salesforce is really really hard) – another comparison would be that it feels like IBM made this software when you are using the API, not a start-up.
If you are coming from something like MailChimp – the MailChimp API is easy, send a request with your API key and whatever you are requesting happens or you get a meaningful response, I have seen many garbage responses from the SendPulse API – you cannot guarantee JSON will come back, sometimes you get HTML, sometimes you get a weird HTML 404 page with some Yahoo copyright notices all over it, it all depends on how mangled your request is – so on top of having to worry about handling identity, you need to handle all sorts of strange responses not just JSON – and therein lies the next problem – DOCUMENTATION:
The API documentation is god-damn-awful, and because the API is quite complex and / or obscure in terms of how you request stuff, you often end up with garbage responses and have to trial-and-error how stuff works.
SendPulse has created a bunch of libraries to make this easier, and if you want to hang your PHP application by using their library, then go ahead – but if you have some kind of background task manager you will probably have to write your own stuff, which in most cases would not be too hard, but because the documentation is sparse, I really struggled to do even the basic stuff with CURL on the command line – if I was to suggest anything, provide CURL examples like Slack does, at least that way I could reverse engineer the CURL to sort out the lack of actual documentation (again, it’s a problem because the API responds with junk HTML if you get your request wrong so you don’t know what is actually wrong and have to trial-and-error a lot).
On top of all of this, if you are planning on using the SMTP send-alone API, you have a completely different authentication process – one that I still have no idea how to make work – this is what the documentation says about how to authenticate: http://i.imgur.com/sVAc3II.png
(the original documentation is here, but I think you need to be logged in to view it: https://login.sendpulse.com/manual/smtp-api/)
I personally have no idea how to authenticate against this SMTP API. I have not yet asked support about it because they are looking at something else for me that is more important, but I just don’t…….. what….. from the documentation (a required parameter to authenticate, IV): “iv – an initialization vector, encrypted by a public key with an OpenSSL Library usage” – what is this? Why is it never mentioned again? how do I get it?
And most importantly, why on earth is it different to the (already convoluted) other OAUTH authentication on the main mail API?
Anyway, to wrap this up, I picked up SendPulse because I needed both templated / campaign based email and SMTP / transactional email and I previously had MailChimp, but did not want to pay for Mandrill because my SMTP volumes were super low.
SendPulse is fine, but I have wasted more time than the money I would have saved just using Mandril, however if you can get over all of this, the product is actually pretty good which is why I have not left a steamer of a review score, and as I said at the start, if you are not using the API it is great.
I just hope they release a new version of the API that focuses on functionality rather than horrible REST standards (although I’m not convinced all of this is standards compliant), which I think have generally been thrown away by the new-wave tech start-ups so people can quickly deliver value.
Puntos a favor
Price
Web Interface
Email Builder
Puntos en contra
API
Can't use Email Builder emails in the SMTP email interface
Chatbots de correo electrónico, web push, SMS y Facebook en una sola plataforma.
Very well integrated email and SMS marketing service.
It is one of my primary source for email marketing. And it is very effective in generating good revenue for my company.
Puntos a favor
Its simple user interface and great deliverability makes it one of the best email marketing tool of this industry. It is also well integrated with SMS service which is a great tool for me. Simultaneously I can use both for my product promotions. Both gives amazing results.
Puntos en contra
Till now I didn't see any major problem in this software. Sometimes it bothers me when it takes longer time for campaign approval.
Chatbots de correo electrónico, web push, SMS y Facebook en una sola plataforma.
Good software for start ups
good experience, easy to use and great interface
Puntos a favor
It is a good software for those entrepreneurs who are starting in the email marketing business, since you will have a very good experience. It has very good features that will allow you to develop an important part of your business that is email marketing
Puntos en contra
The number of contacts to send for free is very small and there are other applications that allow you to send much more without additional cost
Chatbots de correo electrónico, web push, SMS y Facebook en una sola plataforma.
Happy with its free version
I am satisfied with the features that it has for free: templates, analytics, automation, resend emails to those that did not open. When the time will come, I will purchase the paid version.
Puntos a favor
I am using this software for e-mail marketing for a project that I am a part of. It was recommended to me by somebody who was using it for months already and was happy about it. Once you get used to it (as any software) and you find out how it works, it is very easy to send e-mails. I like that you can save templates and reuse them.
Puntos en contra
I had at the beginning an issue with the email that I was ending - the SendPuls refused to send it considering that it violates its rules. It was not the case. I emailed their customer support, showed them that they are wrong and solved the problem. Never had it since then (and this was about 2 years ago)
Chatbots de correo electrónico, web push, SMS y Facebook en una sola plataforma.
SendPulse is a good universal tool for your marketing
Puntos a favor
I like that I can send both my emails and SMS from one app. Moreover, SendPulse provides good Web Push notifications feature. So I do not need to create an account in 3 or more other apps. That is probably the best thing I like about this software.
Puntos en contra
I still prefer to use some other email services alongside with SendPulse. Maybe, SendPulse is just not that popular among online marketing community and thus lacks trust. Though, this has nothing to do with its functionality, this is just my personal prejudices.
