Opiniones de MemberPlanet
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Chapter Communication Made Easy
Revisado el 1/4/2015
Our chapter has been using all different types of communication including Facebook, yahoo groups,...
Our chapter has been using all different types of communication including Facebook, yahoo groups, basic SMS text messaging, etc. Although these methods of communicating have worked in the past, I wanted to implement an easier more efficient way of sending out updates and messages to my chapter. I came across MemberPlanet, and saw they just released a new feature that allows members to send email/text at the same time from the web platform and from the mobile application. This feature alone sold me on MemberPlanet because it was the perfect solution to easily and effectively communicating with my chapter. If I need to send an urgent message to specific members, or my whole chapter, I can. Being a college student, I am always on the go and MemberPlanet's mobile integration has made my life easier by allowing me to send messages on the go. We have a spring event coming up which is successful year after year. I will definitely make sure our chapter uses MemberPlanet for our event set-up, as well as receiving donations. Overall, the new broadcast feature is more than effective and I haven't seen a platform that has anything comparable to the broadcast feature. MemberPlanet is definitely the way to go for any chapter looking for an easy/efficient way of communicating, managing, and organizing chapter activities.
- Software usado Otro durante Más de dos años
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Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
Zealous Exceptional Terrific Awesome
Revisado el 20/3/2018
Puntos a favor
It is a great technical tool that reaches all areas of knowledge. The customer care team were a huge help and they reach out to individuals. It has versatility of use.
Puntos en contra
I would enjoy a way to create more information into the forms without them being long. When creating a form that requires input for a group it would be a great feature to have spaces to input the data at one time. Also when you retrieve data it would be great to have an option to format your report
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Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 5.0 /10
Does not have a 'simple' interface option for members/users
Revisado el 4/2/2017
Memberplanet is intended to be a portal for individuals to manage their memberships into multiple...
Memberplanet is intended to be a portal for individuals to manage their memberships into multiple organizations. That's a noble goal, but waaaay too complicated for a novice user or someone who just wants to join a single group and interact with the group leadership.
As far as I can tell a user has to be adept at navigating through a 3 level hierarchy (level1-member of memberplanet, level2-portal to all groups, level3-group member). There are some great capabilities at level1 that can't be brought into level3. Also, if you are a member of a single group it still forces you to traverse through level2, and that's not at all intuitive.
Customer support was great when I first signed up and the Admin interface is fine, full of features. I'd say the learning curve for the admin is very reasonable, even for a novice, but the learning curve for a member/user is way too hard and memberplanet lacks a 'simple' interface option.
Puntos a favor
Seems like a great piece of software for anyone administering a group membership.
Puntos en contra
This software is too complicated for a customer base whose mastery level of technology is 'can do email' and 'read-only internet browsing'.
Respuesta de memberplanet
Hi Michael,
I¿m sorry you found memberplanet difficult to navigate. Our software has functionality for both admins AND members, so I can see how those lines can cross. We¿re looking to improve, so thanks for voicing your concerns.
We want to clarify a few things: There are no ¿hierarchies,¿ but members must create a login account for security purposes. You mentioned that as a member of one group, you must traverse through a portal to all groups. (Level 2.) That¿s not the case, though. He/she will only have access to that ONE group, even if they click on the group portal. We¿re working on making this more intuitive.
You mentioned that capabilities at level 1 can¿t be brought into level 3. If you¿re referring to admin capabilities, that¿s correct ¿ members can¿t access admin functionalities. However, you can assign as many admins as you like!
If there¿s anything else we can clarify, please email [email protected], or call us at 888-298-8845.
Sincerely,
Patrick
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Fuente de la reseña
Calificación general
- Facilidad de uso
- Asistencia al cliente
Best Customer Service... EVER!!!
Revisado el 4/12/2015
I was tasked by my employer to build an alumni/fundraising site using Member Planet. I actually had...
