Opiniones de Flipcause

I have nothing positive to say about this company!

We never got it to work. We paid for it for 2 years and now that I'm trying to terminate the 3rd year that I did not request, I am being given the run around.

Flipcause has met our non-profit needs in combining so many products into one easy to use platform. The most useful features are 1) storing unlimited contacts, 2) processing our one-time and monthly donations, 3) managing our event and program registrations, 4) guaranteeing a low credit card processing fee, and 5) amazing real-time support team. We have a peace of mind knowing we can store all of our contacts' (donors, participants, sponsors, potential new clients, etc.) info in one database. Having Flipcause has saved me so much time by easily creating new campaigns that are ready to launch in one sitting. Our donors and participants have remarked how easy it is to make a donation or register for a program. Our monthly donors are even able to edit their contribution amount at any time through Flipcause's automated emails, which is super helpful for our small staff. We have saved so much money by implementing the option for payers to cover processing costs and we are conforted to know that even if people do not opt to cover the processing fee that Flipcause guarantees we would not pay any higher than a 1.5% average processing rate. Lastly, their support team has been superb. Anytime I email a question, I have received a helpful response back within minutes. I find their self-help library of tutorials, videos, and instructions extremely helpful. The downloadable reports, LIVE app, transferring funds, and geographical hot spot map are super intuitive and insightful.

Generally, I can't complain about any features. We still have to use a separate software for our annual Gala due to our silent and live auction needs, but that has not diminished the usefulness of Flipcause.

We love the ease of use. The Contact Database is user friendly for all our staff. And as the Outreach Director for our small organization it's taken minimal time and effort to learn how to do our own campaigns. It allows us to be more creative, and build campaigns to integrate into our website which we would not have done before because we would always have an outsider do it for us with more time constraints and less flexibility. This has really helped grow our organization. But even better is that someone from Flipcause will do all the work for us if we are not able as part of our subscription, and at no extra charge. This alleviates so much stress!
The other part we really like is that we can build and manage our own website. Being an organization with constant information changes, this is so important and helps our website be more inclusive because we can do our own updates anytime we want. The platform is user friendly, but again, Flipcause can do it for us at NO EXTRA CHARGE if we need it. For a small organization this is amazing!

Would like to have an integrated email blast system instead of having to use a separate platform like Mailchimp or Constant Contact. We hear it's coming!

The dashboard is clear, with intuitive UX and has everything our project leaders need to raise funds and manage their payments. I also appreciate the reporting system and ability to manage donors directly. The platform is always improving, their support team is always quick to reply AND to follow through.

Getting some of the graphics to fit was tricky in the beginning, but as they have grown, the glitches are now few.

Flipcause appealed to our small nonprofit because of the number of features available for its very reasonable price. We had been using multiple services to get the features Flipcause offered all-inclusive, so making the switch alone saved us time and money. The biggest sell for us was the inclusion of website design and hosting via Weebly. We were in the market for an updated website, and had been intimidated by the prospect of doing it ourselves, or the price of hiring someone to help us make the switch to a new format/platform. Flipcause made it easy and affordable. We could not be happier with the new site and the simplicity of the Weebly interface! In addition, the fundraising arm of Flipcause is user-friendly and the fees are reasonable. We have moved our event registration over to Flipcause and we are not paying nearly the same percentage of fees we paid with Eventbrite or PayPal!

It is easiest in retrospect to import all existing payment and database information at once, versus in stages which is how we went about it. I wish there was more automated features for contact outreach and emailing, but this isn't something we had with our prior platforms, either.

Flipcause makes it quick and easy to set up professional landing pages for each fundraising campaign. We have been able to run several successful campaigns to help us navigate the uncertainties caused by COVID-19. The customer service and support is wonderful! They are always able to help and show us tricks and tips to better use the software to meet our needs.

Occasionally there are phrases/terms that we'd like to be able to change (e.g. on a landing page or a receipt) to better match our organization's vernacular. But that is a very minor concern, we are truly very happy with the software.

We have been using Flipcause to manage our website, donations, payments, and events. The program and service has been a huge help and customer service is a great time saver on those busy days when you need something posted/done and don't have the time to get it done.

The reports could be a bit more streamlined and easier to arrange. I need basic info like name, contact info, their registration type, or donation amount, etc. I would also like to see how many registrations a person has instead of seeing their name 10 times in a list. Its very time consuming to condense the lists to use at check-in/to track donations/registrations.

I like the easy way we can set up campaigns, and then communicate with people that sign up or donate to that campaign. The interface is very flexible and thorough. Creating a website with Flipcause has also been easy to do, as is maintaining it.

It is missing a relational database which would be very useful to us. In addition, it doesn't have a batch mailer capability so we have to maintain a separate database for emailing people.

The access to a technical support team to help set up campaigns

Trying to figure out how to create the reports I need.

I love all of the features Flipcause offers. When I decided to go with Flipcause, the customer service walked me through every step of migrating away from our WordPress platform to Flipcause. The website looks wonderful, my volunteers are using it and I much more confidence in my role as a website/donor manager!!

I can't think of anything at this time.

Everything about the process has been easy or easy to learn with the help of my tam when portions are new to me.

NOTHING! This space wants me to put down at least 40 characters but what can I say? I have never had a problem with the software or the people behind it. I feel ther is no need for improvement at this time. My needs have been easily met!

Flipcause is a clean and very manageable donation and event management software. From day 1, we were able to easily create events and fundraising opportunities, track donations, and embed information on our website. Flipcause makes it extremely easy to customize event and fundraising webpages and tools, which always allowed our donors to know exactly what they were doing.

The tools to build campaigns could be more customizable. As for a donor database, we were a part of their Customer Relationship Management (CRM) tools beta launch and had access to their fully active tool. It is a very helpful tool with good information and search functions. It is especially handy if you import and manually input your donor information before you begin to use Flipcause as a donation host. Our issue was that we had been using them for a couple of years prior to the launch, so when we imported all of our donor information, it didn't merge perfectly with the current records they had - instead it created new accounts. You can manually merge multiple accounts at the same time, but that takes manpower. The other issue we had is that if a donor makes a one-time donation through a Flipcause campaign, it must match the information you have for that donor exactly, or else it'll create another customer account. So this creates regular maintenance if you are using Flipcause as both a CRM and a donation host.

Very easy to learn not only the Flipcause functionality but also to manage the website completely in-house. For a basic product, it is very robust.

I wish there was a newsletter feature built-in so that we did not have to export CRV files to then import into another platform such as Mailchimp. I would love it all to be under one roof. I also wish that there was a Quick Books interface. I have figured out a system to periodically transfer funds, then record all transactions manually in Quick Books but it is time-consuming and clumsy.

The Flipcause "Success Team" got our website developed, with a fundraising platform linked, and published within about one week. Although we know very little about website development, we were then able to make simple modifications to the website on our own. For more complex modifications, their team is very responsive to requests.We especially like their approach to pricing: Annual fee based on size of organization when you sign up. They don't penalize you for growth; annual fee is fixed for future periods.

We have found that the time to transfer funds raised through the platform to our bank account is longer than the promised 3-10 business days. Our experience has been more like 13 business days.

The software is easy once you figure it out. The price is good for a small non-profit.

It is very difficult to get help with customer service. Every time I use the "get help" section on the website, I get no reply. I have resulted in figuring out and doing everything myself because I cannot get any help from customer service. I've complained about this previously but nothing was done to improve it. The reports are also not easy to use to find what information you're looking for.