Opiniones de PaySimple

The robust features, ease of implementation, beautiful GUI layout that is easy to use and navigate. There is nothing that we need for our business, our team, and our clients that PaySimple does not accommodate.

There are still some disconnects between the contact record details and transaction records that are still coming together that would make certain customized reporting even easier.

The recurring billing makes doing business so easy. We no longer have to chase down late payments and the easy-to-use forms put our clients at ease. All the features a business needs with no frills!

An easier way to automate recurring billing from an online sales page would be very helpful

Easy to set up good to use easy interface

No way to see total transactions cant set payments on days

It is simple to set up a transaction and accepts ACH

I do not like the $50 charges per month duding Covid when my company is on the edge of failure.

I do not like the inability to change my address.

I will soon be looking for a service that does NOT charge $50 per month!

Ease of use and customer portal. Albeit, the customer portal could use a few key improvements. Otherwise, great design.

There is no statement of accounts for the company to generate and email. There is no ability to auto generate invoice numbers (optional).

The set-up process was very easy and supportive. Allowing our customers to pay online through our website has brought more traffic to our site which helps with our marketing attempts.

Nothing comes to mind at this time. There isn't anything negative I can share.

I have been very impressed with the ease of set up. We were set up and fully using this system within 4 days. I appreciate the quick glance reports that are found on the homepage, that indicate the our monthly sales as compared to the previous month.

I feel like refunding partial amounts is more deeply hidden in the platform than I expected it to be. (however, when I did have a question about how to do a partial refund/credit, I was pleasantly surprised at how quickly I received a comprehensive answer.)

It's functionality and ease of use for me and our customers. Our account rep, [SENSITIVE CONTENT] is awesome!

I'd like the transaction reports to be editable so I can select the order they appear from left to right. Whis way I can keep all my filters but not scroll to the right to see the payment info I am looking for.

From the first discovery call to my full implementation of the software, the PaySimple team was there with full support and always available to make my implementation as smooth as possible.

Nothing at all. I have found on flaws with the solution.

It saved me >$50 per month in a real estate setting with multiple tenants each paying >1K per month

1) There are no ways to set up automatic recurring monthly invoices. You need to duplicate existing invoices manually and change the dates.
2) If multiple payments transfer on a single day, QBO gets confused and you have to manually track down which ones paid.

We only use the ACH Product.
We like using the ACH product very much. Setting up recurring in ACH accounts is very easy.
Managing, suspending or terminating recurring a ACH accounts is also very easy.
Paysimple has a very good and accurate reporting system if you know how to use it.
Personally, I don't use it too often, it's was a bit confusing at first, but I was able to find my way around.
Then I called support and received some guidance.

Paysimple added an online "store" / tool / program/ app. I did not request it, yet I'm forced to pay $49 (ish) monthly for this. We get my ACH bill early in the month and latter in the month we get billed again for this online store product.

Mind, you, the store product is actually pretty nice. I'm being emotional and feel as if this was slid under the front door when I was not looking.

Customer service is what has kept us using PaySimple. Every person that I have spoken to has gone above and beyond to help out with any issues that we have had. The platform is relatively easy to use. I like the custom invoices & receipts that are sent to clients.

Launching & integrating PaySimple has been MAJOR for us as online payments are so important in our industry and help to prevent any delays in the process as well as providing convenience to our clients. We had two issues with collecting online payments: First, we were unable to limit our ability to accept credit card payments for only one product. We are unable to accept credit cards for a mortgage payment; whereas we can accept credit card payment for appraisal, we had to turn the ability to use a CC off for any catalog product and create a form specific for appraisals. The ability to accept credit cards was all or nothing - for all products or none.

The second problem we encountered was the system's inability to accept American Express. When we turned on the feature to be able to accept credit card payments, we were uninformed that this excluded American Express. It wasn't until we had a client attempt to make a payment 10 times using an AMEX card that we realized.

Another issue that I have with this software is the confusion & lack of flexibility regarding user roles. As mentioned above, we use PaySimple to collect mortgage payments and appraisals. The department who collects each payment is different. The user who collects mortgage payments is an admin & I want her to receive all emails - however the users who send out the form to collect appraisals don't need to know about mortgage payments. I had to set them to Sales but they don't get email of payment made.

