--- description: Información actualizada sobre Whatfix. Lee opiniones verificadas y descubre funciones, características, precios y usabilidad. Obtén rápidamente una visión general de ventajas y desventajas. Compara Whatfix con productos similares. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Whatfix: precios, funciones y opiniones | GetApp México 2026 --- Breadcrumb: [Inicio](/) > [Software para servicio al cliente](/directory/231/customer-service/software) > [Whatfix](/software/101353/whatfix) # Whatfix Canonical: https://www.getapp.com.mx/software/101353/whatfix Página: 1 de 4\ Siguiente: [Página siguiente](https://www.getapp.com.mx/software/101353/whatfix?page=2) > Whatfix ayuda a las empresas a ofrecer un proceso de incorporación moderno y sencillo, una formación eficaz y una mejor asistencia con tutoriales contextuales que se muestran al usuario en el momento idóneo. Whatfix impulsa la adopción digital y el empoderamiento del usuario para mejorar la productividad y el compromiso. > > Veredicto: 77 usuarios lo han valorado con **4.6/5**. De los mejores valorados en **Probabilidad de recomendación**. ----- ## Estadísticas y valoraciones rápidas | Métrica | Calificación | Detalles | | **En general** | **4.6/5** | 77 Opiniones | | Facilidad de uso | 4.5/5 | Basado en las opiniones generales | | Asistencia al cliente | 4.9/5 | Basado en las opiniones generales | | Relación calidad-precio | 4.6/5 | Basado en las opiniones generales | | Funciones | 4.6/5 | Basado en las opiniones generales | | Porcentaje de recomendaciones | 90% | (9/10 Probabilidad de recomendación) | ## Sobre el proveedor - **Empresa**: Whatfix - **Ubicación**: San Jose, EE. UU. - **Constitución**: 2013 ## Contexto comercial - **Modelo de precios**: (versión gratuita disponible) (Prueba gratis) - **Público objetivo**: 2-10, 11-50, 51-200, 201-500, 501-1,000, 1,001-5,000, 5,001-10,000, 10,000+ - **Despliegue y plataformas**: Cloud, SaaS, Web, Mac (desktop), Windows (desktop), Linux (desktop), Windows (local), Linux (local), Chromebook (desktop), Android (móvil), iPhone (móvil), iPad (móvil) - **Idiomas admitidos**: alemán, búlgaro, catalán, chino, chino tradicional, coreano, danés, eslovaco, esloveno, español, francés, hebreo, húngaro, indonesio, inglés, irlandés, islandés, italiano, japonés, letón, lituano, malayo, noruego, portugués, rumano, ruso, serbio, serbio, tailandés, ucraniano, vietnamita, árabe - **Países disponibles**: Alemania, Arabia Saudita, Australia, Austria, Bielorrusia, Brasil, Bulgaria, Bélgica, Canadá, Catar, Chequia, China, Croacia, Dinamarca, Emiratos Árabes Unidos, Eslovaquia, Eslovenia, España, Estados Unidos, Estonia y 31 más ## Funciones - API - Académico/formación - Acciones activadas por evento - Alertas y notificaciones - Alerts/Escalation - Análisis del embudo - Análisis por cohorte - Análisis visual - Aprendizaje asíncrono - Aprendizaje automático - Aprendizaje móvil - Aprendizaje sincronizado - Autoría de cursos integrada - Base de datos de clientes - Biblioteca de contenidos - CRM - Cartografía del viaje de cliente - Comunicación multicanal - Conformidad con SCORM - Contenido interactivo ## Integraciones (en total: 24) - Bullhorn ATS & CRM - Confluence - Cornerstone LMS - Freshdesk - Fullstory - Google Sheets - Intercom - Jira - Microsoft Entra ID - Microsoft Excel - Microsoft Power BI - Moodle - Okta - Oracle Fusion Cloud ERP - SAP SuccessFactors HCM … y 9 integraciones más ## Opciones de asistencia - E-mail/Help Desk - Preguntas frecuentes/foro - Base de conocimientos - Asistencia telefónica - Chat ## Categoría - [Software para servicio al cliente](https://www.getapp.com.mx/directory/231/customer-service/software) ## Categorías relacionadas - [Software para servicio al cliente](https://www.getapp.com.mx/directory/231/customer-service/software) - [Software de capacitación y formación](https://www.getapp.com.mx/directory/266/training/software) - [Software de gestión de experiencia del cliente](https://www.getapp.com.mx/directory/601/customer-experience/software) - [Software de compromiso del cliente](https://www.getapp.com.mx/directory/650/customer-engagement/software) - [Software de onboarding](https://www.getapp.com.mx/directory/730/onboarding/software) ## Alternativas 1. [LiveAgent](https://www.getapp.com.mx/software/91301/liveagent) — 4.7/5 (1753 reviews) 2. [Zoho CRM](https://www.getapp.com.mx/software/9908/zoho-crm) — 4.3/5 (6964 reviews) 3. [SurveyMonkey](https://www.getapp.com.mx/software/2371/surveymonkey) — 4.6/5 (10426 reviews) 