Opiniones de Picatic

Puntos a favor

I've used Picatic across a two post-secondary institutions and with multiple non-profit groups. Picatic provides flexible and easy-to-use tools to handle registrations, check-ins, payments, and communication for your event. The crux of the system is in the ability to quickly create an attractive and responsive basic event registration in very little time. The ability to collect robust, custom information from clients is very helpful. Recently-added capacities to work in teams/groups and to manage events with multiple dates are very welcome. Support staff are quick and helpful.

Puntos en contra

Some of what makes the software the simplest/friendliest also causes some restrictions - i.e. the survey tool is limited in its configuration options meaning you cannot structure/validate the data, or the multiple parties cannot register together (parent with child, spouse with spouse).

Puntos a favor

As mentioned, the management tools were a huge asset to our event. Now that we've used them we'd have a hard time living without downloadable entrance lists, attendee surveys, Google analytics, and Mailchimp integration. Picatic's interface is also really nice, it was user-friendly and intuitive.

Puntos en contra

There are a few features missing. (I understand that start-ups need to start somewhere and build up) We would love the ability to add time zones and close an even early. We would love to take advantage of their API for future events - a more seamless check-out that looks like part of our website will be really beneficial.

Puntos a favor

I like the sleek, professional look of Picatic. I like that it easily integrates with our website. I've had helpful customer service.

Puntos en contra

I don't like that it makes me create the same survey every time I make a new ticket. I don't like that to pay with an invoice customers have to click "OFFLINE", which is very confusing and often unclear that this option will allow them to do an invoice. I don't like that I can't customize the email or the invoice that goes out to customers after they've bought a ticket. I don't like how much time I've spent manually putting in customer information because so many of them have had trouble using this product. :(

Puntos a favor

-There is always support available if you run into troubles. I personally have rarely needed to use the customer support because the set up process is very easy to follow.
- Donation feature and customer survey features are great additions to the regular ticketing app.
- Visual customization easily done.

Puntos en contra

- When loading a video onto your page, I noticed that it can only appear at the top of the page. It would be cool to be able to imbed this anywhere on the page, just like you can imbed photos.

Puntos a favor

I run a series of festivals and always need different ticket pricing tiers and discounts. This system makes that really easy to do.

Puntos en contra

Could be some better exporting of sales for accounting. The door reports are great, but I'd like to export out a summary of sales for reporting to stakeholders and export transactions to an accounting system.

Puntos a favor

Easy to use and looks great. Great user interface for both event creators and for event attendees. Happy to use a made-in-Canada solution for my local events.

Puntos en contra

Doesn't have the same level of adoption in US and UK (where I have hosted events before). My audience/attendees in those geographies are still more familiar with registering for events via Eventbrite.

Puntos a favor

Picatic is very user-friendly and easy to set up quickly. Its fees are less than similar sites. The customer service is very responsive and they have a great help section for when you get stuck.

Puntos en contra

The only issue I have had is with the map feature pulling the wrong address even if the address is entered correctly. This has caused some confusion with event attendees but nothing major.

Puntos a favor

I love the easy to use features and the ability to customize each event to our branding. Customer Service response time is fast with excellent follow-up from our representative. Our issues were handled with high priority and quickly resolved.

Puntos en contra

I would love to have more editing capabilities and more diverse survey options. It would be beneficial to be able to assign more than one survey to a category. Right now, only one survey can be assigned to a group.

Puntos a favor

The ability to add surveys to ticket types so that we can create the right attendee experience. We have used these surveys to provide the right type of swag bag for our conferences.

Puntos en contra

The functionality of the Android app could be improved so that its a more useful tool for my volunteers checking people in at the door

Puntos a favor

The software is very easy to use and there are some fail safes in place in the event you make an error. I like the simple step by step process that you get walked through when you create an event. The analytics after an event goes live is also very valuable as it gives insight to the success of the event and how to improve it.

Puntos en contra

You cannot re-open a closed event. Even if the event was closed in error, you have to get Picatic's admins to re-open it.

Puntos a favor

Super easy to use and doesn't have any glitches. It is super quick and easy to set up events update them and pull up reports at a glance

Puntos en contra

Wish that I could do T-shirt sizes and add-on items on the app when checking people in. Its a huge deal for a large event

Puntos a favor

I love that it is so easy to use. The structure is intuitive and it is easy for my clients to use as well. There are lots of features that allow me to host my event the way I want to - I can set it and forget it! Love the updates that come to my inbox and the ease of refunds and the customer support is AMAZING!

