Opiniones de Housecall Pro
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Reseñas de 2808
- Sector: Energías renovables y medio ambiente
- Tamaño de la empresa: 5,001-10,000 empleados
- Software usado A diario durante 6-12 meses
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Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Programación y facturación optimizadas con Housecall Pro
Revisado el 9/4/2023
A pesar de la atención al cliente lenta ocasional, estoy encantado con mi experiencia general con...
A pesar de la atención al cliente lenta ocasional, estoy encantado con mi experiencia general con Housecall Pro.
Puntos a favor
La función de facturación me ha facilitado mucho la vida, ya que puedo enviar facturas de aspecto profesional directamente desde la aplicación.
Puntos en contra
Una desventaja que encontré con Housecall Pro es que su atención al cliente puede ser un poco lenta a veces.
Respuesta de Housecall Pro
Thank you for the review! Glad Housecall Pro is making things easier for you! Our primary support is through the blue chat bubble, but we do also have an inbound phone line you can call at 858-842-5746. Also, feel free to email me at [email protected]. Thanks again and have a great day!
¡Gracias por la reseña! ¡Me alegro de que Housecall Pro te facilite las cosas! Nuestro soporte principal es a través de la burbuja de chat azul, pero también tenemos una línea telefónica entrante a la que puede llamar al 858-842-5746. Además, no dude en enviarme un correo electrónico a [email protected]. Gracias de nuevo y ten un buen día!
- Sector: Arquitectura y planificación
- Tamaño de la empresa: Trabajador autónomo
- Software usado Semanalmente durante Prueba gratis
-
Fuente de la reseña
Calificación general
- Facilidad de uso
- Probabilidad de recomendación 8.0 /10
ventajas para quienes realizan visitas a domicilio
Revisado el 26/2/2023
Puntos a favor
La aplicación puede ayudar a los trabajadores a planificar sus rutas y horarios de manera más eficiente, lo que les permite visitar a más clientes en menos tiempo.
Puntos en contra
Los trabajadores pueden necesitar tiempo para aprender a utilizar la aplicación, lo que puede retrasar el proceso de implementación y la entrega de servicios.
Respuesta de Housecall Pro
Gracias por tus comentarios! Me alegro mucho que la aplicacion te ayuda ahorrar tiempo y tener un horario mas eficiente! Tenemos mucho orgullo en la usabilidad de nuestra plataforma, pero entendemos que puede tomar mas tiempo para algunas personas educarse en como usarlo. Nuestro "Centro de Ayuda" (https://help.housecallpro.com/en/) ofrece muchos videos instruccionales y articulos con instruciones paso a paso. Adicionalmente, nuestros clientes en el plan de "MAX" reciben un onboarding completo como parte del plan! Si necesitas soporte, puedes mandarme un mensaje a [email protected]. Gracias & que tengas un buen dia!
- Sector: Marketing y publicidad
- Tamaño de la empresa: 2-10 empleados
- Software usado Semanalmente durante 1-5 meses
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 7.0 /10
Una herramienta muy profesional y completa
Revisado el 11/9/2022
Puntos a favor
La uso para gestión de facturas y programar, muy profesional
Puntos en contra
Podría estar en español, aunque yo la manejo bien, a alguno de mis ayudantes le cuesta.
Respuesta de Housecall Pro
Hi Roberto, thank you so much for taking the time to leave us a review, your feedback is very valuable to us. We would love the opportunity to speak with you to learn more about your experience. If you're open to discussing further, please send us an email at the address provided. Thank you again.
- Sector: Construcción
- Tamaño de la empresa: 2-10 empleados
- Software usado A diario durante 1-5 meses
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 9.0 /10
Housecall Pro for Professionals
Revisado el 25/6/2023
Puntos a favor
Scheduling appointments, billing and invoicing, and payment processing are done easily and comfortably from my phone.
Puntos en contra
Nothing to dislike here! Housecall Pro is an excellent software program.
Respuesta de Housecall Pro
Thanks for the review! Happy to see you are enjoying it and its helping your business! If you have any other feedback, feel free to reach out to [email protected]. Have a great day!