It works as advertised! The dashboard only focuses on the essentials you need to know about. The overall structure of the package is utterly logical. You can easily find credit card customers, easily see how much they have purchased, all of the related invoices and the crowning glory of this product is the fact it tells you when the customer actually paid and it tells you immediately. Again the Dashboard is a major feature because it not only has charts for sales but charts for whether the sale closed relative to it being "out there, unpaid". It tracks Settlement Summary, Failed Transactions, Expiring Credit Card Schedules, Recurring Payments, Invoices ( Past Due, Paid, Unpaid, Invoices Sent, and Overdue. There is a past due invoice Aging chart, Unpaid Invoice Exposure. It is very useful to be able to "eyeball" all the possible problems when you have one page showing all the sources of a crisis.
Another positive is that they deal with the Credit Card bank, thus managing security issues such that you never have to fear the dreaded "Clawback" due to your own mistakes. A neat friendly package.
I am so used to poor service from Software companies that I expect it. The service people at Paysimple are very motivated to make you happy. This tells me the management at PaySimple is strong.

I cannot think of a complaint I have had in two years of use. I wish I could to balance this report with negatives but there are none. I do wish they had a non-credit card version. Then I could lose my existing accounting package(an expensive subscription).

PaySimple has been very easy to use and implement. I am able to send a link and customers are able to pay without taking more of my time. This software saves our company time and money.

The main feature that I would like for PaySimple to implement is autodetection of payment type, and automatically charge the customer accordingly. We pass the fee for credit cards on to the customer, but I've read that debit cards are not allowed to be charged a processing fee. We try to suggest that customers use the eCheck option to avoid processing fees. Having one form that would allow customers to pay with whatever method they want, and then charge/don't charge additional fees would simplify the payment process. Also, If Paysimple were able to charge the customer the processing fee directly, and take the processing fee at the time of the sale, that would simplify the accounting process as well.

Super easy to use. If you have issues, and no time to contact via a phone call to PaySimple, using the PaySimple chat for assistance is a breeze. I like that a lot. Calling PaySimple is easy too.

I don't care for the calendar on recurring payments. You click in it and it will take you back to the month before or even two months before on the start date.

Easy to learn and understand; easily accessible

There are areas that I believe need some adjusting. What page the system bounces you back to once you have completed something; on creating invoices the cursor always jumps back to invoice # after each item entered; and other minor things like that.

It’s easy to use. Repeating payments are easy to setup and process.

It has terrible reporting. The dashboard isn’t configurable and would be great for reports, but there is no way to edit it.

I love paysimple because it’s easy to use. And I know. I remember awhile ago 5+ ago when I got it. The customer service was amazing the walked with me hand in hand

That customer service is no longer there, it seams I will reach a machine before a human(that’s thr new norm though)

It’s not a clean look.
Toyota and Tesla do the same thing but Tesla looks amazing. But I am paying Toyota prices so I don’t mind. To be honest I don’t go around referring the product like you will find someone who has a Tesla won’t shut up about it.
Hope that makes sense

Easy to set up and get clients going. Clients can also log into their account which i like.

Could have a more modern look, i feel like its a little outdated. Wish I could issue partial cc refunds.

Simple to use and easy recurring payments

The reporting is useless for me. I use this program to process all our one time and recurring payments throughout the year and am unable to get a yearly total of each customers giving.

PaySimple makes it easy for our customers to make payment and view their accounts. It also is very user-friendly for our business administrator. The notifications of payment status allows for sucessful tracking of fees.

There are some features that have yet to be added. Would like to be able to delete categories without contacting the company. Trying to discover the best way to organize category items from one year to the next.

My team loves how use friendly and easy it is to use. Great value. We’ve been a customer for many years!

I’d love for it to integrate with our CRM.

Recurrent billing schedules, a great POS interface, and customer databases with the ability to store multiple payment methods makes it easy and effortless for new staff to learn and repeat or subscribed customers to use contactless methods of payment.

The price in comparison to some of its peers stands out as disconnected from the goal of driving down per-transaction costs for smaller businesses.

The product allowed us to launch a subscription program with little development and within weeks as 90% of the required functionality was out of the box.

I wish there was more options to customize features based on user’s preferences.

I wish custom fields could be edited after they are entered.

recurring billing option
ability to integrate forms into website

no inventory management
backend is messy (old style forms and new style forms make it messy)
cannot delete old category items and entries