Puntos en contra

I love it all. There is nothing that I do not like about this software platform. I would love one spot to download reports in easy PDF format for my accountant :)

Puntos a favor

- Ease of use for setting up events
- Donation options for fundraisers
- Quick and easy to set up your account initially
- Reports available to event organizers
- Being able to mass email attendees
- Comp tickets easily setup and distributed
- The Picatic app for checking in patrons
- Quick and friendly customer support
- Up to date on trends and technology
- Choice to pay or pass on the ticketing fee

Puntos en contra

I have yet to find a Con with Picatic. I have been pleased with my experience on the multiple events that I have setup.

Puntos a favor

I love how easy it is to manage our events through the website. We can gather all the information we need through the surveys and the Picatic collects everything into useful reports that we can download and save. This cuts down on the need to go back and forth by email with registrants.

Puntos en contra

In the past we have had some trouble with cutoff times between early-bird and regular ticket sales, but the Picatic team was very responsive and have made changes to address this. We found this aspect easier to navigate with recent events.

Puntos a favor

It is easy to use this system. It is great it has different features available. A big pro is that Picatic is always innovating new features for a better customer experience.

Puntos en contra

The price has increased significantly over the past few years. This has been a challenge for our nonprofit organization that does not make as much money as a hospital foundation or foodbank so it is posing a challenge that could eventually direct us elsewhere.

Puntos a favor

Takes credit card payments and easy to edit. Can pay for multiple "tickets" at one time. For the most part was user-friendly for the attendees when registering, although a few did have difficulties with payment.

Puntos en contra

Not as user-friendly as I hoped. Had to contact CS frequently because the process to make things active was not super self-explanatory. Event attendees did get confused as to if they had to bring their "tickets" to the event.

Puntos a favor

Easy to use, easy to integrate onto website; good flexibility in design; customer service team is quick to help

Puntos en contra

Some limitations in the functionality, but Picatic may already be working to remedy these - front of mind is that with promo codes, we can't limit the number of tickets that can be purchased with that code, we can only limit the number of tickets that can be purchased per ticket type... would like more flexibility with codes and ticket types. I'd also like to be able to view full lists, which promo code was applied, and reorder the lists online rather than having to download each time.

Puntos a favor

I loved the easy interface and access to important information about the event and attendees. It took a few minutes to set up the event and start selling tickets. The layout looked great as well! Being able to link between our site and the event page was also very useful.

Puntos en contra

We had a few issues with attendees unable to process payment for tickets, that may have been on the bank's side but still made selling tickets a bit more complicated. Support replied to requests in a timely fashion to help us deal with any issues though.

Puntos a favor

The ability to track attendance and payments and to download lists for use at events. Ability to create and upload our invitations

Puntos en contra

Hard to understand what was collected and then paid to us -v-s what comes from stripe. Would like to see the difference between what was stated to be the final amount to pay out and what goes to stripe to pay out.

Puntos a favor

Integration into other website is good. Prefer the look and feel a lot more than Eventbrite. Also, it feels a lot more white label in its design.

Puntos en contra

Lack of customisation is very limiting. Colours, labels, buttons, etc. They really have room to improve in customisaton. Also, I find it very annoying that they don't have support 24/7/365

Puntos a favor

Their customer support is amazing. They are quick to respond and the software is easy to use for both the creator and purchaser. Thank you!

Puntos en contra

There are no cons. It's very informative and easy to use. The system is very clear and concise. The money gets transferred on time and I cannot say enough good things about the customer support.

Puntos a favor

I mostly like how user-friendly this software is. It is so simple to build a registration page for events. I also like the mobile app for registrations.

Puntos en contra

Hard to say...I think mobile capability could be improved. I remember not being able to add walk-in registrants to the mobile platform the last time I used the app for an event.

Puntos a favor

Very easy to use and set-up. Visually attractive and delegates found it easy to navigate to make bookings

Puntos en contra

No option to provide partial refunds through Picatic in the case of a cancellation fee being deducted. A place is not reserved until the purchase is complete. This caused us problems with a fast-selling event in that delegates had the ticket but by the time they completed checkout, the ticket had gone to someone else who could type faster.