4. [Jotform](https://www.getapp.com.mx/software/10191/jotform-4-0) — 4.7/5 (2794 reviews) 5. [Zendesk Suite](https://www.getapp.com.mx/software/9448/zendesk) — 4.4/5 (4072 reviews) ## Opiniones ### "Great customer services, little bit of a learning curve" — 5.0/5 > **Frank** | *9 de mayo de 2017* | Internet | Valoración de la recomendación: 9.0/10 > > **Puntos a favor**: Does everything we need Walkthroughs and customizations are great Simple interface Multiple formats to export your flows into for training End-user experience is very direct The support staff has been a great resource in getting us up and running\! ----- ### "I am the Training and Content Development Manager for a Software Company and Whatfix made our Software easier to manage." — 5.0/5 > **Usuario verificado** | *24 de abril de 2017* | Software informático | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: What I like about Whatfix is the ease of use and can make a walk through in just a few minutes and out to the user to use. More complex integrations required me to contact Whatfix support (Sneha is the greatest\!\!\!) and they have been able to guide me through any issues i have ran into. > > **Puntos en contra**: If i have to come up with any Cons about Whatfix i would say the Integrations table is getting harder to manage. Reason for this is that my software is vary versatile and users use our software differently and I have to create custom Walk Through's for each. It has taken me a while to manage the Integration portion but Whatfix has been very patient and helpful every step of the way. ----- ### "Good Support from Tech team" — 4.0/5 > **Vo** | *16 de mayo de 2017* | Internet | Valoración de la recomendación: 7.0/10 > > **Puntos a favor**: It helps our business easier which guide our customer step by step to understand the system. Our users get understand quickly with our tool. > > **Puntos en contra**: We still need more development to make the feature is work well and more friendly to users. This should be fixed. ----- ### "Incredible product. Phenomenal support." — 5.0/5 > **Usuario verificado** | *19 de junio de 2017* | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: What is there not to like\! Within a few hours of downloading the trial, we were able to create several work-throughs to demo to our team. Customer Representatives have been and continue to be a huge factor in implementing and supporting those work-throughs for self-helps, pop-ups, and tasks. They have been insanely accessible and accommodating, regardless of how simple or technical our questions have been. They have fielded questions from every stakeholder in determining if this is product meets our strategy. They, along with the product, have impressed each of our department's heads who have had interaction. They are more than a support team, they feel very much like co-workers......and even friends. The above-mentioned features really stand out, however, one of the determining factors is the ability to export/embed the work-throughs as a slide show, PDF, or video. These will be instrumental for our training department, help center, analytics, QA, development and testing departments. > > **Puntos en contra**: There are a few enhancements that we are hopeful will be integrated into Whatfix, such as text only helps that can be integrated into Self-Help. ----- ### "Whatfix is a great online learning tool powered by an extremely dedicated and service-oriented team\!" — 5.0/5 > **Usuario verificado** | *2 de marzo de 2018* | Consultoría de gestión | Valoración de la recomendación: 9.0/10 > > **Puntos a favor**: I think overall it is a very good tool, very easy to set up (which impresses customers), has enough degree of customisation to please customers, really unparalleled customer service.. leaves us a bit in awe here in Western Europe. We are not used to such a good service anymore\! Also, releases come in very short cycles. The product team is very open to suggestions by clients and tries to implement them very quickly. > > **Puntos en contra**: Whatfix still lacks some in-depth styling customisations but these are already on the roadmap so they will be available shortly. ----- Página: 1 de 4\ Siguiente: [Página siguiente](https://www.getapp.com.mx/software/101353/whatfix?page=2) ## Enlaces - [Ver en GetApp](https://www.getapp.com.mx/software/101353/whatfix) ## Esta página se encuentra disponible en los siguientes idiomas | Local | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Datos estructurados