- Sector: Construcción
- Tamaño de la empresa: 2-10 empleados
- Software usado A diario durante 6-12 meses
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Housecall Pro is the best for service contractors
Revisado el 4/3/2024
Puntos a favor
The appointment reminders and automatic communication with clients ensured we kept clear and consistent communication during the jobs. I loved that when a tech was heading to the next job, they could click on the button saying they are on their way to the job and it would automatically send a text to the client with the updated ETA.
Puntos en contra
The automatic invoice reminders caused some issues for our clients. We did work with real estate transactions that would get paid once the house went to closing. The agents I worked with got a lot of reminder emails and it was difficult to configure the settings around automatic invoice reminders.
- Sector: Construcción
- Tamaño de la empresa: 2-10 empleados
- Software usado A diario durante Más de un año
-
Fuente de la reseña
Calificación general
- Facilidad de uso
- Probabilidad de recomendación 0.0 /10
Credit Card Disputes Won but money being withheld
Revisado el 9/4/2024
Puntos a favor
At this point nothing. I do not like any company or person withholding money that belongs to me.
Puntos en contra
After winning credit card disputes Housecall Pro took it upon themselves to withhold depositing my funds which total over 4,000 dollars. They are withholding my money and could would not provide a reason when I started recording the call. They told me to contact there legal department. Funny thing is the record all calls. Best to find a company that actually wants you to succeed.
- Sector: Contabilidad
- Tamaño de la empresa: Trabajador autónomo
- Software usado A diario durante 1-5 meses
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Compared to other applications, this is really the best application.
Revisado el 2/7/2024
After moving recently, I updated my business address in my profile a couple of months ago. However,...
After moving recently, I updated my business address in my profile a couple of months ago. However, during this update, some profane words were mistakenly entered into the license box and saved. Consequently, every PDF invoice sent to customers now displays these profane words at the bottom. HCP informed me they cannot determine the exact date of the change or provide copies of emails sent to customers during that period. This complicates how I can manage disclosure to affected customers, especially since not all of them check the PDFs. It's baffling that HCP lacks email history retrieval capability; this raises concerns about using Twilio in the future. While I take responsibility for the profanity's origin, it was HCP's system that propagated it to customer emails, potentially exposing them to legal liability. If a customer does view the PDF, I will promptly provide them with HCP's contact details."
Puntos a favor
Ideal for new companies aiming to go paperless.
I've never seen such an innovative application before. I recommend it to everyone
I'm sure anyone will use this app and not regret it. It's the best choice.
Puntos en contra
HCP is shifting focus towards marketing, moving away from serving professional clients to targeting warranty companies.
There's no efficient way to search for jobs and clients using keywords on the main page, a feature that's commonplace on Google platforms.
My main grievance: Emails sent to clients are done through HCP without providing the pros with copies of what's been sent. This lack of traceability compliance means jobs can be edited post-client billing, with no way for our office to confirm what clients have received, as HCP can't retrieve it beyond 7 days
- Sector: Servicios para el consumidor
- Tamaño de la empresa: 2-10 empleados
- Software usado A diario durante 1-5 meses
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Super friendly and helpful
Revisado el 29/3/2024
Puntos a favor
The staff is incredible and provides a really comprehensive yet efficient demonstration, to start with an then blew my mind with how simple and straight forward the software is, all the whole tending to so many needs that come with being in the cleaning industry.
Puntos en contra
So far, the only thing I don't like is that I didn't hear about it sooner!
- Sector: Servicios
- Tamaño de la empresa: 201-500 empleados
- Software usado A diario durante Más de un año
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 9.0 /10
The Consolidated Payment Solution.
Revisado el 16/4/2024
Housecall Pro has elaborate invoicing solution for companies.
Housecall Pro has elaborate invoicing solution for companies.
Puntos a favor
Housecall Pro has incredible billing procedures that maintains accountability.
Puntos en contra
Housecall Pro is ideal and fruitful in managing payments.
- Sector: Construcción
- Tamaño de la empresa: 2-10 empleados
- Software usado A diario durante 1-5 meses
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 6.0 /10
Not The Best For The Price
Revisado el 30/11/2023
Had useful features and scheduling but ultimately fell short of expectations
Had useful features and scheduling but ultimately fell short of expectations
Puntos a favor
It’s intuitive design and layout are easy on the eyes and pretty self explanatory
Puntos en contra
Spam with phone calls from a salesman every day until he subscribe to their service
Respuesta de Housecall Pro
Hello! We love to hear that the app was easy to use! Sorry about this issue with calling. We are always working to make things better for our pros to help them grow and manage their business. We have assisted over 30,000 pros in this way, so always looking to help as many as we can! If you could email me at [email protected] with the phone number(s) we are calling, I can work to help here. Hope to hear from you soon and have a great day!