I was tasked by my employer to build an alumni/fundraising site using Member Planet. I actually had never heard of it and was a little ambivalent about, not only the service, but the project as a whole because I already had a lot on my plate. The time frame I was given to complete this undertaking was truncated and there was a lot to learn. But, the Member Planet Team was amazing in every sense of the word. Not only did they assist me by thoroughly walking me through the functionality of services pertinent to our organization's goals, they made recommendations based on the experiences of current customers, AND they helped me plan the entire project start to finish. They are so kind, patient and thorough... I became an instant fan of Member Planet.
The wow factor increased exponentially with Christopher, Patrick and Greg, all staying in constant contact touching base with me through the process of building our site... and even went several steps further when I was unexpectedly hospitalized (so progress was not interrupted). These guys blew me away going above and beyond the scope of services defined in our plan (Pro). I cannot adequately put into words how awesome the experience has been working with them.
- Sector: Administración educativa
- Tamaño de la empresa: 51-200 empleados
- Software usado Otro durante Más de dos años
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Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
School Registration Packet
Revisado el 2/7/2019
Positive, smooth collection of money.
Positive, smooth collection of money.
Puntos a favor
It simplified our registration process for purchases and information distribution.
Puntos en contra
I am comfortable with the software but I do not use regularly so I need support from the help desk.
Wish there was a better way to remind users on their credit card of the MP charge as often they think it is a fraud and put forth a dispute.
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Fuente de la reseña
Calificación general
- Facilidad de uso
- Asistencia al cliente
Perfect for Management and Marketing of 80+ Clients
Revisado el 1/4/2015
On a weekly, sometimes daily basis, we require some form of communications with our retail...
On a weekly, sometimes daily basis, we require some form of communications with our retail community here at the shopping center. MemberPlanet has made this process super easy and efficient to be able to do so and make sure that our communications are getting in the appropriate manager hands. It's user friendly platform allows customization so that retailer managers know when the memo is urgent and needs immediate attention or when we are simply sending out our quarterly newsletters and other promotional opportunities. It's also very helpful because retailers can respond to content easily and quickly, and those responses are all returned to management in one format and one place. From a marketing standpoint this is critical especially when managing 80+ retail accounts when retailers have marketing materials to report on a daily basis. From new developments to promotions, community updates to management memos this platform is perfect especially because I'm able to track who's opened the message to ensure and prove managers have receive the message. Easiest and best program I've used in my 10 years managing and marketing in the real estate/retail industry.
- Software usado Otro durante Más de dos años
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Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
I love MemberPlanet. It was extremely helpful when we planned our 40th Anniversary Celebration...
Revisado el 23/3/2018
Puntos a favor
It is very user-friendly! I also love the communication piece as registration is completed, fees paid, etc.
Puntos en contra
It is a great software. However, there were a few members that had concern about convenience fees when making payments. It was explained to them that you can charge the group the fees or the customer. Some decided to just use the mail in option, but the majority used the software.
- Sector: Gestión de organizaciones sin ánimo de lucro
- Tamaño de la empresa: 501-1,000 empleados
- Software usado A diario durante 6-12 meses
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Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Great solution!
Revisado el 6/12/2016
Member Planet offers an exceptional platform to manage membership, events, surveys and all for a...
Member Planet offers an exceptional platform to manage membership, events, surveys and all for a great price! - Not to mention the amazing customer support it offers.
Puntos a favor
Easy to use, all sorts of add-ons in one product, exceptional customer support, great price.
Puntos en contra
some of the features need tutorials (which just means its feature rich - and not necessarily a "con")
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Fuente de la reseña
Calificación general
- Facilidad de uso
- Asistencia al cliente
Fantasy Football- The Money League
Revisado el 7/4/2015
I have been Commissioner of The Money League( Fantasy Football League) for the past four NFL...
I have been Commissioner of The Money League( Fantasy Football League) for the past four NFL Seasons. It is a highly competitive league that generates lots of dollars and regular pay outs. The first two seasons were chaotic featuring many arguments, missed payments and feelings hurt. For a second, I didn't believe that our league would last and then a friend told me about MemberPlanet. I did some research, read some reviews and instantly signed up. The first season could not have gone smoother, actually generating more league revenue due to the increased trust with cash handling. Believe it or not, It's easier, mentally at least to send your money to an account as opposed to a designated cash handler (usually a member of the league that nobody trust) even if you are paying a slight tax. The second season triumphed the first tenfold with the league almost doubling the previous years revenue. Its easy for me to say that while providing world class customer service to my co-members and I, MemberPlanet has secured, simplified, satisfied and stabilized The Money League for seasons to come.