Chatbots de correo electrónico, web push, SMS y Facebook en una sola plataforma.
Use it every day
The ability to send multiple personalized emails and sms message to my whole list or I can segment down to a small group. Very good value.
Puntos a favor
The best thing I like about sendpulse is ease of use. You can very easily set up a automated email flow along with sms message all in the same program. You can build custom temples emails and SMS message. You have the ability to use variables to make your campaign be more personalized. You can import emails or build them with HTML builder also. Click and drop email builders make it very simple. You also earn credits that can be used to pay for services. Customer support is fast and. Very helpful.
Puntos en contra
The big issue is speed, they do have an issue when it comes to. Page speed when saving email templets. It can be a little frustrating when you are trying to fix something small.
Chatbots de correo electrónico, web push, SMS y Facebook en una sola plataforma.
Multipurpose marketing platform
A perfect marketing tool for small businesses, affiliates, startups, and bloggers.
Puntos a favor
SendPulse is an all-in-one marketing platform that offers multiple products including email marketing, web push, chatbots, sms marketing, and much more.
What I personally love is their drag-and-drop builder that lets you create an email without any issues. I have to say that their builder is flawless and works great as opposed to email builders of some other email providers that I have used in the past.
It integrates with leading apps and tools including Zapier which makes it a perfect choice for all types of businesses.
Not to mention, it is fairly cheap to use.
Puntos en contra
Their development team needs to fix bugs that bother users on and off such as lagging issue when using email builder tool.
Chatbots de correo electrónico, web push, SMS y Facebook en una sola plataforma.
The service facilitates many tasks
Puntos a favor
We use SendPulse for over a year. We chose this particular service, since the price for a subscription is on average 50% lower than that of competitors. At the same time, the functionality of the service is not inferior to them. Mailing automation works fine, the attached files do not disappear.
Puntos en contra
There are no complaints about the work of the service. But we had such a case, when for a month’s subscription, we had twice the amount withdrawn from the card. We wrote to the support service and in a month everything was returned. But why it did not happen to us explained.
Chatbots de correo electrónico, web push, SMS y Facebook en una sola plataforma.
No cons of this service
I have been doing e-mail for a long time and sendpulse is the fourth service I use. And this is the most convenient service I've tested, in which I will definitely continue to work. I did not find anything uncomfortable or complicated, everything is intuitively understandable.
Puntos a favor
Simple and convenient editor
View statistics, click-through, charts
Easy management of address books
Polite quick support with clear tips
Ability to create very beautiful push notifications
Dashboard for multiple users
Puntos en contra
I managed to study not one service of e-mailing, and all had shortcomings, but SendPulse is still pleased, everything works fine.
Chatbots de correo electrónico, web push, SMS y Facebook en una sola plataforma.
Excellent service for sending email newsletters
Puntos a favor
I use the SendPulse service to send emails to clients. The platform allows for split-tests of letters, which is very important. There is also a built-in mailing planner. You can see the actions of users using the click card.
Puntos en contra
Unfortunately, the SendPulse platform does not have the function of sending multi-threaded push notifications to clients. You can not also use ready-made templates for SMS-mailing, and the application does not have the ability to divide contacts into groups.
Chatbots de correo electrónico, web push, SMS y Facebook en una sola plataforma.
Excellent for sending mail
When one of our clients tells us that He does not pay the bill because they did not receive the mail, we validate in sendpulse and we can see if the mail bounced, or the client if it received it and even if he read it.
Puntos a favor
It is very simple to implement, you can use the API or the real SMTP configuration, and we have in real time a graph of the emails sent, received, bounced, read.
Puntos en contra
For sending mail works very well, support by chat is sometimes a bit slow to answer.
Chatbots de correo electrónico, web push, SMS y Facebook en una sola plataforma.
Inexpensive Mailing Solution
Puntos a favor
We use SendPulse to notify our customers about new promotions and offers. The service has everything you need: a simple interface, templates for preparing letters and the ability to track statistics.
Puntos en contra
There are no critical flaws. But for convenience, you can add the ability to edit images directly in SendPulse. For example, in order to be able to do cropping, tighten the contrast, exposure.
Chatbots de correo electrónico, web push, SMS y Facebook en una sola plataforma.
Great tool
Puntos a favor
The program allows me to easily set the headers and images of alerts, as well as view the number of unsubscribing subscribers. It integrates well with a number of applications and tools we need.
Puntos en contra
Saving drafts periodically takes a very long time. SendPulse lacks advanced features and the ability to use ready-made templates for SMS distribution.
Chatbots de correo electrónico, web push, SMS y Facebook en una sola plataforma.
The service simplifies many tasks
Puntos a favor
SendPulse has great templates and an intuitive interface. I like the support service working around the clock, seven days a week, so I can contact them at any time to resolve any issues that may arise.
Puntos en contra
Contacts can be sorted alphabetically. I would like SendPulse to implement the ability to edit images. Mobile application needs some work.
Chatbots de correo electrónico, web push, SMS y Facebook en una sola plataforma.
Se envia la facturacion electronica de nuestros clientes