- Sector: Servicios para el consumidor
- Tamaño de la empresa: 2-10 empleados
- Software usado A diario durante 1-5 meses
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 0.0 /10
Worst sales team - 0 responsibility
Revisado el 29/7/2024
Sales team doesn't do what they proposed.
Sales team doesn't do what they proposed.
Puntos a favor
I used to work with Housecall Pro before, decent product.
Puntos en contra
3 moths ago I received a marketing call from Housecall Pro to go through their demo session in exchange of Amazon card. Spent my time, never received what was offered, already received 5 more calls trying to sell me again. That's the worst start of any relations possible and they never tried to fix that.
- Sector: Suministros y equipo para empresas
- Tamaño de la empresa: 51-200 empleados
- Software usado A diario durante Más de un año
-
Fuente de la reseña
Calificación general
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Great management system!
Revisado el 22/5/2024
Puntos a favor
One of the most well oiled FSM machines on the market.
Puntos en contra
Their merchant services partnership is a little bit of a scam, but most are with these all in one systems.
- Sector: Construcción
- Tamaño de la empresa: 2-10 empleados
- Software usado A diario durante 1-5 meses
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
3 months in
Revisado el 12/6/2024
Housecall Pro simply works. The learning curve is minimal.
Housecall Pro simply works. The learning curve is minimal.
Puntos a favor
Comprehensive and easy to implement. Our employees like being able to see the schedule and their ability to log in their daily hours for payroll.
Puntos en contra
The interface with QuickBooks can be quirky depending on the customers payment method.
- Sector: Construcción
- Tamaño de la empresa: 2-10 empleados
- Software usado A diario durante 1-5 meses
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 0.0 /10
overrated software
Revisado el 26/6/2023
this was a huge waste of time and cost us time and money, when doing nothing would have been better
this was a huge waste of time and cost us time and money, when doing nothing would have been better
Puntos a favor
auto populated address in customer window
Puntos en contra
every single way to edit customer address, estimates, lack of ability to sign across platforms, customer service not accountable, need one or two same people for same region, or accounts, otherwise they have no skin in the game
Respuesta de Housecall Pro
Hello! Sorry to hear about the issues you were having. Would love to hear more about your experience here and how we can improve it. We do have signature functionality, and are working on adding it across more of the platform. Curious about the notes regarding our support, we do offer more dedicated support for our pros that are on the MAX level and above, outside of that we have our real time chat and phone support available. Could you email me your name, company name, login email, and phone number to [email protected] so I can investigate further here? Hope to hear from you soon!
- Sector: Construcción
- Tamaño de la empresa: 2-10 empleados
- Software usado A diario durante Más de un año
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 8.0 /10
Cordan's review
Revisado el 19/6/2023
Overall the program is great for construction workers. It can use a few tweaks and I think this...
Overall the program is great for construction workers. It can use a few tweaks and I think this program could be perfect.
Puntos a favor
The constant flow of information from scheduling the customer to closing the job.
Puntos en contra
That my technicians try to attach pictures in the app and it is a hit or miss situation.
Respuesta de Housecall Pro
Thanks for the review! Happy to see you are enjoying it and its helping your business! We did recently update the photo function which allows for the photos to upload in the background while doing other work on the app. Make sure that all your techs are using the most recent version of the app and have a valid wifi/data connection. If you have any other feedback, feel free to reach out to [email protected]. Have a great day!
- Sector: Almacenamiento
- Tamaño de la empresa: 11-50 empleados
- Software usado A diario durante Más de dos años
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
great option for an all in one product
Revisado el 6/7/2023
an awesome product that fits most needs with little downsides.
an awesome product that fits most needs with little downsides.
Puntos a favor
scheduling jobs in a customizable way tailored to our specific needs and adding attachments that help know more about a job when its being completed from when it was sold.