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Fuente de la reseña
Calificación general
- Facilidad de uso
- Asistencia al cliente
love collecting donations on the go
Revisado el 1/4/2015
I am currently the leader of a service group named Hockey for Health which consists of 10 individual...
I am currently the leader of a service group named Hockey for Health which consists of 10 individuals derived from my club hockey team. Our goal is to fundraise over $30,000 to travel to South America to aid the less fortunate. Throughout a 2 year period through fundraising events, reaching out to different communities, and sending mail/email campaigns. In order to reach our goal, we needed a platform that allows us to raise funds, set-up events, create event registration forms, and send newsletters. Memberplanet has all of the features we need and more. I can simply set up a donation campaign and share it with the world in less than 5 minutes. Also, MemberPlanet allows users to create supporter pages which gives others the ability to create their own donation page to assist us in raising funds. This is great because it allows us to effectively reach more people. Let's not forget that you can even collect donations on the go with the mobile app. MemberPlanet is the way to go if you are looking to maximize donations and outreach.
- Sector: Gestión de organizaciones sin ánimo de lucro
- Tamaño de la empresa: 11-50 empleados
- Software usado Semanalmente durante 6-12 meses
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Fuente de la reseña
Calificación general
- Facilidad de uso
- Probabilidad de recomendación 0.0 /10
Do not use MemberPlanet
Revisado el 3/4/2019
I have been trying to bring an existing group online and have run into one problem after the next....
I have been trying to bring an existing group online and have run into one problem after the next. It was almost impossible to predict these issues when assessing our vendor options. Bottom line: I will have to find another program, or build one of my own.
Puntos a favor
Not much. MP does gives you the option of adding custom fields, which works well for our needs; however, you are not able to hide default fields, which causes confusion and poorly filled out records.
Puntos en contra
Poor execution of software features. I keep running into road blocks. Examples of what you can not do: merge records, hide unused fields from the end user, very poor email formatting controls, use a different send and reply to email address. They give you a "delete" record option that does not actually delete the record.
- Sector: Gestión de organizaciones sin ánimo de lucro
- Tamaño de la empresa: 10,000+ empleados
- Software usado Semanalmente durante Más de dos años
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Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 8.0 /10
It's a very user friendly site.
Revisado el 20/3/2018
Very good reports
Very good reports
Puntos a favor
It has a lot of tools to be utilized and they are very helpful for administration purposes. The reports are valuable.
Puntos en contra
Some of the best features are at a cost. I would prefer to have them at a lower cost maybe as a flat rate to use everything.
- Sector: Organización cívica y social
- Tamaño de la empresa: Trabajador autónomo
- Software usado A diario durante 1-5 meses
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Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Best decision for a small organization
Revisado el 24/3/2017
I run a small organization comprising between 100-200 members and I needed a cost effective ...
I run a small organization comprising between 100-200 members and I needed a cost effective membership platform that could provide turnkey administrative support. MemberPlanet provides everything we need and more. What I love the most, is the customer service. As soon as I subscribed, I immediately received a phone call and email from a MemberPlanet representative. They took the liberty to setup certain functions to help me promptly launch the site to my members. Their fast and helpful service has super exceeded my expectations.
Puntos a favor
Customer service and easy to use templates
Puntos en contra
Template customization - should be easier to customize
- Software usado Semanalmente durante Más de dos años
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Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
My experience with has been excellent. Training has been superb.
Revisado el 15/3/2018
Puntos a favor
I love the ease of use. The ability to export reports in Excel allows me to manipulate reports and extract out data that is required based on what I need to report.
- Sector: Recaudación de fondos
- Tamaño de la empresa: 2-10 empleados
- Software usado Semanalmente durante Más de un año
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Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Great communication.
