Opiniones de Tebra

Ease of usage, easy chart building and scheduling for small to medium size clinic

medications cannot be listed in alphabetical order or update scripts when dose or directions change.

User friendliness
Interface makes sense

Some template spacing issues are present when making templates

Interface works and easy to navigate the windows to bill

Very difficult to terminate services. Cannot do on-line. When you phone, they state it is terminated, but .... then they say it is not and continue to bill and send you to collections. It was terminated because we could not find an outside biller that was competent that would use the software. We contacted them, and they gave us three names. We tried two, but lost a lot of time and money. Eventually did the billing in house until we could change software and get an outside company to bill.

Documentation is easy, templates work fine.

I want to make sure I remember the following text: "They do not have adequate support for processing ERAs and EDIs. The customer service is friendly but they don't fix anything, and the loyalty team is impossible to reach after 2 pm even though they claim to be working. It's horrible to try to obtain any revenue from them. I had to close my practice because of them. The administrators lack knowledge in setting up the ERAs and EDIs and they rely only on a few "specialists" who barely communicate with the clients. When they open a "ticket," they close the cases without actually solving the problem. The cancellation fee is ridiculously high, and even if your practice makes no revenue because of their bad service and support, they still charge the fee. The loyalty team is careless and lacks empathy. They don't appreciate the business relationship and they always try to blame the client for the bad work they do. I am not satisfied with the product, the service, or the support of this platform and I advise everyone who reads this not to purchase it."

It was a better system than what I was using prior to the pandemic. There WAS direct phone contact with service. There WAS free onboarding and training for up to 1 hour for each new employee, there WAS ease of use with proper guidance and training. The amount of information that is compressed into this software could take years before you become an expert. So to just drop all training and help is sloppy and unacceptable.

No direct contact to a human by phone. All CSR help is an email to 1 person who is most likely overwhelmed and doesn';t get back for days. The videos to help you train on are outdated and don't make up to the updated software versions currently in use. Basically for $300 -$400 a month you're on your own.

THE EASE ONE HAS WHEN MAKING PATIENT APPOINTMENTS

SOMETIMES THE BILLING PART IS VERY COMPLEX, AND WHEN REPRINTING AN INVOICE IT IS VERY DIFFICULT.

Cost startup for new businesses are great.
Ease and transition have been helpful.

Unable to prescribe more than one medication at a time.
Needs improvement.

Claims reports are good. Clear and easy to understand.

Where to start? Billing is a joke - each claim line counts as a claim in the total you get each month - not per patient date of service as described and indicated multiple times by the sales person. Training was supposed to be weekly checkins, and actually training time. Our trainer literally did one session, and then we never heard from her again. When we were approached by customer service to see how we were doing, we flat out explained all the issues, no training, any time we did reach out to the trainer we were told to go look online when we already had, enrollments had not communicated an important step and it cost us nearly $1000 more one month due to their errors, etc. Supervisor took notes, explained how training should have been and was sorry that did not happen, yet specifically made mention how the trainer would not be reprimanded or counseled in any way on this issue, no one time adjustment on fees since we did not get the training we were promised in writing. Did suggest filing a case with accounting to see if we could get some of the submission fees refunded - that has been going on over 6 months now with no response - don't exepct one at this time
Reports overall are missing - cannot get a detailed A/R report to print that shows both insurance and patient on the same print out - I can do patients, or I can do insurance but not both on same report
System likes to lag when trying to change screens - IT has been out and its not our systems, its Tebra
Not being able to do everything in a cloud based system is frustrating - apparently front desk and providers live in the cloud based side, billers and accountants live on the desktop side - this should be fully cloud based by this point in time - other systems have figured it out years ago

Billing module is great once you learn how to use it. Learning curve is great

Setup and learning to use it. Lack of support

I like the eforce, appt reminders, communication with patients and pt can email us through the portal. Love the broadcasting.

You can do better on the referral system. It needs to be improved stream line and intergrated. Also there are dx that I can't find and I have to google ICD10 because it doesn't come up.

I’m familiar with it having used Kareo for 20 years.

Awful support. They pay no attention to reported bugs and ignore them.

Their PM is the easiest to use of all the systems we've worked with. Our staff loves it, it's really easy to navigate.

We've had some issues with UB04s that make it a little difficult to use in the system but we're working through it.

Right now? Not much. The notes are good, but so are Microsoft word documents.

Cannot collect payments from patients- which is a huge issue. Previously their customer care has been abysmal and they take weeks to reach out to you. Or I've left a review in the past and got a call immediately. That doesn't look good.

As a Practice Owner and Therapist, I've found Tebra Medical Software to be incredibly user-friendly and efficient. It streamlines everything from documentation to billing seamlessly, allowing me to focus more on patient care and less on administrative tasks. I highly recommend Tebra to fellow practitioners looking for a comprehensive software solution. Also, very affordable!

I am completely satisfied with Tebra Medical Software. It's fantastic when a tool exceeds expectations and leaves no room for complaints. Here's to continued success and seamless operations with Tebra.

Easy documentation, easy to prescribed.

Not all the ICD pop-up easily and sometimes delates my doc.

I like the simplicity of adding new clients into the emr

The lengthy steps in order to send out a bill for a service provided by our staff. The fact that all staff can view an amount billed wven though the return fee is not always the amount billed.

I am able to manage every aspect of my practice from one platform, from Telehealth to billing and claims. I couldn't be happier!

No complaints at all. I can't think of a thing.

Love the ease of the system
Enjoy the process of documentation on an EHR
Enjoy the schedule being neat

Do not like that it does not have spell-check
Lots of technical errors
Time out concerns
Processing documentation concerns

PatientPop's ability to prompt patients and successfully obtain both public facing reviews and private feedback is incredible! We have such an awesome review presence online because of PatientPop. AND I am able to address patients who have issues because often times they leave private feedback instead of going through with a negative review.

Now that PatientPop has gotten large - I find the response time for from Support is much slower. I also dislike that you cannot trace reviews back to the patient.