Puntos en contra
it does not have inventory management. we have to use another app for this and there isnt anything that integrates in with housecall.
Respuesta de Housecall Pro
Thanks for the review! Happy to see you are enjoying it and its helping your business! We are working on inventory management, and did recently release some reporting that should help here. If you have not already, be sure to take a look at our product roadmap to see recent updates and what is being worked on! If you have any other feedback, feel free to reach out to [email protected]. Have a great day!
- Sector: Organización de eventos
- Tamaño de la empresa: 201-500 empleados
- Software usado Semanalmente durante Más de dos años
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Complete Home Maintenance and Repair Solutions with Housecall Pro
Revisado el 6/5/2023
Housecall Pro is an all-in-one business management platform designed to streamline the operations...
Housecall Pro is an all-in-one business management platform designed to streamline the operations of home service businesses. Its web-based app and mobile companion app make it easy for technicians to communicate with customers, access customer information, and create detailed estimates, invoices, and job schedules. One of the standout features of Housecall Pro is its user-friendly interface for both technicians and customers, with digital signature capabilities for faster processing. The interactive timeline feature allows businesses to easily access past job records and customer profiles, while automated payment processing reduces errors and saves time. The automatic syncing between the mobile and web applications ensures technicians stay organized, even without access to a computer in the field. Housecall Pro is an ideal solution for small, growing businesses seeking to manage their operations more efficiently and effectively.
Puntos a favor
Housecall Pro is an excellent all-in-one software for small business owners and service providers. It provides a wide range of features that make running a service business easier than ever before. All the essential tools come together to make scheduling, invoicing, payments, customer management and more as easy as possible. The app has been designed with ease of use in mind and it’s intuitive user interface allows users to get up to speed quickly. Housecall Pro is an impressive tool that can help streamline any service-based business. Highly recommended!
Puntos en contra
Users can easily look up past job records during subsequent visits or follow up conversations through an interactive timeline feature within each customer profile.
Respuesta de Housecall Pro
Wow thanks for this review! Really glad to hear that we are aiding in streamlining your business!!! If there is any other feedback or support needed, don't hesitate to reach out to me via [email protected]. Thanks again and have a great day!
- Sector: Construcción
- Tamaño de la empresa: 2-10 empleados
- Software usado Mensualmente durante 1-5 meses
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 0.0 /10
Do Not Use
Revisado el 16/1/2024
They over charge and dont notify you about leads and still charge you even if you don't accept....
They over charge and dont notify you about leads and still charge you even if you don't accept. Customer service was horrible as well.
Puntos a favor
Nothing at all they are not professional and there customer support sucks.
Puntos en contra
Everything. I did not like them at all 0% rating.
Respuesta de Housecall Pro
Hello Deidre! Sorry about your issue around our customer support team. I would be happy to look into the charges you were speaking of, Housecall Pro won't charge without your knowledge. Can you send me an email at [email protected] with your company name, login email, and phone number? Want to dig in and see what we can do to help here. Hope to hear from you soon!
- Sector: Tecnología y servicios de la información
- Tamaño de la empresa: 501-1,000 empleados
- Software usado A diario durante 1-5 meses
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 9.0 /10
Manages everything on fingers
Revisado el 14/6/2023
Puntos a favor
Housecall Pro organised everything easily. It scheduled multiple meetings and calls, perfectly generates invoices and best support in billing and pricing. Customer support solves every query it is an important factor. In it, someone is always available for help.
Puntos en contra
Housecall Pro has no major downfall in it. If go through it in deep so mobile bugs collect my interest in it. but if ignore only that thing so it was the bucket of the facility which is easily understood by my staff members.
Respuesta de Housecall Pro
Thanks for the review! So glad to hear that you are enjoying the software! Sorry to hear you have had some issues with mobile. Feel free to reach out to [email protected] if you have any other feedback or comments! Have a great day!
- Sector: Electrónica de consumo
- Tamaño de la empresa: 2-10 empleados
- Software usado A diario durante 1-5 meses
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 6.0 /10
House call Pro use
Revisado el 13/11/2023
Puntos a favor
Housecall Pro stands out as a robust business management solution for home service professionals
Puntos en contra
However, users may find the cost relatively high depending on their business needs
Respuesta de Housecall Pro
Hey James! Thanks for the review! Happy to see you are enjoying it and its helping your business and its ease of use If you have any other feedback, feel free to reach out to [email protected]. Have a great day!