Revisado el 20/3/2018
Records are kept in an organized manner and easy to retrieve.
Records are kept in an organized manner and easy to retrieve.
Puntos a favor
Easy to maneuver. Answers to any concerns are handled promptly. Communicates via email or telephone call.
Puntos en contra
More links than might be used. Sometimes it can be confusing when there are a lot of options. The more I use the software the easier it is getting.
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Fuente de la reseña
Calificación general
- Facilidad de uso
- Asistencia al cliente
MemberPlanet is awesome!
Revisado el 5/3/2015
I was referred to MemberPlanet by a friend who used MemberPlanet for their non profit and PTA...
I was referred to MemberPlanet by a friend who used MemberPlanet for their non profit and PTA organizations. I needed an online portal that would allow to create emails, surveys and shoot out payment forms all under one platform. I do not know how I survived without MemberPlanet before, but I am glad that I use it now!
I use MemberPlanet to collect my league dues. The process is quick and simple. All I had to do is log in and create a quick payment form and send out to everyone who had to pay.
I was also able to interact with MemberPlanet on a customer service side as well. I had a quick question about my account, I emailed them and they shot me a reply back quick. I actually did call one time as well and spoke to a very kind lady who helped me with all of my questions I had.
I would def refer MemberPlanet to anyone! 5 star service all around!!!
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Fuente de la reseña
Calificación general
- Facilidad de uso
- Asistencia al cliente
Member Planet has helped our school tremendously
Revisado el 8/4/2015
We have eliminated much of our paperwork that used to pile up during school registration and have...
We have eliminated much of our paperwork that used to pile up during school registration and have simplified the process of creating the school directory with Member Planet. It's nice to be able to see who clicked and how many have clicked on the email campaigns and determine how effective the messages are. The only thing we cannot control is whether or not parents want to log in and become actual members. I was an active user of the email campaigns and appreciate the effort it takes to create one but one needs to know a bit of html and web design to design an email campaign that works well. I have contacted customer support several times and Nichole was excellent in explaining how my images and text would work most effectively. Kudos for Nichole! Now, if only you had an online directory Member Planet but I understand you are working on it!
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Fuente de la reseña
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- Facilidad de uso
- Asistencia al cliente
Allows members to be connected and simplifies communication.
Revisado el 7/4/2015
MemberPlanet has become a tool I can not live without as an advisor. It has made it possible for me...
MemberPlanet has become a tool I can not live without as an advisor. It has made it possible for me to communicate with the 18 collegiate members I advise in a manner that is easy to use and track. Sending emails is a snap using the template I created for my group. The ability to send text messages to those I advise has proven effective in helping collegiate officers complete tasks related to their position. The best part is being able to choose when my emails and texts are delivered, meaning I can plan in advance when to send important reminders. I am also able to create links to important documents used by the members I advise so they have one place to go for all of the information they need. I recommend MemberPlanet to any organization who needs an effective communication tool for members.
- Sector: Organización cívica y social
- Tamaño de la empresa: 2-10 empleados
- Software usado Otro durante 1-5 meses
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Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Wish I found this site earlier
Revisado el 8/2/2018
You are crazy not to use MP - why in the world would you throw your hard earned money at these...
You are crazy not to use MP - why in the world would you throw your hard earned money at these other sites who charge ridiculous set up costs and ala carte options? I also found other sites do not give you full control - MP is the real deal
Puntos a favor
MP has no limits or rate changes based on the number of members; the ONLY site that allows me to create fully customized paid events with different dining options; don’t be fooled just because it’s an inexpensive site - it is fully loaded with all the bells & whistles of the over priced sites! No hidden costs; no need for costly mandatory training, no set-up fees - this is a turn-key site that you will have up & operating in no time! Superior customer service; members have control over with their own privacy settings. No limits on admins
- Sector: Tecnología y servicios de la información
- Tamaño de la empresa: 51-200 empleados
- Software usado A diario durante 1-5 meses
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Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Member Plant is a great software membership platform
Revisado el 15/3/2018
Easy to add or delete people. Added membership categories allows us to keep Financial, Un...
