Opiniones de HappyFox Chat

HappyFox Chat is slightly over-priced for its availability. Once we spoke to a very kind sales-man from them, we were pleased with the integration of dozens of APIs with other platforms. The interface is certainly appealing.

HappyFox chat lacks certain features such as keeping both support members when transfering a chat until one takes over. We also found a slight issue with scheduling more than 1 language on the interface.

Having unlimited agents is such a relief. We switched from another chat function platform because they charged for each additional agent. We have saved a lot of money in the long run and we're so glad to have made the move! The system is a much sleeker version than we had before, with some cleaver features that have really helped improve our service.

The analytics aren's as comprehensive as the platform we are using before, but they do show the basic info of how many chats we have on certain days.

Well, it's fairly easy to use and fairly affordable compared to competition.

They had a problem with smaller Android devices where user couldn't basically send a message using the chat as the text typed wasn't showing. Told about the problem to the company, and they were not able to solve it in 26days (as of now). So you've got a fatal error with like 30% of the devices and you're not all red flag trying to solve the problem?

Not good.

Great support.
Automatic translation.
Works with CRM, WordPress, Google Analytics, MailChimp, etc etc.
Android app available.
When I'm busy, I can either show no chat available, or have an offline email-only "mode".

I would've liked the live chat preview to be included in the cheaper product option, but this is really a minor issue or a "wish". We love the product and use it daily.

Design

Somewhat clumsy

UI and ease of use

A bit expensive

- Integration with Slack, Google Analytics, Pipedrive
- Multiple chats can be handled at once
- Desktop and mobile apps

- Little expensive
- Some nice features are available only for users in paid plans

Customer history of chats and actions is provided real-time.
Plenty of extensions.
Affordable.
Awesome customer support :)
Nice commands

App is paid
Missing - Cobrowsing; Push-pages, remote screenshots

I use this software daily on my WooCommerce website. What I like the most is the ease of use and the very comprehensive integration that is allowed with WooCommerce

I would say that even if it is very easy to use, the numerous sections and menus can be just a bit messy sometimes

I love that HappyFoxChat connects with so many apps and channels. Finally, a practical omni tool for connecting with customers.

There are a couple minor gripes with the design of the chat widgets, but they're mostly preference-based. Some chat services like Intercom have a better UI, but they're also exponentially more costly.

This is one of the easiest chat features to implement. We just started using it this week, but it's very user friendly and is helping us with our technology work tickets. We started organically by not advertising, but people are starting to see the chat button and use it for their quick questions.

We don't have any complaints so far. I suppose it would be nice if it integrated into our ticket system so it was easy to create a ticket right from the chat.

WooCommerce and Facebook tie-in. Intuitive and easy to use.

The design, ease of use and integrations.

Nothing so far.

Very user friendly design. Also, it is affordable for a starting business. New features have been adding up from recent new updates. It is a very good tool to connect with customers to increase sales.

Many people doesn't know about the software therefore needs more marketing. Need to add more features and updating.

New chat designs needed to be added.