- Sector: Redes informáticas
- Tamaño de la empresa: 2-10 empleados
- Software usado A diario durante 1-5 meses
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 4.0 /10
Something to consider
Revisado el 4/11/2023
I initially really liked the product but as I started using the app and features I noticed that a...
I initially really liked the product but as I started using the app and features I noticed that a lot of options that my business needed were just not available. I would suggest making different options available based on the type of business.
Puntos a favor
The app is very easy to use. It is quite intuitive and makes tasks easier to manage.
Puntos en contra
This app is geared toward businesses that are in a specific niche. Like Handyman services and the like but for my business it was not a good fit.
Respuesta de Housecall Pro
Hi Aaron, Thank you for the review! Thank you for trying us out! I would be happy to pass this along! If you have any other feedback, feel free to reach out to [email protected]. Have a great day!
- Sector: Propiedad inmobiliaria
- Tamaño de la empresa: 2-10 empleados
- Software usado A diario durante 6-12 meses
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 5.0 /10
HouseCall Pros is affordable but lacks variety of options
Revisado el 6/5/2023
It isn't awful and it isn't great. It is a good starting point, but can improve with more options...
It isn't awful and it isn't great. It is a good starting point, but can improve with more options and functionality.
Puntos a favor
It is affordable. It has an easy to understand user interface. You can reach customer service via email quickly.
Puntos en contra
It doesn't have easy customizable options. It has restrained perimeters regarding entries and invoicing.
Respuesta de Housecall Pro
Thanks for the review! Glad that you had a good expiernce with our customer service. Really interested to learn more on the lack of customizable options and retrains around invoicing. Could you email me at [email protected] with your company name and best phone number? Hope to hear from you soon!
- Sector: Servicios individuales y familiares
- Tamaño de la empresa: 2-10 empleados
- Software usado Mensualmente durante Más de un año
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Satisfied Customer
Revisado el 1/11/2023
Housecall Pro simplifies organization of my current work orders
Housecall Pro simplifies organization of my current work orders
Puntos a favor
I like everything about Housecall Pro diversified options.
Puntos en contra
I like everything about Housecall Pro diversified options.
Respuesta de Housecall Pro
Thanks for the review! Happy to see you are enjoying it and its helping your business and all of Housecall Pro's options. If you have any other feedback, feel free to reach out to [email protected]. Have a great day!
- Sector: Construcción
- Tamaño de la empresa: 11-50 empleados
- Software usado A diario durante Más de un año
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Housecall Pro - A services teams dream.
Revisado el 29/3/2023
Amazing experience. Helps us keep track of what needs to be done and where our service team...
Amazing experience. Helps us keep track of what needs to be done and where our service team members are. Invoicing in person or online along with notifications has allowed us to get paid in a timely fashion. Awesome product!
Puntos a favor
Housecall Pro is an amazing program that allows our service team members to be scheduled and on track. We can send notifications to employees, clients, rollouts, etc. Invoicing on the spot or online allows us to get paid on time. The calendar sync keeps our employees updated. Database with all notes, projects, contact information, etc. Perfect!
Puntos en contra
There is nothing that we don't like about Housecall Pro. Potentially being able to integrate into Insightly would be a nice touch, which I'm fairly certain that we can we just haven't integrated it yet.
Respuesta de Housecall Pro
Thanks for the review! Glad the platform is helping you maintain and grow your business! Great feedback around the Insightly integration, I will submit a provote for you on that. If you need anything, feel free to reach out to [email protected]. Thanks again and have a great day!
- Sector: Hostelería
- Tamaño de la empresa: 2-10 empleados
- Software usado A diario durante 1-5 meses
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 0.0 /10
Do not keep their word
Revisado el 30/8/2023
Horrible
Horrible
Puntos a favor
I didn't like anything about the company
Puntos en contra
They lied to me to get my business by promising a gift card
Respuesta de Housecall Pro
Hello Karen! Sorry about this issue. We are always working to make things better for our pros to help them grow and manage their business If you could email me at [email protected] with your company name, login email, and phone number? Want to dig in and see what we can do to help here. Hope to hear from you soon!