Easy to add or delete people. Added membership categories allows us to keep Financial, Un financial and Interested people in one platform. Can track dues through the software as well.
Puntos a favor
The membership categories, ability to collect profile information on each member. Newsletter like emails.
Puntos en contra
Small learning curve for some features. We called and had their team walk us through it with no problem.
- Sector: Administración educativa
- Tamaño de la empresa: Trabajador autónomo
- Software usado A diario durante 1-5 meses
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Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 8.0 /10
pretty easy transition, responsive customer service for the most part
Revisado el 31/7/2017
could immediately transfer data and use system, little to no down of off time
could immediately transfer data and use system, little to no down of off time
Puntos a favor
It has all the features we needed plus more that I hope to learn about and utilize in the future. It processes credit cards, it is easy for me change and edit myself
Puntos en contra
auto pay feature doesn't seem to be easy to shut off; complaints about the credit card information being stored.
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Fuente de la reseña
Calificación general
- Facilidad de uso
- Asistencia al cliente
Request #'s 20552 and 20558
Revisado el 29/7/2015
I worked with Nichole Carrington via email on Tuesday 7/28, and this morning, 7/29, on the...
I worked with Nichole Carrington via email on Tuesday 7/28, and this morning, 7/29, on the phone.
Nichole was a pleasure to work with, and knew exactly how to fix the issues that I had. She quickly and easily set up a join.me window so I could see how she was making corrections. I am a visual learner, so that was perfect. I just started to use MemberPlanet since we had our Convention in Chicago last month.
I feel more confident using MemberPlanet now, and will continue the learning with the links Nichole sent me - the Pi Beta Phi Success Site, and the View Who's Paid Dues site. It's amazing to work with something so specifically tailored to Pi Beta Phi.
She's great, and I wanted to let you know!
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Fuente de la reseña
Calificación general
- Facilidad de uso
- Asistencia al cliente
Excellent online tools! Our association has really grown by using this powerful product!
Revisado el 26/3/2015
Our association was struggling with managing our member database and being able to use one online...
Our association was struggling with managing our member database and being able to use one online technology to focus on our day-to-day operations. Then we were introduced to MemberPlanet through a partnership with our national organization and all our problems were solved. Since moving over to MemberPlanet we have seen an increase in alumni engagement through dues collection, donations, event attendance, email communication and overall growth by providing an easy way for our alumni to stay involved. Best of all...it was easy to implement and is simple to use. The customer service experience really helped us hit the ground running and is always quick to respond whenever we need help.
- Sector: Gestión de organizaciones sin ánimo de lucro
- Tamaño de la empresa: 2-10 empleados
- Software usado Semanalmente durante 1-5 meses
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Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 8.0 /10
Greg Beilstein is great!
Revisado el 22/2/2017
Even though we have yet to get our MP database completely up and running, Customer representative...
Even though we have yet to get our MP database completely up and running, Customer representative has been an amazing person to work with! He has taken the time to think outside of the box and help us mold MP into what we need it to be! He has made this lengthy process as easy as possible for us and is always willing to schedule a call to answer questions or walk us through something we don't understand. Truly a gem in customer service! Thank you!
Puntos a favor
Ability to add multiple layers for banking, donations, states, national, etc. Plus, profiles for all members and forums.
Puntos en contra
We cannot remove maiden name and under gender we can only list male, female and other. Gender is man or woman, SEX is female or male! This is important!
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Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
Perfect combo of value and functionality!
Revisado el 28/2/2017
I utilize MemberPlanet for a small high school alumni association that is just getting started. We...
I utilize MemberPlanet for a small high school alumni association that is just getting started. We needed something that wouldn't break our small budget, but would also us the functionality to grow and expand. MemberPlanet has certainly met those expectations. We utilize the email campaigns frequently, the ability to create buttons for the membership page for our website is great, the donation campaigns allow us to accept credit cards and keep our look and messaging consistent, and the software allows us to easily organize members. I recommend it, especially for the price.