Opiniones de eSPACE

The software does everything it is advertised to do and they are continually making improvements to make it even better. The customer support is awesome. If we have any issues or problems, they are very responsive and work with us until it is resolved. We have connected our HVAC systems with eSPACE, which was quite a process since our HVAC is an old system. But everyone at eSPACE worked with us through the whole process to get it functioning properly. Everything works automatically and it is great.

Some of the functions can be a little confusing, but after working with it, we usually figure it out. We would like to customize some of the sub-admin sections more, but the new communications tools available may also eliminate that.

We appreciate the options that are offered through the software to include details for each event and an overview of calendar.

There are often very serious glitches to the effective use of the software, and the development team works quite slowly to resolve issues. This is frustrating for our users...

The ability to quickly post an issue On a Sunday morning when things are hectic and chaotic. I also like the ability to review all of the work orders and see and discuss the progress with my team. The mobile app for the iPad and iPhone is very functional as well.

I wish that the mobile app was easier to use in terms of uploading pictures. It would also be nice if you could assign other projects for other people so that they can see the update. It seems to sometimes be glitchy in terms of the app.

The flexibility and automatic features that it has.

I wish it was able to connect to more of the other devices we use around the building without the need to build our own code.

I like that everyone on my team can access the calendar and see all the events that are happening on our campus.

I don't like that when we have multiple off-site location events they look like conflicting events. It would be nice to differentiate between them.

The biggest pro which is an influencer for most companies is the price point this falls in, you get a lot of bang for the buck with this product.
-Good Customer Service
-Easy for admins to master

I wish there was more workflows and automation out of the box with this product. This solution is mostly prebuilt and set up for use.

Relatively easy to set up
public access through website

could be easier to use
wish you could set up reusable templates
have experienced difficulty editing existing events

I appreciate eSpace's ability to connect various departments and services through email, app, and cloud-based service

There are SO MANY menus to get through, it takes VERY long for SIMPLE requests, I wish there were a way to fill out event requests more simply. Could there be a one-page template for simple room/meeting reservations? Also, to help people approve events quicker, could there be a timer and the approvers have a response rate where they actually get points or something if they approve quicker?

All-in-one facilities planning calendar that integrates everything down to number of chairs and when the HVAC needs to to turn on.

Sorting, downloading, and curating particular calendars that don't show EVERY event doesn't seem to be an option, which can be frustrating. Tiered events that could be exported in a user-friendly, calendar-style format would be ideal.

We like the ease of use, very easy and user-friendly.

1 - Under the "Setup TAb - "configuration" (which is the indicator of how space should be set up) should be a "required" field since it is critical for every room reservation. We find people tend to forget this and then we have to go back and follow up with them nearly every time.
2 - Under the "Setup Tab - Instead of "Edit" this should say something that would trigger the end user such as "Add Configuration" or Add Details - Add Notes....People again tend to miss this because they don't clearly understand what they are "editing" and then again, its not a "required field (which it should be).
3. It would be good if "attachments" could be more visible instead of being hidden under "optional settings". People again tend to miss this feature.

Since the improvements have been made, I can now enter a large number of rooms for one event, so that is making my job easier. It is easy to read and follow. When I have had a question, or an issue, the customer support has been wonderful.

When I have used the schedules piece, it seems to be very confusing for our Buildings and Grounds people to read at their end. Even though I have booked rooms at certain times, they don't appear on the calendar the way I have booked them, so I have stopped using the schedules for that reason.

It is definitely better than our previous program. I love the various ways you can view schedules...calendar, list, filtered, automatic reports, etc. Very helpful.

I also love that you can include all kinds of layers to a request/schedule. Everything from chair setup to door unlocking to setup/tear down time, etc. It's pretty flexible.

I think I would describe the workflow as clunky? It's not horrible but it often takes some digging to find what you're looking for. I rarely making requests/bookings, etc. I am someone who is a part of the approval process, so 95% of my time on eSpace is approving, not making requests. I don't love that I have to navigate through several clicks across and request to find important pieces of information about the requests.

I also don't love the conflict system. I wish it told me right off the bat what the conflict was, instead of me having to look around to find it.

It's intuitive, and moves you step by step through the process. Making room reservations is easy. I really like eSPACE a lot.

1. Have to navigate back to Dashboard before searching for another event. This is a waste of time, they should put a Search option at the top of every screen, not just the Dashboard. This also seems super intuitive, not sure why they haven't done this yet. They must not ever have to search and look at multiple reservations back to back. It's annoying.

2. The "email me one month before event ends" reminder option DOES NOT WORK. I have brought this to their attention several times, but it is not fixed. This is crucial for the work I do, and it is ridiculous that this doesn't work.

The ease of use and tutorials, educational material provided.

Limited space in notes sections. Sometimes I require more room for details...

It allows me to visually see all events going on in the church so that I can plan dates, rooms and times easily for an event, whether it's an ongoing ministry or a one-time event.

Certain changes (such as adjusting duration of an event) can cause my event to be "kicked out" of first priority, causing my event to have a conflict with another event when the secondary event should have the conflict. Very frustrating.

- fairly easy to navigate the site, especially with the recent updates that were made
- clear color-coding helps us to know what still needs to be approved and which events are our or the church's
- automatically sends emails to contacts and managers when events are approved or denied

- calendar view is fairly cluttered and load times to transition between months is excessive
- no warning emails if events are coming up but haven't been approved yet

Work orders and event scheduler. The ability to log inventory into the system and all your equipment to be able to add to work orders or events exactly what needs to be used for certain events. it is an absolute necessity if you have a large amount of space or grounds and facilities that needs maintenance on a daily or weekly basis.

don't like that you aren't able to have a select all tab when closing or completing tasks, if you let them build up you have to hit complete on each individual task, which becomes time consuming

Love all the different ways you can customize the program, Its great that it integrates with their other programs which saves valuable time. The program is straight forward that anyone can easily use.

The software is being changed and updated so often with new features that its hard to keep up with it. :) The WIFI thermostats that integrate with the program could be a better product.

Espace is easy enough to use that any of the users can begin operating it effectively without experience or tutorial. We print off weekly reports to pass to various people to ensure everyone knows when and where the events pertaining to them are. this allows that setup and tare-downs are done on time.

The only change that I would make is possibly building in a feature that changes the color coding automatically to show which events are completed. Overall it is a great system.